Infected with personal antivirus

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Infected with personal antivirus

Post by rachel10173 on Sun May 03, 2009 2:52 pm

Hi,
I'm trying to fix my friends pc which is infected with personal antivirus, i've been on the page where you explain how to delete it and have downloaded the file you suggested, the problem is after i installed it it wont run the programe, any ideas why this would happen??? Let me think

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Re: Infected with personal antivirus

Post by Belahzur on Sun May 03, 2009 3:35 pm

Hello.
Can you try to get a Hijack This log?

If this installer wont run, rename it.

Please download the current version of HijackThis from [You must be registered and logged in to see this link.]

  • Double click and run the installer.
  • It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  • After installing, you should get the user agreement, press accept and Hijack This will run.
  • Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Hijack this log

Post by rachel10173 on Sun May 03, 2009 3:53 pm

Hi,
Thanks for replying, i've renamed the file and it works but after scanning and then removing and rebooting the infection is still there.

Rachel

Let me think
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:50:26, on 03/05/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\System32\svchost.exe
C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\PAV\pav.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\PC Tools AntiVirus\PCTAV.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Belkin\USB F5D7050\Wireless Utility\Belkinwcui.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [Microsoft WinUpdate] C:\Windows\system32\Setup_ver1.1431.0.exe
O4 - HKLM\..\Run: [PCTAVApp] "C:\Program Files\PC Tools AntiVirus\PCTAV.exe" /MONITORSCAN
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Belkin Wireless USB Utility.lnk = C:\Program Files\Belkin\USB F5D7050\Wireless Utility\Belkinwcui.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - [You must be registered and logged in to see this link.]
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate1c9a6e663d19aa6) (gupdate1c9a6e663d19aa6) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PC Tools AntiVirus Engine (PCTAVSvc) - PC Tools Research Pty Ltd - C:\Program Files\PC Tools AntiVirus\PCTAVSvc.exe

--
End of file - 7702 bytes

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Re: Infected with personal antivirus

Post by Belahzur on Sun May 03, 2009 4:11 pm

Hello.

Please remove this old version of Java.

  • Click Start >> Control Panel.
  • Under the Programs click Uninstall a Program
  • Highlight Java(TM) 6 update 7
  • Click on the Uninstall/Change button at the top.
Now lets start cleaning this.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [Microsoft WinUpdate] C:\Windows\system32\Setup_ver1.1431.0.exe


  • Press "Fix Checked"
  • Close Hijack This.

1. Please download The Avenger by Swandog46 to your Desktop
Link: [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].

  • Click on Avenger.zip to open the file
  • Extract avenger.exe to your desktop

Note: This tool was posted specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.


2. Now, start The Avenger program by clicking on its icon on your desktop.

  • Leave the script box empty.
  • Leave the ticked box "Scan for rootkit" ticked.
  • Then tick "Disable any rootkits found"
  • Now click on the Execute to begin execution of the script.
  • Answer "Yes" twice when prompted.

    The Avenger will automatically do the following:

  • It will Restart your computer.
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
3. Please copy/paste the content of c:\avenger.txt into your reply.


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Re: Infected with personal antivirus

Post by rachel10173 on Sun May 03, 2009 4:51 pm

Hi,

Logfile of The Avenger Version 2.0, (c) by Swandog46
[You must be registered and logged in to see this link.]

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

Hidden driver "UACd.sys" found!
ImagePath: \systemroot\system32\drivers\UACnecneifxysrcpty.sys
Driver disabled successfully.

Rootkit scan completed.


Completed script processing.

*******************

Finished! Terminate.

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Re: Infected with personal antivirus

Post by Belahzur on Sun May 03, 2009 4:59 pm

1. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+CCrying


Drivers to delete:
UACd.sys

Files to delete:
C:\WINDOWS\system32\drivers\UACnecneifxysrcpty.sys

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.


2. Now, start The Avenger program by clicking on its icon on your desktop.

  • Under "Input script here:", paste in the script from the quote box above.
  • Leave the ticked box "Scan for rootkit" ticked.
  • Then tick "Disable any rootkits found"
  • Now click on the Execute to begin execution of the script.
  • Answer "Yes" twice when prompted.

