Uknown issue causing hardware and software issues

View previous topic View next topic Go down

Uknown issue causing hardware and software issues

Post by thisdj1 on Fri 26 Dec 2014, 4:52 am

Hello,

I have recently encountered an issue with my machine. I first noticed it when I was unable to load or play any .mp3 file on my computer or open up windows media player. I ran an MBAM scan and after that was able to run WMP. However, another music playing program I have is unable to find an audio device. I've also discovered that Windows Installer is not working as well. Here are my logs from the AdwCleaner and Security Check.

# AdwCleaner v4.106 - Report created 25/12/2014 at 11:41:08
# Updated 21/12/2014 by Xplode
# Database : 2014-12-21.4 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Mike - MIKE-PC
# Running from : C:\Users\Mike\Downloads\adwcleaner_4.106.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

[!] Folder Deleted : C:\ProgramData\Partner
[!] Folder Deleted : C:\Program Files (x86)\Conduit
[!] Folder Deleted : C:\Program Files (x86)\xVidly
[!] Folder Deleted : C:\Users\Mike\AppData\Local\Conduit
[!] Folder Deleted : C:\Users\Mike\AppData\Local\PackageAware
[!] Folder Deleted : C:\Users\Mike\AppData\LocalLow\Conduit
File Deleted : C:\END
File Deleted : C:\windows\Reimage.ini
File Deleted : C:\Users\Mike\AppData\Local\Temp\Searchqu.ini
File Deleted : C:\Users\Mike\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\xVidly.lnk
File Deleted : C:\Users\Mike\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_static.olark.com_0.localstorage-journal

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\BrowserConnection.dll
Key Deleted : HKLM\SOFTWARE\Classes\AppID\DNSBHO.dll
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3287307
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{AC662AF2-4601-4A68-84DF-A3FE83F1A5F9}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D97A8234-F2A2-4AD4-91D5-FECDB2C553AF}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{93E3D79C-0786-48FF-9329-93BC9F6DC2B3}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2410}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2410}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{C7E1DB97-8BAD-4350-A768-7A876A7632EB}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2410}
Key Deleted : HKCU\Software\SearchCore for Browsers
Key Deleted : HKCU\Software\Reimage
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
Key Deleted : HKLM\SOFTWARE\Conduit
Key Deleted : HKLM\SOFTWARE\SearchCore for Browsers
Key Deleted : HKLM\SOFTWARE\SearchquMediabarTb
Key Deleted : [x64] HKLM\SOFTWARE\SearchCore for Browsers
Key Deleted : [x64] HKLM\SOFTWARE\Reimage
Data Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SEARCH~1\SEARCH~1\datamngr.dll
Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SEARCH~1\SEARCH~1\x64\IEBHO.dll
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496


-\\ Google Chrome v38.0.2125.104


*************************

AdwCleaner[R0].txt - [3978 octets] - [25/12/2014 11:39:37]
AdwCleaner[S0].txt - [3369 octets] - [25/12/2014 11:41:08]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3429 octets] ##########


Results of screen317's Security Check version 0.99.93
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Java(TM) 6 Update 14
Java version 32-bit out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 37.0.2062.124 Google Chrome out of date!
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````

thisdj1

Rookie Surfer
Rookie Surfer

Posts : 56
Joined : 2009-01-10
Operating System : Windows XP

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by Superdave on Fri 26 Dec 2014, 7:17 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Looking over your log it seems you don't have any antivirus software.

Before we continue download and install a free antivirus.

Remember to only install one antivirus!

1) Avast! Home Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) MicroSoft Security Essentials All versions and all languages.
5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.
*********************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.


First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
********************************************
Update your Adobe Reader. get.adobe.com/reader.

Be sure to uncheck the Free McAfee Security Scan so it isn't installed.

*******************************************
Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.

Superdave
Tech Staff


Tech Staff

Posts : 4192
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by thisdj1 on Fri 26 Dec 2014, 1:54 pm

I attempted to install an AV before I created this thread and it will not install as it said it can't start Windows Installer. So I am unable to get it downloaded. Do you want me to proceed with the other steps for now?

thisdj1

Rookie Surfer
Rookie Surfer

Posts : 56
Joined : 2009-01-10
Operating System : Windows XP

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by Superdave on Sat 27 Dec 2014, 5:50 am

Yes, go ahead and run the other scans. As for Windows Installer, please do this: Right-click on My Computer and select Manage. Click on Services and look for Windows Installer and tell me if it's started or stopped.

