how do I remove win32/heur virus?

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Solved how do I remove win32/heur virus?

Post by sfarah1 on 2nd February 2009, 4:51 pm

I ran a scan with and am enclsoing the results. I do not know how to apply it to remove the problem.

Thank You!
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:15:23 AM, on 2/2/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\SPAMfighter\sfus.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\Logi_MwX.Exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Google\Quick Search Box\qsb.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\SPAMfighter\SFAgent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Adobe\Photoshop CS\Photoshop.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\wuauclt.exe
D:\Sam\DOWNLOAD EXE FILES\hijackgpthis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.509.5470\swg.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) - {F3FAF2F7-D2C0-4EA4-8DAD-B4B974371C1E} - C:\WINDOWS\system32\ieuihandler.dll (file missing)
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [Google Quick Search Box] "C:\Program Files\Google\Quick Search Box\qsb.exe" --autorun
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SPAMfighter Agent] "C:\Program Files\SPAMfighter\SFAgent.exe" update delay 60
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-21-343818398-1958367476-839522115-1004\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Barb')
O4 - HKUS\S-1-5-21-343818398-1958367476-839522115-1004\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe (User 'Barb')
O4 - HKUS\S-1-5-21-343818398-1958367476-839522115-1004\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Barb')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O8 - Extra context menu item: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aim toolbar 5.0\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - [You must be registered and logged in to see this link.]
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: AIM Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - [You must be registered and logged in to see this link.]
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - [You must be registered and logged in to see this link.]
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} -
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - [You must be registered and logged in to see this link.]
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: SPAMfighter Update Service - SPAMfighter ApS - C:\Program Files\SPAMfighter\sfus.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 11852 bytes

sfarah1
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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 2nd February 2009, 4:58 pm

Hello.

I see you have Viewpoint Manager, this is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". Read this article: [You must be registered and logged in to see this link.]

Additional info: [You must be registered and logged in to see this link.]

I suggest you remove the program now.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player
  • Viewpoint Toolbar


  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O2 - BHO: (no name) - {F3FAF2F7-D2C0-4EA4-8DAD-B4B974371C1E} - C:\WINDOWS\system32\ieuihandler.dll (file missing)
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 4th February 2009, 8:57 pm

I did as instructed and all seemed well and clean until I ran my AVG program. There were the same infections. They are in a File in my "C" directory called "Recyclers". This file shows up when I browse and scan with my AVG. If I go to "My computer" and then to "C" drive there is no "Recyclers" file to be seen. I am really confused.

sfarah1
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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 4th February 2009, 9:02 pm

Hello.
The folder 'resycled' is an infection, but the folder 'recycler' is the recycle bin.


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run
  • When complete, DDS.txt will open.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 4th February 2009, 9:19 pm

DDS (Ver_09-02-01.01) - NTFSx86
Run by Sam at 16:16:58.87 on Wed 02/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2036.1298 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\SPAMfighter\sfus.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\Logi_MwX.Exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Google\Quick Search Box\qsb.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\SPAMfighter\SFAgent.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\AVG\AVG8\avgui.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Sam\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
mURLSearchHooks: AOLTBSearch Class: {ea756889-2338-43db-8f07-d1ca6fb9c90d} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AOL Toolbar Launcher: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\4.1.509.5470\swg.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0983.0\msneshellx.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: AIM Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0983.0\msneshellx.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb04.exe
mRun: [HP Software Update] "c:\program files\hp\hp software update\HPWuSchd2.exe"
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [Logitech Utility] Logi_MwX.Exe
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [Google Quick Search Box] "c:\program files\google\quick search box\qsb.exe" --autorun
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [SPAMfighter Agent] "c:\program files\spamfighter\SFAgent.exe" update delay 60
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
IE: &AIM Search - c:\program files\aol\aim toolbar 5.0\resources\en-us\local\search.html
IE: &AOL Toolbar Search - c:\program files\aol\aim toolbar 5.0\resources\en-us\local\search.html
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {3369AF0D-62E9-4bda-8103-B4C75499B578} - {DE9C389F-3316-41A7-809B-AA305ED9D922} - c:\program files\aol\aim toolbar 5.0\aoltb.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {01113300-3E00-11D2-8470-0060089874ED} - [You must be registered and logged in to see this link.]
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - [You must be registered and logged in to see this link.]
DPF: {0335A685-ED24-4F7B-A08E-3BD15D84E668} - [You must be registered and logged in to see this link.]
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - [You must be registered and logged in to see this link.]
DPF: {32505657-9980-0010-8000-00AA00389B71} - [You must be registered and logged in to see this link.]
DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - [You must be registered and logged in to see this link.]
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - [You must be registered and logged in to see this link.]
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - [You must be registered and logged in to see this link.]
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - [You must be registered and logged in to see this link.]
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - [You must be registered and logged in to see this link.]
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7}
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - [You must be registered and logged in to see this link.]
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll
Notify: LBTWlgn - c:\program files\common files\logitech\bluetooth\LBTWlgn.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-5-12 325128]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-1-9 27656]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-5-12 107272]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-7-7 611664]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-7-5 903960]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-7-5 298264]
R2 SPAMfighter Update Service;SPAMfighter Update Service;c:\program files\spamfighter\sfus.exe [2009-1-28 184968]

