win32 cryptor

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win32 cryptor

Post by gork33 on 17th April 2009, 10:38 pm

I have an IBM thinkpad with XP installed. Recently acquired the win32 cryptor virus. AVG detects it but does not remove it. Have tried many other removal programs but have they have always been prevented from running.

I followed the instruction page to upgrade Java and Adobe reader. I also downloaded the HJT program per instructions. Once saved to desktop, I double clicked on the icon to start the install. I pressed "run" in the next box. the hourglass turned for a second or two but then all activity ceased and nothing further happened. I have not been able to get that program to start.

what next?

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Re: win32 cryptor

Post by Belahzur on 17th April 2009, 11:21 pm

1. Please download The Avenger by Swandog46 to your Desktop
Link: [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].

  • Click on Avenger.zip to open the file
  • Extract avenger.exe to your desktop

2. Now, start The Avenger program by clicking on its icon on your desktop.

  • Leave the script box empty.
  • Leave the ticked box "Scan for rootkit" ticked.
  • Then tick "Disable any rootkits found"
  • Now click on the Execute to begin execution of the script.
  • Answer "Yes" twice when prompted.

    The Avenger will automatically do the following:

  • It will Restart your computer.
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avengerís actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
3. Please copy/paste the content of c:\avenger.txt into your reply.


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results from avenger txt file

Post by gork33 on 20th April 2009, 5:18 pm

Logfile of The Avenger Version 2.0, (c) by Swandog46
[You must be registered and logged in to see this link.]

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

Hidden driver "UACd.sys" found!
ImagePath: \systemroot\system32\drivers\UACswqwhpfj.sys
Driver disabled successfully.

Rootkit scan completed.


Completed script processing.

*******************

Finished! Terminate.

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Re: win32 cryptor

Post by Belahzur on 20th April 2009, 5:20 pm

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+CCrying


Drivers to delete:
UACd.sys

Files to delete:
C:\WINDOWS\system32\drivers\UACswqwhpfj.sys

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.


3. Now, start The Avenger program by clicking on its icon on your desktop.

  • Under "Input script here:", paste in the script from the quote box above.
  • Leave the ticked box "Scan for rootkit" ticked.
  • Then tick "Disable any rootkits found"
  • Now click on the Execute to begin execution of the script.
  • Answer "Yes" twice when prompted.

    The Avenger will automatically do the following:

  • It will Restart your computer.
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avengerís actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
4. Please copy/paste the content of c:\avenger.txt into your reply.


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results from avenger txt file-2

Post by gork33 on 20th April 2009, 5:58 pm

Logfile of The Avenger Version 2.0, (c) by Swandog46
[You must be registered and logged in to see this link.]

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

Driver "UACd.sys" deleted successfully.
File "C:\WINDOWS\system32\drivers\UACswqwhpfj.sys" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

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Re: win32 cryptor

Post by Belahzur on 20th April 2009, 7:20 pm

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


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results of mbam run

Post by gork33 on 21st April 2009, 3:28 pm

Malwarebytes' Anti-Malware 1.36

Database version: 2019

Windows 5.1.2600 Service Pack 3



4/21/2009 11:25:11 AM

mbam-log-2009-04-21 (11-25-11).txt



Scan type: Quick Scan

Objects scanned: 76209

Time elapsed: 7 minute(s), 52 second(s)



Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 1

Registry Values Infected: 1

Registry Data Items Infected: 3

Folders Infected: 0

Files Infected: 7



Memory Processes Infected:

(No malicious items detected)



Memory Modules Infected:

(No malicious items detected)



Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.



Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\1b43a403351a3649cf4a2dafafc7d91b (Rogue.A360Antivirus) -> Quarantined and deleted successfully.



Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.



Folders Infected:

(No malicious items detected)



Files Infected:

C:\WINDOWS\system32\UACyrsbqivk.dll (Trojan.TDSS) -> Quarantined and deleted successfully.

C:\Documents and Settings\admin\Local Settings\Temp\UAC7e08.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Program Files\Common Files\System\Uninstall\Uninstall A360.lnk (Rogue.av360) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UACewbfpmbn.dat (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UAColnmqeae.dll (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UACyfdxidct.log (Trojan.Agent) -> Quarantined and deleted successfully. Malwarebytes' Anti-Malware 1.36

Database version: 2019

Windows 5.1.2600 Service Pack 3



4/21/2009 11:25:11 AM

mbam-log-2009-04-21 (11-25-11).txt



Scan type: Quick Scan

Objects scanned: 76209

Time elapsed: 7 minute(s), 52 second(s)



Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 1

Registry Values Infected: 1

Registry Data Items Infected: 3

Folders Infected: 0

Files Infected: 7



Memory Processes Infected:

(No malicious items detected)



Memory Modules Infected:

(No malicious items detected)



Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.



Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\1b43a403351a3649cf4a2dafafc7d91b (Rogue.A360Antivirus) -> Quarantined and deleted successfully.



Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.



Folders Infected:

(No malicious items detected)



Files Infected:

C:\WINDOWS\system32\UACyrsbqivk.dll (Trojan.TDSS) -> Quarantined and deleted successfully.

C:\Documents and Settings\admin\Local Settings\Temp\UAC7e08.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Quarantined and deleted successfully.

C:\Program Files\Common Files\System\Uninstall\Uninstall A360.lnk (Rogue.av360) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UACewbfpmbn.dat (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UAColnmqeae.dll (Trojan.Agent) -> Quarantined and deleted successfully.

C:\WINDOWS\system32\UACyfdxidct.log (Trojan.Agent) -> Quarantined and deleted successfully.

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Re: win32 cryptor

Post by Belahzur on 21st April 2009, 5:14 pm


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run
  • When complete, DDS.txt will open.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


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DDS results

Post by gork33 on 24th April 2009, 1:45 pm

DDS (Ver_09-03-16.01) - NTFSx86

Run by admin at 9:42:34.53 on Fri 04/24/2009

Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_13

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.40 [GMT -4:00]



AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)



============== Running Processes ===============



C:\WINDOWS\system32\ibmpmsvc.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\S24EvMon.exe

C:\Program Files\AVG\AVG8\avgrsx.exe

svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\RegSrvc.exe

C:\Program Files\Rosetta Stone\SMS v3.0hs\Service\JavaSrvc.exe

C:\PROGRA~1\AVG\AVG8\avgemc.exe

C:\PROGRA~1\AVG\AVG8\avgrsx.exe

C:\Program Files\AVG\AVG8\avgcsrvx.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\Synaptics\SynTP\SynTPLpr.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\PROGRA~1\AVG\AVG8\avgtray.exe

C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe

C:\Program Files\AirPort\APAgent.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Messenger\msmsgs.exe

C:\PROGRA~1\HEWLET~1\HPSHAR~1\hpgs2wnf.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Safari\Safari.exe

C:\PROGRA~1\AVG\AVG8\avgnsx.exe

C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE

C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE

C:\Program Files\AVG\AVG8\avgcsrvx.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Documents and Settings\admin\Desktop\dds.scr



============== Pseudo HJT Report ===============



uStart Page = [You must be registered and logged in to see this link.]

uInternet Settings,ProxyOverride = *.local

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll

BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

mRun: [AGRSMMSG] AGRSMMSG.exe

mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe

mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe

mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe

mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\hp share-to-web\hpgs2wnd.exe

mRun: [SNM] c:\program files\spynomore\SNM.exe /startup

mRun: [AirPort Base Station Agent] "c:\program files\airport\APAgent.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - [You must be registered and logged in to see this link.]

DPF: {7823A620-9DD9-11CF-A662-00AA00C066D2} - [You must be registered and logged in to see this link.]

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]

DPF: {8D9563A9-8D5F-459B-87F2-BA842255CB9A} - [You must be registered and logged in to see this link.]

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - [You must be registered and logged in to see this link.]

DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll

Notify: AtiExtEvent - Ati2evxx.dll

Notify: avgrsstarter - avgrsstx.dll



================= FIREFOX ===================



FF - ProfilePath - c:\docume~1\admin\applic~1\mozilla\firefox\profiles\ev3qk70m.default\



============= SERVICES / DRIVERS ===============



R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-5-2 325128]

R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-5-2 27656]

R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-5-2 107272]

R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-7-4 903960]

R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-7-4 298264]

R2 SMSv3hs;SMSv3hs;c:\program files\rosetta stone\sms v3.0hs\service\JavaSrvc.exe [2006-4-21 65536]

S3 DMService;Whale Component Manager;c:\windows\downlo~1\DMService.exe [2008-5-14 423576]



