Win32/Cryptor

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Win32/Cryptor

Post by sofiahernandez1 on Thu Apr 09, 2009 4:06 pm

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:02:00 AM, on 4/9/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Dell Network Assistant\ezi_hnm2.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\South Ranch\SmartBorder\Broker\SB_Broker_V2.exe
C:\Program Files\South Ranch\SmartBorder\Common\SB_TickProc_V2.exe
C:\Documents and Settings\Import\Desktop\hijackgpthis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe,
O1 - Hosts: ::1 localhost
O1 - Hosts: 91.212.65.127 browser-security.microsoft.com
O1 - Hosts: 91.212.65.127 spywareprotector-2009.com
O1 - Hosts: 91.212.65.127 [You must be registered and logged in to see this link.]
O1 - Hosts: 91.212.65.127 secure.spywareprotector-2009.com
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: BHO - {ABD42510-9B22-41cd-9DCD-8182A2D07C63} - C:\WINDOWS\system32\iehelper.dll (file missing)
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) - {F02BD2C9-3E7D-47F8-91AE-E6966B669FF7} - c:\windows\system32\quonhkx.dll (file missing)
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MalwareRemovalBot] C:\Program Files\MalwareRemovalBot\MalwareRemovalBot.exe -boot
O4 - HKCU\..\Policies\Explorer\Run: [svcho] C:\WINDOWS\svcho.exe
O4 - Global Startup: Dell Network Assistant.lnk = ?
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:\program files\bonjour\mdnsnsp.dll' missing
O16 - DPF: {8BBDC81D-81B3-49EE-87E8-47B7A707FAE8} (GoToMeeting/GoToWebinar Web Starter) - [You must be registered and logged in to see this link.]
O16 - DPF: {DCA94B48-119B-453C-8863-DE6B9186A81B} (SB_INIT_V3.ctlInit_V3) - [You must be registered and logged in to see this link.]
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O20 - Winlogon Notify: bddespqb - quonhkx.dll (file missing)
O23 - Service: Apple Mobile Device - Unknown owner - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe (file missing)
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)
O23 - Service: Google Desktop Manager 5.7.802.22438 (GoogleDesktopManager-022208-143751) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe
O23 - Service: iPod Service - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)

sofiahernandez1
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Re: Win32/Cryptor

Post by Belahzur on Thu Apr 09, 2009 5:03 pm

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\sdra64.exe,
    O1 - Hosts: ::1 localhost
    O1 - Hosts: 91.212.65.127 browser-security.microsoft.com
    O1 - Hosts: 91.212.65.127 spywareprotector-2009.com
    O1 - Hosts: 91.212.65.127 [You must be registered and logged in to see this link.]
    O1 - Hosts: 91.212.65.127 secure.spywareprotector-2009.com
    O2 - BHO: BHO - {ABD42510-9B22-41cd-9DCD-8182A2D07C63} - C:\WINDOWS\system32\iehelper.dll (file missing)
    O2 - BHO: (no name) - {F02BD2C9-3E7D-47F8-91AE-E6966B669FF7} - c:\windows\system32\quonhkx.dll (file missing)
    O4 - HKCU\..\Run: [MalwareRemovalBot] C:\Program Files\MalwareRemovalBot\MalwareRemovalBot.exe -boot
    O4 - HKCU\..\Policies\Explorer\Run: [svcho] C:\WINDOWS\svcho.exe
    O20 - Winlogon Notify: bddespqb - quonhkx.dll (file missing)
    O23 - Service: Bonjour Service - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)
    O23 - Service: iPod Service - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Win32/Cryptor

Post by sofiahernandez1 on Thu Apr 09, 2009 5:18 pm

Okay, I did the first part but when I try to set up Malwarebytes, nothing happens. I can't even get to the set up menu.

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Re: Win32/Cryptor

Post by Belahzur on Thu Apr 09, 2009 5:21 pm

Thanks for letting me know, we'll fix that when we kill the rootkit that's on your machine.

1. Please download The Avenger by Swandog46 to your Desktop
Link: [You must be registered and logged in to see this link.] or [You must be registered and logged in to see this link.].

