Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

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Solved Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by mike6097 on Sun Feb 08, 2009 3:28 am

Help me remove this please. I have Norton 360 and I cannot seem to remove this with 360. Tahnks in advance for your time and help.

Mike

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:22:47 PM, on 2/7/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\ehome\RMSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TVersity\Media Server\MediaServer.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Transcode360\Transcode360Tray.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\Hewlett-Packard\ToolBoxFX\bin\HPTLBXFX.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe
C:\Program Files\IRIS Desktop Search\IRISDesktopSearch.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\WINDOWS\sysguard.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\ehome\RMSysTry.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Michael Gregg\Desktop\hijackgpthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = [You must be registered and logged in to see this link.]
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: 195.245.119.131 browser-security.microsoft.com
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {C9C42510-9B21-41c1-9DCD-8382A2D07C61} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: I.R.I.S. Desktop Search - {577EBCA9-8ED3-45FC-A514-55B3817D4BCF} - C:\Program Files\IRIS Desktop Search\IRISDesktopSearchIntegration910.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Dell\Media Experience\DMXLauncher.exe"
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Transcode360] "C:\Program Files\Transcode360\Transcode360Tray.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] "C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [PWRISOVM.EXE] "C:\Program Files\PowerISO\PWRISOVM.EXE"
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [ToolBoxFX] "C:\Program Files\Hewlett-Packard\ToolBoxFX\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /fl:on /fr:on /appData:on
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [RIMDeviceManager] "C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe" -RunServer
O4 - HKCU\..\Run: [I.R.I.S. Desktop Search] "C:\Program Files\IRIS Desktop Search\IRISDesktopSearch.exe" /tray
O4 - HKCU\..\Run: [AnyDVD] "C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [sysguard] C:\WINDOWS\sysguard.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe
O4 - Global Startup: APC UPS Status.lnk = ?
O4 - Global Startup: Desktop Manager.lnk = C:\Program Files\Research In Motion\BlackBerry\DesktopMgr.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Extender Resource Monitor.lnk = C:\WINDOWS\ehome\RMSysTry.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - [You must be registered and logged in to see this link.]
O16 - DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} (Image Uploader Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - [You must be registered and logged in to see this link.]
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - [You must be registered and logged in to see this link.]
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} (CBSTIEPrint Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {CEDDF50D-9FA7-41A8-BCD0-6350D1ED2306} (SecurityManager Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {EDFCB7CB-942C-4822-AF14-F0B687409848} (Image Uploader Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {EFD3EA56-234D-4240-90EA-CC9FA3AF5A01} (ConnectivityTester Class) - [You must be registered and logged in to see this link.]
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: TVersityMediaServer - Unknown owner - C:\Program Files\TVersity\Media Server\MediaServer.exe

--
End of file - 15080 bytes

mike6097
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Solved Re: Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by Belahzur on Sun Feb 08, 2009 3:12 pm

Hello.
I notice that you have Spybot's TeaTimer running. While this is normally a wonderful tool to protect against hijackers, it can also interfere with HijackThis fixes. So please disable TeaTimer by doing the following:
1) Run Spybot-S&D
2) Go to the Mode menu, and make sure "Advanced Mode" is selected
3) On the left hand side, choose Tools -> Resident
4) Uncheck "Resident TeaTimer" and OK any prompts
You can reenable TeaTimer once your system is clean.

Please make sure Teatimer is disable before we do this, otherwise this fix will fail.

  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O1 - Hosts: 195.245.119.131 browser-security.microsoft.com
    O4 - HKCU\..\Run: [sysguard] C:\WINDOWS\sysguard.exe


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Solved Re: Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by mike6097 on Sun Feb 08, 2009 6:06 pm

Here is the log you requested. It seems to have worked. Thanks a million!

Malwarebytes' Anti-Malware 1.33
Database version: 1738
Windows 5.1.2600 Service Pack 3

2/8/2009 1:04:43 PM
mbam-log-2009-02-08 (13-04-43).txt

Scan type: Quick Scan
Objects scanned: 71546
Time elapsed: 9 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{c9c42510-9b21-41c1-9dcd-8382a2d07c61} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c9c42510-9b21-41c1-9dcd-8382a2d07c61} (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\OLE\DRam prosessor (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\sysguard.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

mike6097
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Solved Re: Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by Belahzur on Sun Feb 08, 2009 7:13 pm

Lets make sure it's gone.