    The Avenger will automatically do the following:

  • It will Restart your computer.
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
3. Please copy/paste the content of c:\avenger.txt into your reply.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Infected with personal antivirus

Post by rachel10173 on Sun May 03, 2009 6:17 pm

Logfile of The Avenger Version 2.0, (c) by Swandog46
[You must be registered and logged in to see this link.]

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

Driver "UACd.sys" deleted successfully.
File "C:\WINDOWS\system32\drivers\UACnecneifxysrcpty.sys" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

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Re: Infected with personal antivirus

Post by Belahzur on Sun May 03, 2009 6:36 pm

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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Re: Infected with personal antivirus

Post by rachel10173 on Sun May 03, 2009 6:53 pm

Malwarebytes' Anti-Malware 1.36
Database version: 2071
Windows 6.0.6001 Service Pack 1

03/05/2009 19:52:33
mbam-log-2009-05-03 (19-52-33).txt

Scan type: Quick Scan
Objects scanned: 71449
Time elapsed: 4 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\UACcphiouotwjckoum.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\Windows\System32\UACendwfjbpxisdpgt.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\Windows\System32\UACmwqbratxxisvsnd.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\Windows\System32\UACoqfkkcrgcfoilxb.dll (Spyware.OnlineGames) -> Quarantined and deleted successfully.
C:\Program Files\PAV\pav.exe (Rogue.PersonalAntiVirus) -> Quarantined and deleted successfully.
C:\Windows\System32\UACdyboixxmtpvsyip.dll (Trojan.Agent) -> Quarantined and deleted successfully.

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Re: Infected with personal antivirus

Post by Belahzur on Sun May 03, 2009 6:54 pm


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run
  • When complete, DDS.txt will open.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


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Re: Infected with personal antivirus

Post by rachel10173 on Sun May 03, 2009 7:07 pm

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-03-16.01)

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 26/02/2008 20:12:08
System Uptime: 05/03/2009 19:56:59 (1417 hours ago)

Motherboard: Foxconn | | 45GM/45CM
Processor: Intel(R) Core(TM)2 Duo CPU E4500 @ 2.20GHz | Socket 775 | 2200/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 226 GiB total, 160.743 GiB free.
D: is Removable
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
S: is FIXED (NTFS) - 1 GiB total, 1.417 GiB free.

==== Disabled Device Manager Items =============

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0021
Manufacturer: Microsoft
Name: 6TO4 Adapter
PNP Device ID: ROOT\*6TO4MP\0021
Service: tunnel

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0001
Manufacturer: Microsoft
Name: isatap.home
PNP Device ID: ROOT\*ISATAP\0001
Service: tunnel

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0002
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #3
PNP Device ID: ROOT\*ISATAP\0002
Service: tunnel

==== System Restore Points ===================


==== Installed Programs ======================

2007 Microsoft Office Suite Service Pack 1 (SP1)
32 Bit HP CIO Components Installer
Adobe Flash Player 10 ActiveX
Adventures of Robinson Crusoe
AIO_Scan
Apple Mobile Device Support
Apple Software Update
µTorrent
AVG 8.0
Belkin Wireless USB Utility
Big Fish Games Client
Bonjour
BufferChm
Build-a-lot 3: Passport to Europe
Choice Guard
Copy
Coupon Printer
Curse of the Pharaoh: Napoleon's Secret ™
CustomerResearchQFolder
Destinations
DeviceManagementQFolder
DivX Web Player
DJ_AIO_ProductContext
DJ_AIO_Software
DJ_AIO_Software_min
eSupportQFolder
F4100
F4100_Help
Favorit
Google Chrome
Google Earth
Google Update Helper
Google Updater
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Participation Program 8.0
HP Deskjet All-In-One Software 8.0
HP Imaging Device Functions 8.0
HP Photosmart Essential
HP Solution Center 8.0
HP Update
HPProductAssistant
HPSSupply
iTunes
Junk Mail filter update
Malwarebytes' Anti-Malware
MarketResearch
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Live Add-in 1.3
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 Redistributable
MobileMe Control Panel
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 Parser and SDK
Neffy 1,2,0,12
NVIDIA Drivers
OpenOffice.org Installer 1.0
Power2Go 5.0
Prism Video Converter
QuickTime
Realtek High Definition Audio Driver
Safari
Scan
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB960003)
Security Update for Microsoft Office Excel 2007 (KB959997)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB951338)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
SolutionCenter
SoundTap Streaming Audio Recorder
Status
Toolbox
TrayApp
Undiscovered World: The Incan Sun
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB952142)
Update for Microsoft Office Outlook 2007 Help (KB957246)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb968503)
VC 9.0 Runtime
VideoLAN VLC media player 0.8.6d
WebReg
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
WinRAR archiver
Yahoo! Toolbar