  • Click on Avenger.zip to open the file
  • Extract avenger.exe to your desktop

2. Now, start The Avenger program by clicking on its icon on your desktop.

  • Leave the script box empty.
  • Leave the ticked box "Scan for rootkit" ticked.
  • Then tick "Disable any rootkits found"
  • Now click on the Execute to begin execution of the script.
  • Answer "Yes" twice when prompted.

    The Avenger will automatically do the following:

  • It will Restart your computer.
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avengerís actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
3. Please copy/paste the content of c:\avenger.txt into your reply.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Win32/Cryptor

Post by sofiahernandez1 on Thu Apr 09, 2009 5:28 pm

Logfile of The Avenger Version 2.0, (c) by Swandog46
[You must be registered and logged in to see this link.]

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

Hidden driver "UACd.sys" found!
ImagePath: \systemroot\system32\drivers\UACqbdmybir.sys
Driver disabled successfully.

Rootkit scan completed.


Completed script processing.

*******************

Finished! Terminate.

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Re: Win32/Cryptor

Post by Belahzur on Thu Apr 09, 2009 5:30 pm

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+CCrying


Drivers to delete:
UACd.sys

Files to delete:
C:\WINDOWS\system32\drivers\UACqbdmybir.sys

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.


3. Now, start The Avenger program by clicking on its icon on your desktop.

  • Under "Input script here:", paste in the script from the quote box above.
  • Leave the ticked box "Scan for rootkit" ticked.
  • Then tick "Disable any rootkits found"
  • Now click on the Execute to begin execution of the script.
  • Answer "Yes" twice when prompted.

    The Avenger will automatically do the following:

  • It will Restart your computer.
  • On reboot, it will briefly open a black command window on your desktop, this is normal.
  • After the restart, it creates a log file that should open with the results of Avengerís actions. This log file will be located at C:\avenger.txt
  • The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
4. Please copy/paste the content of c:\avenger.txt into your reply.


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Re: Win32/Cryptor

Post by sofiahernandez1 on Thu Apr 09, 2009 5:42 pm

Logfile of The Avenger Version 2.0, (c) by Swandog46
[You must be registered and logged in to see this link.]

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

Driver "UACd.sys" deleted successfully.
File "C:\WINDOWS\system32\drivers\UACqbdmybir.sys" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.


Looks like I'm running back to normal?

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Re: Win32/Cryptor

Post by Belahzur on Thu Apr 09, 2009 5:43 pm

Hello.
it feels normal because the rootkit driver is dead, but it's malicious files still remain.

Run MBAM now, it will run fine.


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Re: Win32/Cryptor

Post by sofiahernandez1 on Thu Apr 09, 2009 5:56 pm

Malwarebytes' Anti-Malware 1.36
Database version: 1959
Windows 5.1.2600 Service Pack 3

4/9/2009 10:51:25 AM
mbam-log-2009-04-09 (10-51-25).txt

Scan type: Quick Scan
Objects scanned: 81337
Time elapsed: 5 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 1
Registry Data Items Infected: 4
Folders Infected: 4
Files Infected: 16

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{abd42510-9b22-41cd-9dcd-8182a2d07c63} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\MalwareRemovalBot (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AvScan (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Network\UID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (C:\WINDOWS\SYSTEM32\Userinit.exe,C:\WINDOWS\system32\sdra64.exe,) Good: (userinit.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Import\Application Data\MalwareRemovalBot (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Application Data\MalwareRemovalBot\Log (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Application Data\MalwareRemovalBot\Settings (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lowsec (Stolen.Data) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\UACboevjrnm.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Local Settings\Temp\UAC907c.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Application Data\MalwareRemovalBot\rs.dat (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Application Data\MalwareRemovalBot\Log\2009 Apr 07 - 01_25_00 PM_375.log (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Application Data\MalwareRemovalBot\Log\2009 Apr 07 - 01_31_55 PM_843.log (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Application Data\MalwareRemovalBot\Settings\ScanResults.pie (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lowsec\local.ds (Stolen.Data) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\lowsec\user.ds (Stolen.Data) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Local Settings\Temp\CD7019A7-8387-4E11-9AF7-AAB44EC0FAA0GetUserBranches.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Local Settings\Temp\CD7019A7-8387-4E11-9AF7-AAB44EC0FAA0GetCurrencies.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Local Settings\Temp\CD7019A7-8387-4E11-9AF7-AAB44EC0FAA0RefPickListData.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\Documents and Settings\Import\Local Settings\Temp\CD7019A7-8387-4E11-9AF7-AAB44EC0FAA0GetUserLocations.tmp (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\MalwareRemovalBot Scheduled Scan.job (Rogue.MalwareRemovalBot) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACjxjkvxew.dat (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\UACtkbjjuwb.log (Trojan.Agent) -> Quarantined and deleted successfully.

sofiahernandez1
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Re: Win32/Cryptor

Post by Belahzur on Thu Apr 09, 2009 6:14 pm


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run
  • When complete, DDS.txt will open.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Re: Win32/Cryptor

Post by sofiahernandez1 on Thu Apr 09, 2009 6:19 pm

C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Dell Network Assistant\ezi_hnm2.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\South Ranch\SmartBorder\Broker\SB_Broker_V2.exe
C:\Program Files\South Ranch\SmartBorder\Common\SB_TickProc_V2.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\zstatus.exe
C:\Documents and Settings\Import\Desktop\dds.scr
C:\Documents and Settings\Import\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar =
uStart Page = [You must be registered and logged in to see this link.]
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] c:\program files\scansoft\paperport\pptd40nt.exe
mRun: [IndexSearch] c:\program files\scansoft\paperport\IndexSearch.exe
mRun: [ControlCenter2.0] c:\program files\brother\controlcenter2\brctrcen.exe /autorun
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dellne~1.lnk - c:\windows\installer\{0240bdfb-2995-4a3f-8c96-18d41282b716}\Icon0240BDFB3.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {8BBDC81D-81B3-49EE-87E8-47B7A707FAE8} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {DCA94B48-119B-453C-8863-DE6B9186A81B} - [You must be registered and logged in to see this link.]
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\import\applic~1\mozilla\firefox\profiles\fogvwl0h.default\
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-7 325640]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-7 27656]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-7 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-4-7 298264]
S2 hlolavdt;Direct Parallel Link Monitor;c:\windows\system32\svchost.exe -k netsvcs [2004-8-11 14336]
S3 GoogleDesktopManager-022208-143751;Google Desktop Manager 5.7.802.22438;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-4-4 29744]

=============== Created Last 30 ================

2009-04-09 10:45 --d----- c:\docume~1\import\applic~1\Malwarebytes
2009-04-09 10:45 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-09 10:45 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-09 10:45 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-04-09 10:45 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-04-09 08:39 --d----- c:\documents and settings\import\.SunDownloadManager
2009-04-09 08:35 410,984 a------- c:\windows\system32\deploytk.dll
2009-04-09 08:35 73,728 a------- c:\windows\system32\javacpl.cpl
2009-04-08 10:17 --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-04-08 08:04 21,056 a------- c:\windows\system32\drivers\sskbfd.sys
2009-04-07 13:31 --d----- c:\docume~1\import\applic~1\wtzrizlm
2009-04-07 12:59 --d-h--- C:\$AVG8.VAULT$
2009-04-07 12:02 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-04-07 12:02 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-04-07 12:02 325,640 a------- c:\windows\system32\drivers\avgldx86.sys
2009-04-07 12:02 --d----- c:\windows\system32\drivers\Avg
2009-04-07 12:02 --d----- c:\docume~1\import\applic~1\AVGTOOLBAR
2009-04-07 12:02 --d----- c:\program files\AVG
2009-04-07 12:02 --d----- c:\docume~1\alluse~1\applic~1\avg8
2009-04-03 10:09 --d----- c:\docume~1\alluse~1\applic~1\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-29 15:38 6,784 a------- c:\windows\system32\drivers\serscan.sys
2009-03-29 15:38 6,784 a------- c:\windows\system32\dllcache\serscan.sys
2009-03-29 15:38 225 a------- c:\windows\Brpfx04a.ini
2009-03-29 15:38 93 a------- c:\windows\brpcfx.ini
2009-03-29 15:38 65 a------- c:\windows\system32\BD8460N.DAT
2009-03-29 15:35 27,019 a------- c:\windows\maxlink.ini
2009-03-29 15:35 --d----- c:\program files\common files\ScanSoft Shared
2009-03-29 15:35 --d----- c:\program files\ScanSoft
2009-03-29 15:34 --d----- c:\docume~1\alluse~1\applic~1\Brother