=============== Created Last 30 ================

2009-02-04 11:30 --d----- c:\docume~1\sam\applic~1\Malwarebytes
2009-02-04 11:30 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-02-04 11:30 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-02-04 11:30 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-02-04 11:30 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-02-04 11:25 --d----- c:\program files\Trend Micro
2009-02-02 11:00 --d----- c:\windows\system32\XPSViewer
2009-02-02 10:59 597,504 -c------ c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-02-02 10:59 575,488 -c------ c:\windows\system32\dllcache\xpsshhdr.dll
2009-02-02 10:59 89,088 -c------ c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-02-02 10:59 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-02-02 10:59 117,760 -------- c:\windows\system32\prntvpt.dll
2009-02-02 10:59 1,676,288 -c------ c:\windows\system32\dllcache\xpssvcs.dll
2009-02-02 10:59 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-02-02 10:49 73,728 a------- c:\windows\system32\javacpl.cpl
2009-01-31 14:39 --d----- c:\program files\Enigma Software Group
2009-01-30 11:51 --d----- c:\program files\common files\Application
2009-01-30 11:51 --d----- c:\program files\SPAMfighter
2009-01-30 11:44 --d----- c:\program files\common files\Wise Installation Wizard
2009-01-28 15:54 --d----- c:\program files\SPAMfighter(2)
2009-01-27 12:12 12,632 a------- c:\windows\system32\lsdelete.exe
2009-01-26 13:04 -cd----- c:\docume~1\alluse~1\applic~1\{83C91755-2546-441D-AC40-9A6B4B860800}(2)
2009-01-22 11:24 268,648 a------- c:\windows\system32\mucltui.dll
2009-01-22 11:24 27,496 a------- c:\windows\system32\mucltui.dll.mui
2009-01-22 10:13 --d----- c:\program files\Microsoft CAPICOM 2.1.0.2
2009-01-10 14:31 --d----- c:\documents and settings\sam\System
2009-01-10 14:31 --d----- c:\docume~1\sam\applic~1\SmartDraw
2009-01-10 14:26 --d----- c:\program files\SmartDraw 2009

==================== Find3M ====================

2009-02-02 10:48 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-01 09:26 325,128 a------- c:\windows\system32\drivers\avgldx86.sys
2009-02-01 09:26 107,272 a------- c:\windows\system32\drivers\avgtdix.sys
2009-02-01 09:26 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-01-21 15:11 195,024 a------- c:\windows\pchealth\helpctr\config\cache\Professional_32_1033.dat
2008-12-19 17:00 87,608 a------- c:\docume~1\sam\applic~1\inst.exe
2008-12-19 17:00 47,360 a------- c:\windows\system32\drivers\pcouffin.sys
2008-12-19 17:00 47,360 a------- c:\docume~1\sam\applic~1\pcouffin.sys
2008-12-11 05:57 333,952 a------- c:\windows\system32\drivers\srv.sys
2008-12-09 12:59 123,337 a------- c:\windows\File Renamer - Basic Uninstaller.exe
2008-11-17 15:04 2,306,113 a------- c:\windows\system32\GPhotos.scr
2008-09-12 22:28 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008091220080913\index.dat

============= FINISH: 16:17:19.35 ===============

sfarah1
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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 4th February 2009, 9:22 pm

Log looks okay, how are things for you?


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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 4th February 2009, 9:26 pm

I just ran AVG and the infection is still there at C:"Recyclers. If I tell it to remove it I get the following message. "Moved object is bigger than the archive size limit."

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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 4th February 2009, 10:18 pm

Okay, lets see what this finds. You say it's spelt recyclers? Does it have an s on the end?

