Windows XP HELP!

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Windows XP HELP!

Post by Decible on Sun Jan 11, 2015 3:11 am

I'm having a problem with Windows XP locking up and auto restarting. This only occurs when I'm watching movies off the HD or on NetFlix. The system is completely clean of viruses and malware, this is something that has started in the last 4 or 5 weeks. I can't figure it out! If I'm on the internet or doing other work it runs beautifully no problems but as soon as I start to watch a movie, it may run great for an hour and either lock up or restart on its own. I can be on netflix and watch it for 2 hours and no problem and then the next day it may lock up or restart 4-6 times. Im STUMPED :-/

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Re: Windows XP HELP!

Post by Decible on Sun Jan 11, 2015 3:15 am

I need help diagnosing the problem...I'm out of ideas

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Re: Windows XP HELP!

Post by Superdave on Sun Jan 11, 2015 7:49 pm

Download BlueScreenView to your desktop.
BlueScreenView
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply.

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Re: Windows XP HELP!

Post by Decible on Sun Jan 11, 2015 10:06 pm

==================================================
Dump File : Mini010715-01.dmp
Crash Time : 1/7/2015 6:50:47 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : dxg.sys
Caused By Address : dxg.sys+43c
File Description : DirectX Graphics Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2105)
Processor : 32-bit
Crash Address : ntoskrnl.exe+1d551
Stack Address 1 : dxg.sys+43c
Stack Address 2 : dxg.sys+749
Stack Address 3 : ntoskrnl.exe+699f
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini010715-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
Dump File Time : 1/7/2015 6:52:01 PM
==================================================

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Re: Windows XP HELP!

Post by Superdave on Sun Jan 11, 2015 10:53 pm

As I suspected, the problem is with the video card. Go to the DirectX website and try to update the driver.

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Re: Windows XP HELP!

Post by Decible on Sun Jan 11, 2015 11:31 pm

Okay I'll give it a go. I just updated the directx driver although I checked and I had the 9.0c driver but I reinstalled incase it got corrupted somehow and I went ahead and updatated the ati graphics card driver as well. See if that cleans it up.

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Re: Windows XP HELP!

Post by Decible on Sun Jan 11, 2015 11:39 pm

Well, crap....just went to Netflix to try it out. Got about 3 min into the show and it froze. It's not a blue screen freeze though. It's like the picture completely freezes and you can't do anything. The mouse won't move and there is a humming sound that comes through the speakers. And you have to hit the restart button. I'll try again but it appears for the moment it's still doing the same thing.

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Re: Windows XP HELP!

Post by Superdave on Mon Jan 12, 2015 1:32 am

Does it do that in Safe Mode? Check your Device Manager and see if there are any yellow warning icons.

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Re: Windows XP HELP!

Post by Decible on Mon Jan 12, 2015 11:04 pm

Haven't tried in safe mode, doesn't the wifi get turned off in safe mode though? And no hardware issues in the device manager

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Re: Windows XP HELP!

Post by Superdave on Mon Jan 12, 2015 11:27 pm

@Decible wrote:Haven't tried in safe mode, doesn't the wifi get turned off in safe mode though? And no hardware issues in the device manager
We won't know until we try. If wifi is turned off, try watching a movie from you hard drive.

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Re: Windows XP HELP!

Post by Decible on Sat Jan 17, 2015 2:16 am

So sorry I've been so busy at work I'm just getting back to this. I'm letting a movie play in safe mode now. It's 22 minutes in and it hasn't locked up. I'll let it play a bit longer but if it plays through and now lock up any idea what it could be when not in safe mode?

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Re: Windows XP HELP!

Post by Superdave on Sat Jan 17, 2015 2:25 am

Safe mode uses less resources. In Normal Mode, something is eating up the resources.
Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

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Re: Windows XP HELP!

