Win32\Heur infection

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Win32Heur infection

Post by johngibbon on Sat Mar 21, 2009 11:21 am

Hello, my first post in this forum...

My computer has been infected with Win32\Heur. AVG (free version) found it and put it in the virus vault. However ever since this my computer restarts itself several times when it is first turned on. After that it tends to settle down - but still crashes occasionally. I have run Spybot Search and Destroy and have repeated the full system scans using AVG but the problem persists. Any help much appreciated. Here are the results of HijackThis :

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:04:39, on 21/03/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ZyXEL\ZyWALL VPN Client\IPSecMon.exe
C:\Program Files\ZyXEL\ZyWALL VPN Client\IreIKE.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\CLML_NTService\CLMLServer.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\UTSCSI.EXE
C:\WINDOWS\system32\WebUpdateSvc4.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Cassetica Software\NotesMedic\nmpsystray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ZyXEL\ZyWALL VPN Client\SafeCfg.exe
C:\Program Files\KeirNet\K9\K9.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\AVG\AVG8\avgscanx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\John\virusfix\hijackgpthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [MbWzdFPAP-EXL600] C:\WINDOWS\system32\FPAP-EXL600\PdtGuide.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
O4 - Startup: Launch K9.lnk = C:\Program Files\KeirNet\K9\K9.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: NotesMedic 5.0 by Cassetica Software.lnk = C:\Program Files\Cassetica Software\NotesMedic\nmpsystray.exe
O4 - Global Startup: ZyWALL VPN Client.lnk = C:\Program Files\ZyXEL\ZyWALL VPN Client\SafeCfg.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\CyberLink\PowerCinema\Kernel\CLML_NTService\CLMLServer.exe
O23 - Service: Google Update Service (gupdate1c95c7212d50fb0) (gupdate1c95c7212d50fb0) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SafeNet Monitor Service (IPSECMON) - SafeNet - C:\Program Files\ZyXEL\ZyWALL VPN Client\IPSecMon.exe
O23 - Service: SafeNet IKE Service (IreIKE) - SafeNet - C:\Program Files\ZyXEL\ZyWALL VPN Client\IreIKE.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: CLCV0 (UTSCSI) - Unknown owner - C:\WINDOWS\system32\UTSCSI.EXE
O23 - Service: Web Update Wizard Service V4 (WebUpdate4) - Data Perceptions / PowerProgrammer - C:\WINDOWS\system32\WebUpdateSvc4.exe

--
End of file - 10605 bytes

johngibbon
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Re: Win32\Heur infection

Post by Belahzur on Sat Mar 21, 2009 11:25 am


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run
  • When complete, DDS.txt will open.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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Re: Win32\Heur infection

Post by johngibbon on Sat Mar 21, 2009 11:40 am

Here is my DDS.txt:

DDS (Ver_09-03-16.01) - NTFSx86
Run by Compaq_Owner at 15:32:54.89 on 21/03/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1023.340 [GMT 0:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\Program Files\ZyXEL\ZyWALL VPN Client\IPSecMon.exe
C:\Program Files\ZyXEL\ZyWALL VPN Client\IreIKE.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\CLML_NTService\CLMLServer.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\UTSCSI.EXE
C:\WINDOWS\system32\WebUpdateSvc4.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Cassetica Software\NotesMedic\nmpsystray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ZyXEL\ZyWALL VPN Client\SafeCfg.exe
C:\Program Files\KeirNet\K9\K9.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\AVG\AVG8\avgscanx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\AVG\AVG8\aAvgApi.exe
C:\Documents and Settings\Compaq_Owner\Desktop\dds.com