==================== Find3M ====================

2009-02-09 04:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 04:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-01-16 22:35 3,594,752 -------- c:\windows\system32\dllcache\mshtml.dll
2008-04-09 18:16 32 a------- c:\docume~1\alluse~1\applic~1\ezsid.dat
2008-12-18 12:59 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008121820081219\index.dat

============= FINISH: 11:18:58.82 ===============

sofiahernandez1
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Re: Win32/Cryptor

Post by Belahzur on Thu Apr 09, 2009 6:25 pm

Hello.
There's one leftover malicious driver running still and we have to put a stop it to.

  • Download combofix from here
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See [You must be registered and logged in to see this link.] for how to disable your AV. (AVG8)
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.



  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes



  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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Re: Win32/Cryptor

Post by sofiahernandez1 on Thu Apr 09, 2009 6:38 pm

ComboFix 09-04-04.01 - Import 2009-04-09 11:31:47.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2037.1306 [GMT -7:00]
Running from: c:\documents and settings\Import\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated)
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\x64

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_PACKET
-------\Service_Packet


((((((((((((((((((((((((( Files Created from 2009-03-09 to 2009-04-09 )))))))))))))))))))))))))))))))
.

2009-04-09 10:45 . 2009-04-09 10:45 d-------- c:\program files\Malwarebytes' Anti-Malware
2009-04-09 10:45 . 2009-04-09 10:45 d-------- c:\documents and settings\Import\Application Data\Malwarebytes
2009-04-09 10:45 . 2009-04-09 10:45 d-------- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-04-09 10:45 . 2009-04-06 15:32 38,496 --a------ c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-09 10:45 . 2009-04-06 15:32 15,504 --a------ c:\windows\system32\drivers\mbam.sys
2009-04-09 08:42 . 2009-04-09 08:42 d-------- c:\program files\Common Files\Adobe AIR
2009-04-09 08:39 . 2009-04-09 08:42 d-------- c:\documents and settings\Import\.SunDownloadManager
2009-04-09 08:35 . 2009-04-09 08:35 410,984 --a------ c:\windows\system32\deploytk.dll
2009-04-09 08:35 . 2009-04-09 08:35 73,728 --a------ c:\windows\system32\javacpl.cpl
2009-04-08 10:17 . 2009-04-08 10:49 d-------- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-04-08 08:04 . 2007-01-25 21:57 21,056 --a------ c:\windows\system32\drivers\sskbfd.sys
2009-04-07 13:31 . 2009-04-07 13:31 d-------- c:\documents and settings\Import\Application Data\wtzrizlm
2009-04-07 12:59 . 2009-04-09 10:36 d--h----- C:\$AVG8.VAULT$
2009-04-07 12:02 . 2009-04-09 08:34 d-------- c:\windows\system32\drivers\Avg
2009-04-07 12:02 . 2009-04-07 12:02 d-------- c:\program files\AVG
2009-04-07 12:02 . 2009-04-07 13:15 d-------- c:\documents and settings\Import\Application Data\AVGTOOLBAR
2009-04-07 12:02 . 2009-04-07 13:32 d-------- c:\documents and settings\All Users\Application Data\avg8
2009-04-07 12:02 . 2009-04-07 12:02 325,640 --a------ c:\windows\system32\drivers\avgldx86.sys
2009-04-07 12:02 . 2009-04-07 12:02 108,552 --a------ c:\windows\system32\drivers\avgtdix.sys
2009-04-07 12:02 . 2009-04-07 12:02 10,520 --a------ c:\windows\system32\avgrsstx.dll
2009-04-03 10:10 . 2009-04-03 10:26 d-------- c:\documents and settings\Import\Application Data\Apple Computer
2009-04-03 10:09 . 2009-04-08 16:22 d-------- c:\documents and settings\All Users\Application Data\Apple Computer
2009-04-03 10:09 . 2009-04-03 10:09 d-------- c:\documents and settings\All Users\Application Data\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-30 13:58 . 2009-03-30 13:58 d-------- c:\documents and settings\Import\Application Data\ScanSoft
2009-03-29 15:38 . 2001-08-17 13:53 6,784 --a------ c:\windows\system32\drivers\serscan.sys
2009-03-29 15:38 . 2001-08-17 13:53 6,784 --a------ c:\windows\system32\dllcache\serscan.sys
2009-03-29 15:38 . 2009-03-29 15:38 225 --a------ c:\windows\Brpfx04a.ini
2009-03-29 15:38 . 2009-03-29 15:38 93 --a------ c:\windows\brpcfx.ini
2009-03-29 15:38 . 2009-03-29 15:38 65 --a------ c:\windows\system32\BD8460N.DAT
2009-03-29 15:35 . 2009-03-29 15:35 d-------- c:\program files\ScanSoft
2009-03-29 15:35 . 2009-03-29 15:35 d-------- c:\program files\Common Files\ScanSoft Shared
2009-03-29 15:35 . 2009-03-29 15:35 d-------- c:\documents and settings\All Users\Application Data\ScanSoft
2009-03-29 15:35 . 2009-03-29 15:35 d-------- c:\documents and settings\All Users\Application Data\InstallShield
2009-03-29 15:35 . 2003-09-24 11:36 27,019 --a------ c:\windows\maxlink.ini
2009-03-29 15:34 . 2009-03-29 15:34 d-------- c:\documents and settings\All Users\Application Data\Brother