  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run
  • When complete, DDS.txt will open.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Solved Re: Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by mike6097 on Sun Feb 08, 2009 11:58 pm

DDS (Ver_09-02-01.01) - NTFSx86
Run by M at 18:53:04.51 on Sun 02/08/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1197 [GMT -5:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\ehome\RMSvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\TVersity\Media Server\MediaServer.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\stsystra.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Transcode360\Transcode360Tray.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\Hewlett-Packard\ToolBoxFX\bin\HPTLBXFX.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Common Files\Research In Motion\RIMDeviceManager\RIMDeviceManager.exe
C:\Program Files\IRIS Desktop Search\IRISDesktopSearch.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\ehome\RMSysTry.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
C:\Documents and Settings\Michael Gregg\Application Data\U3\081165703041A939\LaunchPad.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\Michael Gregg\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uSearch Page = [You must be registered and logged in to see this link.]
uSearch Bar = [You must be registered and logged in to see this link.]
uDefault_Page_URL = [You must be registered and logged in to see this link.]
mDefault_Search_URL = [You must be registered and logged in to see this link.]
mSearch Page = [You must be registered and logged in to see this link.]
mStart Page = [You must be registered and logged in to see this link.]
uSearchAssistant = [You must be registered and logged in to see this link.]
mSearchAssistant = [You must be registered and logged in to see this link.]
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: NoExplorer - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {C9C42510-9B21-41c1-9DCD-8382A2D07C61} - No File
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: I.R.I.S. Desktop Search: {577ebca9-8ed3-45fc-a514-55b3817d4bcf} - c:\program files\iris desktop search\IRISDesktopSearchIntegration910.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: {5BED3930-2E9E-76D8-BACC-80DF2188D455} - No File
EB: I.R.I.S. Desktop Search: {577ebca9-8ed3-45fc-a514-55b3817d4bcf} - c:\program files\iris desktop search\IRISDesktopSearchIntegration910.dll
EB: I.R.I.S. Desktop Search: {d5045198-55c2-46ed-87f4-17e31be72a33} - c:\program files\iris desktop search\IRISDesktopSearchIntegration910.dll
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "c:\program files\common files\ahead\lib\NMBgMonitor.exe"
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [RIMDeviceManager] "c:\program files\common files\research in motion\rimdevicemanager\RIMDeviceManager.exe" -RunServer
uRun: [I.R.I.S. Desktop Search] "c:\program files\iris desktop search\IRISDesktopSearch.exe" /tray
uRun: [AnyDVD] "c:\program files\slysoft\anydvd\AnyDVD.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [sysguard] c:\windows\sysguard.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [DMXLauncher] "c:\program files\dell\media experience\DMXLauncher.exe"
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
mRun: [ISUSPM Startup] "c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [Transcode360] "c:\program files\transcode360\Transcode360Tray.exe"
mRun: [NeroFilterCheck] "c:\program files\common files\ahead\lib\NeroCheck.exe"
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe"
mRun: [PWRISOVM.EXE] "c:\program files\poweriso\PWRISOVM.EXE"
mRun: []
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\9.0\sharedcom\RoxWatchTray9.exe"
mRun: [ToolBoxFX] "c:\program files\hewlett-packard\toolboxfx\bin\HPTLBXFX.exe" /enum:on /alerts:on /notifications:on /fl:on /fr:on /appData:on
mRun: [HP Software Update] "c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
StartupFolder: c:\docume~1\michae~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\michae~1\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 2.4\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\apcups~1.lnk - c:\program files\apc\apc powerchute personal edition\Display.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\deskto~1.lnk - c:\program files\research in motion\blackberry\DesktopMgr.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\extend~1.lnk - c:\windows\ehome\RMSysTry.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
Trusted Zone: turbotax.com
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - [You must be registered and logged in to see this link.]
DPF: {5D637FAD-E202-48D1-8F18-5B9C459BD1E3} - [You must be registered and logged in to see this link.]
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - [You must be registered and logged in to see this link.]
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - [You must be registered and logged in to see this link.]
DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C}
DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CEDDF50D-9FA7-41A8-BCD0-6350D1ED2306} - [You must be registered and logged in to see this link.]
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - [You must be registered and logged in to see this link.]
DPF: {EDFCB7CB-942C-4822-AF14-F0B687409848} - [You must be registered and logged in to see this link.]
DPF: {EFD3EA56-234D-4240-90EA-CC9FA3AF5A01} - [You must be registered and logged in to see this link.]
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

mike6097
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Solved Re: Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by mike6097 on Sun Feb 08, 2009 11:59 pm

It took two posts. Thanks again for your help. I am crossing my fingers that I am done with this bug.