============== Pseudo HJT Report ===============

uLocal Page = \blank.htm
uStart Page = [You must be registered and logged in to see this link.]
uSearch Page = [You must be registered and logged in to see this link.]
uDefault_Page_URL = [You must be registered and logged in to see this link.]
uDefault_Search_URL = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
uSearchMigratedDefaultURL = [You must be registered and logged in to see this link.]
mSearch Bar = [You must be registered and logged in to see this link.]
uInternet Connection Wizard,ShellNext = [You must be registered and logged in to see this link.]
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = [You must be registered and logged in to see this link.]
uSearchURL,(Default) = [You must be registered and logged in to see this link.]
mSearchAssistant = [You must be registered and logged in to see this link.]
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: &Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [MbWzdFPAP-EXL600] c:\windows\system32\fpap-exl600\PdtGuide.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\compaq~1\startm~1\programs\startup\launch~1.lnk - c:\program files\keirnet\k9\K9.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\notesm~1.lnk - c:\program files\cassetica software\notesmedic\nmpsystray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\zywall~1.lnk - c:\program files\zyxel\zywall vpn client\SafeCfg.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - [You must be registered and logged in to see this link.]
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - [You must be registered and logged in to see this link.]
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - [You must be registered and logged in to see this link.]
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 AVG Anti-Rootkit;AVG Anti-Rootkit;c:\windows\system32\drivers\avgarkt.sys [2007-1-31 5632]
R1 AvgArCln;Avg Anti-Rootkit Clean Driver;c:\windows\system32\drivers\AvgArCln.sys [2008-3-15 3968]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-1-5 325128]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-3-15 27656]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-1-5 107272]
R1 IPSECDRV;SafeNet IPSec Plugin;c:\windows\system32\drivers\IpSecDrv.sys [2008-3-17 136760]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-1-5 903960]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-1-5 298264]
R2 Crypto;Crypto;c:\windows\system32\drivers\Crypto.sys [2008-3-17 536634]
R2 WebUpdate4;Web Update Wizard Service V4;c:\windows\system32\WebUpdateSvc4.exe [2008-5-9 262360]
R3 DniVap;SafeNet WAN Miniport (VA);c:\windows\system32\drivers\vap.sys [2007-3-2 36188]
S2 gupdate1c95c7212d50fb0;Google Update Service (gupdate1c95c7212d50fb0);c:\program files\google\update\GoogleUpdate.exe [2008-12-12 133104]

=============== Created Last 30 ================

2009-03-21 14:46 73,728 a------- c:\windows\system32\javacpl.cpl
2009-03-21 14:30 410,984 a------- c:\windows\system32\deploytk.dll
2009-03-05 13:36 90,112 a------- c:\windows\DUMP8c13.tmp
2009-03-05 13:36 90,112 a------- c:\windows\DUMP6cc3.tmp
2009-03-05 13:36 90,112 a------- c:\windows\DUMP6b6c.tmp
2009-03-05 13:36 90,112 a------- c:\windows\DUMP6acf.tmp
2009-03-05 13:36 90,112 a------- c:\windows\DUMP6ab0.tmp
2009-03-05 13:36 90,112 a------- c:\windows\DUMP6987.tmp
2009-03-05 13:36 90,112 a------- c:\windows\DUMP6978.tmp
2009-03-05 13:36 90,112 a------- c:\windows\DUMP6958.tmp
2009-03-05 13:36 90,112 a------- c:\windows\DUMP6949.tmp
2009-03-05 13:36 90,112 a------- c:\windows\DUMP609e.tmp

==================== Find3M ====================

2009-03-01 21:09 722 a------- c:\docume~1\compaq~1\applic~1\wklnhst.dat
2009-02-27 16:07 90,112 a------- c:\windows\DUMP7762.tmp
2009-02-16 19:22 47,633 a------- c:\windows\system32\wuwuninst.exe
2009-02-09 11:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-09 11:13 1,846,784 -------- c:\windows\system32\dllcache\win32k.sys
2009-01-31 09:18 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-01-31 09:18 325,128 a------- c:\windows\system32\drivers\avgldx86.sys
2009-01-31 09:18 107,272 a------- c:\windows\system32\drivers\avgtdix.sys
2009-01-16 21:35 3,594,752 a------- c:\windows\system32\dllcache\mshtml.dll
2007-10-16 18:42 51,632 a------- c:\docume~1\compaq~1\applic~1\GDIPFONTCACHEV1.DAT
2006-09-30 09:07 22 a--sh--- c:\windows\sminst\HPCD.sys
2008-09-05 09:21 32,768 a--sh--- c:\windows\system32\config\systemprofile\local

settings\history\history.ie5\mshist012008090520080906\index.dat

============= FINISH: 15:34:07.10 ===============

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Re: Win32\Heur infection

Post by Belahzur on Sat Mar 21, 2009 11:43 am

Hello.

I notice that you have Spybot's TeaTimer running. While this is normally a wonderful tool to protect against hijackers, it can also interfere with our fixes. So please disable TeaTimer by doing the following:
1) Run Spybot-S&D
2) Go to the Mode menu, and make sure "Advanced Mode" is selected
3) On the left hand side, choose Tools -> Resident
4) Uncheck "Resident TeaTimer" and OK any prompts
You can reenable TeaTimer once your system is clean.

