Why did my Firefox browser just stop working?

View previous topic View next topic Go down

Why did my Firefox browser just stop working?

Post by johnmckinley on Sun Jan 18, 2015 7:38 pm

For some reason and out of nowhere, my Firefox browser will no longer connect to the internet.
It worked fine yesterday, but when I turned the computer on today... not.
I've confirmed my modem, router, wifi and everything else. I can access the internet with Chrome and with IE. I've even uninstalled and reinstalled Firefox.
Any suggestions?
thanks in advance.



johnmckinley
Novice
Novice

Posts Posts : 38
Joined Joined : 2014-04-02
OS OS : Win7 Home 64bit
Points Points : 10307
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Why did my Firefox browser just stop working?

Post by Superdave on Mon Jan 19, 2015 1:27 am

Please download MiniToolBox to Desktop and run it.



Checkmark the following boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • Lst Last 10 Event Viewer Errors
  • List Users, Partitions and Memory Size

Click Go and copy/paste the log (Result.txt) into your next post.

Superdave
Captain
Captain

Posts Posts : 4202
Joined Joined : 2010-02-01
Gender Gender : Male
OS OS : Windows 8.1 and a dual-boot with XP Home SP3
Protection Protection : MSE, Windows Defender, Windows firewall
Points Points : 83181
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Why did my Firefox browser just stop working?

Post by johnmckinley on Mon Jan 19, 2015 5:00 pm

MiniToolBox by Farbar Version: 30-11-2014
Ran by John (administrator) on 19-01-2015 at 08:51:47
Running from "C:\Users\John\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\MJ6YNQ0G"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)
802.11n Wireless LAN Card = Wireless Network Connection 2 (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 3 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : John-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.ca.comcast.net

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 68-A3-C4-6C-E3-EB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net
Description . . . . . . . . . . . : 802.11n Wireless LAN Card #2
Physical Address. . . . . . . . . : 68-A3-C4-6C-E3-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:9:6900:3e6:9999:4f5:36af:4d2d(Preferred)
Temporary IPv6 Address. . . . . . : 2601:9:6900:3e6:2951:54c2:6619:78cc(Preferred)
Link-local IPv6 Address . . . . . : fe80::9999:4f5:36af:4d2d%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.125(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, January 18, 2015 11:20:03 AM
Lease Expires . . . . . . . . . . : Tuesday, January 20, 2015 8:32:01 AM
Default Gateway . . . . . . . . . : fe80::4af8:b3ff:fec9:77b3%12
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 359179204
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-36-CA-99-78-AC-C0-BF-60-19
DNS Servers . . . . . . . . . . . : 2601:9:6900:3e6:4af8:b3ff:fec9:77b3
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
hsd1.ca.comcast.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.ca.comcast.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-AC-C0-BF-60-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:9:6900:3e6:a0fc:41c1:c354:95a6(Preferred)
Temporary IPv6 Address. . . . . . : 2601:9:6900:3e6:10f5:260c:b688:e0c0(Preferred)
Link-local IPv6 Address . . . . . : fe80::a0fc:41c1:c354:95a6%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, January 18, 2015 11:12:46 AM
Lease Expires . . . . . . . . . . : Tuesday, January 20, 2015 8:31:48 AM
Default Gateway . . . . . . . . . : fe80::4af8:b3ff:fec9:77b3%10
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 259566784
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-36-CA-99-78-AC-C0-BF-60-19
DNS Servers . . . . . . . . . . . : 2601:9:6900:3e6:4af8:b3ff:fec9:77b3
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
hsd1.ca.comcast.net

Tunnel adapter Local Area Connection* 16:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:28dd:1591:b655:a424(Preferred)
Link-local IPv6 Address . . . . . : fe80::28dd:1591:b655:a424%23(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.hsd1.ca.comcast.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.ca.comcast.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9A6E3187-0BC2-4E7D-922B-AA06C3241C47}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 2601:9:6900:3e6:4af8:b3ff:fec9:77b3

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.

