Virus or Malware

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Virus or Malware

Post by Scorch on 9th January 2016, 2:07 am

Hello folks, and happy new year.

I have some sort of a malware or virus issue.
A program loaded on my computer, Junk Cleaner.
I also have a program that keeps popping up telling me that my computer has a malware issue, and call some number to get it fixed.

I also get constant notices popping from "Windows Security Alert" up saying

"Your PC Antivirus crashed'. Your computer Antivirus program is going to Crash or out of date, To keep it up to date Call us on : 1-866-606-9133

See logs below for Adwcleaner


# AdwCleaner v5.028 - Logfile created 08/01/2016 at 19:58:29
# Updated 04/01/2016 by Xplode
# Database : 2016-01-04.2 [Server]
# Operating system : Windows 10 Pro (x64)
# Username : Steve - STEVE-PC
# Running from : C:\Users\Steve\Desktop\adwcleaner_5.028.exe
# Option : Cleaning
# Support : [You must be registered and logged in to see this link.]

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\Program Files\Faster Web
[-] Folder Deleted : C:\Program Files (x86)\Probit Software
[-] Folder Deleted : C:\Users\Steve\AppData\Local\YSearchUtil

***** [ Files ] *****


***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [Itibiti.exe]
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{2009AF2F-5786-3067-8799-B97F7832FDD6}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{425E7597-03A2-338D-B72A-0E51FFE77A7E}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{915BB7D5-082E-3B91-B1E0-45B5FDE01F24}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Record\{FB2E65F4-5687-33EF-9BBF-4E3C9C98D3B9}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{79F768ED-0B12-42EF-8257-36751A0ECF3A}]
[-] Key Deleted : HKCU\Software\APN PIP
[-] Key Deleted : HKCU\Software\WeatherAlerts
[-] Key Deleted : HKCU\Software\Probit Software
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! SearchSet

***** [ Web browsers ] *****

[-] [C:\Users\Steve\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\Steve\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
[-] [C:\Users\Steve\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : booedmolknjekdopkepjjeckmjkdpfgl
[-] [C:\Users\Steve\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : bopakagnckmlgajfccecajhnimjiiedh
[-] [C:\Users\Steve\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : flpcjncodpafbgdpnkljologafpionhb

*************************

:: "Tracing" keys removed
:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [2276 bytes] ##########






And Security Checkup

Results of screen317's Security Check version 1.009
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
Kaspersky Internet Security
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Junk Cleaner
JavaFX 2.1.1
Java 8 Update 45
Java version 32-bit out of Date!
Adobe Flash Player 20.0.0.267
Mozilla Firefox (43.0.4)
Google Chrome (47.0.2526.106)
Google Chrome (47.0.2526.80)
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbam.exe
Malwarebytes Anti-Malware mbamscheduler.exe
Kaspersky Lab Kaspersky Internet Security 15.0.2 avp.exe
Kaspersky Lab Kaspersky Internet Security 15.0.2 avpui.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````

Scorch
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Re: Virus or Malware

Post by Scorch on 9th January 2016, 2:11 am

And here is the log from Malware Bytes.

Malwarebytes Anti-Malware
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Scan Date: 1/8/2016
Scan Time: 8:07 PM
Logfile: MWB.txt
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2016.01.08.06
Rootkit Database: v2016.01.05.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Steve

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 423461
Time Elapsed: 23 min, 14 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

Scorch
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Re: Virus or Malware

Post by Superdave on 9th January 2016, 2:31 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Windows 10 comes with its own AV called Windows Defender. If you wish to use another AV you should disable WD.
Please uninstall Junk Cleaner

*********************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

Superdave
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Re: Virus or Malware

Post by Scorch on 9th January 2016, 2:41 am

Thank you for the quick reply. I have tried to uninstall the Junk Cleaner program, but I cannot find it listed in the Control Panel.

