Computer running really, really slow

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Computer running really, really slow

Post by alewiina on 27th November 2014, 2:11 am

Hello!  I originally posted this in the hardware forum, and was asked to re-post it here, so here we go Smile


My desktop computer has been running frustratingly slow as of late.  I tried defragging it, which didn't seem to change anything.  I also used "Disk cleanup" which doesn't seem to have changed anything either.

I still have 170GB on my harddrive, and I have 8 GB of RAM.

Well, here, this is my system specs:


I'm not entirely sure when it started getting slower, but the last month or two have been torture.  I used to use this desktop all the time for gaming and such BECAUSE it was fast, but now it crawls.

What else can I do?  Most guides just say to de-frag and things like that but I've done what I can figure out how to do... Help?   Let me think

Thanks in advance Smile

EDITED TO ADD: I have the premium/full version of Malware Bytes on this computer and it didnt find anything the last time I scanned, but I can't remember when that was, so I'm running another scan right now.

Edit #2: The scan finished and it staid there was nothing malicious.

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Re: Computer running really, really slow

Post by Superdave on 27th November 2014, 8:07 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.  

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download [You must be registered and logged in to see this link.]by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Malwarebytes' Anti-Rootkit

Please download [You must be registered and logged in to see this link.] and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and [You must be registered and logged in to see this link.] all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.

*************************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.]link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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Re: Computer running really, really slow

Post by alewiina on 28th November 2014, 6:10 am

Okay, this is from the first program:

# AdwCleaner v4.102 - Report created 27/11/2014 at 18:36:21
# Updated 23/11/2014 by Xplode
# Database : 2014-11-27.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Dani - SERENITY
# Running from : C:\Users\Dani\Downloads\adwcleaner_4.102.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : APNMCP

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\apn
Folder Deleted : C:\ProgramData\AskPartnerNetwork
Folder Deleted : C:\ProgramData\7c3f877c1a089120
Folder Deleted : C:\Program Files (x86)\AskPartnerNetwork
Folder Deleted : C:\Users\Dani\AppData\Local\AskPartnerNetwork
Folder Deleted : C:\Users\Dani\AppData\Local\Temp\apn
File Deleted : C:\Users\Dani\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_www.superfish.com_0.localstorage
File Deleted : C:\Users\Dani\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxps_www.superfish.com_0.localstorage-journal

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\[You must be registered and logged in to see this link.]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnTbMon]
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A85A5E6A-DE2C-4F4E-99DC-F469DF5A0EEC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{806F0701-B745-42F0-90BC-8A4C736C0D85}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{806F0701-B745-42F0-90BC-8A4C736C0D85}
Key Deleted : HKCU\Software\AskPartnerNetwork
Key Deleted : HKLM\SOFTWARE\AskPartnerNetwork
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.0.0

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17420


-\\ Mozilla Firefox v33.1 (x86 en-US)


-\\ Google Chrome v


*************************

AdwCleaner[R0].txt - [10453 octets] - [19/07/2014 18:01:07]
AdwCleaner[R1].txt - [2402 octets] - [27/11/2014 18:29:17]
AdwCleaner[R2].txt - [2462 octets] - [27/11/2014 18:34:43]
AdwCleaner[S0].txt - [10440 octets] - [19/07/2014 18:04:54]
AdwCleaner[S1].txt - [2366 octets] - [27/11/2014 18:36:21]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [2426 octets] ##########

And the second program,  Malwarebytes' Anti-Rootkit, told me that there were no malicious files.

Should I still continue on with the other programs?

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Re: Computer running really, really slow

Post by Superdave on 28th November 2014, 5:19 pm

Yes, please run the other scans and post the logs.

