help, laptop keeps crashing!

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Solved help, laptop keeps crashing!

Post by Fuhrerbelial on Fri Jan 09, 2009 3:29 am

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:23:13 PM, on 1/8/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\System32\notepad.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\tony\Desktop\hijackgpthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [You must be registered and logged in to see this link.]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [You must be registered and logged in to see this link.]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe" /mode2
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{386F58DB-E7A2-4E53-B23B-49CFB92CA0F1}: NameServer = 85.255.113.139,85.255.112.125
O17 - HKLM\System\CCS\Services\Tcpip\..\{748ABEA7-1ECF-4FE7-B9B5-3D6DF40B9DDC}: NameServer = 85.255.113.139,85.255.112.125
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.113.139,85.255.112.125
O17 - HKLM\System\CS1\Services\Tcpip\..\{386F58DB-E7A2-4E53-B23B-49CFB92CA0F1}: NameServer = 85.255.113.139,85.255.112.125
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.139,85.255.112.125
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_238116a1\aestsrv.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_238116a1\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 7941 bytes

Fuhrerbelial
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Solved Re: help, laptop keeps crashing!

Post by Fuhrerbelial on Fri Jan 09, 2009 3:31 am

Adobe Flash Player ActiveX
Adobe Reader 8.1.0
Advanced Audio FX Engine
AIM 6
AOL Install
ATI Catalyst Control Center
Banctec Service Agreement
Browser Address Error Redirector
Catalyst Control Center - Branding
Compatibility Pack for the 2007 Office system
Dell Best of Web
Dell DataSafe Online
Dell Dock
Dell Getting Started Guide
Dell Support Center
Dell Touchpad
Dell Video Chat (remove only)
Dell Webcam Central
Dell-eBay
EarthLink Setup Files
EDocs
Google Desktop
Google SketchUp 7
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
GoToAssist 8.0.0.514
HijackThis 2.0.2
Integrated Webcam Driver (1.02.02.0603)
Intel(R) Matrix Storage Manager
ITECIR Driver
Java(TM) 6 Update 5
K-Lite Mega Codec Pack 4.2.5
Live! Cam Avatar Creator
McAfee SecurityCenter
MediaDirect
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Works
NetZeroInstallers
QuickSet
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Ventrilo Client
Viewpoint Media Player
WinRAR archiver
World of Warcraft

__________________________________________________________________________________________


my computer keeps crashing, a blue screen pops up but it goes away too far for me to read anything on it, just started doing it today. I have no idea whats causing it, please help!

Fuhrerbelial
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Solved Re: help, laptop keeps crashing!

Post by Belahzur on Fri Jan 09, 2009 4:57 pm

Hello.

I see you have Viewpoint Manager, this is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". Read this article: [You must be registered and logged in to see this link.]

Additional info: [You must be registered and logged in to see this link.]

I suggest you remove the program now.


  • Click Start >> Control Panel.
  • Under the Programs click Uninstall a Program
  • Highlight the following if present:
  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player
  • Viewpoint Toolbar
  • Click on the Uninstall/Change button at the top.



  • Open HijackThis
  • Choose "Do a system scan only"
  • Check the boxes in front of these lines:


    O17 - HKLM\System\CCS\Services\Tcpip\..\{386F58DB-E7A2-4E53-B23B-49CFB92CA0F1}: NameServer = 85.255.113.139,85.255.112.125
    O17 - HKLM\System\CCS\Services\Tcpip\..\{748ABEA7-1ECF-4FE7-B9B5-3D6DF40B9DDC}: NameServer = 85.255.113.139,85.255.112.125
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.113.139,85.255.112.125
    O17 - HKLM\System\CS1\Services\Tcpip\..\{386F58DB-E7A2-4E53-B23B-49CFB92CA0F1}: NameServer = 85.255.113.139,85.255.112.125
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.139,85.255.112.125


  • Press "Fix Checked"
  • Close Hijack This.


Please download and run this tool.

Download Malwarebytes' Anti-Malware from [You must be registered and logged in to see this link.]

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


Belahzur
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Solved Re: help, laptop keeps crashing!

Post by Fuhrerbelial on Fri Jan 09, 2009 7:50 pm

Malwarebytes' Anti-Malware 1.32
Database version: 1635
Windows 6.0.6001 Service Pack 1

1/9/2009 11:46:05 AM
mbam-log-2009-01-09 (11-46-05).txt

Scan type: Quick Scan
Objects scanned: 46427
Time elapsed: 7 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 3
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{386f58db-e7a2-4e53-b23b-49cfb92ca0f1}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.139,85.255.112.125 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\Interfaces\{386f58db-e7a2-4e53-b23b-49cfb92ca0f1}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.139,85.255.112.125 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.113.139,85.255.112.125 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{386f58db-e7a2-4e53-b23b-49cfb92ca0f1}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.113.139,85.255.112.125 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{386f58db-e7a2-4e53-b23b-49cfb92ca0f1}\NameServer (Trojan.DNSChanger) -> Data: 85.255.113.139,85.255.112.125 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{748abea7-1ecf-4fe7-b9b5-3d6df40b9ddc}\NameServer (Trojan.DNSChanger) -> Data: 85.255.113.139,85.255.112.125 -> Quarantined and deleted successfully.

Folders Infected:
C:\resycled (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\totalvid (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\Users\tony\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\totalvid (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Files Infected:
C:\resycled\boot.com (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\totalvid\Uninstall.lnk (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\Windows\System32\msqpdxwyedpncx.dll (Trojan.Agent) -> Delete on reboot.
C:\Windows\System32\drivers\msqpdxaxdgmiss.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Fuhrerbelial
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Solved Re: help, laptop keeps crashing!

Post by Belahzur on Fri Jan 09, 2009 7:52 pm

Okay, looking better.
Lets take a look around.


  • Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
    [You must be registered and logged in to see this link.]
  • Right click DDS.scr > Select "Run as administrator" to run DDS.
  • When complete, DDS.txt will open.
  • Click No for Optional Scan.
  • Save the report to your Desktop.
  • Copy and paste DDS.txt back here, I don't need to see attach.txt.


[You must be registered and logged in to see this link.] - [You must be registered and logged in to see this link.] - Please PM me if I fail to respond within 24hrs.


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Solved Re: help, laptop keeps crashing!

Post by Fuhrerbelial on Sat Jan 10, 2009 5:17 am

DDS (Ver_09-01-07.01) - NTFSx86
Run by tony at 21:09:05.97 on Fri 01/09/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3069.2301 [GMT -8:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_238116a1\STacSV.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_238116a1\aestsrv.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\mcafee\msc\mcuimgr.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\tony\Desktop\dds.com

============== Pseudo HJT Report ===============

uStart Page = [You must be registered and logged in to see this link.]
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = [You must be registered and logged in to see this link.]
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\2.0.301.7164\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
uRun: [Aim6]
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe"
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [mcagent_exe] c:\program files\mcafee.com\agent\mcagent.exe /runkey
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Dell Webcam Central] "c:\program files\dell webcam\dell webcam central\WebcamDell.exe" /mode2
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Dell DataSafe Online] "c:\program files\dell datasafe online\DataSafeOnline.exe" /m
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

============= SERVICES / DRIVERS ===============

R3 itecir;ITECIR Infrared Receiver;c:\windows\system32\drivers\itecir.sys [2008-9-23 54784]
R3 k57nd60x;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2008-9-23 203264]
R3 OA001Ufd;Creative Camera OA001 Upper Filter Driver;c:\windows\system32\drivers\OA001Ufd.sys [2008-9-23 144672]
R3 OA001Vid;Creative Camera OA001 Function Driver;c:\windows\system32\drivers\OA001Vid.sys [2008-9-23 277504]
R4 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_238116a1\AEstSrv.exe [2008-9-23 73728]
R4 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-5-2 161048]

=============== Created Last 30 ================

2009-01-09 11:37 --d----- c:\users\tony\appdata\roaming\Malwarebytes
2009-01-09 11:37 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-01-09 11:37 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-09 11:37 --d----- c:\programdata\Malwarebytes
2009-01-09 11:37 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-01-09 11:37 --d----- c:\progra~2\Malwarebytes
2009-01-08 15:47 255 ---shr-- C:\autorun.inf
2009-01-02 02:36 --d----- C:\Downloads
2009-01-02 02:35 --d----- c:\program files\BitComet
2008-12-28 11:39 --d----- c:\programdata\Creative

==================== Find3M ====================

2008-11-30 13:17 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdFs_01_00_00.Wdf
2008-10-31 19:44 52,736 a------- c:\windows\apppatch\iebrshim.dll
2008-10-31 19:44 2,154,496 a------- c:\windows\apppatch\AcGenral.dll
2008-10-31 19:44 541,696 a------- c:\windows\apppatch\AcLayers.dll
2008-10-31 19:44 460,288 a------- c:\windows\apppatch\AcSpecfc.dll
2008-10-31 19:44 173,056 a------- c:\windows\apppatch\AcXtrnal.dll
2008-10-31 19:44 28,672 a------- c:\windows\system32\Apphlpdm.dll
2008-10-31 17:21 4,240,384 a------- c:\windows\system32\GameUXLegacyGDFs.dll
2008-10-28 22:29 2,927,104 a------- c:\windows\explorer.exe
2008-10-21 19:57 241,152 a------- c:\windows\system32\PortableDeviceApi.dll
2008-10-21 17:22 2,048 a------- c:\windows\system32\tzres.dll
2008-10-20 21:25 296,960 a------- c:\windows\system32\gdi32.dll
2008-10-20 21:25 1,645,568 a------- c:\windows\system32\connect.dll
2008-10-16 14:08 162,064 a------- c:\windows\system32\wuwebv.dll
2008-10-16 13:56 31,232 a------- c:\windows\system32\wuapp.exe
2008-10-16 12:56 1,524,736 a------- c:\windows\system32\wucltux.dll
2008-10-16 12:55 83,456 a------- c:\windows\system32\wudriver.dll
2008-10-15 20:47 827,392 a------- c:\windows\system32\wininet.dll
2008-09-23 23:35 86,016 a------- c:\windows\inf\infstor.dat
2008-09-23 23:35 665,600 a------- c:\windows\inf\drvindex.dat
2008-09-23 20:45 143,360 a------- c:\windows\inf\infstrng.dat
2008-09-23 20:45 51,200 a------- c:\windows\inf\infpub.dat
2008-01-20 18:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 04:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 04:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 04:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 04:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 01:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 01:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 01:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 01:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-09-23 21:07 76 a--shr-- c:\windows\CT4CET.bin

============= FINISH: 21:09:31.91 ===============

Fuhrerbelial
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Solved Re: help, laptop keeps crashing!

