Computer Freezes during Virus Scan

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Solved Computer Freezes during Virus Scan

Post by g.powers on 16th February 2009, 10:06 pm

Hi

Iím new to the forum and hope you can help me with this problem. Apologies, if I am posting in the wrong forum Ė please advise the correct forum to post in

I have AVG free Anti Virus installed on my PC and it runs as a scheduled task at 1.00 am every morning. I check the results when I get up in the morning. On the 7th Feb AVG froze overnight. I could not do anything except reboot the computer. The same happened on the 8th Feb.

I uninstalled AVG and installed Avira Anti Vir Personal. This ran 2 days running and found no detections. However, on the 3 day this froze as well. On the advice of a colleague I downloaded, and installed AVG Free Anti Rootkit. This completed a scan but found nothing. I then did the same with Malware bytes Anti-Malware and this scan completed with 2 items found that I removed. I then reinstalled AVG Free Anti Virus and this froze again.

Next, I tried Avast and this also froze my PC. Finally, I tried PC Tools Anti Virus 5 Free and this froze my PC as well.

All other software on my PC seems to be running OK but I have been unable to complete an Anti Virus scan on my PC for 9 days and havenít a clue what is causing the problem Ė any ideas.

Below, Iíve posted a HijackThis log from today

Thanks in anticipation of some guidance on this issue

Graham

Logfile of HijackThis v1.99.1
Scan saved at 18:24:22, on 16/02/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Kontiki\KHost.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\OpenOffice.org 2.4\program\soffice.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [kdx] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
O4 - Global Startup: ATI CATALYST System Tray.lnk = C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - [You must be registered and logged in to see this link.]
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

g.powers
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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 16th February 2009, 10:25 pm

I don't believe this is caused by malware.
Rather, there is a lot running at startup that doesn't need to be.

We can stop some of these from running if you'd like.
Let me know.


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 16th February 2009, 10:59 pm

Hi

I'm prepared to try anything at the moment to get my Anti Virus back working. One point though, I have been running AVG free successfully for a number of years with no problems until 10 days ago

g.powers
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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 16th February 2009, 11:03 pm

Meh. AVG is full of problems anyway, it randomly corrupted itself on me last week and wouldn't run at all.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
    O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
    O4 - HKLM\..\Run: [kdx] "C:\Program Files\Kontiki\KHost.exe" -all
    O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all
    O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe


  • Press "Fix Checked"
  • Close Hijack This.

Reboot normally.
Any faster now?


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 17th February 2009, 6:22 pm

I've done as you asked. The reboot was not any faster than usual. However a number of icons have disappeared from the notification area - which is no bad thing

I tried running Avira AntiVir Personal - Free Antivirus, which I currently have installed. This froze after 23 mins having got as far as 43.8%. When I rebooted my PC it froze again at Windows start up. However, it rebooted OK the 2nd time

Task Manager shows 37 processes running whereas there were 48 before. What next?

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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 17th February 2009, 6:29 pm

Well as I said, I don't think this is malware related, crashing could be just because this machine is old/low amount of RAM/full hardrive, etc.

But lets have a look around to be sure.


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run
  • When complete, DDS.txt will open.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 17th February 2009, 7:38 pm

DDS.txt as requested

DDS (Ver_09-02-01.01) - NTFSx86
Run by G Powers at 19:35:19.23 on 17/02/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1023.642 [GMT 0:00]

