Just another slow laptop

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Just another slow laptop

Post by jseiler on Thu Dec 25, 2014 10:15 pm

We have a Dell Vostro 1440 (running windows 7) my daughter uses for school that is pretty slow. The usual logs are below:

# AdwCleaner v4.106 - Report created 24/12/2014 at 22:21:07
# Updated 21/12/2014 by Xplode
# Database : 2014-12-21.4 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Joni - JONI-PC
# Running from : C:\Users\Joni\Desktop\adwcleaner_4.106.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

File Deleted : C:\Users\Joni Seiler\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_www.superfish.com_0.localstorage
File Deleted : C:\Users\Joni Seiler\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_www.superfish.com_0.localstorage-journal

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496


-\\ Google Chrome v39.0.2171.95

[C:\Users\Joni Seiler\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : [You must be registered and logged in to see this link.]
[C:\Users\Joni Seiler\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : [You must be registered and logged in to see this link.]
[C:\Users\Joni Seiler\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : [You must be registered and logged in to see this link.]
[C:\Users\Joni Seiler\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : [You must be registered and logged in to see this link.]
[C:\Users\Joni Seiler\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : [You must be registered and logged in to see this link.]
[C:\Users\Joni Seiler\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Extension] : ihkeoookbpemkdccdccdmacnidhooohk

*************************

AdwCleaner[R0].txt - [2155 octets] - [24/12/2014 22:10:06]
AdwCleaner[S0].txt - [2092 octets] - [24/12/2014 22:21:07]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2152 octets] ##########