Please make sure Teatimer is disable before we do this, otherwise this fix will fail.

Please download the [You must be registered and logged in to see this link.].

  • Save it to your desktop.
  • Please double-click OTMoveIt3.exe to run it.
  • Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :files
    c:\windows\DUMP8c13.tmp
    c:\windows\DUMP6cc3.tmp
    c:\windows\DUMP6b6c.tmp
    c:\windows\DUMP6acf.tmp
    c:\windows\DUMP6ab0.tmp
    c:\windows\DUMP6987.tmp
    c:\windows\DUMP6978.tmp
    c:\windows\DUMP6958.tmp
    c:\windows\DUMP6949.tmp
    c:\windows\DUMP609e.tmp
    c:\windows\DUMP7762.tmp


  • Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt3
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.


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Re: Win32\Heur infection

Post by johngibbon on Sat Mar 21, 2009 11:53 am

These are the results:

========== FILES ==========
c:\windows\DUMP8c13.tmp moved successfully.
c:\windows\DUMP6cc3.tmp moved successfully.
c:\windows\DUMP6b6c.tmp moved successfully.
c:\windows\DUMP6acf.tmp moved successfully.
c:\windows\DUMP6ab0.tmp moved successfully.
c:\windows\DUMP6987.tmp moved successfully.
c:\windows\DUMP6978.tmp moved successfully.
c:\windows\DUMP6958.tmp moved successfully.
c:\windows\DUMP6949.tmp moved successfully.
c:\windows\DUMP609e.tmp moved successfully.
c:\windows\DUMP7762.tmp moved successfully.

OTMoveIt3 by OldTimer - Version 1.0.9.0 log created on 03212009_155146

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Re: Win32\Heur infection

Post by Belahzur on Sat Mar 21, 2009 12:51 pm

Hello.
Doesn't appear to be any malware showing.

In the tray, open the AVG interface to open the virus vault.
What file has it quarantined?


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Re: Win32\Heur infection

Post by johngibbon on Sat Mar 21, 2009 1:20 pm

This is the information in the virus vault:

"Infection";"Virus found Win32/Heur"
Path to file;"N/A"
Original object name;"DC 0035.zip"
;"06/03/2009, 18:16:42"

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Re: Win32\Heur infection

Post by Belahzur on Sat Mar 21, 2009 1:26 pm

Just a zip file, harmless really.
How's the machine running?


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Re: Win32\Heur infection

Post by johngibbon on Sat Mar 21, 2009 1:50 pm

The machine has been up and fine for several hours, however if it the problem is still there I expect it will crash a few times next time I boot up from 'cold'. I have to sign off for today but will shut down and restart a few times and continue this thread as soon as I can.
Many thanks for your help!

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Re: Win32\Heur infection

Post by johngibbon on Mon Mar 23, 2009 6:26 am

Hello again.

On restarting my computer, this is what happened:
Appeared to boot up normally to desktop but mouse and keyboard frozen.
Turned the machine off and on. Got the 'windows did not start normally' screen followed by the 'Welcome' screen. Then PC rebooted itself. It rebooted itself four more times then 'blue screened' briefly before rebooting itself twice more. Finally the desktop loaded and the machine was stable after that point.

This happened again (or at least a similar sequence of events) when the computer was started up the next day.

Also, I have noticed that parts of AVG are sometimes disabled, most recently the email scanner.

Any further help gratefully received.

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Re: Win32\Heur infection

Post by Belahzur on Mon Mar 23, 2009 10:09 am

Hello.
Great, hopefully we can find out why.

Press Start > Run. In the Run box, type in eventvwr and hit enter.
In the event viewer box, double click "System" in the right pane, this will open a list of events/errors. Look for one of the events with a red cross icon, it should have todays (or yesterday depending on time-zone) date. If it is a recent error, double click it and it opens a more detailed description box. copy and paste what's inside the descript box back here.


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Re: Win32\Heur infection

Post by johngibbon on Mon Mar 23, 2009 10:51 am

Here are the contens of that box:

Error code 00000024, parameter1 001902fe, parameter2 f7a0797c, parameter3 f7a07678, parameter4 f72b9487.

For more information, see Help and Support Center at [You must be registered and logged in to see this link.]