================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\michae~1\applic~1\mozilla\firefox\profiles\2l9ydpf6.default\
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll

============= SERVICES / DRIVERS ===============

R2 {95808DC4-FA4A-4c74-92FE-5B863F82066B};{95808DC4-FA4A-4c74-92FE-5B863F82066B};c:\program files\cyberlink\powerdvd\000.fcl [2006-11-2 13560]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 ccProxy;Symantec Network Proxy;c:\program files\common files\symantec shared\ccProxy.exe [2008-2-18 214888]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\McrdSvc.exe [2005-10-20 96256]
R3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-1-29 99376]
R3 HPFXFAX;HPFXFAX;c:\windows\system32\drivers\hpfxfax.sys [2008-7-8 20504]
R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090208.016\NAVENG.SYS [2009-2-8 89104]
R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090208.016\NAVEX15.SYS [2009-2-8 876112]
R3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2009-1-29 1245064]

=============== Created Last 30 ================

2009-02-08 14:13 --d----- c:\program files\mkv2vob
2009-02-08 14:13 --d----- c:\program files\common files\Wise Installation Wizard
2009-02-08 10:40 --d----- c:\docume~1\michae~1\applic~1\Malwarebytes
2009-02-08 10:40 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-02-08 10:40 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-02-08 10:40 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-02-08 10:40 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-02-07 20:04 --d----- c:\windows\system32\XPSViewer
2009-02-07 20:03 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-02-07 20:03 1,676,288 -------- c:\windows\system32\dllcache\xpssvcs.dll
2009-02-07 20:03 597,504 -------- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-02-07 20:03 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-02-07 20:03 575,488 -------- c:\windows\system32\dllcache\xpsshhdr.dll
2009-02-07 20:03 117,760 -------- c:\windows\system32\prntvpt.dll
2009-02-07 20:03 89,088 -------- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-02-07 19:24 --d----- c:\program files\CCleaner
2009-02-07 12:29 --d----- c:\docume~1\michae~1\applic~1\Windows Search
2009-01-30 00:08 --d----- c:\windows\system32\N360_BACKUP
2009-01-29 23:13 --d----- c:\program files\Norton 360
2009-01-29 23:11 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-01-29 23:11 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-01-29 23:11 --d----- c:\program files\Symantec
2009-01-28 21:31 --d----- c:\program files\VideoLAN
2009-01-25 17:37 410,984 a------- c:\windows\system32\deploytk.dll
2009-01-17 11:50 153,600 -------- c:\windows\hppins08.dat.temp
2009-01-17 11:50 1,116 -------- c:\windows\hppmdl08.dat.temp
2009-01-17 11:49 657 a------- c:\windows\hpbvspst.his
2009-01-17 11:49 316 a------- c:\windows\hpbvspst.ini

==================== Find3M ====================

2009-02-08 13:49 256 a------- c:\documents and settings\michael gregg\pool.bin
2009-01-29 23:31 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-01-29 23:31 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-01-17 11:54 153,125 a------- c:\windows\hppins08.dat
2008-12-28 14:48 3,532 a------- C:\drmHeader.bin
2008-12-13 01:40 3,593,216 a------- c:\windows\system32\dllcache\mshtml.dll
2008-12-11 05:57 333,952 a------- c:\windows\system32\drivers\srv.sys
2008-12-11 05:57 333,952 -------- c:\windows\system32\dllcache\srv.sys
2007-08-29 18:43 174 a------- c:\docume~1\michae~1\applic~1\wklnhst.dat
2007-01-09 21:59 81,920 a------- c:\docume~1\michae~1\applic~1\ezpinst.exe
2007-01-09 21:59 47,360 a------- c:\docume~1\michae~1\applic~1\pcouffin.sys
2008-06-23 13:59 88 ---shr-- c:\windows\system32\4663DCFAD5.sys
2008-06-23 14:05 2,672 a--sh--- c:\windows\system32\KGyGaAvL.sys
2008-07-08 21:08 608 a--sh--- c:\windows\system32\winzvprt5.sys
2008-08-19 05:48 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008081920080820\index.dat

============= FINISH: 18:53:57.68 ===============

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Solved Re: Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by Belahzur on Mon Feb 09, 2009 12:07 am

Looks good to me, how are things for you?


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Solved Re: Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by mike6097 on Mon Feb 09, 2009 12:37 am

I am good thanks to your help. I am so appreciative of your efforts. You are definetely one of the good guys!

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Solved Re: Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by Belahzur on Mon Feb 09, 2009 12:41 am

Please download ResetTeaTimer.bat
[You must be registered and logged in to see this link.]
to your desktop. (In case you use Firefox, rightclick the link and choose "save as").
Doubleclick ResetTeaTimer.bat and let it run.
This will only take a few seconds.
(Do this after the fix has been completed)

Turn Spybots TeaTimer back on now.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
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4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
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A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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Solved Re: Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by Doctor Inferno on Mon Jul 06, 2009 3:16 am

Since this issue has been addressed, a "solved" tag will be added and this topic will be closed.

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Solved Re: Help me remove Spyware Protect 2009 alert, Win32/Nuqel.E, Bankerfox.A

Post by Doctor Inferno on Mon Jul 06, 2009 3:16 am

Since this issue has been addressed, a "solved" tag will be added and this topic will be closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a [You must be registered and logged in to see this link.] for your questions.


Please be a GeekPolice fan on [You must be registered and logged in to see this link.]



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