Email Hacked/ Coupon Printer/ NOW SLOW

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Email Hacked/ Coupon Printer/ NOW SLOW

Post by Vista on Sun Feb 01, 2015 8:46 pm

Hello,
I had a problem with my MS account being hacked and of course there is no where for support. Tried MS support community forum. People had same problem but no real resolutions. Anyway, my pc is running slow. I think the culprit might be the coupon printer I installed. Here are my scans: Please advise!
# AdwCleaner v4.109 - Report created 01/02/2015 at 15:31:14
# Updated 24/01/2015 by Xplode
# Database : 2015-01-26.1 [Live]
# Operating System : Windows 8.1 (64 bits)
# Username : DelawareGlassTinting - DGT
# Running from : C:\Users\DelawareGlassTinting\AppData\Local\Microsoft\Windows\INetCache\IE\R3C6TPDG\adwcleaner_4.109.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : CouponPrinterService

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons
Folder Deleted : C:\Program Files (x86)\Coupons

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A85A5E6A-DE2C-4F4E-99DC-F469DF5A0EEC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{A85A5E6A-DE2C-4F4E-99DC-F469DF5A0EEC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.1.4
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\[You must be registered and logged in to see this link.]

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17416


*************************

AdwCleaner[R0].txt - [2166 octets] - [15/01/2015 19:02:41]
AdwCleaner[R1].txt - [1774 octets] - [27/01/2015 13:25:32]
AdwCleaner[R2].txt - [1862 octets] - [01/02/2015 15:28:15]
AdwCleaner[S0].txt - [1703 octets] - [27/01/2015 13:28:30]
AdwCleaner[S1].txt - [1675 octets] - [01/02/2015 15:31:14]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1735 octets] ##########



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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Superdave on Mon Feb 02, 2015 2:06 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Vista on Mon Feb 09, 2015 12:17 am

Because I was having trouble with my printer too, I had HP support(for my printer) check it out. They ran a scan and it said:
Windows Resource Protection found corrupt files but was unable to fix some of them.
HP Support was trying to install the printer software because my printer would not print. I will scan the above and send it to you.

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Vista on Mon Feb 09, 2015 1:16 am

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.2 (02.02.2015:1)
OS: Windows 8.1 x64
Ran by DelawareGlassTinting on Sun 02/08/2015 at 20:06:40.35
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] "C:\Windows\couponprinter.ocx"



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 02/08/2015 at 20:10:06.55
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]

Scan Date: 2/8/2015
Scan Time: 7:46:52 PM
Logfile: Malware2-8.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.02.08.09
Rootkit Database: v2015.02.03.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: DelawareGlassTinting

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 354840
Time Elapsed: 15 min, 27 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)


The LINK 1 and Link 2 gave this message when clicked on:
UNSUPPORTED OPERATING SYSTEM! ABORTED!

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Superdave on Mon Feb 09, 2015 1:46 am

This should work on Windows 8. What Anti-Virus program do you have and is it up to date?

To Run the SFC /SCANNOW Command in Windows 7
1. Open an [You must be registered and logged in to see this link.]

2. To Scan and Repair System Files
NOTE: Scans the integrity of all protected system files and repairs the system files if needed.
A) In the elevated command prompt, type sfc /scannow and press Enter. (see screenshot below)
NOTE: This may take some time to finish.



B) Go to step 4.

3. To Only Verify if the System Files are Corrupted
NOTE: Scans and only verifies the integrity of all proteced system files only.
A) In the elevated command prompt, type sfc /verifyonly and press Enter.

4. When the scan is complete, hopefully you will see all is ok like the screenshot below.
NOTE: If not, then you can attempt to run a [You must be registered and logged in to see this link.] using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.



5. When done, close the elevated command prompt.

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Vista on Mon Feb 09, 2015 4:47 am

Hello, I ran the scan above and I received the same message stating: it found corrupt files but was not able to fix some of them. I did a restore point back to Feb. 5th. Now do I scan again because the Coupon Printer had a virus back then and it might be back? Please advise.

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Superdave on Mon Feb 09, 2015 7:26 pm

Since you have corrupt files you will need to run the Recovery Console to repair those files. You can find out how to do that [You must be registered and logged in to see this link.]

