New Laptop Issues

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New Laptop Issues

Post by racafrustrated on Wed 14 Jan - 13:20

I purchased a new acer laptop running Windows 8.1. It has an intel I5 chip, 8gb ram and 1000 gb hard drive.

Issue #1. While on line it will get hung up on random websites... Close and try again and will sometimes it will reload. I am not sure but it feels like something is running in the background maybe virus software that was loaded with the machine. (McAfee)

Issue #2 The "trial" software expired today. I don't want to purchase this software. Any recommendations for a good free software?

Thanks!

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Re: New Laptop Issues

Post by Superdave on Wed 14 Jan - 14:08

Any recommendations for a good free software?
If you mean an Anti-virus program, Windows 8.1 comes with its AV called Windows Defender. You can uninstall McAfee. If you have problems uninstalling it, please let me know and I'll give you a tool to do so. The problems you mentioned could have been caused by running two AV's. Is this computer still under warranty?

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Re: New Laptop Issues

Post by racafrustrated on Wed 14 Jan - 15:23

Sorry, yes you are correct "anti-virus program". I am removing McAfee now...

Yes it is under a warranty. I Purchased it in December, 2014

Warranty Length/Type:
1 Year Limited: Parts & Labor Hardware Technical Support 1 Year
Software Support 90 days

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Re: New Laptop Issues

Post by Superdave on Thu 15 Jan - 6:20

If you're still experiencing problems you should take it back for warranty repairs.

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