Superdave
Tech Staff


Tech Staff

Posts : 4192
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by thisdj1 on Sat 27 Dec 2014, 7:38 am

I had looked before about the issue and it was running but still not working.

thisdj1

Rookie Surfer
Rookie Surfer

Posts : 56
Joined : 2009-01-10
Operating System : Windows XP

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by Superdave on Sat 27 Dec 2014, 10:20 am

Ok, let's run the scans that you are able to run.

Superdave
Tech Staff


Tech Staff

Posts : 4192
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by thisdj1 on Mon 29 Dec 2014, 2:22 am

Well, I did as much as I could. The Windows Installer issue has prevented me from updating my Java and Adobe. The MBAR found no threats and I also ran the fixdamage as Windows Updates have been having issues. It keeps trying to install 6 updates but after restart it wants to install the same 6. So, I'm assuming it too has something to do with the installer issue. Here are the logs.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.1 (12.28.2014:1)
OS: Windows 7 Home Premium x64
Ran by Mike on Sun 12/28/2014 at 8:30:24.48
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{9030D464-4C02-4ABF-8ECC-5164760863C6}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{9030D464-4C02-4ABF-8ECC-5164760863C6}
Successfully deleted: [Registry Key - Orphan] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}
Successfully deleted: [Registry Key - Orphan] HKEY_CLASSES_ROOT\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Users\Mike\appdata\local\cre"
Failed to delete: [Folder] "C:\ai_recyclebin"
Successfully deleted: [Folder] "C:\windows\syswow64\ai_recyclebin"



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 12/28/2014 at 8:34:33.20
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Malwarebytes Anti-Rootkit BETA 1.08.2.1001
[You must be registered and logged in to see this link.]

Database version: v2014.12.28.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17501
Mike :: MIKE-PC [administrator]

12/28/2014 8:59:37 AM
mbar-log-2014-12-28 (08-59-37).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 370780
Time elapsed: 17 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17501

Java version: 1.6.0_14

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.194000 GHz
Memory total: 4123926528, free: 2752204800

Downloaded database version: v2014.12.28.07
Downloaded database version: v2014.12.23.02
Downloaded database version: v2014.12.06.01
Initializing...
======================
------------ Kernel report ------------
12/28/2014 08:59:25
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\system32\DRIVERS\LPCFilter.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\system32\DRIVERS\TVALZ_O.SYS
\SystemRoot\system32\DRIVERS\tos_sps64.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\drivers\i8042prt.sys
\SystemRoot\system32\drivers\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\mouclass.sys
\SystemRoot\system32\DRIVERS\tdcmdpst.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\HdAudio.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\RTL8187B.sys
\SystemRoot\System32\drivers\vwifibus.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\??\C:\windows\system32\drivers\mbamchameleon.sys
\??\C:\windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\iertutil.dll
\Windows\System32\oleaut32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\urlmon.dll
\Windows\System32\Wldap32.dll
\Windows\System32\gdi32.dll
\Windows\System32\shlwapi.dll
\Windows\System32\difxapi.dll
\Windows\System32\ws2_32.dll
\Windows\System32\lpk.dll
\Windows\System32\clbcatq.dll
\Windows\System32\kernel32.dll
\Windows\System32\ole32.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\nsi.dll
\Windows\System32\comdlg32.dll
\Windows\System32\psapi.dll
\Windows\System32\sechost.dll
\Windows\System32\normaliz.dll
\Windows\System32\advapi32.dll
\Windows\System32\imm32.dll
\Windows\System32\msctf.dll
\Windows\System32\wininet.dll
\Windows\System32\imagehlp.dll
\Windows\System32\shell32.dll
\Windows\System32\user32.dll
\Windows\System32\usp10.dll
\Windows\System32\setupapi.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\devobj.dll
\Windows\System32\comctl32.dll
\Windows\System32\wintrust.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\crypt32.dll
\Windows\System32\KernelBase.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\userenv.dll
\Windows\System32\msasn1.dll
\Windows\System32\profapi.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8004c41060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-1\
Lower Device Object: 0xfffffa8004749050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004c41060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004c41ab0, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004c41060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004749050, DeviceName: \Device\Ide\IAAStorageDevice-1\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: CE865B76

Partition information:

Partition 0 type is Other (0x27)
Partition is ACTIVE.
Partition starts at LBA: 2048 Numsec = 3072000
Partition file system is NTFS
Partition is bootable

Partition 1 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 3074048 Numsec = 603224064

Partition 2 type is HIDDEN (0x17)
Partition is NOT ACTIVE.
Partition starts at LBA: 606298112 Numsec = 18843648
Partition is not bootable
Hidden partition VBR is not infected.

