Win32/Cryptor

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Re: Win32/Cryptor

Post by grammiegrey on Sat May 02, 2009 4:09 pm

Belahzar, Thanks again. I'm not sure how to disable Firefox add-ons. Is that what I just did with the prior instruction w/Hijack This? If not, let me know how to do that.
Thanks

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Re: Win32/Cryptor

Post by Belahzur on Sat May 02, 2009 4:13 pm

No, that's different.

Open Firefox and go into the Tools menu.
In the tools menu, open "Add-ons".

See which add-ons you have there and if you don't use them, select whatever add-on and hit "Disable"


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Re: Win32/Cryptor

Post by grammiegrey on Sat May 02, 2009 5:15 pm

There were only 4 add-ons and one was the AVG Toolbar...I disabled that and 1 other.
Should I delete HiJack This?
Otherwise, I think I'm good to go.
Thanks a million Belahzur, you were a lifesaver.

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Re: Win32/Cryptor

Post by Belahzur on Sat May 02, 2009 7:57 pm

You can delete Hijack This if you want to.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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Re: Win32/Cryptor

Post by grammiegrey on Sat May 02, 2009 11:23 pm

So the Turn off System Restore box should be checked or should not be checked? It was checked when I first opened it. It says it's "monitoring" down at the bottom of the box.

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Re: Win32/Cryptor

Post by Belahzur on Sat May 02, 2009 11:29 pm

Monitoring means it's turned on. Did you turn it off to flush the old restore points? then turn it back on?


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Re: Win32/Cryptor

Post by grammiegrey on Sat May 02, 2009 11:34 pm

Yes, that's exactly what I did.
Also, I have automatic updates turned on already. I already use Firefox as my browser but my daughter uses Internet Explorer. Do I need to remove Internet Explorer from my computer or just leave it there and remove the shortcut?
You have been a terrific help...and, I've learned so much with your help.
Thanks a million.

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Re: Win32/Cryptor

Post by Belahzur on Sat May 02, 2009 11:37 pm

Leave Internet Explorer there. It's useful if you can't get Windows Updates through the update console, that way you can get the updates manually from the MS website.

I would advise her on using Firefox, not only is it safer, but faster.

The system restore flush was done correctly. Smile


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Re: Win32/Cryptor

Post by grammiegrey on Sat May 02, 2009 11:52 pm

Again, Belahzur, thanks so much for all your help. I can't express how grateful we are for all your help. I've watched your timeclock the last couple of days and I see you put in 10 -12 hour days. I'm a middle aged lady and it thrills me to see young people (I assume your young) so dedicated to a cause they believe in. Hang in there with this, you have a great model for a great website and great business. You are helping millions of people and sometimes, success is not measured by a dollar figure. You're obviously doing something you love and believe me, it will pay you back several times over!!! Best of luck to you and your crew!!!

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Re: Win32/Cryptor

Post by Belahzur on Sat May 02, 2009 11:54 pm

Heh, that's because I only do 3 days of school, so I have 4 days per week free. Smile


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Re: Win32/Cryptor

Post by grammiegrey on Sun May 03, 2009 2:00 am

OK, I've been on the internet for the last hour trying to find free downloads of the spyware programs you suggested - Ad-Aware SE, Spybot-Search & Destroy, SpywareBlaster and SpywareGuard and I'm just not finding them. I'm googleing the name and of course, I get several options and they're all sites that sell the software. What am I doing wrong and where do I go to download these. Also, do I really need AVG now if I download all these other programs? Aren't I just duplicating what AVG does? Sorry to be such a dummy!!!

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Re: Win32/Cryptor

Post by Belahzur on Sun May 03, 2009 11:38 am

The Spybot link is working, the download link is just a little down that page.


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