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Re: Win32\Heur infection

Post by Belahzur on Mon Mar 23, 2009 10:57 am

Thanks.
Google tells me the error is file system related.

Press Start > Run. In the Run box, type in chkdsk /f and hit enter.
Note the space between the k and /
Let it scan and it might want to reboot, so allow it to do so if it wants to.


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Re: Win32\Heur infection

Post by johngibbon on Mon Mar 23, 2009 12:44 pm

I have followed your instructions. The first time it didn't run for some reason so I tried again. This time Chkdsk ran. It didn't report any errors but I have now turned the computer off and on twice and it has loaded normally on both occasions without any problems!
This is great news. I will monitor for the next day or two but it looks as if you have fixed it.
Can I ask, is there any more I can do to prevent this kind of thing happening in the future? Do I get more protection with the paid-for version of AVG rather than relying on the free version?
Thanks again for your help.

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Re: Win32\Heur infection

Post by Belahzur on Mon Mar 23, 2009 12:50 pm

AVG's free version should do, but here are some tips to go with it.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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Re: Win32\Heur infection

Post by johngibbon on Mon Mar 23, 2009 1:12 pm

Ooops! spoke too soon. My computer has just rebooted itself - several times. Presumably I should not follow the system restore instructions yet?

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Re: Win32\Heur infection

Post by Belahzur on Mon Mar 23, 2009 1:18 pm

Lets see if this does any good.
Goto Start > Run. In the Run box, type in sfc /scannow
Note the space between the c and / and hit enter.

Allow it to scan. If it asks for the XP disc, put in. If you don't have the disc, it should get want it wants from i386 or a backup folder somewhere on the drive.
Reboot and see if it's any better.


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Re: Win32\Heur infection

Post by johngibbon on Mon Mar 23, 2009 3:32 pm

No joy I'm afraid. It didn't ask for any disks and just ran to end. I rebooted several times without problem and was getting quite hopeful when suddenly it went back to it's old (bad) behaviour

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Re: Win32\Heur infection

Post by Belahzur on Mon Mar 23, 2009 3:36 pm

Hello.
Lets see if there's any bad sectors on the hardrive.

Goto Start > Run. In the Run box, type in chkdsk /r
Note the space between the r and / and hit enter.

Allow it to scan and when done it should report several different lines of information, lookout for this line:

"xKB in x Sectors"

X stands for numbers, if there isn't any bad sectors, it will be 0.
If there is, it will be anywhere from 1.


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Re: Win32\Heur infection

Post by johngibbon on Mon Mar 23, 2009 5:29 pm

The scan is complete (it took a while). There were no lines of 'xKB in x Sectors' however it threw up a bunch of stats at the end too quick for me to see. The final thing it said was 'Volume is clean'

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Re: Win32\Heur infection

Post by Belahzur on Mon Mar 23, 2009 5:41 pm

Okay, no bad sectors.
I'm gonna ask my colleagues to take a look at this while we think it through.

Moving out to software.


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Re: Win32\Heur infection

Post by johngibbon on Fri Apr 10, 2009 5:10 am

Just a latest update...
the computer got to the point where it kept cycling and couldn't get to the desktop at all. I ended up reformatting and installing xp. I downloaded service pack 2 on another computer (the original PC is not connected to the internet yet). When I installed this on the 'problem' PC, it crashed as before. It seems as if whenever I ask it to do any processing it bombs out. Looks like a component or hardware error. I may end up having to get a new machine. I will definitely observe your recommenations above. Thanks.

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Re: Win32\Heur infection

Post by Belahzur on Fri Apr 10, 2009 9:47 am

What new hardware have you installed recently?


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Re: Win32\Heur infection

Post by johngibbon on Sun Apr 12, 2009 4:50 am

none. Now the machine won't boot at all and comes up with a blue screen saying something like its not a 'bootable volume'

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Re: Win32\Heur infection

Post by Belahzur on Sun Apr 12, 2009 10:50 am

Sounds like your Hardrive might have had it.

Do you have your XP disc?


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Re: Win32\Heur infection

Post by johngibbon on Tue Apr 14, 2009 3:50 pm

I do have an XP disc. But is there more stuff to try? Sounds like I'm heading for the repair shop (or the dump!)

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Re: Win32\Heur infection

Post by Belahzur on Tue Apr 14, 2009 3:56 pm

I doubt a repair shop will here.
How old is the current hardrive you are using?

If the HD fails, that's it, you'll need a new HD.


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