Microsoft Works Problem

**virus025** · **virus025** on 7th March 2009, 6:09 pm

Hello. Microsoft Works keeps saying "Works installed some files that will require a reboot. Please save your work before pressing OK." every time I start the computer and I have to restart. I want to delete Works but it doesn't let me.

**Doctor Inferno** · **Doctor Inferno** on 8th March 2009, 1:39 am

Have you tried booting into safe mode to uninstall it?

Follow this guide on how to boot into safe mode:

http://www.geekpolice.net/tutorials-guides-f13/how-to-boot-into-safe-mode-t3651.htm

Try unistalling it and see what error message it produces.

**virus025** · **virus025** on 8th March 2009, 2:46 am

Yes I have and it got an error message. Doesn't let me delete it. I've also tried deleting the folders in the Program Files and every file that I see of it but still comes up.

**Jerry Parnell** · **Jerry Parnell** on 8th March 2009, 8:53 am

Can you please tell us what that error message says? This may aid us in figuring out what the problem is.

**virus025** · **virus025** on 8th March 2009, 6:05 pm

"The Windows Install Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."

**Doctor Inferno** · **Doctor Inferno** on 9th March 2009, 12:19 pm

Ahh. Your Windows Installer Service is corrupted.

Start >> Run >> type in cmd>> OK.

Type in typemsiexec.exe /unregister, and then hit Enter. Type in msiexec /regserver, and then hit Enter again.

Now, to verify that the SYSTEM account has full control access permissions to the HKEY_CLASSES_ROOT hive in the Windows registry. Before please backup your registry for security purposes, read on how to do it here:

http://www.geekpolice.net/tutorials-guides-f13/backup-your-registry-with-erunt-t7262.htm

After that, Start >> Run >> type in regedit >> OK.

On the left panel select HKEY_CLASSES_ROOT and on the Edit menu, click Permissions.

If SYSTEM is not listed in the Group or user names list, click Add, make sure that the local computer name appears in the From this location box, type system in the Enter the object names to select box, click Check Names, and then click OK.

Click SYSTEM in the Group or user names list, and then select the Full Control check box under Allow in the Permissions for SYSTEM box. Click Apply >> OK >> Quit Registry Editor.

Restart the computer and try again.