AV: Avira AntiVir PersonalEdition *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\G Powers\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: NoExplorer - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [SoundMAXPnP] c:\program files\analog devices\soundmax\SMax4PNP.exe
mRun: [SoundMAX] "c:\program files\analog devices\soundmax\Smax4.exe" /tray
mRun: [avgnt] "c:\program files\avira\antivir personaledition classic\avgnt.exe" /min
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\aticat~1.lnk - c:\program files\ati technologies\ati.ace\CLI.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} - [You must be registered and logged in to see this link.]
DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - [You must be registered and logged in to see this link.]
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir personaledition classic\avgio.sys [2009-2-17 11840]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-7-7 611664]
R2 AntiVirScheduler;Avira AntiVir Personal - Free Antivirus Scheduler;c:\program files\avira\antivir personaledition classic\sched.exe [2009-2-17 68865]
R2 AntiVirService;Avira AntiVir Personal - Free Antivirus Guard;c:\program files\avira\antivir personaledition classic\avguard.exe [2009-2-17 151297]
R3 avgntflt;avgntflt;c:\program files\avira\antivir personaledition classic\avgntflt.sys [2009-2-17 52032]
R3 Bonifay;Bonifay;c:\windows\system32\drivers\Bonifay.sys [2008-2-4 12160]
S3 Gonzales;Gonzales;c:\windows\system32\drivers\Gonzales.sys [2008-2-4 7040]
S3 jgameenp;jgameenp;c:\docume~1\gpower~1\locals~1\temp\jgameenp.sys [2004-6-9 15872]

============== File Associations ===============

regfile=*** no open command defined ***

=============== Created Last 30 ================

2009-02-17 17:29 --d----- c:\program files\Avira
2009-02-17 17:29 --d----- c:\docume~1\alluse~1\applic~1\Avira
2009-02-16 17:35 45 a------- c:\windows\system32\RPVersion.ini
2009-02-16 17:32 --d----- c:\program files\RegistryPatrol3.0
2009-02-16 17:23 --d----- C:\Medic
2009-02-14 10:40 --d----- c:\program files\common files\PC Tools
2009-02-12 22:24 --d----- c:\docume~1\gpower~1\applic~1\Malwarebytes
2009-02-12 22:24 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-02-12 22:24 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-02-12 22:24 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-02-12 22:24 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-02-08 10:03 --d----- c:\program files\common files\Scanner
2009-02-08 10:02 --d----- c:\program files\CA Yahoo! Anti-Spy
2009-02-07 22:27 --d----- c:\program files\Yahoo!
2009-02-07 22:27 --d----- c:\program files\CCleaner
2009-02-07 16:11 --d----- c:\windows\system32\CatRoot_bak
2009-02-07 13:50 10,520 a------- c:\windows\system32\avgrsstx(2).dll
2009-02-07 13:50 --d----- c:\windows\system32\drivers\Avg(2)
2009-02-07 13:50 --d----- c:\program files\AVG
2009-01-25 13:14 --d----- c:\windows\system32\scripting
2009-01-25 13:14 --d----- c:\windows\l2schemas
2009-01-25 13:14 --d----- c:\windows\system32\en
2009-01-25 13:14 --d----- c:\windows\system32\bits
2009-01-25 13:08 --d----- c:\windows\ServicePackFiles
2009-01-25 12:56 --d----- c:\windows\EHome
2009-01-21 22:24 --d----- c:\program files\Oxigen
2009-01-21 22:23 --d----- c:\program files\OxigenInstall

==================== Find3M ====================

2009-01-25 13:19 76,487 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-01-10 16:21 410,984 a------- c:\windows\system32\deploytk.dll

============= FINISH: 19:35:42.95 ===============

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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 17th February 2009, 7:53 pm

Hello.
There's something we can fix here, but I need to see something first.


  • Now open a new notepad file.
  • Input this into the notepad file:

    regedit /e peek1.txt "HKEY_CLASSES_ROOT\.reg"
    regedit /e peek2.txt "HKEY_CLASSES_ROOT\regfile"
    type peek1.txt >> look.txt
    type peek2.txt >> look.txt
    del peek*.txt
    start notepad look.txt

  • Save this as look.bat, save it to your desktop.
  • Double click look.bat to run it.
  • Copy and paste the report back here.