==== End Of File ===========================

rachel10173
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Re: Infected with personal antivirus

Post by Belahzur on Sun May 03, 2009 7:21 pm

Hello.
Please post the other log too. (DDS.txt)


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Re: Infected with personal antivirus

Post by rachel10173 on Sun May 03, 2009 7:24 pm

HI,

Sorry

DDS (Ver_09-03-16.01) - NTFSx86
Run by judi at 20:04:17.44 on 03/05/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.1022.171 [GMT 1:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Belkin\USB F5D7050\Wireless Utility\Belkinwcui.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10b.exe
C:\Windows\system32\msiexec.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\judi\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uSearch Page = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
mStart Page = [You must be registered and logged in to see this link.]
mDefault_Page_URL = [You must be registered and logged in to see this link.]
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = [You must be registered and logged in to see this link.]
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Microsoft WinUpdate] c:\windows\system32\Setup_ver1.1431.0.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\belkin~1.lnk - c:\program files\belkin\usb f5d7050\wireless utility\Belkinwcui.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - [You must be registered and logged in to see this link.]
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - [You must be registered and logged in to see this link.]
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - [You must be registered and logged in to see this link.]
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
AppInit_DLLs: avgrsstx.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

============= SERVICES / DRIVERS ===============

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2009-5-3 12552]
R1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2009-5-3 23832]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-5-3 325128]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-5-3 107272]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-5-3 298264]
R2 avgfws8;AVG8 Firewall;c:\progra~1\avg\avg8\avgfws8.exe [2009-5-3 1339600]
R2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-1-14 226656]
S2 gupdate1c9a6e663d19aa6;Google Update Service (gupdate1c9a6e663d19aa6);c:\program files\google\update\GoogleUpdate.exe [2009-3-17 133104]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2009-3-23 55280]
S3 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2009-2-6 533360]
S3 s125bus;Sony Ericsson Device 125 driver (WDM);c:\windows\system32\drivers\s125bus.sys [2007-4-24 83336]
S3 s125mdfl;Sony Ericsson Device 125 USB WMC Modem Filter;c:\windows\system32\drivers\s125mdfl.sys [2007-4-24 15112]
S3 s125mdm;Sony Ericsson Device 125 USB WMC Modem Driver;c:\windows\system32\drivers\s125mdm.sys [2007-4-24 108680]
S3 s125mgmt;Sony Ericsson Device 125 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\s125mgmt.sys [2007-4-24 100488]
S3 s125obex;Sony Ericsson Device 125 USB WMC OBEX Interface;c:\windows\system32\drivers\s125obex.sys [2007-4-24 98696]
S3 s816bus;Sony Ericsson Device 816 driver (WDM);c:\windows\system32\drivers\s816bus.sys [2007-6-19 81832]
S3 s816mdfl;Sony Ericsson Device 816 USB WMC Modem Filter;c:\windows\system32\drivers\s816mdfl.sys [2007-6-19 13864]
S3 s816mdm;Sony Ericsson Device 816 USB WMC Modem Driver;c:\windows\system32\drivers\s816mdm.sys [2007-6-19 107304]
S3 s816mgmt;Sony Ericsson Device 816 USB WMC Device Management Drivers (WDM);c:\windows\system32\drivers\s816mgmt.sys [2007-6-19 99112]
S3 s816nd5;Sony Ericsson Device 816 USB Ethernet Emulation SEMCMR7 (NDIS);c:\windows\system32\drivers\s816nd5.sys [2007-6-19 21928]
S3 s816obex;Sony Ericsson Device 816 USB WMC OBEX Interface;c:\windows\system32\drivers\s816obex.sys [2007-6-19 97320]
S3 s816unic;Sony Ericsson Device 816 USB Ethernet Emulation SEMCMR7 (WDM);c:\windows\system32\drivers\s816unic.sys [2007-6-19 97704]

=============== Created Last 30 ================

2009-05-03 19:38 --d----- c:\program files\Microsoft Office Outlook Connector
2009-05-03 18:19 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-05-03 18:19 12,552 a------- c:\windows\system32\drivers\avgrkx86.sys
2009-05-03 18:19 107,272 a------- c:\windows\system32\drivers\avgtdix.sys
2009-05-03 18:19 325,128 a------- c:\windows\system32\drivers\avgldx86.sys
2009-05-03 18:19 --d----- c:\windows\system32\drivers\Avg
2009-05-03 18:18 23,832 a------- c:\windows\system32\drivers\avgfwd6x.sys
2009-05-03 18:18 --d----- c:\program files\AVG
2009-05-03 18:18 --d----- c:\programdata\avg8
2009-05-03 18:18 --d----- c:\progra~2\avg8
2009-05-03 16:08 --d----- c:\users\judi\appdata\roaming\Malwarebytes
2009-05-03 15:38 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-03 15:38 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-03 15:38 --d----- c:\programdata\Malwarebytes
2009-05-03 15:38 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-03 15:38 --d----- c:\progra~2\Malwarebytes
2009-05-03 14:33 --d----- c:\program files\Enigma Software Group
2009-05-03 13:39 224 a------- c:\windows\system32\UAClnqfwrrhdgphqti.dat
2009-05-03 13:33 185,698,153 a------- c:\windows\MEMORY.DMP
2009-04-26 12:23 --d----- c:\program files\common files\Uninstall
2009-04-26 12:23 --d----- c:\program files\PAV
2009-04-16 19:35 376,832 a------- c:\windows\system32\winhttp.dll
2009-04-16 19:35 562,176 a------- c:\windows\system32\msdtcprx.dll
2009-04-16 19:35 38,912 a------- c:\windows\system32\xolehlp.dll
2009-04-16 19:35 3,599,328 a------- c:\windows\system32\ntkrnlpa.exe
2009-04-16 19:35 551,424 a------- c:\windows\system32\rpcss.dll
2009-04-16 19:35 3,547,632 a------- c:\windows\system32\ntoskrnl.exe
2009-04-15 18:04 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-04-15 18:04 23,400 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-04-15 18:03 --d----- c:\program files\iPod
2009-04-15 18:03 --d----- c:\programdata\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-15 18:03 --d----- c:\program files\iTunes
2009-04-15 18:03 --d----- c:\progra~2\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-04-14 12:04 --d----- C:\PC Tools

==================== Find3M ====================

2009-05-03 18:19 143,360 a------- c:\windows\inf\infstrng.dat
2009-05-03 18:19 51,200 a------- c:\windows\inf\infpub.dat
2009-05-03 18:19 86,016 a------- c:\windows\inf\infstor.dat
2009-03-25 17:16 27,136 a------- c:\windows\system32\drivers\nchssvad.sys
2009-03-17 04:38 40,960 a------- c:\windows\apppatch\apihex86.dll
2009-03-17 04:38 13,824 a------- c:\windows\system32\apilogen.dll
2009-03-17 04:38 24,064 a------- c:\windows\system32\amxread.dll
2009-03-03 05:40 827,392 a------- c:\windows\system32\wininet.dll
2009-03-03 05:39 183,296 a------- c:\windows\system32\sdohlp.dll
2009-03-03 05:39 26,112 a------- c:\windows\system32\printfilterpipelineprxy.dll
2009-03-03 05:37 78,336 a------- c:\windows\system32\ieencode.dll
2009-03-03 05:37 98,304 a------- c:\windows\system32\iasrecst.dll
2009-03-03 05:37 54,784 a------- c:\windows\system32\iasads.dll
2009-03-03 05:37 44,032 a------- c:\windows\system32\iasdatastore.dll
2009-03-03 04:04 666,624 a------- c:\windows\system32\printfilterpipelinesvc.exe
2009-03-03 03:38 17,408 a------- c:\windows\system32\iashost.exe
2009-03-03 03:28 26,624 a------- c:\windows\system32\ieUnatt.exe
2009-02-13 09:49 72,704 a------- c:\windows\system32\secur32.dll
2009-02-13 09:49 1,255,936 a------- c:\windows\system32\lsasrv.dll
2009-02-09 04:10 2,033,152 a------- c:\windows\system32\win32k.sys
2009-02-06 20:03 307,576 a------- c:\windows\WLXPGSS.SCR
2009-02-06 19:52 49,504 a------- c:\windows\system32\sirenacm.dll
2008-06-19 11:32 665,600 a------- c:\windows\inf\drvindex.dat
2008-03-30 23:04 174 a--sh--- c:\program files\desktop.ini
2006-11-02 13:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 13:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 13:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 13:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 10:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 10:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 10:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 10:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 20:04:53.25 ===============

rachel10173
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Re: Infected with personal antivirus

