Unknown virus/malware. Need help

View previous topic View next topic Go down

Unknown virus/malware. Need help

Post by jlaing28 on 6th March 2009, 9:31 pm

My computer has been having problems for the last week or so. I have tried to use Spybot but every time I run it the same problems come up so they are not being fixed (tinybar.c and smitfraud). Also when I try to update Spybot it says "error retrieving update info file!". Also certain websites wont work. I can not access any of my school websites, or email. It will say there is not internet connection when i try. Also certain programs are running extremely slow such as MS Word. Please help. Thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:21:17, on 3/6/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\MMTaskbar\MultiMon.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\AGRSMMSG.exe
c:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\LimeWire\LimeWire.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\wuauclt.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navw32.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\HP_Administrator.YOUR-55E5F9E3D2\Desktop\hijackgpthis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C} - C:\WINDOWS\system32\hgGyWmmJ.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\RunOnce: [SpybotDeletingA5978] command /c del "C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingC7064] cmd /c del "C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingA4648] command /c del "C:\Program Files\Enigma Software Group\SpyHunter\SHDS.mht"
O4 - HKLM\..\RunOnce: [SpybotDeletingC3174] cmd /c del "C:\Program Files\Enigma Software Group\SpyHunter\SHDS.mht"
O4 - HKLM\..\RunOnce: [SpybotDeletingA4998] command /c del "C:\Documents and Settings\All Users\Start Menu\SpyHunter.lnk"
O4 - HKLM\..\RunOnce: [SpybotDeletingC2372] cmd /c del "C:\Documents and Settings\All Users\Start Menu\SpyHunter.lnk"
O4 - HKLM\..\RunOnce: [SpybotDeletingA5775] command /c del "C:\Documents and Settings\All Users\Start Menu\Programs\SpyHunter\SpyHunter.lnk"
O4 - HKLM\..\RunOnce: [SpybotDeletingC965] cmd /c del "C:\Documents and Settings\All Users\Start Menu\Programs\SpyHunter\SpyHunter.lnk"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DisplayFusion] "C:\Program Files\DisplayFusion\DisplayFusion.exe"
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: MultiMon Taskbar.lnk = C:\Program Files\MMTaskbar\MultiMon.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: hgGyWmmJ - C:\WINDOWS\SYSTEM32\hgGyWmmJ.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: getPlus(R) Helper - Unknown owner - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

--
End of file - 9267 bytes

jlaing28
Novice
Novice

Posts Posts : 6
Joined Joined : 2009-03-06
OS OS : Windows XP
Points Points : 28350
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by Belahzur on 6th March 2009, 9:34 pm

Hello.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O2 - BHO: (no name) - {6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C} - C:\WINDOWS\system32\hgGyWmmJ.dll
    O4 - HKLM\..\RunOnce: [SpybotDeletingA5978] command /c del "C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe"
    O4 - HKLM\..\RunOnce: [SpybotDeletingC7064] cmd /c del "C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter3.exe"
    O4 - HKLM\..\RunOnce: [SpybotDeletingA4648] command /c del "C:\Program Files\Enigma Software Group\SpyHunter\SHDS.mht"
    O4 - HKLM\..\RunOnce: [SpybotDeletingC3174] cmd /c del "C:\Program Files\Enigma Software Group\SpyHunter\SHDS.mht"
    O4 - HKLM\..\RunOnce: [SpybotDeletingA4998] command /c del "C:\Documents and Settings\All Users\Start Menu\SpyHunter.lnk"
    O4 - HKLM\..\RunOnce: [SpybotDeletingC2372] cmd /c del "C:\Documents and Settings\All Users\Start Menu\SpyHunter.lnk"
    O4 - HKLM\..\RunOnce: [SpybotDeletingA5775] command /c del "C:\Documents and Settings\All Users\Start Menu\Programs\SpyHunter\SpyHunter.lnk"
    O4 - HKLM\..\RunOnce: [SpybotDeletingC965] cmd /c del "C:\Documents and Settings\All Users\Start Menu\Programs\SpyHunter\SpyHunter.lnk"
    O20 - Winlogon Notify: hgGyWmmJ - C:\WINDOWS\SYSTEM32\hgGyWmmJ.dll