Please download DirLook by jpshortstuff from one of the following mirrors:
[You must be registered and logged in to see this link.]
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[You must be registered and logged in to see this link.]
  • Double-click DirLook.exe to run it (Vista Users should right-click and select Run As Administrator...).
  • Ensure that Show Hidden Files/Folders and BBCode Ouput are both checked.
  • Copy the content of the following codebox into the main textfield:

    Code:
    C:\RECYCLER /s

  • Click the DirLook button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply. (Note: The log can also be found at C:\DirLook.txt)
Note: Scanning may take longer for large folders.


Last edited by Belahzur on 5th February 2009, 3:59 pm; edited 2 times in total


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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 5th February 2009, 3:37 pm

there is no "S" at the end. It is Recycler. "C:\RECYCLER\S-1-5-21-343818398-1958367476-839522115-1003\Dc1389.exe:\ns_00024";"Virus found Win32/Heur";"Infected" (Complete from AVG log.)

"DIR Look txt. DirLook.exe v2.0 by jpshortstuff
Log created at 10:33 on 05/02/2009
==================================
Contents of "[codeX]C:\"

Unable to find directory.

==================================
=EOF=

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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 5th February 2009, 3:59 pm

Ah.
Thank you.

I have edited my post above with a new code to search for.


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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 5th February 2009, 7:24 pm

DirLook.exe v2.0 by jpshortstuff
Log created at 14:24 on 05/02/2009
==================================
Contents of "C:\RECYCLER"

---FOLDERS---

S-1-5-21-343818398-1958367476-839522115-1003 (Created on 07/01/2008 at 21:47) d--hs-
S-1-5-21-343818398-1958367476-839522115-1004 (Created on 08/01/2008 at 04:25) d--hs-
S-1-5-21-343818398-1958367476-839522115-1005 (Created on 08/02/2008 at 21:35) d--hs-
S-1-5-21-343818398-1958367476-839522115-500 (Created on 07/01/2008 at 21:12) d--hs-
S-1-5-21-343818398-1958367476-839522115-501 (Created on 22/02/2008 at 21:23) d--hs-

---FILES---

(none found)

---Sub-Directories---

C:\RECYCLER\S-1-5-21-343818398-1958367476-839522115-1003

Dc1.url (5308 bytes - created on 28/10/2008 at 20:42, modified on 29/01/2009 at 22:18) --a---
Dc12.url (511 bytes - created on 07/01/2008 at 23:15, modified on 29/01/2009 at 22:28) --a---
Dc13.opt (17 bytes - created on 28/01/2009 at 15:40, modified on 28/01/2009 at 15:40) --a---
Dc1366.lnk (1748 bytes - created on 22/01/2009 at 15:05, modified on 22/01/2009 at 15:05) --a---
Dc1367.exe (1945608 bytes - created on 22/01/2009 at 15:05, modified on 22/01/2009 at 15:05) --a---
Dc1368.url (342 bytes - created on 31/01/2009 at 16:04, modified on 31/01/2009 at 16:04) --a---
Dc1369.lnk (899 bytes - created on 31/01/2009 at 19:39, modified on 31/01/2009 at 19:39) --a---
Dc1370.jpg (218208 bytes - created on 31/01/2009 at 20:05, modified on 31/01/2009 at 20:05) --a---
Dc1371.jpg (3722447 bytes - created on 03/02/2009 at 14:59, modified on 09/05/2007 at 20:21) --a---
Dc1372.jpg (6062867 bytes - created on 03/02/2009 at 15:02, modified on 21/07/2007 at 19:49) --a---
Dc1373.jpg (5538636 bytes - created on 03/02/2009 at 15:00, modified on 21/07/2007 at 19:43) --a---
Dc1374.jpg (1725862 bytes - created on 03/02/2009 at 15:12, modified on 03/02/2009 at 15:12) --a---
Dc1375.jpg (355948 bytes - created on 03/02/2009 at 15:08, modified on 09/05/2007 at 20:21) --a---
Dc1376.jpg (2438672 bytes - created on 03/02/2009 at 15:13, modified on 03/02/2009 at 15:13) --a---
Dc1377.jpg (2930221 bytes - created on 03/02/2009 at 15:14, modified on 03/02/2009 at 15:14) --a---
Dc1378.jpg (583082 bytes - created on 03/02/2009 at 15:08, modified on 21/07/2007 at 19:49) --a---
Dc1379.jpg (691371 bytes - created on 03/02/2009 at 15:08, modified on 21/07/2007 at 19:43) --a---
Dc1380.jpg (483207 bytes - created on 03/02/2009 at 15:20, modified on 03/02/2009 at 15:39) --a---
Dc1381.jpg (355948 bytes - created on 03/02/2009 at 15:03, modified on 09/05/2007 at 20:21) --a---
Dc1382.jpg (471358 bytes - created on 03/02/2009 at 15:18, modified on 21/07/2007 at 19:42) --a---
Dc1383.jpg (583034 bytes - created on 03/02/2009 at 15:03, modified on 21/07/2007 at 19:49) --a---
Dc1384.jpg (691283 bytes - created on 03/02/2009 at 15:03, modified on 21/07/2007 at 19:43) --a---
Dc1385.jpg (691371 bytes - created on 03/02/2009 at 15:48, modified on 21/07/2007 at 19:43) --a---
Dc1386.jpg (543374 bytes - created on 03/02/2009 at 15:47, modified on 21/07/2007 at 19:42) --a---
Dc1387.jpg (514839 bytes - created on 03/02/2009 at 15:47, modified on 03/02/2009 at 15:52) --a---
Dc1388.jpg (570642 bytes - created on 03/02/2009 at 15:48, modified on 21/07/2007 at 19:42) --a---
Dc1389.exe (10177392 bytes - created on 12/01/2009 at 19:36, modified on 09/11/2003 at 03:14) --a--c
Dc1390.lnk (899 bytes - created on 04/02/2009 at 16:10, modified on 04/02/2009 at 16:10) --a---
Dc14.WK4 (24128 bytes - created on 15/09/2008 at 16:59, modified on 30/01/2009 at 16:13) --a---
Dc2.url (271 bytes - created on 27/10/2008 at 23:39, modified on 29/01/2009 at 22:17) --a---
Dc3.url (226 bytes - created on 27/10/2008 at 23:35, modified on 29/01/2009 at 22:17) --a---
Dc4.url (471 bytes - created on 27/10/2008 at 23:38, modified on 29/01/2009 at 22:17) --a---
Dc5.url (245 bytes - created on 27/10/2008 at 23:37, modified on 29/01/2009 at 22:17) --a---
Dc6.url (122 bytes - created on 29/01/2009 at 22:20, modified on 29/01/2009 at 22:20) --a---
Dc8.url (438 bytes - created on 27/10/2008 at 23:34, modified on 29/01/2009 at 22:22) --a---
Dc9.url (438 bytes - created on 27/10/2008 at 23:34, modified on 29/01/2009 at 22:22) --a---
desktop.ini (65 bytes - created on 22/12/2008 at 18:10, modified on 18/01/2009 at 15:53) ---hs-
INFO2 (31220 bytes - created on 07/01/2008 at 21:47, modified on 04/02/2009 at 16:43) --ah--

