Microsoft Works Problem

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Microsoft Works Problem

Post by virus025 on Sat Mar 07, 2009 6:09 pm

Hello. Microsoft Works keeps saying "Works installed some files that will require a reboot. Please save your work before pressing OK." every time I start the computer and I have to restart. I want to delete Works but it doesn't let me.

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Re: Microsoft Works Problem

Post by Doctor Inferno on Sun Mar 08, 2009 1:39 am

Have you tried booting into safe mode to uninstall it?

Follow this guide on how to boot into safe mode:

http://www.geekpolice.net/tutorials-guides-f13/how-to-boot-into-safe-mode-t3651.htm

Try unistalling it and see what error message it produces.


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Re: Microsoft Works Problem

Post by virus025 on Sun Mar 08, 2009 2:46 am

Yes I have and it got an error message. Doesn't let me delete it. I've also tried deleting the folders in the Program Files and every file that I see of it but still comes up.

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Re: Microsoft Works Problem

Post by Jerry Parnell on Sun Mar 08, 2009 8:53 am

Can you please tell us what that error message says? This may aid us in figuring out what the problem is.

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Re: Microsoft Works Problem

Post by virus025 on Sun Mar 08, 2009 6:05 pm

"The Windows Install Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."

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Re: Microsoft Works Problem

Post by Doctor Inferno on Mon Mar 09, 2009 12:19 pm

Ahh. Your Windows Installer Service is corrupted.

Start >> Run >> type in cmd>> OK.

Type in typemsiexec.exe /unregister, and then hit Enter. Type in msiexec /regserver, and then hit Enter again.

Now, to verify that the SYSTEM account has full control access permissions to the HKEY_CLASSES_ROOT hive in the Windows registry. Before please backup your registry for security purposes, read on how to do it here:

http://www.geekpolice.net/tutorials-guides-f13/backup-your-registry-with-erunt-t7262.htm

After that, Start >> Run >> type in regedit >> OK.

On the left panel select HKEY_CLASSES_ROOT and on the Edit menu, click Permissions.

If SYSTEM is not listed in the Group or user names list, click Add, make sure that the local computer name appears in the From this location box, type system in the Enter the object names to select box, click Check Names, and then click OK.

Click SYSTEM in the Group or user names list, and then select the Full Control check box under Allow in the Permissions for SYSTEM box. Click Apply >> OK >> Quit Registry Editor.

Restart the computer and try again.


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Re: Microsoft Works Problem

Post by virus025 on Tue Mar 10, 2009 12:05 am

the typemsiexec.exe /unregister and msiexec /regserver
dont work

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Re: Microsoft Works Problem

Post by Doctor Inferno on Tue Mar 10, 2009 9:20 am

What do you mean by 'don't work'? Does a message tell you elevation is required or nothing happens?


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Re: Microsoft Works Problem

Post by Belahzur on Tue Mar 10, 2009 9:34 am

I think Doc made a type, it should be msiexec.exe /unregister without the 'type' at the start.


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Re: Microsoft Works Problem

Post by Jerry Parnell on Tue Mar 10, 2009 9:47 am

LOL
I just noticed that. Ahahaha
Dont worrie doc, happens to us all. Wink

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Re: Microsoft Works Problem

Post by Doctor Inferno on Tue Mar 10, 2009 10:28 am

ah. Crap! LOL Banner

My bad :oops:


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Re: Microsoft Works Problem

Post by virus025 on Tue Mar 10, 2009 7:52 pm

Says "msiexec.exe is not recognized as an internal or external command, operable program or batch file."

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Re: Microsoft Works Problem

Post by Doctor Inferno on Thu Mar 12, 2009 3:18 pm

Hmm... msiexec.exe is probably gone. Let's try to get it back by following the steps below:


  • Click Start, click Run, type cmd in the Open text box, and then click OK.
  • Type cd %windir%\system32, and then press ENTER.
  • Type attrib -r -s -h dllcache, and then press ENTER.
  • Type ren msi.dll msi.old, and then press ENTER.
  • Type ren msiexec.exe msiexec.old, and then press ENTER.
  • Type ren msihnd.dll msihnd.old, and then press ENTER.
  • Type exit, and then press ENTER.
  • At the command prompt, type exit,
    and then press ENTER.
  • Click Start, and then click Turn off computer or Shut Down.
  • Select the Restart option, and then click OK, or click Restart.
  • Log on to the computer.
  • Download and install the latest version of the Windows Installer from here: http://www.microsoft.com/downloads/details.aspx?FamilyId=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en
  • Click Start, and then click Turn off computer or Shut Down.
  • Select the Restart option, and then click OK, or click Restart.


Does it work now?


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Re: Microsoft Works Problem

Post by virus025 on Fri Mar 13, 2009 1:04 am

for /ren msiexec.exe msiexec.old

"'\ren' is not recognized as an internal or external command, operable program or batch file."







...unfortunately.

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Re: Microsoft Works Problem

Post by Doctor Inferno on Fri Mar 13, 2009 3:34 am

Type ren msiexec.exe msiexec.old without the "/"or "\"


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Re: Microsoft Works Problem

Post by virus025 on Fri Mar 13, 2009 5:03 am

now it says it cant find "ren msi.dll msi.old"

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Re: Microsoft Works Problem

Post by virus025 on Fri Mar 13, 2009 5:03 am

also this thing came up when i restarted my computer saying "this application has failed to start because msi.dll was not found. re-installing the application may fix this problem."

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Re: Microsoft Works Problem

Post by Doctor Inferno on Fri Mar 13, 2009 2:43 pm

In cmd type this in:

echo %path%

Post back here what cmd shows you.


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Re: Microsoft Works Problem

Post by virus025 on Fri Mar 13, 2009 11:17 pm

C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\system32\wbem;C:\Program Files\Quicktime\QTSystem

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Re: Microsoft Works Problem

Post by virus025 on Fri Mar 13, 2009 11:17 pm

also the search function is messed up an gets errors and stuff

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Re: Microsoft Works Problem

Post by Doctor Inferno on Mon Mar 16, 2009 7:10 am

Hello,

Download this:

http://www.microsoft.com/downloads/details.aspx?FamilyId=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en

>> Click Start, and then click Turn off computer or Shut Down.
>> Select the Restart option, and then click OK, or click Restart.


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Re: Microsoft Works Problem

Post by virus025 on Mon Mar 16, 2009 10:31 pm

it says my update pack is newer than this download

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