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 320072933376 bytes
Sector size: 512 bytes

Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-2-606298112-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished



thisdj1

Rookie Surfer
Rookie Surfer

Posts : 56
Joined : 2009-01-10
Operating System : Windows XP

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by Superdave on Mon 29 Dec 2014, 5:54 am

Please tell me the size of the hard drive and how much free space you have left?
Please run the SFC below and tell me what happens.


To Run the SFC /SCANNOW Command in Windows 7
1. Open an elevated command prompt.

2. To Scan and Repair System Files
NOTE: Scans the integrity of all protected system files and repairs the system files if needed.
A) In the elevated command prompt, type sfc /scannow and press Enter. (see screenshot below)
NOTE: This may take some time to finish.



B) Go to step 4.

3. To Only Verify if the System Files are Corrupted
NOTE: Scans and only verifies the integrity of all proteced system files only.
A) In the elevated command prompt, type sfc /verifyonly and press Enter.

4. When the scan is complete, hopefully you will see all is ok like the screenshot below.
NOTE: If not, then you can attempt to run a System Restore using a restore point dated before the bad file occured to fix it. You may need to repeat doing a System Restore until you find a older restore point that may work.



5. When done, close the elevated command prompt.

Superdave
Tech Staff


Tech Staff

Posts : 4192
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by thisdj1 on Mon 29 Dec 2014, 12:20 pm

Here is the result from the scan. I was not able to open the log as it wouldn't let me. I have 210 of 287 GB free on my hard drive. Thanks!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\windows\system32>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

C:\windows\system32>

thisdj1

Rookie Surfer
Rookie Surfer

Posts : 56
Joined : 2009-01-10
Operating System : Windows XP

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by Superdave on Mon 29 Dec 2014, 12:28 pm

Can you install an AV now?

Superdave
Tech Staff


Tech Staff

Posts : 4192
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by thisdj1 on Mon 29 Dec 2014, 2:24 pm

No, it still cannot access the Windows Installer. I also double checked and turned on the Windows Installer. It was set to automatic but wasn't started so I started it. However, the error still showed up. I've also lost my sound while trying to play anything off of the internet. I'm also unable to open IE or download a new version of it. I've always used Chrome but thought I'd see if I had the same issue with IE but when I open the browser it opens briefly then closes automatically. I downloaded Firefox and I can't get Flash to download in order to watch any videos on that browser as well.

thisdj1

Rookie Surfer
Rookie Surfer

Posts : 56
Joined : 2009-01-10
Operating System : Windows XP

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by Superdave on Tue 30 Dec 2014, 6:30 am

Have you tried a System Restore to before the time this problem started?

Superdave
Tech Staff


Tech Staff

Posts : 4192
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by thisdj1 on Tue 30 Dec 2014, 7:19 am

Yeah, that was the first thing that I did, to no avail.

thisdj1

Rookie Surfer
Rookie Surfer

Posts : 56
Joined : 2009-01-10
Operating System : Windows XP

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by Superdave on Tue 30 Dec 2014, 9:15 am

Do you have the Windows 7 OS disk or is there a Recovery Console on your computer?

Superdave
Tech Staff


Tech Staff

Posts : 4192
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by thisdj1 on Tue 30 Dec 2014, 11:08 am

I don't have the disc. Is it standard to have the hard restore already installed?

thisdj1

Rookie Surfer
Rookie Surfer

Posts : 56
Joined : 2009-01-10
Operating System : Windows XP

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by Superdave on Tue 30 Dec 2014, 1:10 pm

If you didn't receive a disk, then the Recovery Console is installed in a separate partition of your hard drive. It's usually called the D drive. Take a look. Here's how to run the repair.

Superdave
Tech Staff


Tech Staff

Posts : 4192
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

View user profile

Back to top Go down

Re: Uknown issue causing hardware and software issues

Post by Sponsored content Today at 6:19 am


Sponsored content


Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum