zumupobi.dll error and smss.exe running at startup

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zumupobi.dll error and smss.exe running at startup

Post by pfchang on 25th March 2009, 8:29 pm

Hi,
I'm getting a couple messages on Start-up:

first message is "error loading c:\windows\system32\zumupobi.dll

second message is asking me permission to run "smss.exe". I always click Cancel. This never popped up before.

Below is the HJT log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:20:51 PM, on 3/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Acer\LANScope Agent\awServ.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Empowering Technology\eLock\LockServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Acer\LANScope Agent\LockKM.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\SysMonitor.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Acer\Empowering Technology\eLock\Monitor\LockMon.exe
C:\Acer\LANScope Agent\awtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Program Files\Citrix\ICA Client\pnagent.exe
C:\Program Files\Citrix\ICA Client\Wfcrun32.exe
C:\PROGRA~1\Citrix\ICACLI~1\WFICA32.EXE
C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\pchang\Desktop\hijackgpthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\WINDOWS\system32\eDStoolbar.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\WINDOWS\system32\SysMonitor.exe
O4 - HKLM\..\Run: [eLockMonitor] C:\Acer\Empowering Technology\eLock\Monitor\LaunchMonitor.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe 0
O4 - HKLM\..\Run: [installnet.exe] "C:\Acer\LANScope Agent\Installnet.exe" "C:\Acer\LANScope Agent\
O4 - HKLM\..\Run: [AdminWorks Tray] "C:\Acer\LANScope Agent\awtray.exe"
O4 - HKLM\..\Run: [eRecoveryService] C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Client Access Service] "C:\Program Files\IBM\Client Access\cwbsvstr.exe"
O4 - HKLM\..\Run: [Client Access Help Update] "C:\Program Files\IBM\Client Access\cwbinhlp.exe"
O4 - HKLM\..\Run: [Client Access Check Version] "C:\Program Files\IBM\Client Access\cwbckver.exe" LOGIN
O4 - HKLM\..\Run: [Client Access Express Welcome] "C:\Program Files\IBM\Client Access\cwbwlwiz.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [CPM0f59e615] Rundll32.exe "c:\windows\system32\zumupobi.dll",a
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SmSs] C:\Program Files\smss.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Acer Empowering Technology.lnk = ?
O4 - Global Startup: Program Neighborhood Agent.lnk = C:\Program Files\Citrix\ICA Client\pnagent.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - [You must be registered and logged in to see this link.]
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O18 - Filter hijack: text/html - {e96f2da7-73b3-40d5-b72d-d211cf7b9709} - C:\WINDOWS\system32\mst122.dll
O20 - AppInit_DLLs: c:\windows\system32\sojerire.dll c:\windows\system32\zumupobi.dll
O21 - SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\zumupobi.dll (file missing)
O22 - SharedTaskScheduler: STS - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\zumupobi.dll (file missing)
O23 - Service: Acer ODDSpeedControl - TODO: - C:\Acer\Empowering Technology\eAcoustics\ODDSpeedCtl\speedcontrol.exe
O23 - Service: Memory Check Service (AcerMemUsageCheckService) - Acer Inc. - C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
O23 - Service: AdminWorks Agent X6 (AWService) - OSA Technologies Inc., An Avocent Company - C:\Acer\LANScope Agent\awServ.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Client Access Express Remote Command (Cwbrxd) - IBM Corporation - C:\WINDOWS\CWBRXD.EXE
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LockServ - Unknown owner - C:\Acer\Empowering Technology\eLock\LockServ.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 10570 bytes

Any help would be appreciated.
Thanks.

pfchang
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Posts Posts : 66
Joined Joined : 2009-03-05
OS OS : Windows XP Professional
Points Points : 28725
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Re: zumupobi.dll error and smss.exe running at startup

Post by Belahzur on 25th March 2009, 9:01 pm

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [CPM0f59e615] Rundll32.exe "c:\windows\system32\zumupobi.dll",a
    O4 - HKLM\..\Run: [SmSs] C:\Program Files\smss.exe
    O18 - Filter hijack: text/html - {e96f2da7-73b3-40d5-b72d-d211cf7b9709} - C:\WINDOWS\system32\mst122.dll
    O20 - AppInit_DLLs: c:\windows\system32\sojerire.dll c:\windows\system32\zumupobi.dll
    O21 - SSODL: SSODL - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\zumupobi.dll (file missing)
    O22 - SharedTaskScheduler: STS - {EC43E3FD-5C60-46a6-97D7-E0B85DBDD6C4} - c:\windows\system32\zumupobi.dll (file missing)