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by jlaing28 on 6th March 2009, 10:17 pm

I did everything that you suggested, however the same problems are still there. Is there anything else you recommend doing? I reran hijackthis and posted it below

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:16:58, on 3/6/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\MMTaskbar\MultiMon.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\AGRSMMSG.exe
c:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\HP_Administrator.YOUR-55E5F9E3D2\Desktop\hijackgpthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DisplayFusion] "C:\Program Files\DisplayFusion\DisplayFusion.exe"
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: MultiMon Taskbar.lnk = C:\Program Files\MMTaskbar\MultiMon.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: getPlus(R) Helper - Unknown owner - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

--
End of file - 7791 bytes

jlaing28
Novice
Novice

Posts Posts : 6
Joined Joined : 2009-03-06
OS OS : Windows XP
Points Points : 28350
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by Belahzur on 6th March 2009, 10:19 pm

Please post the MBAM log.


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run
  • When complete, DDS.txt will open.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


Use more than one post if needed to post DDS.txt and MBAM report.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by jlaing28 on 6th March 2009, 10:25 pm

Here is the MBAM and the DDS. Thanks

Malwarebytes' Anti-Malware 1.34
Database version: 1749
Windows 5.1.2600 Service Pack 3

3/6/2009 4:12:41 PM
mbam-log-2009-03-06 (16-12-41).txt

Scan type: Quick Scan
Objects scanned: 72148
Time elapsed: 2 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




DDS (Ver_09-02-01.01) - NTFSx86
Run by HP_Administrator at 16:22:53.12 on Fri 03/06/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2558.1974 [GMT -6:00]

AV: Norton Internet Security *On-access scanning disabled* (Outdated)
FW: Norton Internet Security *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\MMTaskbar\MultiMon.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\AGRSMMSG.exe
c:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hphmon06.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\system32\NOTEPAD.EXE
c:\Program Files\Norton Internet Security\Norton AntiVirus\navw32.exe
C:\Documents and Settings\HP_Administrator.YOUR-55E5F9E3D2\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page =
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DisplayFusion] "c:\program files\displayfusion\DisplayFusion.exe"
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe /Consumer
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\multim~1.lnk - c:\program files\mmtaskbar\MultiMon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\update~1.lnk - c:\program files\updates from hp\309731\program\Updates from HP.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: AtiExtEvent - Ati2evxx.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hp_adm~1.you\applic~1\mozilla\firefox\profiles\1ru1bs7u.default\
FF - plugin: c:\documents and settings\hp_administrator.your-55e5f9e3d2\application data\mozilla\firefox\profiles\1ru1bs7u.default\extensions\yyginstantplay@yoyogames.com\plugins\NPYYGInstantPlay.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npGoogleGadgetPluginFirefoxWin.dll

============= SERVICES / DRIVERS ===============

R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664]
R2 SAVRTPEL;SAVRTPEL;c:\program files\norton internet security\norton antivirus\SAVRTPEL.SYS [2004-7-23 50312]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 getPlus(R) Helper;getPlus(R) Helper;c:\program files\nos\bin\getplus_helpersvc.exe --> c:\program files\nos\bin\getPlus_HelperSvc.exe [?]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20080910.003\NAVENG.Sys [2008-9-12 89104]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20080910.003\NavEx15.Sys [2008-9-12 873552]
S3 SAVRT;SAVRT;c:\program files\norton internet security\norton antivirus\SAVRT.SYS [2004-7-23 336008]