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Re: Computer running really, really slow

Post by alewiina on 29th November 2014, 4:15 am

Okay, so this is the text from JRT:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.9 (11.15.2014:2)
OS: Windows 7 Home Premium x64
Ran by Dani on Fri 11/28/2014 at 20:10:12.64
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{806F0701-B745-42F0-90BC-8A4C736C0D85}



~~~ Files

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npcouponprinter.dll"
Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npmozcouponprinter.dll"
Successfully deleted: [File] "C:\Windows\couponprinter.ocx"
Successfully deleted: [File] "C:\Windows\wininit.ini"



~~~ Folders

Successfully deleted: [Folder] C:\ProgramData\DDocTToTXTConverT
Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"
Successfully deleted: [Folder] "C:\Program Files (x86)\red kawa"



~~~ FireFox

Emptied folder: C:\Users\Dani\AppData\Roaming\mozilla\firefox\profiles\g1dpofkw.default-1397879773343\minidumps [50 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 11/28/2014 at 20:14:49.20
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

And then the last one... when I pressed any key after it prompted me, I got this message:

UNSUPPORTED OPERATING SYSTEM! ABORTED!

o_O

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Re: Computer running really, really slow

Post by Superdave on 29th November 2014, 5:22 pm

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
[You must be registered and logged in to see this link.]

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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Re: Computer running really, really slow

Post by alewiina on 30th November 2014, 3:00 am

Here's the ESET log:

C:\AdwCleaner\Quarantine\C\Program Files (x86)\Jump Flip\JumpFlipUninstall.exe.vir Win32/BrowseFox.C potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Optimizer Pro\OptimizerPro.exe.vir Win32/SpeedingUpMyPC.O application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Optimizer Pro\OptProCrash.dll.vir a variant of Win32/SProtector.E potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Optimizer Pro\OptProCrashSvc.dll.vir a variant of Win32/SProtector.G potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Optimizer Pro\OptProCrash_x64.dll.vir a variant of Win64/SProtector.B potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Optimizer Pro\OptProLauncher.exe.vir a variant of Win32/AdWare.SpeedingUpMyPC.D application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Optimizer Pro\OptProReminder.exe.vir a variant of Win32/Adware.SpeedingUpMyPC.V application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Optimizer Pro\OptProSmartScan.exe.vir a variant of Win32/Adware.SpeedingUpMyPC.C application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\DeALsFindeRPRoo\iU.dll.vir a variant of Win32/AdWare.MultiPlug.N application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\DeALsFindeRPRoo\iU.x64.dll.vir a variant of Win64/Adware.MultiPlug.A application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\PrinCeCouPon\XAnz_XX3.x64.dll.vir a variant of Win64/Adware.MultiPlug.A application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\ProgramData\TicTaoCoupon\TDm7rd.x64.dll.vir a variant of Win64/Adware.MultiPlug.C application cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\Dani\AppData\Local\Google\Chrome\User Data\Default\Extensions\hphehadppenpmajgnkjdcopcfijjegaf\1.0.0_0\background.js.vir Win32/BrowseFox.B potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\Dani\AppData\Local\Google\Chrome\User Data\Default\Extensions\hphehadppenpmajgnkjdcopcfijjegaf\1.0.0_0\content.js.vir Win32/BrowseFox.B potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\Dani\AppData\Local\Mobogenie\Version\OldVersion\Mobogenie\DaemonProcess.exe.vir a variant of Win32/Mobogenie.A potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\Dani\AppData\Local\Mobogenie\Version\OldVersion\Mobogenie\Mobogenie.exe.vir a variant of Win32/Mobogenie.A potentially unwanted application deleted - quarantined
C:\AdwCleaner\Quarantine\C\Users\Dani\AppData\Local\Mobogenie\Version\OldVersion\Mobogenie\New_UpdateMoboGenie.exe.vir a variant of Win32/Mobogenie.A potentially unwanted application deleted - quarantined
C:\Program Files (x86)\BitLord 2\StubInstaller.exe Win32/Toolbar.Conduit potentially unwanted application deleted - quarantined
C:\Users\Dani\Documents\Downloads\BitLord_1.01.exe a variant of Win32/Toolbar.Conduit.B potentially unwanted application deleted - quarantined
C:\Users\Dani\Downloads\almost-human-s01e01-hdtv-x264-lol-vtv-mp4_BitLord(1).exe a variant of Win32/InstallCore.BY potentially unwanted application deleted - quarantined
C:\Users\Dani\Downloads\almost-human-s01e01-hdtv-x264-lol-vtv-mp4_BitLord.exe a variant of Win32/InstallCore.BY potentially unwanted application deleted - quarantined