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 17th February 2009, 8:11 pm

Here's the report

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.reg]
@="regfile"

[HKEY_CLASSES_ROOT\.reg\PersistentHandler]
@="{5e941d80-bf96-11cd-b579-08002b30bfeb}"

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\regfile]
@="Registration Entries"
"EditFlags"=dword:00100000

[HKEY_CLASSES_ROOT\regfile\DefaultIcon]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,72,00,65,00,67,00,65,00,64,00,69,00,74,00,2e,00,65,00,78,00,65,00,\
2c,00,31,00,00,00

[HKEY_CLASSES_ROOT\regfile\shell]

[HKEY_CLASSES_ROOT\regfile\shell\edit]

[HKEY_CLASSES_ROOT\regfile\shell\edit\command]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,4e,00,4f,00,\
54,00,45,00,50,00,41,00,44,00,2e,00,45,00,58,00,45,00,20,00,25,00,31,00,00,\
00

[HKEY_CLASSES_ROOT\regfile\shell\open]
@="Mer&ge"

[HKEY_CLASSES_ROOT\regfile\shell\open\command]
@=""

[HKEY_CLASSES_ROOT\regfile\shell\print]

[HKEY_CLASSES_ROOT\regfile\shell\print\command]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,4e,00,4f,00,\
54,00,45,00,50,00,41,00,44,00,2e,00,45,00,58,00,45,00,20,00,2f,00,70,00,20,\
00,25,00,31,00,00,00

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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 17th February 2009, 8:16 pm

Hello.

Download this file [You must be registered and logged in to see this link.]
Download the file to your DESKTOP otherwise this next fix won't work.

  • Extract .reg file.
  • Then press Start > Run, type in cmd and press enter.
  • When the command prompt opens, type this in:

    reg import "C:\Documents and Settings\G Powers\Desktop\xp_regfile.reg"

  • The quote marks are needed, so type exactly as seen.
  • It should say "Operating successful"
  • Close the command prompt.


Please download the [You must be registered and logged in to see this link.].

  • Save it to your desktop.
  • Please double-click OTMoveIt3.exe to run it.
  • Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :services
    jgameenp

    :files
    C:\Documents and Settings\G Powers\Desktop\dds.com
    C:\Documents and Settings\G Powers\Desktop\xp_regfile.zip
    C:\Documents and Settings\G Powers\Desktop\xp_regfile.reg

    :commands
    [emptytemp]
    [reboot]


  • Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt3
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.


Last edited by Belahzur on 17th February 2009, 8:52 pm; edited 2 times in total


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 17th February 2009, 8:38 pm

At the end of the first part the command window appears for a split second and then disappears before I can read anything. Do I continue with the second part?

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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 17th February 2009, 8:45 pm

Hello.
Not yet.

Did it close after you typed in the commmand and hit enter?


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 17th February 2009, 8:47 pm

Yes it did

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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 17th February 2009, 8:53 pm

Okay, try the command again and see if it closes this time. The command should go through even though it closes.
If it does, go onto OTMoveIt script.


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 17th February 2009, 8:56 pm

It closed again before I could read anything but I will carry on as you suggest

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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 17th February 2009, 9:12 pm

I was asked to reboot before I could copy the Results window. However the log file appeared after the reboot. Here it is: -