Pinging google.com [2607:f8b0:4010:801::1009] with 32 bytes of data:
Reply from 2607:f8b0:4010:801::1009: time=31ms
Reply from 2607:f8b0:4010:801::1009: time=60ms

Ping statistics for 2607:f8b0:4010:801::1009:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 60ms, Average = 45ms
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 2601:9:6900:3e6:4af8:b3ff:fec9:77b3

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=111ms TTL=48
Reply from 98.139.183.24: bytes=32 time=146ms TTL=48

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 146ms, Average = 128ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
14...68 a3 c4 6c e3 eb ......Microsoft Virtual WiFi Miniport Adapter
12...68 a3 c4 6c e3 ea ......802.11n Wireless LAN Card #2
10...78 ac c0 bf 60 19 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
23...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.107 20
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.125 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.107 276
192.168.1.0 255.255.255.0 On-link 192.168.1.125 281
192.168.1.107 255.255.255.255 On-link 192.168.1.107 276
192.168.1.125 255.255.255.255 On-link 192.168.1.125 281
192.168.1.255 255.255.255.255 On-link 192.168.1.107 276
192.168.1.255 255.255.255.255 On-link 192.168.1.125 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.107 276
224.0.0.0 240.0.0.0 On-link 192.168.1.125 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.107 276
255.255.255.255 255.255.255.255 On-link 192.168.1.125 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 276 ::/0 fe80::4af8:b3ff:fec9:77b3
12 281 ::/0 fe80::4af8:b3ff:fec9:77b3
1 306 ::1/128 On-link
23 58 2001::/32 On-link
23 306 2001:0:5ef5:79fb:28dd:1591:b655:a424/128
On-link
10 28 2601:9:6900:3e6::/64 On-link
10 36 2601:9:6900:3e6::/64 fe80::4af8:b3ff:fec9:77b3
12 33 2601:9:6900:3e6::/64 On-link
12 41 2601:9:6900:3e6::/64 fe80::4af8:b3ff:fec9:77b3
10 276 2601:9:6900:3e6:10f5:260c:b688:e0c0/128
On-link
12 281 2601:9:6900:3e6:2951:54c2:6619:78cc/128
On-link
12 281 2601:9:6900:3e6:9999:4f5:36af:4d2d/128
On-link
10 276 2601:9:6900:3e6:a0fc:41c1:c354:95a6/128
On-link
10 276 fe80::/64 On-link
12 281 fe80::/64 On-link
23 306 fe80::/64 On-link
23 306 fe80::28dd:1591:b655:a424/128
On-link
12 281 fe80::9999:4f5:36af:4d2d/128
On-link
10 276 fe80::a0fc:41c1:c354:95a6/128
On-link
1 306 ff00::/8 On-link
23 306 ff00::/8 On-link
10 276 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/18/2015 10:47:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (01/17/2015 10:07:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (01/17/2015 08:54:11 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (01/16/2015 01:35:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4010

Error: (01/16/2015 01:35:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 4010

Error: (01/16/2015 01:35:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/16/2015 01:35:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3011

Error: (01/16/2015 01:35:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3011

Error: (01/16/2015 01:35:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/16/2015 01:35:21 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2013


System errors:
=============
Error: (01/18/2015 11:15:10 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.

Error: (01/18/2015 11:14:20 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (01/18/2015 11:14:06 AM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error:
%%1053

Error: (01/18/2015 11:14:06 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.

Error: (01/18/2015 11:13:33 AM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service failed to start due to the following error:
%%1053

Error: (01/18/2015 11:13:33 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Apple Mobile Device service to connect.

Error: (01/18/2015 10:15:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.

Error: (01/18/2015 10:14:35 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (01/18/2015 10:14:14 AM) (Source: Service Control Manager) (User: )
Description: The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error:
%%1053

Error: (01/18/2015 10:14:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 17%
Total physical RAM: 8191.29 MB
Available physical RAM: 6793.01 MB
Total Pagefile: 16380.75 MB
Available Pagefile: 14203.35 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.76 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:1384.19 GB) (Free:1064.57 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:12.97 GB) (Free:1.56 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHN-HP

Administrator ASPNET Guest
John


**** End of log ****

johnmckinley
Novice
Novice

Posts Posts : 38
Joined Joined : 2014-04-02
OS OS : Win7 Home 64bit
Points Points : 10307
# Likes # Likes : 0

View user profile

Back to top Go down

Re: Why did my Firefox browser just stop working?

Post by Superdave on Mon Jan 19, 2015 7:50 pm

I had problems with FF for the past two days but it only occured while on Youtube. It seemed like it was connected but everytime I clicked on video, I was told that the video was not available. I uninstalled and reinstalled FF but no luck. I tried System Restore with no luck. Yesterday, I couldn't uninstall it so I deleted the folders, reinstalled FF and it worked again. I can't determine why you're having problems.

Superdave
Captain
Captain

Posts Posts : 4202
Joined Joined : 2010-02-01
Gender Gender : Male
OS OS : Windows 8.1 and a dual-boot with XP Home SP3
Protection Protection : MSE, Windows Defender, Windows firewall
Points Points : 83181
# Likes # Likes : 0

View user profile

Back to top Go down

View previous topic View next topic Back to top

- Similar topics

 
Permissions in this forum:
You cannot reply to topics in this forum