C:\Users\Dani\Videos\Programs\The sims 3 complete\0h open and read first for The correct install order of game\optional install's\2-Zip-Archiving programs\fyzip-setup.exe Win32/DownloadAdmin.A.Gen potentially unwanted application deleted - quarantined

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Re: Computer running really, really slow

Post by Superdave on 30th November 2014, 2:33 pm

Ok. What AV are you using and is it up-to-date? How's your computer working now?

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Re: Computer running really, really slow

Post by alewiina on 5th December 2014, 4:53 pm

Hi again, sorry it took me so long to respond, I have exams soon and I've up to my neck in homework lol.

I'm using Kaspersky and it says its up to date. Also using Malware Bytes, but I'm wondering if that could be causing the problem; I had to disable it on my laptop because as soon as I installed it on there, the system suddenly got really slow and glitchy. However I've had that program on this computer for a long time and its been fine until a couple months ago.

The way the internet and other processes run on this computer has improved some, but startup is still slow and the game I usually play is ridiculously choppy on this comp, where its totally fine on my laptop (i.e. not my internet).

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Re: Computer running really, really slow

Post by Superdave on 5th December 2014, 5:24 pm

but startup is still slow and the game I usually play is ridiculously choppy on this comp, where its totally fine on my laptop (i.e. not my internet)..

StartupLite

Download [You must be registered and logged in to see this link.] to your Desktop.
Doubleclick StartupLite.exe to launch the program.
Ensure the Disable box is checked.
Click Continue.
A pop up message will tell you the unecessary startup items in your list have been disabled and ask you to restart your computer.
Re-start your computer.
***************************************
You can uninstall MBAM and see if things improve but I seriously doubt that's what is causing the problem.

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Re: Computer running really, really slow

Post by alewiina on 18th December 2014, 9:51 pm

Okay, I did that. Start up is a bit faster.

Now I'm mostly just having issues with games. World of Warcraft is insanely laggy on this computer but not my laptop, and I can't even really run the Sims 3 anymore. It takes more than 20 minutes to load, and then when it does, it freezes really quickly. Its essentially unplayable.

I don't understand what happened, because WoW used to run nice and quick on this comp and The Sims 2 and 3, while slow, never did THIS before. I just don't get it, and its really frustrating Sad tearing

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Re: Computer running really, really slow

Post by Superdave on 18th December 2014, 10:10 pm

Open your Task Manager before you play the game and try to see what's eating up the resources.

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Re: Computer running really, really slow

Post by alewiina on 18th December 2014, 10:38 pm

Okay, I'm trying that right now.

Also, suddenly a couple days ago, this error started popping up:



I've had this computer for almost 5 years now and that has never happened before.  I didn't install Windows myself, but I ordered it online (from Future Shop, I think) and I've never had a problem...

Edited to add: I didn't click the "resolve online now" because I'm not sure if its a well-designed virus or if its actually legit.


Last edited by alewiina on 18th December 2014, 10:39 pm; edited 1 time in total (Reason for editing : added info)

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Re: Computer running really, really slow

Post by Superdave on 18th December 2014, 11:28 pm

I'm almost certain that it's a scam. Let's run a scan to check the Windows validity.

1. Download this diagnostics tool [You must be registered and logged in to see this link.] and save this to your Desktop.
2. Double-click on MGADiag.exe and click Continue
3. When the program has finished, click on Copy
4. Post the results in your next reply.

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Re: Computer running really, really slow

Post by alewiina on 19th December 2014, 12:14 am

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
Windows Product ID: 00359-OEM-8992687-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {9FD3EC4D-27BC-42E2-997E-40CFD24D7750}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: {9FD3EC4D-27BC-42E2-997E-40CFD24D7750}1.9.0027.06.1.7601.2.00010300.1.0.003x64*****-*****-*****-*****-3Q6C900359-OEM-8992687-000102S-1-5-21-3148069768-4241911056-1355770057HP-PavilionNY549AAR-ABA p6230yAmerican Megatrends Inc.5.0520091026000000.000000+000EAEC3207018400FA04090409Mountain Standard Time(GMT-07:00)03HPQOEMSLIC-CPC100100Microsoft Office Home and Student 2007127E7426CF3003DB8Efk4Ngiwpm0h5pY//fpWLN6QoOA=81602-OEM-6873281-296354