Post by Belahzur on Sun May 03, 2009 7:26 pm

I see that you are running uTorrent.
P2P(Peer to peer) applications are designed to help you easily share and distribute files between you and a group of people. But they can also be used to distribute malware, and thus are not considered safe.
The removal of these programs is optional, but highly recommended.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

  • uTorrent

I see you have VLC player installed. You are running are old versions and needs updating.

Download and install [You must be registered and logged in to see this link.]
When installing, it will ask if you want to uninstall the old version first before it can install the new version, so please select yes and allow it to install.

Please download the [You must be registered and logged in to see this link.].

  • Save it to your desktop.
  • Please double-click OTMoveIt3.exe to run it.
  • Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :files
    c:\program files\PAV
    c:\program files\common files\Uninstall
    c:\windows\system32\UAClnqfwrrhdgphqti.dat
    C:\Users\judi\Desktop\dds.scr


  • Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt3
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.


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Belahzur
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Re: Infected with personal antivirus

Post by rachel10173 on Sun May 03, 2009 7:39 pm

Folder move failed. c:\program files\PAV scheduled to be moved on reboot.
Folder move failed. c:\program files\common files\Uninstall\PAV scheduled to be moved on reboot.
Folder move failed. c:\program files\common files\Uninstall scheduled to be moved on reboot.
c:\windows\system32\UAClnqfwrrhdgphqti.dat moved successfully.
C:\Users\judi\Desktop\dds.scr moved successfully.

OTMoveIt3 by OldTimer - Version 1.0.11.0 log created on 05032009_203447

Files moved on Reboot...
Folder move failed. c:\program files\PAV scheduled to be moved on reboot.
Folder move failed. c:\program files\common files\Uninstall\PAV scheduled to be moved on reboot.
Folder move failed. c:\program files\common files\Uninstall\PAV scheduled to be moved on reboot.
Folder move failed. c:\program files\common files\Uninstall scheduled to be moved on reboot.

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Re: Infected with personal antivirus

Post by Belahzur on Sun May 03, 2009 7:42 pm

¬.¬

Stubborn folders.

1. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+CCrying


Folders to delete:
c:\program files\PAV
c:\program files\common files\Uninstall

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.


2. Now, start The Avenger program by clicking on its icon on your desktop.

  • Under "Input script here:", paste in the script from the quote box above.
  • Leave the ticked box "Scan for rootkit" ticked.
  • Then tick "Disable any rootkits found"
  • Now click on the Execute to begin execution of the script.
  • Answer "Yes" twice when prompted.

    The Avenger will automatically do the following:

  • It will Restart your computer.
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
3. Please copy/paste the content of c:\avenger.txt into your reply.


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Re: Infected with personal antivirus

Post by rachel10173 on Sun May 03, 2009 7:49 pm

Logfile of The Avenger Version 2.0, (c) by Swandog46
[You must be registered and logged in to see this link.]

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

Folder "c:\program files\PAV" deleted successfully.
Folder "c:\program files\common files\Uninstall" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

rachel10173
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Re: Infected with personal antivirus

Post by Belahzur on Sun May 03, 2009 7:50 pm

Hah, they didn't survive that. Open Grin

We can remove OTMoveIt now.

  • Please double-click OTMoveIt3.exe to run it again.
  • Press the green CleanUp! button.
  • Press Yes cleanup process prompt, do the same for the reboot prompt.
How is the machine running now?


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Re: Infected with personal antivirus

Post by rachel10173 on Sun May 03, 2009 7:58 pm

Everything is working perfectly, theres just one thing thats not and thats the security centre its not running and cannot be started......any ideas???

Rachel x Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You! Thank You!

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Re: Infected with personal antivirus

Post by rachel10173 on Sun May 03, 2009 8:10 pm

sorted it, went into services and it was disabled clicked on automatic and now its working, Thanks for all your help.

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Re: Infected with personal antivirus

Post by Belahzur on Sun May 03, 2009 9:02 pm

Good work. Smile

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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