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34916
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : XP SP3 Media Centre
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Re: zumupobi.dll error and smss.exe running at startup

Post by pfchang on 26th March 2009, 6:22 pm

Malwarebytes' Anti-Malware 1.34
Database version: 1903
Windows 5.1.2600 Service Pack 3

3/26/2009 11:07:45 AM
mbam-log-2009-03-26 (11-07-45).txt

Scan type: Quick Scan
Objects scanned: 84859
Time elapsed: 3 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Common\helper.sig (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\smss.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
-----------------
No more error messages.

pfchang
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Posts Posts : 66
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Re: zumupobi.dll error and smss.exe running at startup

Post by Belahzur on 26th March 2009, 6:24 pm

No more error messages.

Good. Wink
I wanna have one last look around to make sure we don't miss anything.


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run
  • When complete, DDS.txt will open.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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Administrator

Posts Posts : 34916
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Gender Gender : Male
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Re: zumupobi.dll error and smss.exe running at startup

Post by pfchang on 26th March 2009, 7:01 pm

DDS (Ver_09-03-16.01) - NTFSx86
Run by pchang at 11:53:19.93 on Thu 03/26/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1483 [GMT -7:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Acer\LANScope Agent\awServ.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Empowering Technology\eLock\LockServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Acer\LANScope Agent\LockKM.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\SysMonitor.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\Acer\Empowering Technology\eLock\Monitor\LockMon.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Acer\LANScope Agent\awtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\Program Files\Citrix\ICA Client\pnagent.exe
C:\Program Files\Citrix\ICA Client\Wfcrun32.exe
C:\PROGRA~1\Citrix\ICACLI~1\WFICA32.EXE
C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\PROGRAM FILES\IBM\CLIENT ACCESS\EMULATOR\pcsws.exe
C:\PROGRA~1\IBM\CLIENT~1\Emulator\PCSCM.EXE
C:\PROGRA~1\IBM\CLIENT~1\cwblmsrv.exe
C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\pchang\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\pchang\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uSearch Page = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\windows\system32\eDStoolbar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\pchang\local settings\application data\google\update\GoogleUpdate.exe" /c
mRun: [LaunchApp] Alaunch
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe"
mRun: [Acer Empowering Technology Monitor] c:\windows\system32\SysMonitor.exe
mRun: [eLockMonitor] c:\acer\empowering technology\elock\monitor\LaunchMonitor.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [IMEKRMIG6.1] c:\windows\ime\imkr6_1\IMEKRMIG.EXE
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [eDataSecurity Loader] c:\acer\empowering technology\edatasecurity\eDSloader.exe 0
mRun: [installnet.exe] "c:\acer\lanscope agent\installnet.exe" "c:\acer\lanscope agent\
mRun: [AdminWorks Tray] "c:\acer\lanscope agent\awtray.exe"
mRun: [eRecoveryService] c:\acer\empowering technology\erecovery\eRAgent.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [Client Access Service] "c:\program files\ibm\client access\cwbsvstr.exe"
mRun: [Client Access Help Update] "c:\program files\ibm\client access\cwbinhlp.exe"
mRun: [Client Access Check Version] "c:\program files\ibm\client access\cwbckver.exe" LOGIN
mRun: [Client Access Express Welcome] "c:\program files\ibm\client access\cwbwlwiz.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acerem~1.lnk - c:\acer\empowering technology\Acer.Empowering.Framework.Launcher.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\progra~1.lnk - c:\program files\citrix\ica client\pnagent.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - [You must be registered and logged in to see this link.]
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
Filter: text/html - {e96f2da7-73b3-40d5-b72d-d211cf7b9709} -
Notify: NavLogon - c:\windows\system32\NavLogon.dll

============= SERVICES / DRIVERS ===============

R1 OsaFsLoc;OsaFsLoc;c:\windows\system32\drivers\OsaFsLoc.sys [2007-8-24 26768]
R1 SAVRT;SAVRT;c:\program files\symantec antivirus\savrt.sys [2005-2-4 324232]
R1 SAVRTPEL;SAVRTPEL;c:\program files\symantec antivirus\Savrtpel.sys [2005-2-4 53896]
R2 AWService;AdminWorks Agent X6;c:\acer\lanscope agent\awServ.exe [2007-4-26 75032]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccEvtMgr.exe [2005-6-2 185968]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSetMgr.exe [2005-6-2 161392]
R2 eLock2BurnerLockDriver;eLock2BurnerLockDriver;c:\windows\system32\eLock2BurnerLockDriver.sys [2006-6-8 17664]
R2 eLock2FSCTLDriver;eLock2FSCTLDriver;c:\windows\system32\eLock2FSCTLDriver.sys [2006-6-6 90112]
R2 LockServ;LockServ;c:\acer\empowering technology\elock\lockserv.exe -p --> c:\acer\empowering technology\elock\LockServ.exe -p [?]
R2 netlimiter;netlimiter;c:\windows\system32\drivers\NetLimiter.sys [2006-10-3 18072]
R2 netlock;netlock;c:\windows\system32\drivers\NetLock.sys [2007-5-30 14616]
R2 osaio;osaio;c:\windows\system32\drivers\osaio.sys [2007-6-12 15640]
R2 osanbm;osanbm;c:\windows\system32\drivers\osanbm.sys [2006-11-8 10944]
R2 SavRoam;SAVRoam;c:\program files\symantec antivirus\SavRoam.exe [2005-6-23 124608]
R2 Symantec AntiVirus;Symantec AntiVirus;c:\program files\symantec antivirus\Rtvscan.exe [2005-6-23 1715904]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090326.007\naveng.sys [2009-3-26 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090326.007\navex15.sys [2009-3-26 876144]
S3 Acer ODDSpeedControl;Acer ODDSpeedControl;c:\acer\empowering technology\eacoustics\oddspeedctl\speedcontrol.exe [2008-9-19 81920]
S3 ccPwdSvc;Symantec Password Validation;c:\program files\common files\symantec shared\ccPwdSvc.exe [2005-6-2 83568]

=============== Created Last 30 ================

2009-03-10 09:22 73,728 a------- c:\windows\system32\javacpl.cpl
2009-03-06 15:40 --d----- C:\_OTMoveIt
2009-03-06 14:32 --d----- c:\docume~1\pchang\applic~1\Malwarebytes
2009-03-06 14:32 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-06 14:32 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-06 14:32 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-06 14:32 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-05 13:47 410,984 a------- c:\windows\system32\deploytk.dll

==================== Find3M ====================

2009-03-19 12:19 8 a------- c:\program files\beta.txt
2009-01-05 15:33 3,751,995 a------- c:\windows\system32\GPhotos.scr

============= FINISH: 11:53:37.31 ===============

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Re: zumupobi.dll error and smss.exe running at startup

Post by Belahzur on 26th March 2009, 7:04 pm

Hello.
Please delete this folder in bold:
C:\_OTMoveIt

Do you know what file is?
c:\program files\beta.txt


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Re: zumupobi.dll error and smss.exe running at startup

Post by pfchang on 26th March 2009, 7:08 pm

I have no idea what that file is.

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Re: zumupobi.dll error and smss.exe running at startup

Post by Belahzur on 26th March 2009, 8:01 pm

Hello.

Delete this file in bold:
c:\program files\beta.txt

How's the machine running.


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Re: zumupobi.dll error and smss.exe running at startup

Post by pfchang on 26th March 2009, 8:24 pm

It's running well. No more error messages. Thank you.

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Re: zumupobi.dll error and smss.exe running at startup

Post by Belahzur on 26th March 2009, 8:38 pm

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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Re: zumupobi.dll error and smss.exe running at startup

Post by pfchang on 26th March 2009, 8:46 pm

I'm not sure if you meant to repeat this:

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Was there something I needed to do after I turn off system restore?

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Re: zumupobi.dll error and smss.exe running at startup

Post by Belahzur on 26th March 2009, 8:49 pm

Hmm, I think these instructions need some minor tweaking.
Turn System Restore back on once it has been turned off.


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Re: zumupobi.dll error and smss.exe running at startup

Post by pfchang on 26th March 2009, 8:58 pm

oh I'm sorry. I'm an idiot. I see what you meant. I read through that too quickly. Ok, system restore back on. Thank you.

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Re: zumupobi.dll error and smss.exe running at startup

Post by Belahzur on 26th March 2009, 9:03 pm

Good. Read some of my prevention tips and the system should be fine. Smile


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Re: zumupobi.dll error and smss.exe running at startup

Post by pfchang on 26th March 2009, 10:19 pm

Ok. Thank you.

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