Help please

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Help please

Post by explicit_rk on Mon Jan 12, 2009 12:09 pm

I can't get antivirus to work so I'm not sure what is wrong. Please help me out.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:52:48 AM, on 1/12/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\srvany.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\pvsw\bin\w3dbsmgr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Linksys\WUSB300N\WLService.exe
C:\Program Files\Linksys\WUSB300N\WUSB300N.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SpywareBlaster\spywareblaster.exe
C:\Program Files\SpywareBlaster\spywareblaster.exe
C:\Documents and Settings\entice\Desktop\hijackgpthis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: &Research - {037C7B8A-151A-49E6-BAED-CC05FCB50328} - C:\WINDOWS\system32\winsrc.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: XML module - {500BCA15-57A7-4eaf-8143-8C619470B13D} - C:\WINDOWS\system32\msxml71.dll
O2 - BHO: (no name) - {6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C} - C:\WINDOWS\system32\urqNGWPi.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: (no name) - {7C08FE2B-0E1C-4AF2-AD67-CBA012F6C163} - C:\WINDOWS\system32\pmnkKcaB.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: mxlivemedia browser enhancer - {BECAB849-13A9-4CE1-0E9A-767F140DC9E1} - C:\WINDOWS\system32\qwcxsanvdfpwlia.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [C:\WINDOWS\system32\kdckh.exe] C:\WINDOWS\system32\kdckh.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [U] copy /Y "C:\WINDOWS\system32\msxml71.dll.upd" "C:\WINDOWS\system32\msxml71.dll" (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Pro Antispyware 2009] "C:\Documents and Settings\All Users\Application Data\Solt Lake Software\Pro Antispyware 2009\proas2009.exe" /autorun (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [Cognac] C:\WINDOWS\TEMP\11.tmp.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [U] copy /Y "C:\WINDOWS\system32\msxml71.dll.upd" "C:\WINDOWS\system32\msxml71.dll" (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - [You must be registered and logged in to see this link.]
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.stumbleupon.com
O16 - DPF: {038E2507-7A48-41E2-94AD-7F23D199AF4E} (ZenGems Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {1A1F56AA-3401-46F9-B277-D57F3421F821} (FunGamesLoader Object) - [You must be registered and logged in to see this link.]
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - [You must be registered and logged in to see this link.]
O16 - DPF: {6C6FE41A-0DA6-42A1-9AD8-792026B2B2A7} (FreeCell Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - [You must be registered and logged in to see this link.]
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - [You must be registered and logged in to see this link.]
O17 - HKLM\System\CCS\Services\Tcpip\..\{8E9F06B8-F2AF-4ED9-9B32-2841C116C85F}: NameServer = 85.255.112.189;85.255.112.113
O20 - Winlogon Notify: urqNGWPi - C:\WINDOWS\SYSTEM32\urqNGWPi.dll
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Pervasive.SQL Workgroup Engine - Unknown owner - C:\WINDOWS\system32\srvany.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: WUSB300NSvc - Unknown owner - C:\Program Files\Linksys\WUSB300N\WLService.exe
O23 - Service: Zune Network Sharing Service (ZuneNetworkSvc) - Unknown owner - C:\Program Files\Zune\ZuneNss.exe (file missing)

--
End of file - 6989 bytes













UNINSTALL LOG


Adobe Reader 7.1.0
Disk Cleaner (remove only)
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows XP (KB952287)
HP Document Viewer 5.3
HP Image Zone 5.3
HP Imaging Device Functions 5.3
HP Officejet 5600 series
HP PSC & OfficeJet 5.3.B
Internet Speed Monitor
LimeWire 4.18.6
Linksys Wireless-N USB Network Adapter WUSB300N
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
MSXML 4.0 SP2 (KB954430)
MSXML 6 Service Pack 2 (KB954459)
OpenMG Limited Patch 4.1-05-13-31-01
OpenMG Secure Module 4.1.00
PerfectDisk
RON Tool Mxlivemedia
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
SpywareBlaster 4.1
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Windows XP Service Pack 3

explicit_rk
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Re: Help please

Post by Belahzur on Mon Jan 12, 2009 2:29 pm


  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: &Research - {037C7B8A-151A-49E6-BAED-CC05FCB50328} - C:\WINDOWS\system32\winsrc.dll
    O2 - BHO: XML module - {500BCA15-57A7-4eaf-8143-8C619470B13D} - C:\WINDOWS\system32\msxml71.dll
    O2 - BHO: (no name) - {6D794CB4-C7CD-4c6f-BFDC-9B77AFBDC02C} - C:\WINDOWS\system32\urqNGWPi.dll
    O2 - BHO: (no name) - {7C08FE2B-0E1C-4AF2-AD67-CBA012F6C163} - C:\WINDOWS\system32\pmnkKcaB.dll
    O2 - BHO: mxlivemedia browser enhancer - {BECAB849-13A9-4CE1-0E9A-767F140DC9E1} - C:\WINDOWS\system32\qwcxsanvdfpwlia.dll
    O4 - HKLM\..\Run: [C:\WINDOWS\system32\kdckh.exe] C:\WINDOWS\system32\kdckh.exe
    O4 - HKUS\S-1-5-18\..\Run: copy /Y "C:\WINDOWS\system32\msxml71.dll.upd" "C:\WINDOWS\system32\msxml71.dll" (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [Pro Antispyware 2009] "C:\Documents and Settings\All Users\Application Data\Solt Lake Software\Pro Antispyware 2009\proas2009.exe" /autorun (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\Run: [Cognac] C:\WINDOWS\TEMP\11.tmp.exe (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [U] copy /Y "C:\WINDOWS\system32\msxml71.dll.upd" "C:\WINDOWS\system32\msxml71.dll" (User 'Default user')
    O17 - HKLM\System\CCS\Services\Tcpip\..\{8E9F06B8-F2AF-4ED9-9B32-2841C116C85F}: NameServer = 85.255.112.189;85.255.112.113
    O20 - Winlogon Notify: urqNGWPi - C:\WINDOWS\SYSTEM32\urqNGWPi.dll
    O23 - Service: Zune Network Sharing Service (ZuneNetworkSvc) - Unknown owner - C:\Program Files\Zune\ZuneNss.exe (file missing)


  • Press "Fix Checked"
  • Close Hijack This.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.

  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Double click DDS.scr to run
  • When complete, DDS.txt will open.
  • Click No for Optional Scan.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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Re: Help please

Post by Doctor Inferno on Sat Mar 28, 2009 8:12 am

Due to lack of feedback, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.


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