=============== Created Last 30 ================

2009-03-06 15:51 --d----- c:\docume~1\hp_adm~1.you\applic~1\Malwarebytes
2009-03-06 15:51 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-03-06 15:51 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-03-06 15:51 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-03-06 15:51 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-03-06 14:35 --d----- c:\program files\common files\PC Tools
2009-03-06 14:35 --d----- c:\program files\Spyware Doctor
2009-03-03 00:25 --d----- c:\program files\Enigma Software Group
2009-03-02 13:31 3,104 a------- c:\windows\system32\tmp.reg
2009-02-27 00:28 25,856 a------- c:\windows\system32\drivers\usbprint.sys
2009-02-27 00:28 25,856 a------- c:\windows\system32\dllcache\usbprint.sys
2009-02-27 00:28 15,104 a------- c:\windows\system32\drivers\usbscan.sys
2009-02-27 00:28 15,104 a------- c:\windows\system32\dllcache\usbscan.sys
2009-02-11 14:26 209,608 a------- c:\windows\system32\tabctl32.ocx
2009-02-11 14:26 140,488 a------- c:\windows\system32\comdlg32.ocx
2009-02-11 14:26 --d----- c:\program files\bjtutor
2009-02-11 00:24 --d----- c:\program files\Winpoker 6 Shareware

==================== Find3M ====================

2009-02-27 00:30 69,069 ac------ c:\windows\hpoins05.dat
2009-02-15 14:13 92,160 a------- c:\windows\system32\GDIPFONTCACHEV1.DAT
2009-01-02 19:57 0 a------- c:\docume~1\hp_adm~1.you\applic~1\wklnhst.dat
2008-12-30 12:13 410,984 a------- c:\windows\system32\deploytk.dll
2008-12-12 00:57 78,336 a------- c:\windows\system32\Agent.OMZ.Fix.exe
2008-12-11 04:57 333,952 -------- c:\windows\system32\dllcache\srv.sys

============= FINISH: 16:23:23.62 ===============

jlaing28
Novice
Novice

Posts Posts : 6
Joined Joined : 2009-03-06
OS OS : Windows XP
Points Points : 28350
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by Belahzur on 6th March 2009, 10:29 pm

Hello.
Log looks clean to me, but I want to bring your attention to this:

AV: Norton Internet Security *On-access scanning disabled* (Outdated)

Norton is disabled and not updated. You can't stay safe if you don't keep an upto date AV.
Were gonna uninstall this Norton because it's only a trial I am guessing, so lets get an uninstall list.

  • Open HijackThis
  • Click "Open the Misc Tools section"
  • Click "Open Uninstall Manager"
  • Click "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.


Last edited by Belahzur on 6th March 2009, 10:34 pm; edited 1 time in total


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by jlaing28 on 6th March 2009, 10:32 pm

2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
Acrobat.com
Acrobat.com
Active Dancer
Ad-Aware
Adobe AIR
Adobe AIR
Adobe Flash Player 10 Plugin
Adobe Reader 9
Agere Systems PCI Soft Modem
ATI Control Panel
ATI Display Driver
Blackjack Tutor version 1.0.25
Blasterball 2 from HP Media Center (remove only)
CC_ccProxyExt
ccCommon
ccPxyCore
EES - Engineering Equation Solver
GemMaster Mystic
Help and Support Additions
HijackThis 2.0.2
Hotfix for Windows XP (KB952287)
HP Boot Optimizer
HP Deskjet Printer Preload
HP Image Zone 4.8.6
HP Image Zone for Media Center PC
HP Image Zone Plus 4.8.6
HP Photosmart Cameras 4.5
HP PSC & OfficeJet 4.7
HP Software Update
HP Tunes
HPIZplus450
IntelliMover Data Transfer Demo
InterVideo WinDVD Player
J2SE Runtime Environment 5.0
Java(TM) 6 Update 11
Java(TM) 6 Update 4
Java(TM) 6 Update 7
KBD
Lexibox Deluxe from HP Media Center (remove only)
LimeWire 5.0.11
LiveReg (Symantec Corporation)
LiveUpdate 3.0 (Symantec Corporation)
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Plus! Dancer LE
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft Works
Mozilla Firefox (3.0.6)
MSRedist
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MultiMon TaskBar 2.1
muvee autoProducer 4.0
muvee autoProducer unPlugged - HPD
Norton AntiSpam
Norton AntiVirus 2005
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security
Norton Internet Security 2005 (Symantec Corporation)
Norton Security Center
Norton WMI Update
Norton WMI Update
NVIDIA Drivers
Otto
Outlook on the Desktop 1.4.5
Overball from HP Media Center (remove only)
PC-Doctor for Windows
Photosmart 320,370,7400,8100,8400 Series
PS2
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3
QuickTime
RealPlayer
Remove Microsoft Money 2005 installer
Remove Quicken New User Edition installer
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB958439)
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB958437)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB951338)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Shooting Stars Pool from HP Media Center (remove only)
Slyder from HP Media Center (remove only)
Sonic Encoders
Sonic Express Labeler
Sonic MyDVD Plus
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
SPBBC
SymNet
Tradewinds from HP Media Center (remove only)
Update for Microsoft Office Outlook 2007 (KB952142)
Update for Office 2007 (KB946691)
Update for Outlook 2007 Junk Email Filter (kb959634)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369)
Updates from HP
VirtuaGirl HD
Windows Defender
Windows Internet Explorer 7
Windows Media Format Runtime
Windows Media Player 10 Hotfix [See KB889858 for more information]
Windows XP Media Center Edition 2005 KB888316
Windows XP Media Center Edition 2005 KB895678
Windows XP Service Pack 3
WinPoker 6 Shareware
Xvid 1.1.3 final uninstall