Scorch
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Re: Virus or Malware

Post by Scorch on 9th January 2016, 3:39 am

I found where the Junk Cleaner program lives, but I cannot delete it. Every file in that directory says that it is in use when I try to delete it.

Here is the JRT report.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 10 Pro x64
Ran by Steve (Administrator) on Fri 01/08/2016 at 22:28:19.77
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 3

Successfully deleted: C:\Users\Steve\Start Menu\Programs\help.lnk (Shortcut)
Successfully deleted: C:\Users\Steve\Start Menu\Programs\uninstall.lnk (Shortcut)
Successfully deleted: C:\WINDOWS\system32\REN41F5.tmp (File)



Registry: 1

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{ADA3DBDB-B8B3-4888-8BEF-899733586F9B} (Registry Key)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 01/08/2016 at 22:34:44.61
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scorch
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Re: Virus or Malware

Post by Superdave on 9th January 2016, 5:42 pm

I have tried to uninstall the Junk Cleaner program, but I cannot find it listed in the Control
Look for it in your C drive under Progam Files. Use Unlocker to delete it.

You can download and install [You must be registered and logged in to see this link.] .Make sure you decline each of those free offers so they won't get loaded on your computer.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
[You must be registered and logged in to see this link.]

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

Superdave
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Re: Virus or Malware

Post by Scorch on 9th January 2016, 10:19 pm

Here is the log file for ESET
Also - I was able to delete the Junk Cleaner file with Unlocker. Thank you!

