System responding very slowly

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System responding very slowly

Post by demoncurrie on Wed 11 Feb 2015, 10:16 am

My system has started to not respond as quickly as it should e.g. 20 mins to boot up, it took 24 hours to run McAFee and even then it had only done 26% of the files. (Normally takes 3-4 hours).
When the system boots, the screen is shifted ~1 inch to the right. Eventiually, this corrects itself, but I haven't determined how/why/when.
Also I have had 2 odd error messages during startup, re MS Security.

The system is a desktop running Windows 7 Professional.
I have run CCleaner, Spybot and Malwarebytes, and removed all items found.
Task Manager indicates that there is not an obvious task hogging the CPU.

This entry is being made on a laptop; following your instructions might take me some time!

I hope you can help!

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Re: System responding very slowly

Post by Superdave on Thu 12 Feb 2015, 2:09 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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Re: System responding very slowly

Post by demoncurrie on Thu 12 Feb 2015, 9:08 am

Hi Dave
If it's alright, I will post the results as I get them.
First, I can add that I tried to McAfee scan before starting your instructions. It hang after 15 hrs on 99%, during a rootkit file check.

Second,the ADW dump is:
# AdwCleaner v4.110 - Logfile created 11/02/2015 at 21:23:34
# Updated 05/02/2015 by Xplode
# Database : 2015-02-09.1 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : User - WIN7
# Running from : C:\Users\User\Desktop\adwcleaner_4.110.exe
# Option : Cleaning

***** [ Services ] *****

Service Deleted : APNMCP

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\ProgramData\AskPartnerNetwork
Folder Deleted : C:\Program Files (x86)\AskPartnerNetwork
Folder Deleted : C:\Users\User\AppData\Local\Temp\apn
Folder Deleted : C:\Users\User\AppData\Local\AskPartnerNetwork
Folder Deleted : C:\Users\User\AppData\Local\PackageAware

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnTbMon]
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{44CBC005-6243-4502-8A02-3A096A282664}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80703783-E415-4EE3-AB60-D36981C5A6F1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D8278076-BC68-4484-9233-6E7F1628B56C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F297534D-7B06-459D-BC19-2DD8EF69297B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{80703783-E415-4EE3-AB60-D36981C5A6F1}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9945959C-AAD8-4312-8B57-2DE11927E770}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EEA63863-87BC-4DCA-A5B5-EB97E3B04806}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6978F29A-3493-40B2-8CDC-9C13A02F85A4}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D7949A66-D936-4028-9552-14F7DC50F38D}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6978F29A-3493-40B2-8CDC-9C13A02F85A4}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{D7949A66-D936-4028-9552-14F7DC50F38D}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2515A2B1-21D0-40E4-9F38-B9086D06766D}
Key Deleted : HKCU\Software\AskPartnerNetwork
Key Deleted : HKLM\SOFTWARE\AskPartnerNetwork
Key Deleted : [x64] HKLM\SOFTWARE\AskPartnerNetwork
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7AB5857A57A0687786597A857BFFFFFF

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17496


-\\ Google Chrome v40.0.2214.111

[C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : [You must be registered and logged in to see this link.]

*************************

AdwCleaner[R0].txt - [2896 bytes] - [11/02/2015 21:06:48]
AdwCleaner[S0].txt - [2693 bytes] - [11/02/2015 21:23:34]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2752 bytes] #########
fyi, I had tried to remove ASK via malwarebytes, but it must have left these remnants.

The problems still remain.
Now onto JRT.......

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Re: System responding very slowly

Post by demoncurrie on Thu 12 Feb 2015, 10:53 am

JRT log ios:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.2 (02.02.2015:1)
OS: Windows 7 Professional x64
Ran by User on 11/02/2015 at 22:41:52.39
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] "C:\Windows\wininit.ini"



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\AskPartnerNetwork"



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 11/02/2015 at 22:50:57.83
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I had problems with Security check:
- Before accessing I re-enabled my virus checks. Then from LINK2 I downloaded. But I got a file called "Securitycheck Partial". "Securitycheck.exe" was not downloaded.
- I disabled virus checks, but didn't get any further.
I then downloaded from Link2 and got "Securitycheck.exe".
- However, when I ran it I got "UNSUPPORTED OPERATING SYSTEM! ABORTED!".
Apologies if have operated wrongly!

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Re: System responding very slowly

Post by Superdave on Thu 12 Feb 2015, 11:00 am

Apologies if have operated wrongly!.
No, we have been having problems with that program lately. What AV are you using and is it up to date?

Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.