jlaing28
Novice
Novice

Posts Posts : 6
Joined Joined : 2009-03-06
OS OS : Windows XP
Points Points : 28350
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by Belahzur on 6th March 2009, 10:36 pm

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

    J2SE Runtime Environment 5.0
    Java(TM) 6 Update 4
    Java(TM) 6 Update 7
    LimeWire 5.0.11 <== see my note below on Limewire
    LiveReg (Symantec Corporation)
    LiveUpdate 3.0 (Symantec Corporation)
    Norton AntiSpam
    Norton AntiVirus 2005
    Norton Internet Security
    Norton Internet Security
    Norton Internet Security
    Norton Internet Security
    Norton Internet Security
    Norton Internet Security
    Norton Internet Security
    Norton Internet Security
    Norton Internet Security
    Norton Internet Security
    Norton Internet Security 2005 (Symantec Corporation)
    Norton Security Center
    Norton WMI Update
    Norton WMI Update


Note:
P2P(Peer to peer) applications are designed to help you easily share and distribute files between you and a group of people. But they can also be used to distribute malware, and thus are not considered safe.
The removal of these programs is optional, but highly recommended.

Then install Avira.

1) [You must be registered and logged in to see this link.]
-Free anti-virus software for Windows.
-Detects and removes more than 50,000 viruses. Free support.

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by jlaing28 on 6th March 2009, 10:55 pm

When I tried to uninstall LiveReg(Symantec Corporation) it said "Symantec LiveReg cannot be removed at this time because the following applications require this component: Norton Internet Security, Norton Antivirus

When I tried to uninstall Norton Internet Security 2005 (Symantec Corporation) a popup window titled "setup" says "Setup has encountered a problem and needs to close. We are sorry for the inconvenience"

Is there a way to still uninstall them? I did not install Avira because I couldnt get the above uninstalled. Should I install Avira anyway?

Thanks.

jlaing28
Novice
Novice

Posts Posts : 6
Joined Joined : 2009-03-06
OS OS : Windows XP
Points Points : 28350
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by Belahzur on 6th March 2009, 11:00 pm

Uninstall Norton software using:

Instructions

  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):

    • Norton AntiVirus
    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall



[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by jlaing28 on 7th March 2009, 12:41 am

I followed your instructions and good news, everything seems to be working perfectly now! All websites and updates are working. One more question. My windows security center says my firewall is off and it recommends I turn on windows firewall for all network connections. Should I do this, or does Avira take care of that? Thanks a lot for all the help!

jlaing28
Novice
Novice

Posts Posts : 6
Joined Joined : 2009-03-06
OS OS : Windows XP
Points Points : 28350
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Unknown virus/malware. Need help

Post by Belahzur on 7th March 2009, 12:42 am

Nope, switch it on manually.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
Administrator
Administrator

Posts Posts : 34918
Joined Joined : 2008-08-03
Gender Gender : Male
OS OS : 7 Home Premium x64
Points Points : 245101
# Likes # Likes : 1

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum