Internet browsers and internet refusing to work, think its a hardware problem?

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by Superdave on Sun Jun 26, 2016 6:02 pm

It says the adm. account is disabled. Can you verify if this account is working?

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by alewiina on Sun Jun 26, 2016 7:19 pm

The Dani account is the account I see or ever use. I thought that was the admin account? Its the one I've been using this whole time

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by alewiina on Sun Jun 26, 2016 7:20 pm

*the only account

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by Superdave on Sun Jun 26, 2016 10:57 pm

Ok, it shows the adm account is disabled. Could try creating a new guest account to see if it disabled or enabled. You can alway delete the guest account later.

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by alewiina on Sun Jun 26, 2016 11:33 pm

How do I create another guest account? Or do you mean just another account in general? Set as standard, or admin?

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by Superdave on Mon Jun 27, 2016 12:34 am

Set it as standard.

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by alewiina on Mon Jun 27, 2016 2:50 am

Okay, and sorry but I'm not sure what I'm checking by doing this? Am I just looking to see if another account shows up?

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by alewiina on Mon Jun 27, 2016 5:25 am

Okay so I managed to find and reactivate the disabled Administrator account. But now I have no idea what to do. When I go into manage accounts on the Admin account, there's nothing about internet settings on my other account. I would just use the admin account but all my docs/pics/other stuff is on the Dani account...

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by Superdave on Mon Jun 27, 2016 6:47 pm

Ok, the Dani account is the Adm. account and it is now enabled. I just thought that this was the reason why your internet was not working. I've run out of ideas.

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by alewiina on Tue Jun 28, 2016 3:40 am

Alright. At this point I'm saving everything onto an external hard drive in preparation to wipe the damn laptop and hope that fixes any messed up settings. Do you think I should do that?

Also how exactly do I restore to factory settings? Its been a while since I wiped anything.

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by Superdave on Tue Jun 28, 2016 6:28 pm

Do you have the Windows 7 disk(s)? If not, do you have recovery disks? If not, you must have the Recovery on a separate drive on your computer. Look for the D drive. Before you do anything else you should get that problem you had with something sticking up inside the bottom of the laptop looked at.

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by alewiina on Tue Jun 28, 2016 8:19 pm

There's no longer anything there.  I removed the piece that was sticking up and there was no damage underneath, thankfully.

I don't have the discs, I was never given any when I bought my laptop.

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by Superdave on Tue Jun 28, 2016 10:49 pm

In that case the Recovery must be on your hard drive in a separate partition probably D:

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by alewiina on Wed Jun 29, 2016 3:33 am

So, I can't find a recovery partition.  My D: drive doesn't have one.  When I attempt the "Repair Your Computer" on the F8 boot screen, there doesn't seem to be any kind of option for me to restore to factory settings.  The "recover an image" part keeps asking for a backup disc or to find an image from the server, but I don't know what that means.  When I wiped my desktop a while back it had a partition

Edit: Nevermind, Lenovo has a built in recovery program thing. Trying it now.

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by alewiina on Wed Jun 29, 2016 6:25 am

So, I successfully restored the laptop to factory state, and everything seems to be working again. I have no idea what was wrong. o_O

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Re: Internet browsers and internet refusing to work, think its a hardware problem?

Post by Superdave on Wed Jun 29, 2016 6:32 pm

I'm glad everything worked out for you.

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