Post by Decible on Sat Jan 17, 2015 2:54 am

Process CPU Private Bytes Working Set PID Description Company Name Command Line
System Idle Process 100.00 0 K 16 K 0
System 0 K 368 K 4
Interrupts < 0.01 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 168 K 416 K 688 Windows NT Session Manager Microsoft Corporation \SystemRoot\System32\smss.exe
csrss.exe 1,668 K 4,100 K 1656 Client Server Runtime Process Microsoft Corporation C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
winlogon.exe 6,568 K 3,480 K 1768 Windows NT Logon Application Microsoft Corporation winlogon.exe
services.exe 3,004 K 4,000 K 1828 Services and Controller app Microsoft Corporation C:\WINDOWS\system32\services.exe
ati2evxx.exe 1,872 K 3,272 K 224 ATI External Event Utility EXE Module ATI Technologies Inc. C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe 2,980 K 4,888 K 268 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k DcomLaunch
wmiprvse.exe 1,760 K 4,936 K 2988 WMI Microsoft Corporation C:\WINDOWS\system32\wbem\wmiprvse.exe
svchost.exe 1,836 K 4,444 K 392 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost -k rpcss
svchost.exe 16,968 K 27,388 K 516 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe 1,804 K 4,064 K 620 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k NetworkService
svchost.exe 1,516 K 3,980 K 680 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\system32\svchost.exe -k LocalService
spoolsv.exe 6,200 K 7,992 K 1028 Spooler SubSystem App Microsoft Corporation C:\WINDOWS\system32\spoolsv.exe
CTAudSvc.exe 864 K 2,840 K 1100 Creative Audio Service Creative Technology Ltd "C:\Program Files\Creative\Shared Files\CTAudSvc.exe"
svchost.exe 1,304 K 3,948 K 1140 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k LocalService
AppleMobileDeviceService.exe 9,464 K 13,148 K 1200 YSLoader.exe Apple Inc. "C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe"
avgidsagent.exe 16,296 K 25,432 K 1320 AVG Identity Protection Service AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG2015\avgidsagent.exe"
avgwdsvc.exe 9,940 K 18,464 K 1732 AVG Watchdog Service AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG2015\avgwdsvc.exe"
avgnsx.exe 6,904 K 12,712 K 2248 AVG Online Shield Service AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG2015\avgnsx.exe"
avgemcx.exe 2,288 K 6,072 K 2292 AVG E-mail Scanner AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG2015\avgemcx.exe"
mDNSResponder.exe 964 K 3,016 K 2040 Bonjour Service Apple Inc. "C:\Program Files\Bonjour\mDNSResponder.exe"
CTSVCCDA.EXE 424 K 1,400 K 1788 Creative Service for CDROM Access Creative Technology Ltd C:\WINDOWS\system32\CTsvcCDA.exe
jqs.exe 2,212 K 1,448 K 1084 Java Quick Starter Service Oracle Corporation "C:\Program Files\Java\jre7\bin\jqs.exe" -service -config "C:\Program Files\Java\jre7\lib\deploy\jqs\jqs.conf"
svchost.exe 2,468 K 4,348 K 2152 Generic Host Process for Win32 Services Microsoft Corporation C:\WINDOWS\System32\svchost.exe -k imgsvc
MsPMSPSv.exe 428 K 1,612 K 2536 WMDM PMSP Service Microsoft Corporation C:\WINDOWS\system32\MsPMSPSv.exe
iPodService.exe 2,368 K 3,928 K 2952 iPodService Module (32-bit) Apple Inc. "C:\Program Files\iPod\bin\iPodService.exe"
alg.exe 1,056 K 3,208 K 936 Application Layer Gateway Service Microsoft Corporation C:\WINDOWS\System32\alg.exe
lsass.exe 3,780 K 1,068 K 1840 LSA Shell (Export Version) Microsoft Corporation C:\WINDOWS\system32\lsass.exe
ati2evxx.exe 2,076 K 3,796 K 928 ATI External Event Utility EXE Module ATI Technologies Inc. Ati2evxx.exe -Client
avgrsx.exe 9,420 K 17,120 K 1264 AVG Resident Shield Service AVG Technologies CZ, s.r.o. c:\PROGRA~1\AVG\AVG2015\avgrsx.exe /boot
avgcsrvx.exe 12,600 K 65,528 K 1364 AVG Scanning Core Module - Server Part AVG Technologies CZ, s.r.o. C:\Program Files\AVG\AVG2015\avgcsrvx.exe /pipeName=1e7a5558-0100-0000-5064-1c461a5fd13c /binaryPath="C:\Program Files\AVG\AVG2015\"
explorer.exe 19,704 K 27,672 K 2196 Windows Explorer Microsoft Corporation C:\WINDOWS\Explorer.EXE
iTunesHelper.exe 10,404 K 14,860 K 3596 iTunesHelper Apple Inc. "C:\Program Files\iTunes\iTunesHelper.exe"
avgui.exe 16,592 K 12,316 K 3604 AVG User Interface AVG Technologies CZ, s.r.o. "C:\Program Files\AVG\AVG2015\avgui.exe" /TRAYONLY
CtHelper.exe 3,900 K 6,228 K 3684 CtHelper Application Creative Technology Ltd "C:\WINDOWS\system32\CTHELPER.EXE"
jusched.exe 792 K 2,896 K 3692 Java(TM) Update Scheduler Oracle Corporation "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
CTDVDDET.exe 848 K 3,256 K 3796 CTDVDDET Creative Technology Ltd "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
CTSysVol.exe 3,040 K 5,692 K 3820 CTSysVol.exe Creative Technology Ltd "C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe" /r
RcMan.exe 2,696 K 5,016 K 3908 Remote Control Manager Creative Technology Ltd "C:\Program Files\Creative\MediaSource\RemoteControl\RCMan.EXE"
ctfmon.exe 916 K 3,784 K 3924 CTF Loader Microsoft Corporation "C:\WINDOWS\system32\ctfmon.exe"
ZDWlan.exe 2,580 K 5,228 K 568 IEEE 802.11b+g Wireless LAN Utility MFC Application "C:\Program Files\ZyDAS\ZD1211 802.11g Utility\ZDWlan.exe"
firefox.exe 156,712 K 139,028 K 3468 Firefox Mozilla Corporation "C:\Program Files\Mozilla Firefox\firefox.exe"
MOM.exe 25,464 K 3,936 K 3936 Catalyst Control Center: Monitoring program Advanced Micro Devices Inc. "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM"
CCC.exe 35,276 K 6,724 K 3212 Catalyst Control Centre: Host application ATI Technologies Inc. "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe" 0
procexp.exe 10,548 K 17,012 K 360 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\DOCUME~1\Sam\LOCALS~1\Temp\Rar$EX00.843\procexp.exe"


