Re: Email Hacked/ Coupon Printer/ NOW SLOW

**Superdave** · **Superdave** on 10th February 2015, 2:27 am

Vista wrote:Thank you! That is better. It worked great!

So everything worked well? Do you need any more assistance?

**Vista** · **Vista** on 11th February 2015, 7:16 pm

I did a scan below with Malwarebytes and a Trojan came up. Should I scan with anything else? Thank you! Please advise... Valerie

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2/11/2015
Scan Time: 11:56:33 AM
Logfile: Malware log.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.02.11.05
Rootkit Database: v2015.02.03.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: DelawareGlassTinting

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 355146
Time Elapsed: 26 min, 17 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
Trojan.Agent, C:\Users\DelawareGlassTinting\AppData\Local\Temp\Quarantine.exe, Quarantined, [8ba6c25b25650f2768e6ee32e41edd23],

Physical Sectors: 0
(No malicious items detected)

(end)

**Superdave** · **Superdave** on 11th February 2015, 7:30 pm

Yes, do a scan with AdwCleaner and JRT.

**Vista** · **Vista** on 12th February 2015, 4:08 am

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.2 (02.02.2015:1)
OS: Windows 8.1 x64
Ran by DelawareGlassTinting on Wed 02/11/2015 at 22:56:38.02
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

Successfully deleted: [File] "C:\Windows\couponprinter.ocx"

~~~ Folders

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 02/11/2015 at 22:59:56.29
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
# AdwCleaner v4.110 - Logfile created 11/02/2015 at 23:05:23
# Updated 05/02/2015 by Xplode
# Database : 2015-02-09.1 [Server]
# Operating system : Windows 8.1 (x64)
# Username : DelawareGlassTinting - DGT
# Running from : C:\Users\DelawareGlassTinting\AppData\Local\Microsoft\Windows\INetCache\IE\WNF0G0B4\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17416

*************************

AdwCleaner[R0].txt - [2166 bytes] - [15/01/2015 19:02:41]
AdwCleaner[R1].txt - [1774 bytes] - [27/01/2015 13:25:32]
AdwCleaner[R2].txt - [1862 bytes] - [01/02/2015 15:28:15]
AdwCleaner[R4].txt - [793 bytes] - [11/02/2015 23:05:23]
AdwCleaner[S0].txt - [1703 bytes] - [27/01/2015 13:28:30]
AdwCleaner[S1].txt - [1819 bytes] - [01/02/2015 15:31:14]
AdwCleaner[S2].txt - [1054 bytes] - [11/02/2015 22:50:21]

########## EOF - C:\AdwCleaner\AdwCleaner[R4].txt - [1028 bytes] ##########

**Superdave** · **Superdave** on 12th February 2015, 5:32 pm

Ok, How's everything going now?

**Vista** · **Vista** on 12th February 2015, 5:56 pm

Everything seems to be working fine except this darn MS email account I can not get into (says:
There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.) Only can view one email thru in private browsing.
Tried contacting them several times... no one has gotten back to me. Other than that things are working fine. Do I need to remove the scanners? Thanks so much for your help!!!

**Superdave** · **Superdave** on 13th February 2015, 3:05 pm

Everything seems to be working fine except this darn MS email account I can not get into

I'm afraid that I can't help much with that. Let's do some cleanup.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.

Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.

This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
***************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

Activate UAC (optional; some users prefer to keep it off)
Remove disinfection tools
Create Registry backup
Purge System Restore Points
Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
***************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!