SLOW PC.... Maybe Virus

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SLOW PC.... Maybe Virus

Post by Vista on Mon 29 Dec 2014, 1:41 pm

My computer is slow and has been acting weird. I ran the scans but my PC will not allow me to run the Security Check by screen317...even if I click run anyway. Please advise. Thank you for your help!

Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]

Scan Date: 12/28/2014
Scan Time: 8:33:38 PM
Logfile:
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.12.28.12
Rootkit Database: v2014.12.23.02
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: DelawareGlassTinting

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 347213
Time Elapsed: 24 min, 20 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

# AdwCleaner v4.106 - Report created 28/12/2014 at 20:22:54
# Updated 21/12/2014 by Xplode
# Database : 2014-12-28.1 [Live]
# Operating System : Windows 8.1 (64 bits)
# Username : DelawareGlassTinting - DGT
# Running from : C:\Users\DelawareGlassTinting\AppData\Local\Microsoft\Windows\INetCache\IE\0M6Q2I92\adwcleaner_4.106.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\Coupons.com CouponBar
Folder Deleted : C:\Users\DelawareGlassTinting\AppData\LocalLow\Toolbar4

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [Pokki]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\TbCommonUtils.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\TbHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler
Key Deleted : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler.1
Key Deleted : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils
Key Deleted : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbRequest
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbRequest.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbTask
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbTask.1
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper
Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager.1
Key Deleted : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook
Key Deleted : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook.1
Key Deleted : HKLM\SOFTWARE\Classes\TBSB07898.IEToolbar
Key Deleted : HKLM\SOFTWARE\Classes\TBSB07898.IEToolbar.1
Key Deleted : HKLM\SOFTWARE\Classes\TBSB07898.TBSB07898
Key Deleted : HKLM\SOFTWARE\Classes\TBSB07898.TBSB07898.3
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.TBSB07898
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.TBSB07898.1
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4CE516A7-F7AC-4628-B411-8F886DC5733E}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1C950DE5-D31E-42FB-AFB9-91B0161633D8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3BDF4CE9-E81D-432B-A55E-9F0570CE811F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{57CADC46-58FF-4105-B733-5A9F3FC9783C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9F34B17E-FF0D-4FAB-97C4-9713FEE79052}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A9A56B8E-2DEB-4ED3-BC92-1FA450BCE1A5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE338F6D-5A7C-4D1D-86E3-C618532079B5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C339D489-FABC-41DD-B39D-276101667C70}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D433A9D0-8267-40CB-8AD5-24F22FA5373F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D565B35E-B787-40FA-95E3-E3562F8FC1A0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D89031C2-10DA-4C90-9A62-FCED012BC46B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8660E5B3-6C41-44DE-8503-98D99BBECD41}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A85A5E6A-DE2C-4F4E-99DC-F469DF5A0EEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4509D3CC-B642-4745-B030-645B79522C6D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B87F8B63-7274-43FD-87FA-09D3B7496148}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{EC4085F2-8DB3-45A6-AD0B-CA289F3C5D7E}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8660E5B3-6C41-44DE-8503-98D99BBECD41}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FCBCCB87-9224-4B8D-B117-F56D924BEB18}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8660E5B3-6C41-44DE-8503-98D99BBECD41}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{8660E5B3-6C41-44DE-8503-98D99BBECD41}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{A85A5E6A-DE2C-4F4E-99DC-F469DF5A0EEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2A42D13C-D427-4787-821B-CF6973855778}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3D8478AA-7B88-48A9-8BCB-B85D594411EC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E67D5BC7-7129-493E-9281-F47BDAFACE4F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}
Key Deleted : HKCU\Software\Pokki
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Pokki
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.1.3
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CouponBar5.0.0.4

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17416


*************************

AdwCleaner[R0].txt - [10539 octets] - [28/12/2014 20:20:11]
AdwCleaner[S0].txt - [9201 octets] - [28/12/2014 20:22:54]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [9261 octets] ##########






~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 8.1 x64
Ran by DelawareGlassTinting on Sun 12/28/2014 at 21:25:27.56
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services

Successfully stopped: [Service] couponprinterservice
Successfully deleted: [Service] couponprinterservice



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-1056042642-1845268101-2440002891-1001\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\\Start Page



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] "C:\Windows\couponprinter.ocx"



~~~ Folders

Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"
Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin"



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 12/28/2014 at 21:28:54.94
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Vista

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Operating System : Windows 8

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Re: SLOW PC.... Maybe Virus

Post by Superdave on Tue 30 Dec 2014, 6:27 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
What AV are you using and is it up-to-date?

Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.


Superdave
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Re: SLOW PC.... Maybe Virus

Post by Vista on Tue 30 Dec 2014, 9:54 am

I am using 2014 McAfee Total Security which is up to date. I think I opened an email on my phone and it made my phone, Galaxy S5 a little weird. Not sure if I looked at it on my PC afterwards.
So, while I was trying to scan the Mal. Anti Rootkit I get a FAILED SCAN error saying: This version of Malware Anti Root Kit requires you to completely exit the malware anti malware application to continue.
I also noticed at the bottom bar, (the picture of a house) was running something, I clicked on it and it says: Pokki Start Menu: This app can't open while File Explorer is running with Administrator privileges. Restart File Explorer normally and try again. Never seen that before. Please advise. Thank you.

Vista

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Re: SLOW PC.... Maybe Virus

Post by Superdave on Tue 30 Dec 2014, 1:13 pm

Windows 8 and 8.1 comes with its own AV called Windows Defender. If you're using another AV you must make sure the WD is de-activated.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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Re: SLOW PC.... Maybe Virus

Post by Vista on Fri 02 Jan 2015, 4:55 am

There were no infected files on the ESET scan

Vista

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Re: SLOW PC.... Maybe Virus

Post by Superdave on Fri 02 Jan 2015, 6:07 am

How's your computer working now? Any other issues or questions?

Superdave
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Re: SLOW PC.... Maybe Virus

Post by Vista on Fri 02 Jan 2015, 9:09 am

it seems to be working fine now Thanks!!!

Vista

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Re: SLOW PC.... Maybe Virus

Post by Superdave on Fri 02 Jan 2015, 10:06 am

Ok, let's do some clean up.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
******************************************
This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create Registry backup
  • Purge System Restore Points
  • Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
********************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

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Re: SLOW PC.... Maybe Virus

Post by Sponsored content Today at 11:02 pm


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