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-04-09 18:34 --------- d---a-w c:\documents and settings\All Users\Application Data\TEMP
2009-04-09 18:25 --------- d-----w c:\documents and settings\Import\Application Data\Skype
2009-04-09 17:57 --------- d-----w c:\documents and settings\All Users\Application Data\Google Updater
2009-04-09 17:12 --------- d-----w c:\documents and settings\Import\Application Data\skypePM
2009-04-09 15:48 --------- d-----w c:\program files\Java
2009-04-09 15:41 --------- d-----w c:\program files\Common Files\Adobe
2009-04-08 23:25 --------- d-----w c:\program files\Citrix
2009-04-08 17:50 --------- d-----w c:\program files\Google
2009-04-07 19:54 --------- d-----w c:\program files\Common Files\Mozilla Shared
2009-04-07 15:17 --------- d-----w c:\documents and settings\Import\Application Data\SmartBorder
2009-03-29 22:37 --------- d--h--w c:\program files\InstallShield Installation Information
2009-03-29 22:37 --------- d-----w c:\program files\Brother
2009-03-29 22:35 --------- d-----w c:\program files\Common Files\InstallShield
2009-03-11 23:45 --------- d-----w c:\documents and settings\All Users\Application Data\Microsoft Help
2008-04-10 01:16 32 ----a-w c:\documents and settings\All Users\Application Data\ezsid.dat
2008-12-18 19:59 32,768 --sha-w c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008121820081219\index.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-04-14 68856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-06-13 142104]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-06-13 162584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-06-13 138008]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-04-09 148888]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2007-09-17 124200]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-04-24 29744]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-02-13 16384]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2007-08-24 33648]
"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2003-10-14 155648]
"PaperPort PTD"="c:\program files\ScanSoft\PaperPort\pptd40nt.exe" [2005-03-17 57393]
"IndexSearch"="c:\program files\ScanSoft\PaperPort\IndexSearch.exe" [2005-03-17 40960]
"ControlCenter2.0"="c:\program files\Brother\ControlCenter2\brctrcen.exe" [2005-11-11 995328]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-04-07 1932568]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"RTHDCPL"="RTHDCPL.EXE" [2007-06-13 c:\windows\RTHDCPL.EXE]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Dell Network Assistant.lnk - c:\windows\Installer\{0240BDFB-2995-4A3F-8C96-18D41282B716}\Icon0240BDFB3.exe [2008-04-04 7168]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-04-07 12:02 10520 c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe"=
"c:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Dell Network Assistant\\ezi_hnm2.exe"=
"c:\\Documents and Settings\\Import\\Application Data\\Macromedia\\Flash Player\\[You must be registered and logged in to see this link.]
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"10421:UDP"= 10421:UDP:SingleClick Discovery Protocol
"10426:UDP"= 10426:UDP:SingleClick ICC