C:\RECYCLER\S-1-5-21-343818398-1958367476-839522115-1003\Dc1365 (Created on 30/01/2009 at 16:45) d--h--

Picasa.ini (102 bytes - created on 18/01/2009 at 16:38, modified on 18/01/2009 at 16:38) --ah--

C:\RECYCLER\S-1-5-21-343818398-1958367476-839522115-1004

desktop.ini (65 bytes - created on 08/01/2008 at 04:25, modified on 30/01/2009 at 19:18) ---hs-
INFO2 (20 bytes - created on 08/01/2008 at 04:25, modified on 31/01/2009 at 19:29) --ah--

C:\RECYCLER\S-1-5-21-343818398-1958367476-839522115-1005

Dc1.lnk (1729 bytes - created on 07/02/2008 at 17:03, modified on 07/02/2008 at 17:03) --a---
Dc2.jpg (761287 bytes - created on 28/06/2008 at 21:26, modified on 28/06/2008 at 21:26) --a---
Dc4.exe (326880 bytes - created on 29/11/2008 at 20:32, modified on 29/11/2008 at 20:32) --a---
Dc5.exe (2245562 bytes - created on 29/11/2008 at 20:53, modified on 29/11/2008 at 20:53) --a---
Dc6.lnk (462 bytes - created on 20/12/2008 at 20:25, modified on 20/12/2008 at 20:25) --a---
Dc7.exe (2245562 bytes - created on 29/11/2008 at 20:55, modified on 29/11/2008 at 20:55) --a---
desktop.ini (65 bytes - created on 08/02/2008 at 21:35, modified on 08/02/2008 at 21:35) ---hs-
INFO2 (5620 bytes - created on 08/02/2008 at 21:35, modified on 22/12/2008 at 23:05) --ah--

C:\RECYCLER\S-1-5-21-343818398-1958367476-839522115-1005\Dc3 (Created on 27/09/2008 at 20:34) d-----

Thumbs.db (4096 bytes - created on 27/09/2008 at 20:34, modified on 27/09/2008 at 20:00) --ahsc

