Someone accessed my MS account and can not open it.

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Someone accessed my MS account and can not open it.

Post by Vista on 26th January 2015, 8:20 pm

Hello,
I just received a text saying someone may have accessed my MS account in Hotmail. When I go to log on it says:
"There's a temporary problem with the service. Please try again. If you continue to get this message, try again later."
I can not open it. I tried clearing the cache, but it is still occurring. This email address (lnewman1@msn.com)is also linked to my business account. The business account is fine.
Let me think
Please advise. Thanks!

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Re: Someone accessed my MS account and can not open it.

Post by Superdave on 27th January 2015, 6:02 pm

Your best bet would be to contact MS

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Re: Someone accessed my MS account and can not open it.

Post by Vista on 27th January 2015, 6:20 pm

OK, I will contact MSN. I did a scan and here is the results. Not sure if I have a virus or not.

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 1/26/2015
Scan Time: 11:01:52 PM
Logfile: MalJan26.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.01.27.02
Rootkit Database: v2015.01.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: DelawareGlassTinting

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 355120
Time Elapsed: 27 min, 18 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 4
PUP.Optional.Sanbreel.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\{8d9208df-94f9-4c96-a224-97b37b0df94e}Gw64, Quarantined, [8bd3d8240d7ce65090519ff8748fcb35],
PUP.Optional.Vosteran.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\Vosteran Browser, Quarantined, [df7fc735117850e6132c7888bd48c23e],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE\1I1T1Q1S, Quarantined, [015d3ebe09803afcf711b20f59aa37c9],
PUP.Optional.InstallCore.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE, Quarantined, [2a3416e61871b77f71ab03d4dc281fe1],

Registry Values: 2
PUP.Optional.Vosteran, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY|AppPath, C:\Program Files (x86)\WSE_Vosteran\\, Quarantined, [f965ca327e0b4ee8623f3fc2a560d42c]
PUP.Optional.InstallCore.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLCORE|tb, 0Z1B1L2Z1S, Quarantined, [2a3416e61871b77f71ab03d4dc281fe1]

Registry Data: 0
(No malicious items detected)

Folders: 1
PUP.Optional.DynamoCombo.A, C:\Users\DelawareGlassTinting\AppData\Local\Temp\Dynamo Combo, Quarantined, [b4aaa3599aefa5913f08e197dd260bf5],

Files: 1
PUP.Optional.Sanbreel.A, C:\Windows\System32\drivers\{8d9208df-94f9-4c96-a224-97b37b0df94e}Gw64.sys, Quarantined, [8bd3d8240d7ce65090519ff8748fcb35],

Physical Sectors: 0
(No malicious items detected)


(end)

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Re: Someone accessed my MS account and can not open it.

Post by Vista on 27th January 2015, 6:32 pm

# AdwCleaner v4.109 - Report created 27/01/2015 at 13:28:30
# Updated 24/01/2015 by Xplode
# Database : 2015-01-26.1 [Live]
# Operating System : Windows 8.1 (64 bits)
# Username : DelawareGlassTinting - DGT
# Running from : C:\Users\DelawareGlassTinting\AppData\Local\Microsoft\Windows\INetCache\IE\YBOBR1F3\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A2D733A7-73B0-4C6B-B0C7-06A432950B66}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0630911F-35B2-43C8-8484-79C40E90990F}
Key Deleted : HKCU\Software\Pokki

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17416


*************************

AdwCleaner[R0].txt - [2166 octets] - [15/01/2015 19:02:41]
AdwCleaner[R1].txt - [1774 octets] - [27/01/2015 13:25:32]
AdwCleaner[S0].txt - [1555 octets] - [27/01/2015 13:28:30]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1615 octets] ##########

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Re: Someone accessed my MS account and can not open it.

Post by Superdave on 28th January 2015, 1:58 am

The infections that were in the logs are just the usual crap that one accumulates and doesn't have any bearing on the problem you have on that site.

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Re: Someone accessed my MS account and can not open it.

Post by Vista on 28th January 2015, 8:45 pm

OK Thanks.

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Re: Someone accessed my MS account and can not open it.

Post by Superdave on 29th January 2015, 6:16 pm

You're welcome. Let me know how it turns out.

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