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-04-07 325640]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-04-07 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2009-04-07 298264]
S2 hlolavdt;Direct Parallel Link Monitor;c:\windows\System32\svchost.exe -k netsvcs [2004-08-11 14336]
S3 GoogleDesktopManager-022208-143751;Google Desktop Manager 5.7.802.22438;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2008-04-04 29744]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
hlolavdt

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{62760a95-0694-11dd-b181-806d6172696f}]
\Shell\AutoRun\command - d:\ss\install.exe
.
Contents of the 'Scheduled Tasks' folder

2009-04-08 c:\windows\Tasks\At1.job
- c:\windows\system32\quonhkx.dll []

2009-04-09 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-03-23 08:03]
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
DPF: {DCA94B48-119B-453C-8863-DE6B9186A81B} - [You must be registered and logged in to see this link.]
FF - ProfilePath - c:\documents and settings\Import\Application Data\Mozilla\Firefox\Profiles\fogvwl0h.default\
FF - plugin: c:\program files\Google\Google Updater\2.4.1536.6592\npCIDetect13.dll
.

**************************************************************************

catchme 0.3.1375 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-04-09 11:34:11
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\igfxsrvc.exe
c:\program files\Dell Network Assistant\hnm_svc.exe
c:\program files\AVG\AVG8\avgrsx.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
.
**************************************************************************
.
Completion time: 2009-04-09 11:36:00 - machine was rebooted
ComboFix-quarantined-files.txt 2009-04-09 18:35:45

Pre-Run: 142,699,446,272 bytes free
Post-Run: 142,878,969,856 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

Current=4 Default=4 Failed=3 LastKnownGood=5 Sets=1,2,3,4,5
174 --- E O F --- 2009-03-17 10:01:19

sofiahernandez1
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Re: Win32/Cryptor

Post by Belahzur on Thu Apr 09, 2009 6:43 pm

Hello.
We have to run Combofix with additional directives.

Now open a new notepad file.
Input this into the notepad file:

KILLALL::

Driver::
hlolavdt

Netsvc::
hlolavdt

File::
c:\windows\Tasks\At1.job

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=-
[-HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{62760a95-0694-11dd-b181-806d6172696f}]

DDS::
uSearch Bar =

Save this as CFScript.txt, save it to your desktop also.
Then drag and drop CFScript.txt into combofix as seen below:


This will open combofix.exe again, agree to it's terms and allow it to run, it may want to reboot after it's done. Post the resulting log back here.


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Re: Win32/Cryptor

Post by sofiahernandez1 on Thu Apr 09, 2009 6:51 pm

ComboFix 09-04-04.01 - Import 2009-04-09 11:46:03.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2037.1300 [GMT -7:00]
Running from: c:\documents and settings\Import\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Import\Desktop\CFscript.txt
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated)
* Created a new restore point

FILE ::
c:\windows\Tasks\At1.job
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\Tasks\At1.job

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_HLOLAVDT
-------\Service_hlolavdt


((((((((((((((((((((((((( Files Created from 2009-03-09 to 2009-04-09 )))))))))))))))))))))))))))))))
.