C:\RECYCLER\S-1-5-21-343818398-1958367476-839522115-500

Dc1.lnk (804 bytes - created on 07/01/2008 at 20:53, modified on 07/01/2008 at 20:53) --a---
desktop.ini (65 bytes - created on 07/01/2008 at 21:12, modified on 07/01/2008 at 21:12) ---hs-
INFO2 (820 bytes - created on 07/01/2008 at 21:12, modified on 07/01/2008 at 21:15) --ah--

C:\RECYCLER\S-1-5-21-343818398-1958367476-839522115-501

desktop.ini (65 bytes - created on 22/02/2008 at 21:23, modified on 22/02/2008 at 21:23) ---hs-
INFO2 (20 bytes - created on 22/02/2008 at 21:23, modified on 31/01/2009 at 19:29) --ah--

==================================
=EOF=

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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 5th February 2009, 7:32 pm

Please download the [You must be registered and logged in to see this link.].

  • Save it to your desktop.
  • Please double-click OTMoveIt3.exe to run it.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :files
    C:\RECYCLER\S-1-5-21-343818398-1958367476-839522115-1003


  • Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt3
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

Download [You must be registered and logged in to see this link.]

  • Double-click ATF-Cleaner.exe to run the program.
  • Click Select All found at the bottom of the list.
  • Click the Empty Selected button.
If you use Firefox browser, do this also:

  • Click Firefox at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser, do this also:

  • Click Opera at the top and choose Select All from the list.
  • Click the Empty Selected button.
  • NOTE : If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.


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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 5th February 2009, 8:08 pm

I was not able to communicate as before with the choice to post a reply so started a new page. I hope this works.



Error: Unable to interpret in the current context!

OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 02052009_150414

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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 5th February 2009, 9:07 pm

That didn't go right, but ATF Cleaner might have done the work for us.
Is AVG still finding this?


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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 5th February 2009, 11:15 pm

I ran AVG and ran the specific file and it didn't show. I am ecstatic. Thank you, thank you, and thank you. My computer will fun a full scan at 1 AM. I will report back.

Thanx again.

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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 5th February 2009, 11:21 pm

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers. Goofy

1) Please navigate to [You must be registered and logged in to see this link.] and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

[You must be registered and logged in to see this link.]
A tutorial on using Ad-Aware to remove spyware from your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using Spybot to remove spyware from your computer may be found [You must be registered and logged in to see this link.]. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

[You must be registered and logged in to see this link.]
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found [You must be registered and logged in to see this link.].

[You must be registered and logged in to see this link.]
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found [You must be registered and logged in to see this link.].

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
[You must be registered and logged in to see this link.]
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
[You must be registered and logged in to see this link.]

5) Finally, consider maintaining a firewall. Some good free firewalls are [You must be registered and logged in to see this link.], or
[You must be registered and logged in to see this link.]
A tutorial on understanding and using firewalls may be found [You must be registered and logged in to see this link.].

Please also read Tony Klein's excellent article: [You must be registered and logged in to see this link.]

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found [You must be registered and logged in to see this link.].

Hopefully this should take care of your problems! Good luck. Big Grin


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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 7th February 2009, 3:17 pm

I am back. The last two mornings the virus appeared on my scheduled 1AM scan. I ran a complete scan at 12 noon yesterday and everythong was clean. Like I said, this morning it was back but changed locations. It was in a file called "Recycler" and now is:
"C:\System Volume Information\_restore{506B292A-7182-455E-BEE1-208461245681}\RP501\A0079791.exe:\ns_00024";"Virus found Win32/Heur";"Infected".

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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 7th February 2009, 4:00 pm

That's just a restore point, reset your restore points by following my instructions in the above post.


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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 7th February 2009, 7:10 pm

I did what you instructed, removing and restoring the "restore point.

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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 7th February 2009, 7:25 pm

All should be well now.


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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 7th February 2009, 8:09 pm

that simple??? I'll wait till I do my auto 1 AM scan. wish me well.

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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 8th February 2009, 7:57 pm

my 1 AM scan was clean. I will wait till one more scan runs (tomorrow morming again at 1 AM.) wish me well.

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Solved Re: how do I remove win32/heur virus?

Post by Belahzur on 8th February 2009, 7:58 pm

Glad all is well. Wink


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Solved Re: how do I remove win32/heur virus?

Post by sfarah1 on 9th February 2009, 3:07 pm

Scan for Monday at 1 AM was clean. I guess I am "clean." thanx for your help.

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Solved Re: how do I remove win32/heur virus?

Post by Doctor Inferno on 6th July 2009, 3:18 am

Since this issue has been addressed, a "solved" tag will be added and this topic will be closed.

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