Error message on bootup

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Solved Error message on bootup

Post by CADMAN303 on 6th March 2009, 7:28 pm

I get the following message on bootup and then it locks up. Has anyone seen this and knows what to do about it?

"A problem has been detected and windows has been shut down to prevent damage to your computer.

DRIVER_IRQL_NOT_LESS_OR_EQUal

If this is the first time you've seen this stop error screen,
restart your computer, If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your conputer press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technicak Information:

*** STOP: 0x000000D1 (0x23CF000,0x00000002,0x00000000,0xAA389CF6)


Beginning dump of physical memory
physical memory dump complete.
Contact your system administrator or technical support group for further assistance."

Any assistance is appreciated
CADMAN303

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Solved Re: Error message on bootup

Post by Doctor Inferno on 7th March 2009, 2:47 pm

May I confirm that the operating system you are using is Windows XP?

Does this happen every time you boot up? Have you recently installed any drivers or security softwares?


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Solved Re: Error message on bootup

Post by CADMAN303 on 9th March 2009, 3:34 pm

I am running XP. I have not installed any new drivers or security software.

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Solved Re: Error message on bootup

Post by CADMAN303 on 9th March 2009, 6:50 pm

It happens every time.....

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Solved Re: Error message on bootup

Post by Doctor Inferno on 10th March 2009, 11:05 am

Boot into safe mode, and download this hotfix:

http://www.microsoft.com/downloads/details.aspx?FamilyId=39BF8D62-CA70-4E85-BD7B-5566599E1926&displaylang=en

Run it and see if the problem still occurs.

If it still occurs, Start >> run >> msconfig >> Startup tab >> Disable all >> apply. If this one works, we could slowly determine which startup itme is causing this error.


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Solved Re: Error message on bootup

Post by CADMAN303 on 12th March 2009, 2:38 pm

Hi Doctor Inferno,

I'm not able to goto the site in safe mode for some reason.
I guess we will have to determine which startup item it is by the other method.

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Solved Re: Error message on bootup

Post by Doctor Inferno on 12th March 2009, 2:48 pm

You could not go into Safe mode because of the blue screen or because of something else?

Boot into Safe mode by doing the following:

  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, keep tapping F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the option, to run Windows in Safe Mode with Networking.
  • When you are at the logon prompt, log in as the same user that you had performed the previous steps as.


If you really can't boot into safe mode, then you will have to perform a repair or format of Windows.


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Solved Re: Error message on bootup

Post by CADMAN303 on 12th March 2009, 2:56 pm

Yeah, I do start up that way and am able to get online. Certain sites don't operate the way they should. The Microsoft link is one of them. I am able to do it here at work but when I get home I can't with that computer. I wish I could download it here at work to my thumbdrive and take it home. It wants to do a Windows verification though.

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Solved Re: Error message on bootup

Post by Doctor Inferno on 12th March 2009, 3:09 pm

So, are you still able to boot into normal windows mode?


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Solved Re: Error message on bootup

Post by CADMAN303 on 12th March 2009, 3:30 pm

The mode that I use to boot up with is called:
Directory Services Restore Mode (Windows Domain Controllers Only)
This allows me to get online.

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Solved Re: Error message on bootup

Post by CADMAN303 on 12th March 2009, 6:46 pm

I guess I will have to do it the second way you said. Do I have to disable all and then restore each item 1 at a time and restart till I find the one that causes the problem?

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Solved Re: Error message on bootup

Post by Doctor Inferno on 13th March 2009, 3:33 am

Yes, you could start with the startup items first. Then the services.


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Solved Re: Error message on bootup

Post by CADMAN303 on 25th March 2009, 1:51 pm

Hi Dr. Inferno,
I need to let you know the problem is fixed. I was having a problem with a browser re-director (Windowsclick). I was working with Belahzur and he helped me clear it up. After I did the things he advised, the bootup problem was fixed.

Thank you and Belahzur.
Geekpolice.net is a great resource.

CADMAN303 Thank You!

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