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I've lost Internet Explorer!

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Solved I've lost Internet Explorer!

Post by mcp1959 on Mon Feb 29, 2016 12:34 pm

Hello all,

I was recently hired to perform call center work at home, and I am required to downgrade from IE 11 to IE 10. I tried following the steps on Microsoft's site, but I did something wrong, because when I try to install IE 10 I am informed it's already installed. I cannot find the launch icon. When I tried to reinstall 11, the launch icon no longer works. Any help you can provide will be appreciated.

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Solved Re: I've lost Internet Explorer!

Post by Superdave on Mon Feb 29, 2016 6:21 pm

What OS are you using?

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Solved Re: I've lost Internet Explorer!

Post by mcp1959 on Mon Feb 29, 2016 10:00 pm

Windows 8.1; sorry I forgot to include that.

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Solved Re: I've lost Internet Explorer!

Post by Superdave on Tue Mar 01, 2016 3:54 pm

Go to Start, All Programs and look for IE10. You will probably find it under Accessories, System Tools. If you can find it, you can create a shortcut. I really don't understand why your work site will not accept IE11.

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Solved Re: I've lost Internet Explorer!

Post by mcp1959 on Tue Mar 01, 2016 4:13 pm

Windows 8.1 has no start button, and the ridiculous search charm is quite pathetic.
Sorry to be so helpless; I have been using PCs for over 15 years, I've never encountered something like this. Any suggestions on other ways to locate it?

I found Internet Explorer folders under Program Files and also Program Files (x86); however the iexplore file fails to launch internet explorer.

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Solved Re: I've lost Internet Explorer!

Post by Superdave on Tue Mar 01, 2016 5:02 pm

You can use ClassicShell to install a start button. This is what I use. Here.

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Solved Re: I've lost Internet Explorer!

Post by mcp1959 on Tue Mar 01, 2016 5:46 pm

Done. BTW I reinstalled IE 11, as evidently 8.1 doesn't support IE 10.

It does indeed appear now in programs, but fails to launch. At this point I just want to get IE 10 back. I use it for one podcast site in particular, and I screwed the link to that up in Firefox by subscribing to a feed. Thanks for any help in recovering ANY version of Internet Explorer.

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Solved Re: I've lost Internet Explorer!

Post by Dr Jay on Sat Nov 05, 2016 7:09 pm

Did you fix this? What solution did you use? If not, what more can we do to help?

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Solved Re: I've lost Internet Explorer!

Post by mcp1959 on Sun Nov 06, 2016 9:19 am

Hi,

I ended up just doing a refresh. Lost my programs, but it wasn't too terrible. Appreciate your posting back.

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Solved Re: I've lost Internet Explorer!

Post by Dr Jay on Sun Nov 06, 2016 11:29 pm

Thanks for letting us know! Smile

=>LOCKED&SOLVED

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