I can't launch the mbam-setup.exe file ... help please

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I can't launch the mbam-setup.exe file ... help please

Post by felixmento on Wed 08 Apr 2009, 12:40 pm

Hello . I hope you guys can help. My computer is infected with a fake security software called "System Security Software Version 4.51". It runs automatically when I turn my computer on...showing some kind of file scan..resulting in 38 trojans and worms etc. It keeps popping up at regular intervals. I tried to download avg free ware from Google before a friend told me about this site. The Spyware blocked my attempt to download anything with the word software in it. Then I came to your site and downloaded Malwarebytes' Anti-Malware. But it won't launch. The icon is on my desktop...when I attempt to open it and I click "run"...it closes by itself. So what do I do if I can't launch the anti-malware exe. file??



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Re: I can't launch the mbam-setup.exe file ... help please

Post by Doctor Inferno on Wed 08 Apr 2009, 6:50 pm

Topic moved from welcome new members to malware removal.

Welcome to GeekPolice.

Most of the time fake security softwares won't run in Safe mode. I would like you to boot into safe mode by doing the following:

1. Restart your computer
2. Keep tapping F8 while it's booting up
3. You will be presented with a new screen, select Safe Mode
4. Once in Safe Mode, try to run anti-malware.

If it is successful, post the contents of the log file which malwarebytes have created.

If it doesn't work, restart back into normal mode, this time you don't have to tap F8.

Read this topic:

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And post a HijackThis log here.

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