========== SERVICES/DRIVERS ==========
Service jgameenp stopped successfully.
Service jgameenp deleted successfully.
========== FILES ==========
C:\Documents and Settings\G Powers\Desktop\dds.com moved successfully.
C:\Documents and Settings\G Powers\Desktop\xp_regfile.zip moved successfully.
C:\Documents and Settings\G Powers\Desktop\xp_regfile.reg moved successfully.
========== COMMANDS ==========
File delete failed. C:\DOCUME~1\GPOWER~1\LOCALS~1\Temp\Perflib_Perfdata_774.dat scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\GPOWER~1\LOCALS~1\Temp\Perflib_Perfdata_7ec.dat scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\GPOWER~1\LOCALS~1\Temp\Perflib_Perfdata_ea0.dat scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\GPOWER~1\LOCALS~1\Temp\~DFA109.tmp scheduled to be deleted on reboot.
File delete failed. C:\DOCUME~1\GPOWER~1\LOCALS~1\Temp\~DFB9B1.tmp scheduled to be deleted on reboot.
User's Temp folder emptied.
User's Temporary Internet Files folder emptied.
User's Internet Explorer cache folder emptied.
Local Service Temp folder emptied.
File delete failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be deleted on reboot.
Local Service Temporary Internet Files folder emptied.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_198.dat scheduled to be deleted on reboot.
File delete failed. C:\WINDOWS\temp\Perflib_Perfdata_254.dat scheduled to be deleted on reboot.
Windows Temp folder emptied.
Java cache emptied.
Temp folders emptied.

OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 02172009_205828

Files moved on Reboot...
File C:\DOCUME~1\GPOWER~1\LOCALS~1\Temp\Perflib_Perfdata_774.dat not found!
File C:\DOCUME~1\GPOWER~1\LOCALS~1\Temp\Perflib_Perfdata_7ec.dat not found!
File C:\DOCUME~1\GPOWER~1\LOCALS~1\Temp\Perflib_Perfdata_ea0.dat not found!
C:\DOCUME~1\GPOWER~1\LOCALS~1\Temp\~DFA109.tmp moved successfully.
C:\DOCUME~1\GPOWER~1\LOCALS~1\Temp\~DFB9B1.tmp moved successfully.
File move failed. C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat scheduled to be moved on reboot.
File C:\WINDOWS\temp\Perflib_Perfdata_198.dat not found!
File C:\WINDOWS\temp\Perflib_Perfdata_254.dat not found!

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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 17th February 2009, 9:14 pm

Okay, see if the machine still crashes during scans.


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 17th February 2009, 9:44 pm

hi

I am now posting from my girlfriend's laptop. After posting the OTMoveIt3 log my computer froze. I rebooted and it froze at Windows startup. I tried again and it froze again at Windows startup. The third attempt it got to the desktop and froze. It did the same at the 4th attempt. The 5th attempt froze at the blue Welcome screen. I've turned it off now. Any further advice would be really helpful

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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 17th February 2009, 9:50 pm

Hmmm.
This isn't a malware issue, but we haven't caused this neither.

How much RAM does this machine have?


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 17th February 2009, 9:57 pm

I understand that and appreciate your help. Hopefully you can get me back up and running. It has 1GB

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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 17th February 2009, 11:01 pm

I am now back on my PC. I think I was rebooting too quickly. I've left it for an hour and it has started 1st time Smile . I will try a scan overnight and let you know how it gets on.

Many thanks for your time, help and support

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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 17th February 2009, 11:02 pm

Ah, was just about to post. LMBO or ROFL
Okay, let it run and see what happens.


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 18th February 2009, 11:20 am

Hi

When I got up this morning my PC had frozen at 52.8% of the Avira Anti Vir scan. I switched off and left it for 20 mins Smile and when I rebooted it was fine. In fact it seems to be running a bit faster now.

I am at work now but any further advice on how to solve my problem would be greatly appreciated

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Solved Re: Computer Freezes during Virus Scan

Post by Belahzur on 18th February 2009, 2:29 pm

I think I've done all I can now.
Slowness isn't malware related and is probably more hardware related.

If you post in our hardware section and post your system specs, I'm sure one of our staff members will drop by. I specialize more in software than in hardware.


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Solved Re: Computer Freezes during Virus Scan

Post by g.powers on 18th February 2009, 4:11 pm

Ok. I'll try there. Thanks for all you help up to now.

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Solved Re: Computer Freezes during Virus Scan

Post by Doctor Inferno on 6th July 2009, 3:36 am

Since this issue has been addressed, a "solved" tag will be added and this topic will be closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a [You must be registered and logged in to see this link.] for your questions.


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