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Vista on Mon Feb 09, 2015 8:12 pm

Thank you for that but what command prompt am I supposed to use? I understand until I get to putting in the command prompt. You gave me sfc /scannow before, and on there list it just has sfc. I don't want to mess it up.

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Superdave on Mon Feb 09, 2015 10:49 pm

Perhaps [You must be registered and logged in to see this link.] will explain it better.

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Vista on Tue Feb 10, 2015 1:41 am

Thank you! That is better. It worked great!

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Superdave on Tue Feb 10, 2015 2:27 am

[You must be registered and logged in to see this link.] wrote:Thank you! That is better. It worked great!
So everything worked well? Do you need any more assistance?

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Vista on Wed Feb 11, 2015 7:16 pm

I did a scan below with Malwarebytes and a Trojan came up. Should I scan with anything else? Thank you! Please advise... Valerie


Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]

Scan Date: 2/11/2015
Scan Time: 11:56:33 AM
Logfile: Malware log.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.02.11.05
Rootkit Database: v2015.02.03.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: DelawareGlassTinting

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 355146
Time Elapsed: 26 min, 17 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
Trojan.Agent, C:\Users\DelawareGlassTinting\AppData\Local\Temp\Quarantine.exe, Quarantined, [8ba6c25b25650f2768e6ee32e41edd23],

Physical Sectors: 0
(No malicious items detected)


(end)

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Superdave on Wed Feb 11, 2015 7:30 pm

Yes, do a scan with AdwCleaner and JRT.

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Vista on Thu Feb 12, 2015 4:08 am

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.2 (02.02.2015:1)
OS: Windows 8.1 x64
Ran by DelawareGlassTinting on Wed 02/11/2015 at 22:56:38.02
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] "C:\Windows\couponprinter.ocx"



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 02/11/2015 at 22:59:56.29
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
# AdwCleaner v4.110 - Logfile created 11/02/2015 at 23:05:23
# Updated 05/02/2015 by Xplode
# Database : 2015-02-09.1 [Server]
# Operating system : Windows 8.1 (x64)
# Username : DelawareGlassTinting - DGT
# Running from : C:\Users\DelawareGlassTinting\AppData\Local\Microsoft\Windows\INetCache\IE\WNF0G0B4\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17416

*************************

AdwCleaner[R0].txt - [2166 bytes] - [15/01/2015 19:02:41]
AdwCleaner[R1].txt - [1774 bytes] - [27/01/2015 13:25:32]
AdwCleaner[R2].txt - [1862 bytes] - [01/02/2015 15:28:15]
AdwCleaner[R4].txt - [793 bytes] - [11/02/2015 23:05:23]
AdwCleaner[S0].txt - [1703 bytes] - [27/01/2015 13:28:30]
AdwCleaner[S1].txt - [1819 bytes] - [01/02/2015 15:31:14]
AdwCleaner[S2].txt - [1054 bytes] - [11/02/2015 22:50:21]

########## EOF - C:\AdwCleaner\AdwCleaner[R4].txt - [1028 bytes] ##########

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Superdave on Thu Feb 12, 2015 5:32 pm

Ok, How's everything going now?

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Vista on Thu Feb 12, 2015 5:56 pm

Everything seems to be working fine except this darn MS email account I can not get into (says:
There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.) Only can view one email thru in private browsing.
Tried contacting them several times... no one has gotten back to me. Other than that things are working fine. Do I need to remove the scanners? Thanks so much for your help!!!

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Superdave on Fri Feb 13, 2015 3:05 pm

Everything seems to be working fine except this darn MS email account I can not get into
I'm afraid that I can't help much with that. Let's do some cleanup.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
***************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download [You must be registered and logged in to see this link.] to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create Registry backup
  • Purge System Restore Points
  • Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
***************************************
I suggest using [You must be registered and logged in to see this link.]. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out [You must be registered and logged in to see this link.] for tips and free tools to help keep you safe in the future.

Also see [You must be registered and logged in to see this link.] for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Vista on Tue Feb 17, 2015 1:24 am

Thank you for all your help! Valerie

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Re: Email Hacked/ Coupon Printer/ NOW SLOW

Post by Superdave on Tue Feb 17, 2015 2:01 am

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.

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