things aren't right!

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Re: things aren't right!

Post by Belahzur on Mon Mar 09, 2009 9:10 pm

Nah, it's probably easier to uninstall Symantec and Norton and switch to a different AV than trying to find the right cause.

  • Open HijackThis
  • Click "Open the Misc Tools section"
  • Click "Open Uninstall Manager"
  • Click "Save List..." (generates uninstall_list.txt)
  • Click Save, copy and paste the results in your next post.


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Re: things aren't right!

Post by MERISMOS on Mon Mar 09, 2009 9:19 pm

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Re: things aren't right!

Post by Belahzur on Mon Mar 09, 2009 9:26 pm

Hello.
Please see here for the Norton 360 removal tool and follow the instructions.

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There is one old version of Java that isn't needed.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

  • Java(TM) 6 Update 7


Let me know once Norton is uninstalled.


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Re: things aren't right!

Post by Belahzur on Mon Mar 09, 2009 9:26 pm

Hello.
Please see here for the Norton 360 removal tool and follow the instructions.

[You must be registered and logged in to see this link.]

There is one old version of Java that isn't needed.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

  • Java(TM) 6 Update 7


Let me know once Norton is uninstalled.


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Re: things aren't right!

Post by MERISMOS on Mon Mar 09, 2009 10:06 pm

sorry, I'm waiting for the Dr. Web to finish it's scan about 2/3 there I think

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Re: things aren't right!

Post by MERISMOS on Mon Mar 09, 2009 10:17 pm

okay, so my two main concerns are the lack of a viable anti virus software and the fact that my printers have disappeared and I am unable to re-add them because of the spooler problem we discussed before...we get those two things fixed I think I can survive........thank you again for all your help! Thank You!

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Re: things aren't right!

Post by Belahzur on Mon Mar 09, 2009 10:21 pm

If you uninstall Norton, we'll need to install another AV first.


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Re: things aren't right!

Post by MERISMOS on Mon Mar 09, 2009 10:27 pm

k...got a good AV in mind? it is really hard for me to not use Norton because my company has paid $120 for that software, and they run it on all the networked computers, but if it isn't working I don't want it on here flashing red warning signs at me all day...if symantec was worth working with I might try getting them to fix the problem...

almost through with the complete scan with dr. web...man that takes forever...still nothing to 'cure'...

I think I found some good stuff on Microsoft help/support to fix the spooler problem...just gotta get this other out of the way first...one step at a time

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Re: things aren't right!

Post by Belahzur on Mon Mar 09, 2009 10:34 pm

Ah.
Stop the scan, I don't think it will find anything.

Whatever the problem is, it's not malware.
If it's a company computer, it would be better to ask them to fix it.


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Re: things aren't right!

Post by MERISMOS on Mon Mar 09, 2009 10:38 pm

that's the problem, we are a small company and have no IT personel...kinda on our own...just the secretary, and she just searches until she finds an answer....I'll just leave the Norton up to them to fix, and I'll try the Microsoft fix for the printer problems....

Thanks again for being so patient with me and trying to help solve my problems here.

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Re: things aren't right!

Post by MERISMOS on Tue Mar 10, 2009 8:11 pm

well, I got Norton working right, finally

now I just need to figure out the 'spooler subsystem application has encountered a problem and needs to close' error

any ideas? I tried the Microsoft steps, but it didn't fix anything.

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Re: things aren't right!

Post by Belahzur on Tue Mar 10, 2009 8:28 pm

Oh? What fixed the Norton problem?

I would open a thread in our software section, the other techs of this forum know more in that area than I do.
Lets try this.

Press Start > Run.
In the run box, type in: sfc /scannow
Note the space between the c and /
If it asks for your XP CD, put it in and let it do the scan.


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Re: things aren't right!

Post by MERISMOS on Tue Mar 10, 2009 8:31 pm

I used your removal tool to uninstall and then reinstalled it and it installed an updated version that seems to be working fine now.

I'll give the scan a shot..thanks.

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Re: things aren't right!

Post by MERISMOS on Tue Mar 10, 2009 9:19 pm

did the scan, did a restart, same thing happened:
DATA Execution Prevention message that spooler subsystem app had to close

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Re: things aren't right!

Post by Belahzur on Tue Mar 10, 2009 9:23 pm

Best advice I can give right now is to wait for Doc to get online, this is above my head.


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Re: things aren't right!

Post by MERISMOS on Tue Mar 10, 2009 9:43 pm

k, thanks

you've been a life saver!

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