Results of screen317's Security Check version 0.99.93
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Trend Micro Titanium Internet Security
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 51
Java version 32-bit out of Date!
Google Chrome (39.0.2171.71)
Google Chrome (39.0.2171.95)
````````Process Check: objlist.exe by Laurent````````
Trend Micro Titanium TiMiniService.exe
Trend Micro Titanium TiResumeSrv.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

jseiler
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Re: Just another slow laptop

Post by Superdave on Thu Dec 25, 2014 11:36 pm

Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.


First [You must be registered and logged in to see this link.]

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the [You must be registered and logged in to see this link.].

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download [You must be registered and logged in to see this link.] and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: [You must be registered and logged in to see this link.] adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
*******************************************
Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

Superdave
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Re: Just another slow laptop

Post by jseiler on Sat Dec 27, 2014 2:01 am

JRT log.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.0 (11.29.2014:1)
OS: Windows 7 Home Premium x64
Ran by Joni on Fri 12/26/2014 at 19:49:23.83
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\pcdr"
Successfully deleted: [Folder] "C:\Users\Joni\AppData\Roaming\pcdr"



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 12/26/2014 at 19:53:00.32
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

jseiler
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Re: Just another slow laptop

Post by Superdave on Sat Dec 27, 2014 6:40 pm

I would like to see the MBAM log.

Superdave
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Re: Just another slow laptop

Post by jseiler on Fri Jan 02, 2015 12:34 am

Sorry about that. There wasn't anything detected so I didn't think about it. Here you go.

Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]

Scan Date: 1/1/2015
Scan Time: 6:09:20 PM
Logfile: MBAM.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2015.01.01.06
Rootkit Database: v2014.12.30.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Joni

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 336376
Time Elapsed: 18 min, 3 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

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Re: Just another slow laptop

Post by Superdave on Fri Jan 02, 2015 1:03 am

Malwarebytes' Anti-Rootkit

Please download [You must be registered and logged in to see this link.] and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and [You must be registered and logged in to see this link.] all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.


Superdave
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Re: Just another slow laptop

Post by jseiler on Fri Jan 02, 2015 3:26 am

Results:

Malwarebytes Anti-Rootkit BETA 1.08.2.1001
[You must be registered and logged in to see this link.]

Database version: v2015.01.02.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17501
Joni :: JONI-PC [administrator]

1/1/2015 9:10:12 PM
mbar-log-2015-01-01 (21-10-12).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 336036
Time elapsed: 13 minute(s), 45 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17501

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.526000 GHz
Memory total: 2003496960, free: 929812480

Downloaded database version: v2015.01.02.01
Downloaded database version: v2014.12.30.01
Downloaded database version: v2014.12.06.01
=======================================
Initializing...
------------ Kernel report ------------
01/01/2015 21:10:03
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\compbatt.sys
\SystemRoot\system32\drivers\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\tmtdi.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\drivers\usbehci.sys
\SystemRoot\system32\drivers\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\bcmwl664.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\Apfiltr.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\Impcd.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\stwrt64.sys
\SystemRoot\system32\DRIVERS\portcls.sys
\SystemRoot\system32\DRIVERS\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\IntcDAud.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\btwampfl.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\System32\Drivers\BTHUSB.sys
\SystemRoot\System32\Drivers\bthport.sys
\SystemRoot\System32\Drivers\RtsUStor.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\system32\DRIVERS\rfcomm.sys
\SystemRoot\system32\drivers\BthEnum.sys