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Re: System responding very slowly

Post by demoncurrie on Sat 14 Feb 2015, 12:05 am

I think I have done run Anti-root kit.
However, just before, I rebooted, and in doing that I got a 15 stage Windows update . (I know that you ask not to alter anything, but I couldn't stop this).
When I ran Anti-root kit, it just finished without stating where any output was logged. However, I found SYSTEM_LOG.TXT in an MBAR folder:

It contained:
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.3.1004

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17633

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.494000 GHz
Memory total: 3209879552, free: 942338048

Downloaded database version: v2015.02.12.08
Downloaded database version: v2015.02.03.01
Downloaded database version: v2014.12.06.01
Initializing...
=======================================
------------ Kernel report ------------
02/13/2015 01:21:55
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\intelide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\DRIVERS\MpFilter.sys
\SystemRoot\system32\drivers\mfehidk.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\mfewfpk.sys
\SystemRoot\system32\drivers\vmstorfl.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\RapportKE64.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\??\C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\baseline\RapportCerberus64_80120.sys
\??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\system32\drivers\csc.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\drivers\usbfilter.sys
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\rdpbus.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\mfeavfk.sys
\SystemRoot\system32\drivers\mfefirek.sys
\SystemRoot\system32\DRIVERS\mfencbdc.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\usbscan.sys
\SystemRoot\system32\DRIVERS\usbprint.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\drivers\usbaudio.sys
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\NisDrvWFP.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\drivers\mfeapfk.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\cfwids.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
----------- End -----------
Done!

Scan started
Database versions:
main: v2015.02.12.08
rootkit: v2015.02.03.01

<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa80034036d0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8003404040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80034036d0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8002f48520, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa8002f4a060, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: D42AD42A

Partition information:

Partition 0 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 2048 Numsec = 204800
Partition file system is NTFS
Partition is bootable

Partition 1 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 206848 Numsec = 976562176

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Done!

_________________________________
I then ran FIXDAMAGE, which seemed to be successful, but I couldn't see any output.

I will reboot, and see if things are any different. And will let you know if there is any change.

NB Malwarebytes asks to check Windows Update, etc, but I haven't done that.


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Re: System responding very slowly

Post by Superdave on Sat 14 Feb 2015, 2:00 am

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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Re: System responding very slowly

Post by demoncurrie on Tue 17 Feb 2015, 11:21 am

At Last!! I managed to run ESET, at the third attempt. The first two hung during the scan. The third attempt took 42 h 23mins!, and checked 142,526 files. It found zero errors.

Re a Text file log, there was one stored under Program Files (x86), but I suspect it was from an earlier failed run, since it was created on Fri 13th.
ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK

NB I only did one download, and used the same .exe file.

My browsers hung when I tried to use them after that scan. So I re-booted. The screen was correctly displayed (which is better) But I am not sure about the response times, as yet.
Should I do a Windows Update?

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Re: System responding very slowly

Post by Superdave on Tue 17 Feb 2015, 11:26 am

Please do your Windows update and then tell me how the computer is working.

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Re: System responding very slowly

Post by demoncurrie on Fri 20 Feb 2015, 12:59 am

System was working better, both before and after downloading Windows update.
Some o/s questions:
- I didn't download a "starlight" update; should I?
- Generally, Windows 7 seems to be occasionally unresponsive, eg in scrolling. Is there anything that I can do about this?
What is the system limitations that I should lok out for, eg Available/free memory? CPU usage? etc.
- Do I need uninstall instructions for everything that I downloaded?
Thanks for the help (as ever).

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Re: System responding very slowly

Post by Superdave on Fri 20 Feb 2015, 1:50 am

I didn't download a "starlight" update; should I?
What program is that for?
Generally, Windows 7 seems to be occasionally unresponsive, eg in scrolling. Is there anything that I can do about this?
You can use TaskManager to keep track of what is using so much memory.
What is the system limitations that I should lok out for, eg Available/free memory? CPU usage? etc.
You should ensure that you have at least 15% of your harddrive free. Windows requires this to operate.
Do I need uninstall instructions for everything that I downloaded?
Now we'll do some cleanup.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
********************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create Registry backup
  • Purge System Restore Points
  • Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
*********************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

Superdave
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Re: System responding very slowly

Post by demoncurrie on Fri 20 Feb 2015, 3:30 am

I havwe done all that and thngs seem ok. So thanks for that help.

Should I run Microsoft Security Essentials: either the rt protection and also their scan. (I have Mcafee installed, and don't want to cause any degradation of what I pay for).

demoncurrie

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Re: System responding very slowly

Post by Superdave on Fri 20 Feb 2015, 4:20 am

You're welcome. You can run as many scans with MSE as you wish. Just make sure that MSE is de-activated at all times. When your McAfee subscription runs out you may want to dump McAfee and use MSE full-time. I will lock this thread. If you need it re-opened, please send me a pm.

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Re: System responding very slowly

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