Post by Belahzur on Sat Jan 10, 2009 2:05 pm

Please download the [You must be registered and logged in to see this link.].

  • Save it to your desktop.
  • Please double-click OTMoveIt3.exe to run it.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose CopyCrying


    :processes
    explorer.exe

    :files
    C:\autorun.inf

    :commands
    [purity]
    [emptytemp]
    [start explorer]
    [reboot]



  • Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt3
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.


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Solved Re: help, laptop keeps crashing!

Post by Fuhrerbelial on Sun Jan 11, 2009 12:26 am

========== PROCESSES ==========
Process explorer.exe killed successfully.
========== FILES ==========
C:\autorun.inf moved successfully.
========== COMMANDS ==========
File delete failed. C:\Users\tony\AppData\Local\Temp\~DF1031.tmp scheduled to be deleted on reboot.
File delete failed. C:\Users\tony\AppData\Local\Temp\~DF505B.tmp scheduled to be deleted on reboot.
User's Temp folder emptied.
User's Temporary Internet Files folder emptied.
User's Internet Explorer cache folder emptied.
Local Service Temp folder emptied.
Local Service Temporary Internet Files folder emptied.
File delete failed. C:\Windows\temp\mcmsc_3U8yPDNiIl0Zj8g scheduled to be deleted on reboot.
File delete failed. C:\Windows\temp\mcmsc_u1OVgPYhlWEFGJK scheduled to be deleted on reboot.
File delete failed. C:\Windows\temp\mcmsc_ZBpp4rwg2QDm6Qj scheduled to be deleted on reboot.
File delete failed. C:\Windows\temp\WFV7695.tmp scheduled to be deleted on reboot.
Windows Temp folder emptied.
Temp folders emptied.
Explorer started successfully

OTMoveIt3 by OldTimer - Version 1.0.8.0 log created on 01102009_162200

Files moved on Reboot...
C:\Users\tony\AppData\Local\Temp\~DF1031.tmp moved successfully.
File C:\Users\tony\AppData\Local\Temp\~DF505B.tmp not found!
File C:\Windows\temp\mcmsc_3U8yPDNiIl0Zj8g not found!
File C:\Windows\temp\mcmsc_u1OVgPYhlWEFGJK not found!
File C:\Windows\temp\mcmsc_ZBpp4rwg2QDm6Qj not found!
File C:\Windows\temp\WFV7695.tmp not found!

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Solved Re: help, laptop keeps crashing!

Post by Belahzur on Sun Jan 11, 2009 12:27 am

Hello.
Looks good, we just need to run this to protect you from this infection in the future.

Please download Flash_Disinfector from [You must be registered and logged in to see this link.]

  • First, download it to your desktop.
  • Now double click it to run it and will tell it you what to do when you open it.
  • It will temporarily kill explorer.exe and your desktop will go blank.
  • Let Flash_Disinfector do it's job and it will restart explorer.exe for you.
  • It will make a dummy autorun.inf in the root of every drive.
  • You can now delete Flash_Disinfector.exe.


What problems remain?


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Solved Re: help, laptop keeps crashing!

Post by Fuhrerbelial on Sun Jan 11, 2009 5:41 am

thank you so much. everything's great.

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Solved Re: help, laptop keeps crashing!

Post by Belahzur on Sun Jan 11, 2009 1:17 pm

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Updating Java:

  • Download the latest version of [You must be registered and logged in to see this link.].
  • Select the first option where it says "Java SE Runtime Environment (JRE) 6 Update 11".
  • Click the "Download" button to the right.
  • In the Window that opens, select your platform and language, check the "agree" box, and click Continue.
  • Click on the link to download Windows Offline Installation and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add or Remove Programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    - Examples of older versions in Add or Remove Programs:
    - Java 2 Runtime Environment, SE v1.4.2
    - J2SE Runtime Environment 5.0
    - J2SE Runtime Environment 5.0 Update 2
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u11-windows-i586-p.exe that you downloaded to install the newest version.
Please make sure the new version of Java is installed before you run JavaRa.

Please download JavaRa from [You must be registered and logged in to see this link.]

  • First, unzip it.
  • Then run JavaRa.
  • Select English from the drop down menu and press Select.
  • This will open JavaRa.
  • Press Remove older versions
  • Press yes to the prompt.
  • It will make a log file of what it's removed.
  • Copy and paste the log back here.


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Solved Re: help, laptop keeps crashing!

Post by Doctor Inferno on Mon Mar 02, 2009 10:06 am

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.


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