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800010-02-1033-7600.0000-3142009
Installation ID: 008366258856388674282214838745398162786975060593843913
Processor Certificate URL: [You must be registered and logged in to see this link.]
Machine Certificate URL: [You must be registered and logged in to see this link.]
Use License URL: [You must be registered and logged in to see this link.]
Product Key Certificate URL: [You must be registered and logged in to see this link.]
Partial Product Key: 3Q6C9
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 12/18/2014 5:13:40 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:13:2014 18:23
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEAln2oquIxwPvYTpgI4I8G/mQI0mSOLg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC



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Re: Computer running really, really slow

Post by Superdave on 19th December 2014, 2:13 am

Something doesn't look correct. Please go to Control Panel, programs and Features and click "show updates" to see if you're getting your updates. That should prove if the Windows is valid or not.

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Re: Computer running really, really slow

Post by alewiina on 19th December 2014, 3:29 am



Is that the right place? It seems like its getting some updates?

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Re: Computer running really, really slow

Post by Superdave on 19th December 2014, 10:40 pm

Well, you're receiving your updates so the OS is legit. Please try the Task Manager fix that I suggested earlier.

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Re: Computer running really, really slow

Post by alewiina on 20th December 2014, 4:41 am

Okay, I did look earlier but nothing looked off, I just want to make sure I'm looking at the right thing...

In the task manager, under the "Processes" tab, am I looking at "Memory" or "CPU"? Either way, nothing seems to be overly high, the most was Firefox at 297,000kB which is what, not quite 300MB? That doesn't sound like much... and that was by far the highest.

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Re: Computer running really, really slow

Post by Superdave on 20th December 2014, 11:31 pm

Do you have the OS disk? If not, is the Recovery Console on a separate drive? You may have to save your important data and run the Recovery Console to take you computer back to the day you purchased it.

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Re: Computer running really, really slow

Post by alewiina on 21st December 2014, 12:09 am

I don't think I do Sad tearing  It was so long ago  There's a chance I may have the OS disc from my laptop (same Operating system), but its a very small chance...

Can I somehow order a recovery disc?  Or do I have to purchase a whole new operating system disc?

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Re: Computer running really, really slow

Post by Superdave on 21st December 2014, 7:31 pm

Windows 7 usually have a Recovery on a separate partition of your hard drive. Check and see if you have a D drive.

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Re: Computer running really, really slow

Post by alewiina on 23rd December 2014, 11:50 pm

Okay, I do have a D drive, and it has this when I click on it:



But I have no idea how to use a partition or what I would do to do a recovery.

Do you think this is the best option? To do a recovery, I mean? And if so, can you walk me through it?

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Re: Computer running really, really slow

Post by Superdave on 24th December 2014, 3:02 am

Do you think this is the best option? To do a recovery, I mean? And if so, can you walk me through it?
To access the System Recovery Environment in Windows 7, simply boot your PC, just before the system loads the Windows operating system; hit the [F8] Function 8 key on your keyboard which will launch the Advanced Boot Options menu. There you will see a new option 'Repair Your Computer', select this option and hit 'Enter' on your keyboard.

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Re: Computer running really, really slow

Post by alewiina on 24th December 2014, 7:59 pm

Okay, and this restores it to a factory state? So I need to put ALL of my stuff on an external first, right?

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Re: Computer running really, really slow

Post by Superdave on 24th December 2014, 8:58 pm

Yes, always keep a copy of your important data somewhere safe. Although the repair option shouldn't affect your files, it's always a safe bet.

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Re: Computer running really, really slow

Post by alewiina on 10th April 2015, 3:45 am

Hi! I am so sorry but I totally forgot about this thread, my school stuff got crazy and it completely slipped my mind.