=============== Created Last 30 ================



2009-04-21 11:14 15,504 a------- c:\windows\system32\drivers\mbam.sys

2009-04-21 11:14 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys

2009-04-21 11:14 --d----- c:\program files\Malwarebytes' Anti-Malware

2009-04-17 18:04 410,984 a------- c:\windows\system32\deploytk.dll

2009-04-17 18:04 73,728 a------- c:\windows\system32\javacpl.cpl

2009-04-17 17:36 --d----- c:\docume~1\admin\applic~1\True Sword

2009-04-17 15:40 --d----- c:\docume~1\admin\applic~1\Malwarebytes

2009-04-17 15:29 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes

2009-04-17 03:04 206 a------- c:\windows\system32\MRT.INI

2009-04-16 18:15 284,160 -c------ c:\windows\system32\dllcache\pdh.dll

2009-04-16 18:15 473,600 -c------ c:\windows\system32\dllcache\fastprox.dll

2009-04-16 18:15 453,120 -c------ c:\windows\system32\dllcache\wmiprvsd.dll

2009-04-16 18:15 401,408 -c------ c:\windows\system32\dllcache\rpcss.dll

2009-04-16 18:15 227,840 -c------ c:\windows\system32\dllcache\wmiprvse.exe

2009-04-16 18:15 110,592 -c------ c:\windows\system32\dllcache\services.exe

2009-04-16 18:15 729,088 -c------ c:\windows\system32\dllcache\lsasrv.dll

2009-04-16 18:15 714,752 -c------ c:\windows\system32\dllcache\ntdll.dll

2009-04-16 18:15 617,472 -c------ c:\windows\system32\dllcache\advapi32.dll

2009-04-16 18:14 1,203,922 -c------ c:\windows\system32\dllcache\sysmain.sdb

2009-04-16 18:14 215,552 -c------ c:\windows\system32\dllcache\wordpad.exe

2009-04-16 18:14 2,560 -------- c:\windows\system32\xpsp4res.dll

2009-04-06 19:27 --d----- c:\program files\iPod

2009-04-06 19:27 --d----- c:\program files\iTunes

2009-04-06 19:27 --d----- c:\docume~1\alluse~1\applic~1\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}

2009-04-06 19:19 --d----- c:\program files\Bonjour

2009-04-06 19:18 --d----- c:\program files\AirPort



==================== Find3M ====================



2009-03-14 16:11 10,520 a------- c:\windows\system32\avgrsstx.dll

2009-03-14 16:11 325,128 a------- c:\windows\system32\drivers\avgldx86.sys

2009-03-14 16:11 107,272 a------- c:\windows\system32\drivers\avgtdix.sys

2009-03-06 10:22 284,160 a------- c:\windows\system32\pdh.dll

2009-02-20 04:10 666,112 a------- c:\windows\system32\wininet.dll

2009-02-20 04:10 81,920 -------- c:\windows\system32\ieencode.dll

2009-02-09 08:10 729,088 a------- c:\windows\system32\lsasrv.dll

2009-02-09 08:10 714,752 a------- c:\windows\system32\ntdll.dll

2009-02-09 08:10 617,472 a------- c:\windows\system32\advapi32.dll

2009-02-09 08:10 401,408 a------- c:\windows\system32\rpcss.dll

2009-02-09 07:13 1,846,784 a------- c:\windows\system32\win32k.sys

2009-02-07 19:02 2,066,048 a------- c:\windows\system32\ntkrnlpa.exe

2009-02-06 07:11 110,592 a------- c:\windows\system32\services.exe

2009-02-06 07:08 2,189,056 a------- c:\windows\system32\ntoskrnl.exe

2009-02-06 06:39 35,328 a------- c:\windows\system32\sc.exe

2009-02-03 15:59 56,832 a------- c:\windows\system32\secur32.dll

2001-08-23 08:00 94,784 ---sh--- c:\windows\twain.dll

2008-04-13 20:12 50,688 ---sh--- c:\windows\twain_32.dll

2008-04-13 20:11 1,028,096 ---sh--- c:\windows\system32\mfc42.dll

2008-04-13 20:12 57,344 ---sh--- c:\windows\system32\msvcirt.dll

2008-04-13 20:12 551,936 ---sh--- c:\windows\system32\oleaut32.dll

2008-04-13 20:12 84,992 ---sh--- c:\windows\system32\olepro32.dll

2008-04-13 20:12 11,776 ---sh--- c:\windows\system32\regsvr32.exe



============= FINISH: 9:43:10.98 ===============

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Re: win32 cryptor

Post by Belahzur on 24th April 2009, 4:30 pm

Hello.
Looks good now, hows the machine running?


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Re: win32 cryptor

Post by gork33 on 24th April 2009, 6:45 pm

Hello,

It appears to be running fine. The most noticeable issue was that the virus had taken over the web browser and was redirecting away from legitimate links but this is no longer the case. Browser responding normally.

Thank you for your help with this.

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Re: win32 cryptor

Post by Belahzur on 24th April 2009, 7:17 pm

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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