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Re: Windows XP HELP!

Post by Superdave on Sat Jan 17, 2015 6:45 pm

Did it play the whole movie in Safe Mode? What happens when you play a movie you have save on your computer in Normal Mode?

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Re: Windows XP HELP!

Post by Decible on Sat Jan 17, 2015 6:48 pm

Well it played for 45 min and didn't freeze in safe mode. Then I rebooted and watched the whole movie 2hr 25min in normal mode and it didn't freeze. Strange....haven't tried Netflix yet...

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Re: Windows XP HELP!

Post by Superdave on Sat Jan 17, 2015 6:50 pm

Please let me know how it goes?

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Re: Windows XP HELP!

Post by Decible on Sat Jan 17, 2015 7:54 pm

I will I'm about to sit down and I'll give Netflix ago. I'll see what happens and report back here.

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Re: Windows XP HELP!

Post by Decible on Sun Jan 18, 2015 2:46 am

Well it's still doing it but not as frequently....

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Re: Windows XP HELP!

Post by Superdave on Sun Jan 18, 2015 6:39 pm

@Decible wrote:Well it's still doing it but not as frequently....
That happens when you're streaming a movie. Does it do it when you watch a movie that is already on your computer?

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Re: Windows XP HELP!

Post by Decible on Sun Jan 18, 2015 7:29 pm

It has only done it once or twice when I'm watching off my HD. Last night while watching Netflix it did it 3 time in like 4 hours but last week it froze 5 times in 20 minutes. Seems to do it once in a blue moon when watching off the HD.

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Re: Windows XP HELP!

Post by Superdave on Mon Jan 19, 2015 1:26 am

What program do you watch movies with off your hard drive and what program when you're watching streaming movies?

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Re: Windows XP HELP!

Post by Decible on Mon Jan 19, 2015 4:18 am

I use the vlc media player for HD and Netflix streams via a plugin...silver light by Microsoft I think

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Re: Windows XP HELP!

Post by Superdave on Mon Jan 19, 2015 7:34 pm

Let's check the operating temperatures. You can download and install SpeedFan here.

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Re: Windows XP HELP!

Post by Decible on Tue Jan 20, 2015 11:37 pm

Ill get it done right now and have a look

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Re: Windows XP HELP!

Post by Decible on Tue Jan 20, 2015 11:43 pm

Crap...when I click the download button on that page...I might have (think AVG caught it though) infected my computer. The download button I just noticed takes you too a third party site for zi72.....

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Re: Windows XP HELP!

Post by Superdave on Tue Jan 20, 2015 11:49 pm

Something must have re-directed when you hit the link. It takes me right to the Speedfan site. Try downloading it on another computer.

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Re: Windows XP HELP!

Post by Decible on Tue Jan 20, 2015 11:51 pm

It took me too the speedfan site but when I click the download button on the site it pops up a download for 7zip.exe

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Re: Windows XP HELP!

Post by Superdave on Tue Jan 20, 2015 11:57 pm

I tried it again and saved it to my computer. The file is called instsF450.exe

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Re: Windows XP HELP!

Post by Decible on Wed Jan 21, 2015 12:05 am

K lemme try agsin

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Re: Windows XP HELP!

Post by Decible on Wed Jan 21, 2015 12:07 am

It worked that time

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Re: Windows XP HELP!

Post by Decible on Wed Jan 21, 2015 12:14 am

Is there a way to create a log to show you?

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Re: Windows XP HELP!

Post by Superdave on Wed Jan 21, 2015 2:53 am

@Decible wrote:Is there a way to create a log to show you?
No, just check to see if any are flaming. You can check the website of your computer to see the normal operating temps.

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Re: Windows XP HELP!

Post by Decible on Wed Jan 21, 2015 2:56 am

Temp 2 is 2* - 4* Higher than the suggested temp. Not sure what temp 2 is measuring

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Re: Windows XP HELP!

Post by Superdave on Wed Jan 21, 2015 5:10 pm

I'm stumped. It's not overheating so I can't figure this out unless I'm sitting in front of the computer which is impossible. Does it still freeze and restart or just freezes?

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Re: Windows XP HELP!

Post by Decible on Wed Jan 21, 2015 5:14 pm

As long as I'm watching off the HD it seems to not do either. I'm going to reinstall the silver light plugin for Netflix and see if there is an issue with that....if not...I'm in the same boat as you, I'll also watch the temps and see if the spike when on netflix

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Re: Windows XP HELP!

Post by Decible on Mon Feb 02, 2015 1:56 am

Dave,

I figured out the problem. It was the power supply. It was going out and the system was getting a voltage drop. It crapped out 3 days ago and since I have replaced it, it's ran flawless and cooler too....14 degrees at that. I'd have never thought to check voltage.

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Re: Windows XP HELP!

Post by Superdave on Mon Feb 02, 2015 2:08 am

That is good news. Who would have thought about checking that.

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Re: Windows XP HELP!

Post by Decible on Tue Feb 03, 2015 1:43 am

Well...in the future if you exhaust all options and still can't figure out why a pc is restarting and freezing for no reason you can tell the next guy to bust out the volt meter! Lol

Honestly I'd have never thought to check voltage, it makes perfect since now...but I'd have sworn it was a software issue way before I'd have thought to check voltage. Not one freeze or restart in 5 days and runs between 94 to 101 degrees.

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