PC Will Not Shut Down (soft)

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Solved PC Will Not Shut Down (soft)

Post by BIMRIB on 25th May 2009, 7:53 pm

Using a Dell XPS420. Running Vista.


I used to be able to put the PC in sleep/hibernate mode, but now when I do, it appears to go into that mode, but the PC never shuts off. Attempting to type keys and click/move the mouse doesn't not help it start back up. Also, when i try to do a soft shut down, everything that normally happens programwise seems to take place, but when my screen goes black.....the PC never shuts OFF. Even now with default power settings, when the computer does its auto-sleep, it gets stuck where the power light never goes off, and i end up having to physically turn the computer off and back on each time. Anyway out of this?

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Solved Re: PC Will Not Shut Down (soft)

Post by Doctor Inferno on 26th May 2009, 10:49 am

Hello,

Let's try to fix the mouse problem first. Download this hotfix and run it:

http://drop.io/hvqbhiv/asset/windows6-0-kb928631-v2-x86-msu

Let me know if it works.


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Solved :(

Post by BIMRIB on 30th May 2009, 8:25 am

It says "The update does not apply to your system."

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Solved Re: PC Will Not Shut Down (soft)

Post by Doctor Inferno on 30th May 2009, 10:08 am

Hello,

You are using Windows Vista SP1 32-bit right? Let's try again download hotfix KB 928631:

http://drop.io/hvqbhiv/asset/windows6-0-kb928631-v2-x86-msu-2


If it doesn't work, try this - hotfix KB 929734:

http://drop.io/hvqbhiv/asset/296234-intl-i386-rar


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Solved Re: PC Will Not Shut Down (soft)

Post by BIMRIB on 30th May 2009, 5:41 pm

Well this problem began with SP1, i've since upgraded to sp2. But yes, still vista home premium, 32-bit. Should I still try the hotfixes?

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Solved Re: PC Will Not Shut Down (soft)

Post by Doctor Inferno on 31st May 2009, 1:52 am

These hotfixes only work on Vista SP1. If you want to have a go at this, you have to revert back to SP1.


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