However, i finished my last final today and was gripped with a desperate desire to fix this damn computer, so I am currently backing up all my stuff to an external HD so I can try the recovery.

I was just wondering, does the recover change everything to a completely blank slate? Like default images, no installed programs, etc?! Just want to know if I'm going to have to spend a long time re-installing all of my software (and I'll have to call Adobe and see if they'll reinstate my CS3 license since this is the third computer I activated it on, oops).

So yeah what exactly does the recovery recover? Does it just do something to background files or does it completely reboot everything?

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Re: Computer running really, really slow

Post by Superdave on 10th April 2015, 5:21 pm

The Recovery will take your computer back to the day it was purchased while a repair should not affect your programs or files.

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Re: Computer running really, really slow

Post by alewiina on 10th April 2015, 6:33 pm

Hmm Alright. So I'm guessing I should try the repair first, and if that doesn't work, then try the recovery?

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Re: Computer running really, really slow

Post by Superdave on 10th April 2015, 7:06 pm

Please let me know how it turns out?

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Re: Computer running really, really slow

Post by alewiina on 10th April 2015, 10:05 pm

Well, I did the repair but nothing seems to have changed. The games I tried are still super laggy and even just loading other programs is really slow. I think I might have to just suck it up and do the recovery. What do you think>?

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Re: Computer running really, really slow

Post by Superdave on 10th April 2015, 10:30 pm

That's probably your best move. Don't forget to backup all your important data to an external drive or DVD's. Also make a list of the programs you currently have on your computer so that you can re-install them.

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Re: Computer running really, really slow

Post by alewiina on 10th April 2015, 11:58 pm

Okay, except now I can't seem to get into anything, F8 isnt bringing up anything, F10 brings me to a setup menu with a super old-looking UI (blue and grey) and the beginning screen when I turn on the computer flashes so fast I can't read it to see if there's any other short cuts.  *frustrated*  If its not F8, how else would I get into the Recovery part?

Edit: nevermind, the F8 thing finally worked, I just had to hit it a billion times.

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Re: Computer running really, really slow

Post by alewiina on 20th July 2015, 7:13 pm

Hey so, I know this is forever ago, but I thought I'd post quickly.

I never got the damn thing running quickly again. I did a system wipe and restore and it still is slow. Pretty sure I'm gonna have to settle for the fact that its old and sluggish now Sad tearing

Thank you for all your help. I really appreciate it <3

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Re: Computer running really, really slow

Post by Superdave on 21st July 2015, 6:46 pm

If you did a System Recovery correctly, the computer should be running like the first day you purchase it. How exactly did you do it?

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Re: Computer running really, really slow

Post by alewiina on 21st July 2015, 9:02 pm

I can't remember now but I followed your instructions on startup and restored it. It went back to factory state, like it was new again, but its still slow on the internet and some games. That's why I think it must be a software problem.

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Re: Computer running really, really slow

Post by Superdave on 22nd July 2015, 1:24 am

but its still slow on the internet and some games.
If you restored it to factory specs. there's no reason why such a computer running Windows 7 should be slow. Are you playing these games on the internet? That could be why it's slow. Check your internet speed with this tool.

[You must be registered and logged in to see this link.] the site to test your ISP speed.

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Re: Computer running really, really slow

Post by alewiina on 24th July 2015, 6:59 am

Well its slow on World of Warcraft, but I play the same game on the same ISP on my laptop 3 feet away and it runs just fine. What could be causing the desktop to be slow and lag badly if the laptop is not, if the only problem you can see is the ISP?

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Re: Computer running really, really slow

Post by Superdave on 24th July 2015, 7:11 pm

Did you run the speed test on both computer? Did you try different browsers?

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