Issues with Mozilla Firefox

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Issues with Mozilla Firefox

Post by craftyloser on 15th January 2015, 2:18 am

I've been having some issues with firefox lately.  They started a couple of days ago (or maybe just yesterday...not 100% for sure) and haven't let up all that much.  It started out with just crashing a few times here and after a while it was alright.  Well today I got on and after a few hours of browsing around, it started crashing again.  I kept restarting it and even went so far as uninstalling it and re-installing it.  It kept crashing.  It wouldn't even open all the way before it'd crash again.  Eventually it wanted me to "restart" firefox (I've even restarted my computer).  So I did.  I redownloaded my main addons (WOT, Adblocker and pinterest) and went about my business for about a half hour before it crashed again.  This time it started back up but it eventually started freezing/hanging up.  I cleared my cache and even went to update my plugins.  The only one that needed updating is Adobe Acrobat Reader but I was unable to do so.  I'd get to the site to update it and I could see the download button but I couldn't click it (so maybe that's an adope problem).  The add on is disabled, by firefox itself, so I'm not sure how that could be a problem when it's not even running (shouldn't addon be up to date if you've uninstalled and re-installed anyway?).

So I was wondering if maybe there's a possibility that there's something on my computer that's *just* attacking firefox (because that's the only program giving me issues).  At the moment it's running alright (cross my fingers) except one unresponsive script on amazon.

Anyway, is there anything you guys can do to help me out?  It's frustrating me to no end and it's making me consider starting to use chrome even though I really don't like it.

Oh, also, as I've typed this up...I've gotten an alert saying that "Host Process for Windows Task has stopped working".  I've seen this once or twice before, today, but I'm unsure as to what it is because I've never seen it before today (or can't remember seeing it).

EDIT: I got an unresponsive script on youtube...(I can't post what the script was because your rules don't allow new users to post links for 7 days and the script error was a link and I didn't get a screenshot) and after I let it sit for a minute, firefox crashed.

This is what the crash report said...if it helps any

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Re: Issues with Mozilla Firefox

Post by Superdave on 15th January 2015, 7:15 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
How does IE work? Any problems with that?
Let's run some scans just to make sure that your computer is clean.


Please download [You must be registered and logged in to see this link.]by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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Re: Issues with Mozilla Firefox

Post by craftyloser on 17th January 2015, 4:38 pm

How am I supposed to post logs when it won't allow new members to post external links or emails for 7 days? This is ridiculous.

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Re: Issues with Mozilla Firefox

Post by Superdave on 17th January 2015, 6:40 pm

Remove any links in the logs and you should be able to post the logs.

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Re: Issues with Mozilla Firefox

Post by craftyloser on 17th January 2015, 7:52 pm

But wouldn't that defeat the purpose of posting the logs?
I took out the one link that was in from Malwarebytes...and the only other link(s) I see are PART of the log report.

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Re: Issues with Mozilla Firefox

Post by craftyloser on 17th January 2015, 7:57 pm

I don't use IE.  I have it but don't use it (if I can't use Firefox, I use Chrome...which is working fine).
There, I added "(dot)" to the beginning and end of the links I saw.  Kind of stupid to not let new users post links when they show up in logs. =\

AdwCleaner log
# AdwCleaner v4.108 - Report created 17/01/2015 at 10:59:01
# Updated 17/01/2015 by Xplode
# Database : 2015-01-13.2 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Holly - GADGET
# Running from : C:\Users\Holly\Desktop\adwcleaner_4.108.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\Common Files\Software Update Utility
Folder Deleted : C:\Users\Holly\Documents\Updater
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.dll
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnu.xpt
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.dll
File Deleted : C:\Program Files (x86)\Mozilla Firefox\plugins\npdnupdater2.xpt
File Deleted : C:\Users\Holly\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www (dot) azlyrics (dot) com_0.localstorage
File Deleted : C:\Users\Holly\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www (dot) azlyrics (dot) com_0.localstorage-journal
File Deleted : C:\Users\Holly\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.olark (dot) com_0.localstorage-journal

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496


-\\ Mozilla Firefox v35.0 (x86 en-US)


-\\ Google Chrome v39.0.2171.99


-\\ Opera v0.0.0.0


*************************

AdwCleaner[R0].txt - [2866 octets] - [17/01/2015 10:56:40]
AdwCleaner[S0].txt - [2829 octets] - [17/01/2015 10:59:01]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2889 octets] ##########


----------------------------------------------

Malwarebyes Anti-Malware log

Malwarebytes Anti-Malware

Scan Date: 1/17/2015
Scan Time: 11:05:14 AM
Logfile:
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.01.17.04
Rootkit Database: v2015.01.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Holly

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 334404
Time Elapsed: 16 min, 41 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)


----------------------------------------------

Junkware Removal Tool log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 7 Home Premium x64
Ran by Holly on Sat 01/17/2015 at 11:25:32.85
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 01/17/2015 at 11:28:44.90
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


----------------------------------------------

Security Check
I went to run it and got the following alert...
"UNSUPPORTED OPERATING SYSTEM! ABORTED!"

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Re: Issues with Mozilla Firefox

Post by Superdave on 17th January 2015, 11:02 pm

But wouldn't that defeat the purpose of posting the logs?
I took out the one link that was in from Malwarebytes...and the only other link(s) I see are PART of the log report..
Not really. I will still be able to read the log.
Kind of stupid to not let new users post links when they show up in logs. =\
I can't speak for administration.
What AV are you using and is it up to date?
Have you tried uninstalling and reinstalling FF?


Last edited by Superdave on 18th January 2015, 12:34 am; edited 1 time in total

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Re: Issues with Mozilla Firefox

Post by craftyloser on 18th January 2015, 12:21 am

I do not have an antivirus as I do not have the money to keep up a subscription.  I used to have a trial version of McAfee, that came with the computer.

And yes, I have uninstalled firefox and reinstalled it.  Several times.  This includes a couple of restarts as well.  I haven't tried using firefox for a couple of days, though.  So I don't know if the problems have persisted or not.

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Re: Issues with Mozilla Firefox

Post by Superdave on 18th January 2015, 12:37 am

You can installed one of these free AV's. They're just as effective as the paid for versions. I would suggest MicroSoft Security Essentials or Comodo

Before we continue download and install a free antivirus.

Remember to only install one antivirus!

1) [You must be registered and logged in to see this link.]
2) [You must be registered and logged in to see this link.]
3) [You must be registered and logged in to see this link.]
4) [You must be registered and logged in to see this link.] All versions and all languages.
5) [You must be registered and logged in to see this link.] (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.

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