pc wont shutdown or reboot

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Solved pc wont shutdown or reboot

Post by sixo on 11th February 2009, 12:51 pm

hi i bought an E-system from pc world about a yr and a half ago but as i put agraphics card in myself the warranty was void and i have had several problems with it (most of which ive sored myself) however over the last week or two the pc refuses to shutdown or reboot it just gets stuck on the "saving settings" screen, i left it to shutdown and install updates last night around 2am got up at 12 today and the screen saying "Installing updates" was still on and the pc hadn't shut down.

I have had to shut the pc down manually each time to reboot or turn it off, ive tried virus scans, malware scans, anti spyware, adaware and registry cleaners all to no avail,i have even turned off system restore and gone into safe mode to scan and still nothing found so i don't know if this is a virus or a hardware problem please help.
the specifics of my pc are..

windows vista home premium 32 service pack 1

Intel (R) pentium (R) D CPU 2.00GHZ

memory 1 gig
below is the hijack this results

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:35:40, on 11/02/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Windows\amcap.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\explorer.exe
C:\Windows\system32\Taskmgr.exe
C:\Users\pip\Downloads\hijackgpthis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = socks=
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: Download all with Free Download Manager - [You must be registered and logged in to see this link.] Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager - [You must be registered and logged in to see this link.] Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download video with Free Download Manager - [You must be registered and logged in to see this link.] Files\Free Download Manager\dlfvideo.htm
O8 - Extra context menu item: Download with Free Download Manager - [You must be registered and logged in to see this link.] Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: Easy-WebPrint Add To Print List - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
O8 - Extra context menu item: Easy-WebPrint High Speed Print - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
O8 - Extra context menu item: Easy-WebPrint Preview - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
O8 - Extra context menu item: Easy-WebPrint Print - [You must be registered and logged in to see this link.] Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O13 - Gopher Prefix:
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Crypkey License - CrypKey (Canada) Ltd. - C:\Windows\SYSTEM32\crypserv.exe
O23 - Service: Google Update Service (gupdate1c98bd35d0571a9) (gupdate1c98bd35d0571a9) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: @%SystemRoot%\System32\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software - C:\Windows\System32\TuneUpDefragService.exe
O23 - Service: @%SystemRoot%\System32\TUProgSt.exe,-1 (TuneUp.ProgramStatisticsSvc) - TuneUp Software - C:\Windows\System32\TUProgSt.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

--
End of file - 6120 bytes


Last edited by sixo on 11th February 2009, 1:15 pm; edited 1 time in total (Reason for editing : the memory was 1 gig when bought i made a mistake)

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Solved Re: pc wont shutdown or reboot

Post by Belahzur on 11th February 2009, 2:51 pm

Hello.
I see you are running Zonealarm on Vista.

First - Zonealarm has been known to cause slow downs and more problems in the past. I suggest you remove it.
Second - The Vista firewall is stronger than XP as it blocks incoming/outgoing traffic and you don't really need Zonealarm since the Vista firewall is good enough.

Remove Zonealarm, let me know how things are after.


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Solved thankyou

Post by sixo on 11th February 2009, 5:03 pm

Looks like it was zone alarm after all just uninstalled it and rebooted it only took a minute to reboot lol i originally had avast but forsome reason it stopped working but ill try and reinstall it as it does seem to be one of the best anti virus softwares out there, one again thankyou so much for your help this has been P***ing me off for ages lol

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Solved Re: pc wont shutdown or reboot

Post by Belahzur on 11th February 2009, 5:27 pm

Another problem solved by getting rid of Zonealarm. LOL Banner


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Solved Re: pc wont shutdown or reboot

Post by Doctor Inferno on 6th July 2009, 3:22 am

Since this issue has been addressed, a "solved" tag will be added and this topic will be closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

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Solved Re: pc wont shutdown or reboot

Post by Doctor Inferno on 6th July 2009, 3:24 am

Since this issue has been addressed, a "solved" tag will be added and this topic will be closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

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