C:\$RECYCLE.BIN\S-1-5-21-2485501416-1233863712-2249293507-1001\$RYQ4CO2\Junk Cleaner\JunkCleaner.exe a variant of MSIL/Adware.Pandaje.A application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Conduit\CT3307181\plugins\TBVerifier.dll.vir a variant of Win32/Toolbar.Conduit.AM potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Disk Speedup\DSU.exe.vir a variant of Win32/Systweak.C potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Disk Speedup\DSUHelper.dll.vir a variant of Win32/Systweak.N potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Program Files (x86)\FreeHDSport TV\FreeHDSport TV-buttonutil.dll.vir Win32/Toolbar.CrossRider.M potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Program Files (x86)\FreeHDSport TV\FreeHDSport TV-buttonutil64.dll.vir a variant of Win64/Toolbar.Crossrider.A potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Mozilla Firefox\browser\nsprotector.js.vir Win32/Conduit.SearchProtect.A potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\ProgramData\Conduit\Multi\CT3307181\UninstallerUI.exe.vir a variant of Win32/Toolbar.Conduit.AJ potentially unwanted application deleted
C:\AdwCleaner\Quarantine\C\Users\Steve\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll.vir Win32/Toolbar.Conduit.Y potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Users\Steve\AppData\Local\Conduit\BackgroundContainer\TBUpdaterLogic_1.0.0.1.dll.vir Win32/Toolbar.Conduit.Y potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Users\Steve\AppData\Local\Conduit\BackgroundContainer\TBUpdaterLogic_1.0.0.2.dll.vir Win32/Toolbar.Conduit.Y potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Users\Steve\AppData\Local\Conduit\Chrome\CT3307181\CHUninstaller.exe.vir a variant of Win32/Conduit.SearchProtect.N potentially unwanted application deleted
C:\AdwCleaner\Quarantine\C\Users\Steve\AppData\Local\Conduit\Chrome\CT3307181\UninstallerUI.exe.vir a variant of Win32/Toolbar.Conduit.AJ potentially unwanted application deleted
C:\AdwCleaner\Quarantine\C\Users\Steve\AppData\Local\Google\Chrome\User Data\Default\Extensions\iekjmlcgpmcjigljdiagaibfjfaideal\10.31.4.510_0\APISupport\APISupport.dll.vir a variant of Win32/Conduit.SearchProtect.P potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Users\Steve\AppData\Local\Google\Chrome\User Data\Default\Extensions\iekjmlcgpmcjigljdiagaibfjfaideal\10.31.4.510_0\nativeMessaging\TBMessagingHost.exe.vir a variant of Win32/Toolbar.Conduit.AH potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Users\Steve\AppData\Local\Google\Chrome\User Data\Default\Extensions\iekjmlcgpmcjigljdiagaibfjfaideal\10.31.4.510_0\plugins\ChromeApiPlugin.dll.vir a variant of Win32/Conduit.SearchProtect.N potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Users\Steve\AppData\Local\NativeMessaging\CT3307181\1_0_0_4\TBMessagingHost.exe.vir a variant of Win32/Toolbar.Conduit.AH potentially unwanted application cleaned by deleting
C:\AdwCleaner\Quarantine\C\Windows\System32\roboot64.exe.vir a variant of Win64/Systweak.A potentially unwanted application cleaned by deleting
C:\Users\Steve\AppData\Local\Microsoft\Windows\INetCache\IE\0FLR0LZU\EasySpeedCheckSetup[1].exe Win32/AdWare.EasySpeedCheck.A application cleaned by deleting
C:\Users\Steve\AppData\Local\Temp\DeltaTB.exe a variant of Win32/Toolbar.Babylon.E potentially unwanted application cleaned by deleting
C:\Users\Steve\AppData\Local\Temp\06D0A69A-2B1B-419B-A85D-BC506755869A\SMSetup.exe a variant of Win32/Toolbar.Widgi.G potentially unwanted application deleted
C:\Users\Steve\AppData\Local\Temp\800638F0-BAB0-7891-836B-7CC89C192C04\Latest\BExternal.dll a variant of Win32/Toolbar.Babylon.C potentially unwanted application cleaned by deleting
C:\Users\Steve\AppData\Local\Temp\800638F0-BAB0-7891-836B-7CC89C192C04\Latest\IEHelper.dll Win32/Toolbar.Babylon.E potentially unwanted application cleaned by deleting
C:\Users\Steve\AppData\Local\Temp\nskF64C.tmp\SM.dll a variant of Win32/Toolbar.Widgi.G potentially unwanted application cleaned by deleting
C:\Users\Steve\Downloads\Unlocker1.9.2-73483779.exe a variant of Win32/WinWrapper.L potentially unwanted application cleaned by deleting
C:\Users\Steve\Downloads\Unlocker1.9.2.exe a variant of Win32/Toolbar.Babylon.E potentially unwanted application deleted
C:\Windows\assembly\GAC_MSIL\Interop.SHDocVw\1.1.0.0__84542ff99aed6a4d\Interop.SHDocVw.dll a variant of MSIL/Toolbar.Linkury.Q potentially unwanted application cleaned by deleting
C:\Windows.old\WINDOWS\assembly\GAC_MSIL\Interop.SHDocVw\1.1.0.0__84542ff99aed6a4d\Interop.SHDocVw.dll a variant of MSIL/Toolbar.Linkury.Q potentially unwanted application cleaned by deleting

Scorch
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Re: Virus or Malware

Post by Superdave on 10th January 2016, 1:50 am

That looks good. How's your computer working now?

Superdave
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Re: Virus or Malware

Post by Scorch on 10th January 2016, 2:49 am

Seems to be fine. And the annoying pop-up is gone. I appreciate your help.

Scorch
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Re: Virus or Malware

Post by Superdave on 10th January 2016, 6:31 pm

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
***************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download [You must be registered and logged in to see this link.] to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create Registry backup
  • Purge System Restore Points
  • Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
********************************************
I suggest using [You must be registered and logged in to see this link.]. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out [You must be registered and logged in to see this link.] for tips and free tools to help keep you safe in the future.

Also see [You must be registered and logged in to see this link.] for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

Superdave
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Re: Virus or Malware

Post by Scorch on 10th January 2016, 7:24 pm

Thank you so much again....

Scorch
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Re: Virus or Malware

Post by Superdave on 10th January 2016, 8:32 pm

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.

Superdave
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