2009-04-09 10:45 . 2009-04-09 10:45 d-------- c:\program files\Malwarebytes' Anti-Malware
2009-04-09 10:45 . 2009-04-09 10:45 d-------- c:\documents and settings\Import\Application Data\Malwarebytes
2009-04-09 10:45 . 2009-04-09 10:45 d-------- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-04-09 10:45 . 2009-04-06 15:32 38,496 --a------ c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-09 10:45 . 2009-04-06 15:32 15,504 --a------ c:\windows\system32\drivers\mbam.sys
2009-04-09 08:42 . 2009-04-09 08:42 d-------- c:\program files\Common Files\Adobe AIR
2009-04-09 08:39 . 2009-04-09 08:42 d-------- c:\documents and settings\Import\.SunDownloadManager
2009-04-09 08:35 . 2009-04-09 08:35 410,984 --a------ c:\windows\system32\deploytk.dll
2009-04-09 08:35 . 2009-04-09 08:35 73,728 --a------ c:\windows\system32\javacpl.cpl
2009-04-08 10:17 . 2009-04-08 10:49 d-------- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-04-08 08:04 . 2007-01-25 21:57 21,056 --a------ c:\windows\system32\drivers\sskbfd.sys
2009-04-07 13:31 . 2009-04-07 13:31 d-------- c:\documents and settings\Import\Application Data\wtzrizlm
2009-04-07 12:59 . 2009-04-09 10:36 d--h----- C:\$AVG8.VAULT$
2009-04-07 12:02 . 2009-04-09 08:34 d-------- c:\windows\system32\drivers\Avg
2009-04-07 12:02 . 2009-04-07 12:02 d-------- c:\program files\AVG
2009-04-07 12:02 . 2009-04-07 13:15 d-------- c:\documents and settings\Import\Application Data\AVGTOOLBAR
2009-04-07 12:02 . 2009-04-07 13:32 d-------- c:\documents and settings\All Users\Application Data\avg8
2009-04-07 12:02 . 2009-04-07 12:02 325,640 --a------ c:\windows\system32\drivers\avgldx86.sys
2009-04-07 12:02 . 2009-04-07 12:02 108,552 --a------ c:\windows\system32\drivers\avgtdix.sys
2009-04-07 12:02 . 2009-04-07 12:02 10,520 --a------ c:\windows\system32\avgrsstx.dll
2009-04-03 10:10 . 2009-04-03 10:26 d-------- c:\documents and settings\Import\Application Data\Apple Computer
2009-04-03 10:09 . 2009-04-08 16:22 d-------- c:\documents and settings\All Users\Application Data\Apple Computer
2009-04-03 10:09 . 2009-04-03 10:09 d-------- c:\documents and settings\All Users\Application Data\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
2009-03-30 13:58 . 2009-03-30 13:58 d-------- c:\documents and settings\Import\Application Data\ScanSoft
2009-03-29 15:38 . 2001-08-17 13:53 6,784 --a------ c:\windows\system32\drivers\serscan.sys
2009-03-29 15:38 . 2001-08-17 13:53 6,784 --a------ c:\windows\system32\dllcache\serscan.sys
2009-03-29 15:38 . 2009-03-29 15:38 225 --a------ c:\windows\Brpfx04a.ini
2009-03-29 15:38 . 2009-03-29 15:38 93 --a------ c:\windows\brpcfx.ini
2009-03-29 15:38 . 2009-03-29 15:38 65 --a------ c:\windows\system32\BD8460N.DAT
2009-03-29 15:35 . 2009-03-29 15:35 d-------- c:\program files\ScanSoft
2009-03-29 15:35 . 2009-03-29 15:35 d-------- c:\program files\Common Files\ScanSoft Shared
2009-03-29 15:35 . 2009-03-29 15:35 d-------- c:\documents and settings\All Users\Application Data\ScanSoft
2009-03-29 15:35 . 2009-03-29 15:35 d-------- c:\documents and settings\All Users\Application Data\InstallShield
2009-03-29 15:35 . 2003-09-24 11:36 27,019 --a------ c:\windows\maxlink.ini
2009-03-29 15:34 . 2009-03-29 15:34 d-------- c:\documents and settings\All Users\Application Data\Brother