\SystemRoot\system32\DRIVERS\bthpan.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\btwavdt.sys
\SystemRoot\system32\drivers\btwaudio.sys
\SystemRoot\system32\DRIVERS\btwl2cap.sys
\SystemRoot\system32\DRIVERS\btwrchid.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\CtClsFlt.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\System32\Drivers\fastfat.SYS
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\DRIVERS\tmcomm.sys
\SystemRoot\system32\DRIVERS\tmevtmgr.sys
\SystemRoot\system32\DRIVERS\tmactmon.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\System32\ATMFD.DLL
\??\C:\windows\system32\drivers\mbamchameleon.sys
\??\C:\windows\system32\drivers\MBAMSwissArmy.sys
\WINDOWS\System32\ntdll.dll
\WINDOWS\System32\smss.exe
\WINDOWS\System32\apisetschema.dll
\WINDOWS\System32\autochk.exe
\WINDOWS\System32\gdi32.dll
\WINDOWS\System32\clbcatq.dll
\WINDOWS\System32\user32.dll
\WINDOWS\System32\ws2_32.dll
\WINDOWS\System32\iertutil.dll
\WINDOWS\System32\sechost.dll
\WINDOWS\System32\advapi32.dll
\WINDOWS\System32\setupapi.dll
\WINDOWS\System32\kernel32.dll
\WINDOWS\System32\Wldap32.dll
\WINDOWS\System32\msctf.dll
\WINDOWS\System32\ole32.dll
\WINDOWS\System32\imagehlp.dll
\WINDOWS\System32\nsi.dll
\WINDOWS\System32\difxapi.dll
\WINDOWS\System32\psapi.dll
\WINDOWS\System32\rpcrt4.dll
\WINDOWS\System32\oleaut32.dll
\WINDOWS\System32\lpk.dll
\WINDOWS\System32\shlwapi.dll
\WINDOWS\System32\comdlg32.dll
\WINDOWS\System32\usp10.dll
\WINDOWS\System32\wininet.dll
\WINDOWS\System32\imm32.dll
\WINDOWS\System32\msvcrt.dll
\WINDOWS\System32\urlmon.dll
\WINDOWS\System32\shell32.dll
\WINDOWS\System32\normaliz.dll
\WINDOWS\System32\userenv.dll
\WINDOWS\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\WINDOWS\System32\api-ms-win-downlevel-version-l1-1-0.dll
\WINDOWS\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\WINDOWS\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\WINDOWS\System32\comctl32.dll
\WINDOWS\System32\devobj.dll
\WINDOWS\System32\crypt32.dll
\WINDOWS\System32\KernelBase.dll
\WINDOWS\System32\wintrust.dll
\WINDOWS\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\WINDOWS\System32\cfgmgr32.dll
\WINDOWS\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\WINDOWS\System32\profapi.dll
\WINDOWS\System32\msasn1.dll
\WINDOWS\SysWOW64\normaliz.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR1
Upper Device Object: 0xfffffa80055c0790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000006f\
Lower Device Object: 0xfffffa8004d39aa0
Lower Device Driver Name: \Driver\RSUSBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8002750060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa80024f0050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8002750060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8002612960, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8002750060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80024f0050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 6A822B00

Partition information:

Partition 0 type is Other (0xde)
Partition is NOT ACTIVE.
Partition starts at LBA: 2048 Numsec = 204800

Partition 1 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 206848 Numsec = 40960000
Partition file system is NTFS
Partition is bootable

Partition 2 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 41166848 Numsec = 583973552

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 320072933376 bytes
Sector size: 512 bytes

Done!
Physical Sector Size: 512
Drive: 1, DevicePointer: 0xfffffa80055c0790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004ba2040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80055c0790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004d39aa0, DeviceName: \Device\0000006f\, DriverName: \Driver\RSUSBSTOR\
------------ End ----------
Alternate DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 0

Partition information:

Partition 0 type is Other (0xb)
Partition is NOT ACTIVE.
Partition starts at LBA: 8192 Numsec = 16144384

Partition 1 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 8270118912 bytes
Sector size: 512 bytes

Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-206848-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...
Removal finished

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Re: Just another slow laptop

Post by Superdave on Fri Jan 02, 2015 5:26 pm

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
[You must be registered and logged in to see this link.]

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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Re: Just another slow laptop

Post by jseiler on Mon Jan 05, 2015 6:53 am

No threats were found. Here is what was in the log file,

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK

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Re: Just another slow laptop

Post by Superdave on Mon Jan 05, 2015 7:47 pm

How's your computer working now? Any other issues or questions?

