READ THIS BEFORE POSTING

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Important READ THIS BEFORE POSTING

Post by Doctor Inferno on 25th October 2008, 3:24 pm

Hello and welcome to GeekPolice.net!

If it's your first time here, welcome to GeekPolice.net, you may want to read our [You must be registered and logged in to see this link.] before we get started. You must Register for FREE and be logged in to view links, post an OTL Log and get Professional help for free. The registration link can be found at the top of this page.

Also, make sure to read this entire topic (all posts).

We're here to help you for free. The people who help you are passion-driven volunteers who earn nothing by helping, so please be patient.

We offer the quickest forum-based virus, spyware and malware removal services on the Internet, and we'd like to be able to help you faster, so to do that, we need you to follow these steps first. This may seem long, but we have the shortest and fastest preparation guide for malware removal.

NOTICE: The following instructions are for PC users. If you are a user of MAC, iOS devices (iPhone, iPad, etc.), or Android devices, please post a new topic, and tell us about your problem, what device you are on, and what operating system/version it is.




Scan with Farbar Recovery Scan Tool

Please download [You must be registered and logged in to see this link.] and save it to your Desktop.

  • Right-click on FRST icon and select Run as Administrator to start the tool.
  • When the tool opens click Yes to disclaimer.
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please copy and paste their content into your topic. To create a New Topic, hit the New Topic at the top or bottom of this post, or go back to [You must be registered and logged in to see this link.] and hit the New Topic button. Explain your issues, post the logs, and wait for an expert.




Please be patient while waiting for help. We try to respond to your posts within 24 hours.

Note:

  • Some log files may be long and require over 2 posts to be completely posted, please make sure you do not miss out any part of the logs.
  • You will receive an email when you a reply has been made to your post. If you have lost track of your post, click the View My Posts link on the GeekPolice main page. or click [You must be registered and logged in to see this link.].
  • All instructions provided in this forum are specially written for a specific computer, and you should never follow them unless otherwise stated.
  • Those qualified to help you are Administrators, Captains, and Tech Officers. Anyone else should be ignored.


Last edited by Dr Jay on 15th November 2016, 6:47 pm; edited 30 times in total (Reason for editing : Full revamping of all instructions. Added support for mobile devices.)


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Doctor Inferno
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Important DO NOT post more than one topic!!

Post by Dr Jay on 9th July 2012, 6:59 pm

Please make sure that you only start one (1) topic, and include as many replies as possible to that same topic, as needed.

HOWEVER, DO NOT post more than one new topic at a time!

IF you are having trouble replying to your old topic, click the Edit Post button on your original post, and include at the bottom of the post window that you cannot post all the information that you want to post. We will attempt to get the issue resolved quickly.


Thank You!


Dr. Jay (DJ)


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Important Malware Removal Standards

Post by Dr Jay on 9th July 2012, 7:05 pm

Malware Removal Forum Rules

- Our help is free, but we ask you do not use us to make a profit for yourself or we will refuse to help you in the future. Doing so is in violation of our [You must be registered and logged in to see this link.].
- We ask that all P2P programs be uninstalled before getting help, otherwise it's just a big circle and you will get infected again.
- We recommend backing up any data you do not want to lose as malware removal is a dangerous process.
- While we do our best to help, we cannot guarantee we can fix every issue, as sometimes a reformat is needed.
- Questions asked via Private Messages will be redirected to the forums or ignored. Ask in the forums instead.
- Do not post your log at multiple websites/forums. A helper's time is precious, if you do this your topic will be closed.




After your problem has been solved, please tell the helper that the problem has been solved. Also, please take some time to fill up this feedback form so that we could improve our services [You must be registered and logged in to see this link.].

Please see how else you can help us [You must be registered and logged in to see this link.].




No reply for two days?

Here on GeekPolice, we always try to answer your questions and get to your problem as fast as we can. You can expect to get a respond or answer from a staff on the very day you post the question.

If your topic has not been replied to within 2 days or 48 hours, we might have missed it out. Reply to your topic saying "bump".

Remember, this only applies to topics after 2 days or 48 hours without a reply or advice. If you bump your topics up before 2 days or 48 hours, it will delay our reply as we start from the oldest post and then work to the newest.

Note that the people who help you are volunteers, so please be patient. We have an overwhelming number of people coming in daily requesting for help.


Dr. Jay (DJ)


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Dr Jay
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