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-04-09 18:48 --------- d---a-w c:\documents and settings\All Users\Application Data\TEMP
2009-04-09 18:25 --------- d-----w c:\documents and settings\Import\Application Data\Skype
2009-04-09 17:57 --------- d-----w c:\documents and settings\All Users\Application Data\Google Updater
2009-04-09 17:12 --------- d-----w c:\documents and settings\Import\Application Data\skypePM
2009-04-09 15:48 --------- d-----w c:\program files\Java
2009-04-09 15:41 --------- d-----w c:\program files\Common Files\Adobe
2009-04-08 23:25 --------- d-----w c:\program files\Citrix
2009-04-08 17:50 --------- d-----w c:\program files\Google
2009-04-07 19:54 --------- d-----w c:\program files\Common Files\Mozilla Shared
2009-04-07 15:17 --------- d-----w c:\documents and settings\Import\Application Data\SmartBorder
2009-03-29 22:37 --------- d--h--w c:\program files\InstallShield Installation Information
2009-03-29 22:37 --------- d-----w c:\program files\Brother
2009-03-29 22:35 --------- d-----w c:\program files\Common Files\InstallShield
2009-03-11 23:45 --------- d-----w c:\documents and settings\All Users\Application Data\Microsoft Help
2008-04-10 01:16 32 ----a-w c:\documents and settings\All Users\Application Data\ezsid.dat
2008-12-18 19:59 32,768 --sha-w c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\MSHist012008121820081219\index.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-04-14 68856]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-06-13 142104]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-06-13 162584]
"Persistence"="c:\windows\system32\igfxpers.exe" [2007-06-13 138008]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-04-09 148888]
"PDVDDXSrv"="c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2007-09-17 124200]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-04-24 29744]
"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2008-02-13 16384]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2007-08-24 33648]
"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2003-10-14 155648]
"PaperPort PTD"="c:\program files\ScanSoft\PaperPort\pptd40nt.exe" [2005-03-17 57393]
"IndexSearch"="c:\program files\ScanSoft\PaperPort\IndexSearch.exe" [2005-03-17 40960]
"ControlCenter2.0"="c:\program files\Brother\ControlCenter2\brctrcen.exe" [2005-11-11 995328]
"AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-04-07 1932568]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"RTHDCPL"="RTHDCPL.EXE" [2007-06-13 c:\windows\RTHDCPL.EXE]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Dell Network Assistant.lnk - c:\windows\Installer\{0240BDFB-2995-4A3F-8C96-18D41282B716}\Icon0240BDFB3.exe [2008-04-04 7168]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2009-04-07 12:02 10520 c:\windows\system32\avgrsstx.dll

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\CyberLink\\PowerDVD DX\\PowerDVD.exe"=
"c:\\Program Files\\CyberLink\\PowerDVD DX\\PDVDDXSrv.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Dell Network Assistant\\ezi_hnm2.exe"=
"c:\\Documents and Settings\\Import\\Application Data\\Macromedia\\Flash Player\\[You must be registered and logged in to see this link.]
"c:\\Program Files\\AVG\\AVG8\\avgupd.exe"=
"c:\\Program Files\\AVG\\AVG8\\avgnsx.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"10421:UDP"= 10421:UDP:SingleClick Discovery Protocol
"10426:UDP"= 10426:UDP:SingleClick ICC

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-04-07 325640]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-04-07 108552]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [2009-04-07 298264]
S3 GoogleDesktopManager-022208-143751;Google Desktop Manager 5.7.802.22438;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2008-04-04 29744]
.
Contents of the 'Scheduled Tasks' folder

2009-04-09 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-03-23 08:03]
.
.
------- Supplementary Scan -------
.
uStart Page = [You must be registered and logged in to see this link.]
DPF: {DCA94B48-119B-453C-8863-DE6B9186A81B} - [You must be registered and logged in to see this link.]
FF - ProfilePath - c:\documents and settings\Import\Application Data\Mozilla\Firefox\Profiles\fogvwl0h.default\
FF - plugin: c:\program files\Google\Google Updater\2.4.1536.6592\npCIDetect13.dll
.

**************************************************************************

catchme 0.3.1375 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, [You must be registered and logged in to see this link.]
Rootkit scan 2009-04-09 11:48:19
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\igfxsrvc.exe
c:\program files\Dell Network Assistant\hnm_svc.exe
c:\program files\AVG\AVG8\avgrsx.exe
c:\progra~1\AVG\AVG8\avgnsx.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2009-04-09 11:50:09 - machine was rebooted [Import]
ComboFix-quarantined-files.txt 2009-04-09 18:49:52
ComboFix2.txt 2009-04-09 18:36:00

Pre-Run: 142,866,436,096 bytes free
Post-Run: 142,854,672,384 bytes free

Current=4 Default=4 Failed=3 LastKnownGood=5 Sets=1,2,3,4,5
163 --- E O F --- 2009-03-17 10:01:19

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Re: Win32/Cryptor

Post by Belahzur on Thu Apr 09, 2009 6:54 pm

Hello.

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /u



This will also reset your restore points.

How is the machine running now?


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Re: Win32/Cryptor

Post by sofiahernandez1 on Thu Apr 09, 2009 6:56 pm

Amazing! Thank you so so so much. I will deifinitely donate some $$ and spread the word!

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Re: Win32/Cryptor

Post by Belahzur on Thu Apr 09, 2009 7:08 pm

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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