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Re: Just another slow laptop

Post by jseiler on Tue Jan 06, 2015 2:35 pm

It is still very slow and even as I type takes a while for the letters and words to come up. IE took a good 30 seconds to load. Every windows command has a more than normal delay.

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Re: Just another slow laptop

Post by Superdave on Tue Jan 06, 2015 10:49 pm

Could you please tell me the size of the hard drive and how much free space you have remaining?

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Re: Just another slow laptop

Post by jseiler on Wed Jan 07, 2015 4:38 am

245 GB free of 278 GB

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Re: Just another slow laptop

Post by Superdave on Wed Jan 07, 2015 8:17 pm

Download Process Explorer: [You must be registered and logged in to see this link.]
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

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Re: Just another slow laptop

Post by jseiler on Thu Jan 08, 2015 12:50 am

Here you go;

Process CPU Private Bytes Working Set PID Description Company Name Command Line
System Idle Process 96.71 0 K 24 K 0
System 0.46 112 K 52 K 4
Interrupts 0.54 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 688 K 80 K 280
csrss.exe 2,300 K 1,632 K 376
conhost.exe 1,076 K 120 K 1272
wininit.exe 1,672 K 124 K 440
services.exe 5,932 K 5,524 K 496
svchost.exe 0.01 5,080 K 4,152 K 676 Host Process for Windows Services Microsoft Corporation C:\windows\system32\svchost.exe -k DcomLaunch
unsecapp.exe 2,100 K 2,116 K 3672 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation C:\windows\system32\wbem\unsecapp.exe -Embedding
WmiPrvSE.exe 3,100 K 4,100 K 744
WmiPrvSE.exe 3,944 K 7,352 K 1572
svchost.exe < 0.01 5,280 K 4,824 K 752 Host Process for Windows Services Microsoft Corporation C:\windows\system32\svchost.exe -k RPCSS
svchost.exe 23,344 K 11,476 K 836 Host Process for Windows Services Microsoft Corporation C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
audiodg.exe 18,200 K 18,716 K 4452
svchost.exe 0.03 108,232 K 100,476 K 876 Host Process for Windows Services Microsoft Corporation C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
wlanext.exe < 0.01 1,980 K 1,840 K 1264
WUDFHost.exe 2,104 K 1,160 K 2180
dwm.exe 0.54 55,508 K 22,288 K 328 Desktop Window Manager Microsoft Corporation "C:\windows\system32\Dwm.exe"
svchost.exe 8,872 K 9,976 K 928 Host Process for Windows Services Microsoft Corporation C:\windows\system32\svchost.exe -k LocalService
svchost.exe < 0.01 37,856 K 31,588 K 960 Host Process for Windows Services Microsoft Corporation C:\windows\system32\svchost.exe -k netsvcs
taskeng.exe 2,060 K 5,336 K 4428
GoogleUpdate.exe 2,204 K 1,024 K 4588
stacsv64.exe < 0.01 13,152 K 3,052 K 1004 IDT PC Audio TPE IDT, Inc. C:\Program Files\IDT\WDM\STacSV64.exe
svchost.exe < 0.01 15,960 K 10,120 K 1116 Host Process for Windows Services Microsoft Corporation C:\windows\system32\svchost.exe -k NetworkService
spoolsv.exe 7,716 K 4,136 K 1360 Spooler SubSystem App Microsoft Corporation C:\windows\System32\spoolsv.exe
svchost.exe 11,756 K 10,044 K 1388 Host Process for Windows Services Microsoft Corporation C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
btwdins.exe 2,624 K 2,932 K 1488 Bluetooth Support Server Broadcom Corporation. C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
svchost.exe 5,700 K 4,808 K 1532 Host Process for Windows Services Microsoft Corporation C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
NOBuAgent.exe < 0.01 2,568 K 784 K 1580 Dell DataSafe Online Service Dell, Inc. "C:\Program Files (x86)\Dell\Dell Datasafe Online\NOBuAgent.exe" SERVICE
SftService.exe 4,296 K 1,780 K 1660 "C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE"
Toaster.exe 0.09 59,672 K 12,620 K 1124
STService.exe 3,724 K 3,788 K 2396
WLIDSVC.EXE 4,644 K 2,148 K 1812 "C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE"
WLIDSVCM.EXE 1,504 K 112 K 1964
svchost.exe < 0.01 2,080 K 1,096 K 892 Host Process for Windows Services Microsoft Corporation C:\windows\system32\svchost.exe -k bthsvcs
DeliveryService.exe < 0.01 31,368 K 11,592 K 2648 Dell Digital Delivery Windows Service Dell Products, LP. "C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe"
IAStorDataMgrSvc.exe 0.01 15,072 K 1,636 K 2864 IAStorDataSvc Intel Corporation "C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe"
LMS.exe 0.02 2,464 K 1,652 K 2948 Local Manageability Service Intel Corporation C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
svchost.exe < 0.01 40,752 K 28,864 K 2152 Host Process for Windows Services Microsoft Corporation C:\windows\System32\svchost.exe -k secsvcs
SearchIndexer.exe < 0.01 26,932 K 14,028 K 1192 Microsoft Windows Search Indexer Microsoft Corporation C:\windows\system32\SearchIndexer.exe /Embedding
SearchFilterHost.exe 5,076 K 8,768 K 2716
SearchProtocolHost.exe < 0.01 3,524 K 8,384 K 4328
