virus/spyware/trojan or malware

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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Tue Feb 10, 2009 8:11 pm

Have downloaded new version.
Do you need to see a log created from the new version or not?

If not, just to let you know I will endeavour to save all family photos and vids from other pc to an external hard drive. Once I've done this I will come back to you if thats okay on this post to see what we can do with re-format of the laptop. Hopefully that'll be okay. This maybe a couple of days.
PS. you mentioned that .exe and .scr are the ones not to back up.Are these easy to spot. I believe i know what an .exe looks like as it has the extension as that, and they are files that load up programs, but I cannot recall ever seeing a .scr file. Can I save powerpoint presentations?

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Solved Re: virus/spyware/trojan or malware

Post by Belahzur on Tue Feb 10, 2009 8:14 pm

scr means screensaver, but it's also an executable file.
Powerpoints are .ppt, so they are safe.

Don't need a new log.


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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Tue Feb 10, 2009 8:17 pm

Thanks for all your help.
I'll certainly mention you to friends.
I'll be back in a couple of days or so,
thanks
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Thu Feb 12, 2009 5:01 pm

Hi,
Before I back up my files, are all .exe files bad, or can I back up ones that run software that I have been using as long as I know what it is. The reason I ask is I have downloaded a garmin .exe file I bought for my gps. Will this now be safe to copy onto external hard drive and use again once laptop has been re-formatted,
thanks
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Belahzur on Thu Feb 12, 2009 5:28 pm

Nope, it's infected.


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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Fri Feb 13, 2009 1:13 pm

Hi,
more questions.
I have purchased an external hard drive (Western digital USB type).
I have an issue before I back up my photos and vids. When the hardrive is plugged into laptop it launches software enabling me to sync my files from laptop to the drive.
This is launched by a .exe file.
If i can't run this external harddrive, by launching the program how can i copy my folders to it?
Or is the harddrive safe to run on the laptop?
your thoughts,
thanks
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Belahzur on Fri Feb 13, 2009 5:13 pm

Hello.
The external drive should be okay, there drives indexing or autoplay isn't run an exe, it's run by an autorun.inf file that launches it for your machine.

Please download Flash_Disinfector from [You must be registered and logged in to see this link.]

  • First, download it to your desktop.
  • Now double click it to run it and will tell it you what to do when you open it.
  • It will temporarily kill explorer.exe and your desktop will go blank.
  • Let Flash_Disinfector do it's job and it will restart explorer.exe for you.
  • It will make a dummy autorun.inf in the root of every drive.
  • You can now delete Flash_Disinfector.exe.


The drive should be okay now.


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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Sat Feb 14, 2009 1:05 pm

hi,

the above does not work. "The webpage cannot be found".
Was I to download it to my sons pc?, whilst the external drive is plugged into his usb port?
Or download via sons pc, copy it to card reader then upload to laptop onto desk top with external hard drive plugged into the laptop usb?
thanks
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Belahzur on Sat Feb 14, 2009 2:56 pm

Hello.
Thank you for letting me know.
F_D has moved, new link here:
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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Sat Feb 14, 2009 3:50 pm

hi,
got it.
Saved the .exe file to sons pc, put it on card reader to my laptop.
I haven't run it yet, cos I don't know if I should save/back up all the photos now to hard drive or after running it.
Can you advise?
thanks
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Belahzur on Sat Feb 14, 2009 3:56 pm

Run it first, then back up.
F_D will provide protection while you do this.


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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Sat Feb 14, 2009 4:17 pm

I have run it.
Connected external hard drive and card reader.
Got a box that said,"done".
Now copying photos to hard drive, this could take a while by the looks of things.
As soon as it's done, I'll get back to you,
thanks again,
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Sun Feb 15, 2009 12:28 pm

Hi,
All photos and vids backed up to external hard drive Hooray!
What can I do now with the nightmare of a laptop?
Thanks
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Belahzur on Sun Feb 15, 2009 2:58 pm

Format it.
Put in your XP setup disc.
Reboot your machine and boot from the disc.

Then format.
Some links with info how to and other stuff here:

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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Sun Feb 15, 2009 5:21 pm

Hi,
Formatting done.
thanks everso for your help,
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Sun Feb 15, 2009 6:14 pm

Hi again,
Well I thought things were fine.
I put the recovery disc in the PC, I re-started the laptop, I then got the message to boot from disc and press enter.
I did all this it took about an hour.
When I start the pc now, I get a black screen with the following.

Microsoft Windows XP Home Edition
Microsoft Recovery Console
Microsoft Windows XP Home Edition

I have to tab up or down and choose one.
If I choose the top one, things appear to run ok( basic software at factory install), however when I go into my computer, c drive, then ades folder, i get message access is denied.

If I choose the second "Microsoft Windows XP Home Edition", I get all the stuff, software, folders, everything as it was but it takes about a minute and then it crashes and goes to a blue screen.
When I restart it the next time, it says the pc has recovered from a serious error.
The laptop used to start on it's own and I didn't have to choose anything.
Any ideas?
thanks
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Belahzur on Sun Feb 15, 2009 7:12 pm

I think you got the wrong disc.
Recovery disc is the basic recovery console, it has to be a setup disc, or has the setup files on that disc you have now.


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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Sun Feb 15, 2009 7:24 pm

I'm sure it's the right disc.
You get all the warning signs that all data will be lost if you go ahead.

Just so as I have this right.
Your previous post says format it, then put in the disc then reboot from disc.

Do i just put the disc in the drive restart the computer then when it says " to boot from disc press any key", I press any key.
There is nothing else to do before this or after.
Format means put the disc in- Correct?
thanks
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Belahzur on Sun Feb 15, 2009 7:30 pm

My bad.
Yes, it's probably the right disc then.

The account that this logs onto, is it the admin account?


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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Sun Feb 15, 2009 7:33 pm

Ahh,
I think I'm getting there.
I could be at this for years to come.

First,
I backed up photos.
How do I back up microsoft outlook names address, e-mails?
It's all blank in safe mode and the pc crashes in normal startup.
thanks
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Belahzur on Sun Feb 15, 2009 7:38 pm

Hmm.
To restore backups you mean?

I assume you can just drag/drop files onto the C (or D) drive, but email backups may not appear in outlook, but if you can still read the messages, just keep them on your hardrive (C drive) along with whatever else you have put back.


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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Tue Feb 17, 2009 1:05 pm

Hi,
I'm an idiot.
I have now re-installed XP.
What i did first time was install a second copy of XP and had a partition.
All gone now, back to factory state.
Anything i should install, tweak or do now?
thanks
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Belahzur on Tue Feb 17, 2009 2:29 pm

Yep.
Turn autoplay off again. You don't need the stick plugged in this time.

Please download Flash_Disinfector from [You must be registered and logged in to see this link.]

  • First, download it to your desktop.
  • Now double click it to run it and will tell it you what to do when you open it.
  • It will temporarily kill explorer.exe and your desktop will go blank.
  • Let Flash_Disinfector do it's job and it will restart explorer.exe for you.
  • It will make a dummy autorun.inf in the root of every drive.
  • You can now delete Flash_Disinfector.exe.


Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
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4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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Solved Re: virus/spyware/trojan or malware

Post by Ade3277 on Fri Feb 20, 2009 3:03 pm

I have taken all the advice. I am so pleased with the result. Feedback form has been completed, thanks so much,
Ade

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Solved Re: virus/spyware/trojan or malware

Post by Doctor Inferno on Mon Jul 06, 2009 3:40 am

Since this issue has been addressed, a "solved" tag will be added and this topic will be closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

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