HELP! Antivirus Soft!

Hi,
I have already tried the Malware Bytes method of removing this horrible thing and it did not find it! I don't know what to do, I've been trying all day and it won't go away. Please help, this is SO frustrating.

Download [You must be registered and logged in to see this link.] by OldTimer to your Desktop.

• Close all windows and double click OTL.exe
  
• Click Run Scan and let the program run uninterrupted
  
• It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  
• You may need to use two posts to get it all.
  

I downloaded it, but the virus will not allow me to open it.

IceSword will not open either.

...nevermind, I did get IceSword to open

Hello.

• Now, on the left hand side tool, hit the Process button at the top of the list.
  
• Just above the list, there is a log button, press that and save the log to your Desktop.
  
• Next, hit the Startup on the left side list.
  
• Press the log button again.
  
• Post the two logs in your next reply.
  

Process:

System Idle Process
System
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\PeoplePC\ISP6300\Browser\BartShel.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\Softex\OmniPass\omniServ.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Nero\Nero 7\InCD\InCD.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\PackethSvc.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\system32\alg.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\stxmenumgr.exe
C:\PROGRA~1\PeoplePC\ISP6300\Browser\PPShared.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\WINDOWS\system\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\HpqCmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\hphmon05.exe
C:\hp\KBD\kbd.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Documents and Settings\Owner\Local Settings\Application Data\ateumd\bsnasftav.exe
C:\Program Files\Real\RealPlayer\realplay.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Documents and Settings\Owner\Desktop\IceSword122en\IceSword122en\IceSword.exe


-------------------------------------------------------

Startup:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
hpsysdrv
c:\windows\system\hpsysdrv.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
CamMonitor
c:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HPHUPD05
c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HPHmon05
C:\WINDOWS\System32\hphmon05.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
KBD
C:\HP\KBD\KBD.EXE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
StorageGuard
"C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NvCplDaemon
RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
nwiz
nwiz.exe /installquiet /keeploaded /nodetect

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
DeviceDiscovery
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NeroCheck
C:\WINDOWS\System32\NeroCheck.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SoundMan
SOUNDMAN.EXE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RealTray
C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Bart Station
C:\Program Files\PeoplePC\ISP6300\BIN\PPCOLink.exe -STATION

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NetscapeClient


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
NeroFilterCheck
C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SecurDisc
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
InCD
C:\Program Files\Nero\Nero 7\InCD\InCD.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Microsoft Default Manager
"C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
KernelFaultCheck
%systemroot%\system32\dumprep 0 -k

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
QuickTime Task
"C:\Program Files\QuickTime\qttask.exe" -atboottime

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
iTunesHelper
"C:\Program Files\iTunes\iTunesHelper.exe"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AVG9_TRAY
C:\PROGRA~1\AVG\AVG9\avgtray.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MaxMenuMgr
"C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
iwopqoem
C:\Documents and Settings\Owner\Local Settings\Application Data\ateumd\bsnasftav.exe

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
BackupNotify
c:\Program Files\Hewlett-Packard\Digital Imaging\bin\backupnotify.exe

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
NVIEW
rundll32.exe nview.dll,nViewLoadHook

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
ares
"C:\Program Files\Ares\Ares.exe" -h

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}
"C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
LightScribe Control Panel
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hȋdden

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
H/PC Connection Agent
"C:\Program Files\Microsoft ActiveSync\wcescomm.exe"

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
iLike
C:\Program Files\iLike\1.2.16\ilikesidebar.exe /checkforupdate

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
WMPNSCFG
C:\Program Files\Windows Media Player\WMPNSCFG.exe

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
iwopqoem
C:\Documents and Settings\Owner\Local Settings\Application Data\ateumd\bsnasftav.exe

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
ctfmon.exe
C:\WINDOWS\system32\ctfmon.exe

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
desktop.ini


C:\Documents and Settings\All Users\Start Menu\Programs\Startup
Quicken Scheduled Updates.lnk
C:\Program Files\Quicken\bagent.exe (Remark£º)

C:\Documents and Settings\Owner\Start Menu\Programs\Startup
desktop.ini


C:\Documents and Settings\Owner\Start Menu\Programs\Startup
spamsubtract.lnk
C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe (Remark£º)

C:\Documents and Settings\Owner\Start Menu\Programs\Startup
SpywareGuard.lnk
C:\Program Files\SpywareGuard\sgmain.exe (Remark£º)

Hello.

• Open IceSword again.
  
• Go into the Process list again, and right click on the following filename:
  
  bsnasftav.exe
  
  
• Select Terminate Process.
  
• Does the process re-appear ot stay dead?
  

Now we shutdown the malicious process, lets try MBAM.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

The process so far has not come back, thank you for stopping those annoying pop-ups. I already have Malwarebytes and have already run it multiple times and it won't find it, but we'll try again. I get an error message every time it tries to update, though. I even tried uninstalling it and reinstalling it to get it to update, but I still get an error.

Database version: 3510
Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11

2/7/2010 7:48:37 PM
mbam-log-2010-02-07 (19-48-37).txt

Scan type: Quick Scan
Objects scanned: 136078
Time elapsed: 19 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

It seems like a LOT of people are getting this. Where does it come from? How is it spreading so quickly? I didn't download anything, mine just randomly popped up, and this is the second time I've had it. The first time it was easy to get rid of. Once I get rid of it again, HOW can I prevent it from coming back again? This thing is horrible.

Wow you have an old MBAM database there.

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan.

"An error occurred. Please report the following error code to Malwarebyte's Anti-Malware support team:

Error code: 732 (12029, 0)"

It has been doing that for quite some time. It won't let me update.


I just booted my computer back up for the first time since we worked on this thing last night, and as soon as Windows loaded, AVG detected something:
Trojan Horse Downloader ZlobAQXA in
C:/Documents and Settings/Owner/Local Settings/Application Data/ateumd/bsnasftav.exe
and moved it to the virus vault. Is that it? If I get rid of that, is this thing gone?

If MBAM wont update, please uninstall it, and re-download a new installer so it can install the latest database.