SearchProtocolHost.exe < 0.01 2,696 K 7,320 K 3100 Microsoft Windows Search Protocol Host Microsoft Corporation "C:\windows\system32\SearchProtocolHost.exe" Global\UsGthrFltPipeMssGthrPipe_S-1-5-21-2784060838-1555932679-2798245614-10008_ Global\UsGthrCtrlFltPipeMssGthrPipe_S-1-5-21-2784060838-1555932679-2798245614-10008 1 -2147483646 "Software\Microsoft\Windows Search" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT; MS Search 4.0 Robot)" "C:\ProgramData\Microsoft\Search\Data\Temp\usgthrsvc" "DownLevelDaemon" "1"
UNS.exe 5,692 K 5,596 K 1988 User Notification Service Intel Corporation "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe"
taskhost.exe < 0.01 16,244 K 12,516 K 2168 Host Process for Windows Tasks Microsoft Corporation "taskhost.exe"
svchost.exe 2,692 K 2,864 K 2508 Host Process for Windows Services Microsoft Corporation C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
lsass.exe 5,076 K 6,504 K 520 Local Security Authority Process Microsoft Corporation C:\windows\system32\lsass.exe
lsm.exe 2,724 K 1,744 K 532
csrss.exe 0.20 3,500 K 9,048 K 460
winlogon.exe 3,144 K 2,000 K 584
explorer.exe 0.21 44,008 K 42,384 K 2904 Windows Explorer Microsoft Corporation C:\windows\Explorer.EXE
chrome.exe 0.01 29,988 K 31,028 K 2460 Google Chrome Google Inc. "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
chrome.exe < 0.01 35,244 K 1,432 K 3272 Google Chrome Google Inc. "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --type=gpu-process --channel="2460.0.310711195\34413703" --disable-d3d11 --supports-dual-gpus=false --gpu-driver-bug-workarounds=1,6,17,38 --disable-accelerated-video-decode --gpu-vendor-id=0x8086 --gpu-device-id=0x0046 --gpu-driver-vendor="Intel Corporation" --gpu-driver-version=8.15.10.2342 --ignored=" --type=renderer " /prefetch:822062411
iexplore.exe < 0.01 25,740 K 50,904 K 4360 Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe"
iexplore.exe < 0.01 113,340 K 115,772 K 1296 Internet Explorer Microsoft Corporation "C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE" SCODEF:4360 CREDAT:267521 /prefetch:2
procexp.exe 2,680 K 6,776 K 2108 Sysinternals Process Explorer Sysinternals - [You must be registered and logged in to see this link.] "C:\Users\Joni\AppData\Local\Temp\Temp1_ProcessExplorer.zip\procexp.exe"
procexp64.exe 1.08 22,944 K 39,756 K 2068 Sysinternals Process Explorer Sysinternals - [You must be registered and logged in to see this link.] "C:\Users\Joni\AppData\Local\Temp\Temp1_ProcessExplorer.zip\procexp.exe"
DSUpd.exe 14,724 K 1,832 K 864
AAM Updates Notifier.exe < 0.01 6,472 K 2,596 K 3084 AAM Updates Notifier Application Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe"
Creative Cloud.exe 0.02 17,108 K 16,636 K 3408 Adobe Creative Cloud Adobe Systems Incorporated "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true
AdobeIPCBroker.exe 0.01 3,332 K 1,832 K 3660 Adobe IPC Broker Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC\AdobeIPCBroker.exe" "-launchedbyvulcan"
CoreSync.exe 0.01 13,416 K 6,300 K 3232 Core Sync "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe"
Adobe CEF Helper.exe 13,940 K 2,192 K 3628 Adobe CEF Helper Adobe Systems Incorporated "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HEX\Adobe CEF Helper.exe" --type=renderer --no-sandbox --lang=en-US --lang=en-US --log-severity=disable --channel="3408.0.2115440079\395510701" /prefetch:3
jusched.exe 1,480 K 424 K 3436 Java Update Scheduler Oracle Corporation "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"


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Re: Just another slow laptop

Post by Superdave on Thu Jan 08, 2015 1:16 am

Open you Windows Task Manager, click on the Processes tab, select Toaster.exe and click on end process. Check to see if that makes any difference.

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Re: Just another slow laptop

Post by jseiler on Thu Jan 08, 2015 3:41 am

Interesting. Seems to initially work. It said this is a Dell backup. Why does this work, do I need it and will it start again on reboot?

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Re: Just another slow laptop

Post by Superdave on Thu Jan 08, 2015 7:34 pm

Why does this work, do I need it and will it start again on reboot?.
You may find some more information [You must be registered and logged in to see this link.] It is supposed to be part of a backup program by Dell. They suggest that you may contact Dell about this problem.

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Re: Just another slow laptop

Post by jseiler on Sat Jan 10, 2015 3:05 pm

Thank you. I will post under another topic if anything else comes up.

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Re: Just another slow laptop

Post by Superdave on Sat Jan 10, 2015 7:54 pm

I will leave this thread open for a while. Please post here if something else comes up.

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