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AdwCleaner Scanned Files/Computer Woes

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AdwCleaner Scanned Files/Computer Woes

Post by Waves on Sun Nov 02, 2014 6:28 pm

Would there be any reason to not clean up any files scanned on AdwCleaner, i.e., Registry or Firefox? Tried copying files line by line to post in the text of this topic and using Ctrl C to no avail.

Also, I am quite a computer novice. I hardly know the technical/maintenance aspect of it. Avast tells me that my system needs to be repaired by a certified Engineer. Avast, Windows Defender, McAfee, etc. have all been installed somehow. I've had applications, windows, and miscellaneous failure messages for quite some time now. The laptop is 4 years old. They want $180 for one year to repair it or a $120 one time charge. Should I just pay to have it professionally done or should I get a new laptop? Might anybody be able to help me salvage this?

Thank you!

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Re: AdwCleaner Scanned Files/Computer Woes

Post by Superdave on Mon Nov 03, 2014 2:46 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
I have complete trust in AdwCleaner. The things that it finds should be removed.
Avast tells me that my system needs to be repaired by a certified Engineer. Avast, Windows Defender, McAfee, etc. have all been installed somehow. I've had applications, windows, and miscellaneous failure messages for quite some time now.
This doesn't sound correct to me. Perhaps, we should run some additional scans.
*************************************************************************
Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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Re: AdwCleaner Scanned Files/Computer Woes

Post by driver_ian on Mon Nov 03, 2014 3:22 pm

Hello waves and welcome to GeekPolice.net

It looks like Superdave has beaten me in responding to your plight. Trust in him and all will be well.

Ian

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Re: AdwCleaner Scanned Files/Computer Woes

Post by driver_ian on Wed Nov 05, 2014 4:52 pm

I'm assuming that the issue in [You must be registered and logged in to see this link.] is related to this one.

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AdwCleaner Scanned Files/Computer Woes

Post by Waves on Wed Nov 05, 2014 6:35 pm

I went through Malwarebytes. No infected files were found. Then when I followed Superdave's instructions on downloading the Junkware Removal Tool. I couldn't just click on the words "Junkware Removal Tool" from Superdave's reply, so I downloaded a Cnet version from the internet. I ignored the suspicious file warning and downloaded it anyway. That was probably my first mistake.

Yesterday several pop up ads appeared on this website. Then I eventually could not gain internet access at all. In the Internet Explorer browser, the websites are questionable as they may be infected. In the Mozilla browser, part of Yahoo loads (pictures missing, more ads than usual). In Google Chrome, only the default Google loads and if I type into the search box all the data just jumps to the URL address.

I used the System Restore in the the Start button on the laptop. That probably didn't do any harm, correct? I can turn on the computer. The MicroSoft Office applications appear to be working. Can you help me without on-line access? I probably need to uninstall the various anti-virus and only keep Avast on there, correct? Or should I take the computer into to be repaired?

Thank you!

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Re: AdwCleaner Scanned Files/Computer Woes

Post by Superdave on Wed Nov 05, 2014 9:25 pm

Please try running MBAM in Safe Mode with Networking. If it runs, try running it in Normal Mode.

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AdwCleaner Scanned Files/Computer Woes

Post by Waves on Wed Nov 05, 2014 11:44 pm

Sorry Dave!

As I was rereading your first reply, I realize that you had referenced to still being able to help even if the infected computer did not have internet access.

1. I tried to run the Malwarebytes Anti-Malware in the safe mode and it did not open when I double-clicked it. I am fairly certain that it will run in the normal mode as the window pops open asking, "Do you want to allow the following program to make changes to this computer?" So should I run it in normal mode although I couldn't do so in safe mode?
2. Since I have the product key code for MicroSoft office, I don't see a need to copy the programs. As all of the other programs are downloadable from the internet, correct?
3. Should I copy all pictures, MS Word, and Excel files?
4. Am I going to have to eventually reinstall the operating system? The CD's and manual may be misfiled or buried in my stuff. Can you get around that? Most importantly, I am concerned that my computer proficiency level may be too low to take on such a task and that I'll have to bring the laptop in for repair.
5. Should I uninstall McAfee, etc. and only keep Avast for now?

Thank you very much and have a nice evening! Smile


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Re: AdwCleaner Scanned Files/Computer Woes

Post by Waves on Thu Nov 06, 2014 1:33 am

Hi Dave:

I just wanted to let you know that I tried to run MBAM in Normal Mode by double-clicking on the icon. Then a window pops open asking, "Do you want to allow the following program to make changes to this computer?" I click yes. A circle spins to the right of the cursor; however, it stops within seconds. Nothing runs and loads.

Thanks again!

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Re: AdwCleaner Scanned Files/Computer Woes

Post by Superdave on Thu Nov 06, 2014 3:12 pm

Do you want to allow the following program to make changes to this computer?" So should I run it in normal mode although I couldn't do so in safe mode?
I understand. It's some of your protection that's blocking it. Please allow it to run because MBAM is safe to use.
Since I have the product key code for MicroSoft office, I don't see a need to copy the programs. As all of the other programs are downloadable from the internet, correct?
It depends what programs you have on your computer. If you don't have the disks for the program, it's probable something that was downloaded.
Should I copy all pictures, MS Word, and Excel files?
Save any files, pictures, videos and music that's important to you. You can save them to an external drive or DVD's
The CD's and manual may be misfiled or buried in my stuff.
If you can't locate the OS disk you can probably borrow one but it must be the very same version that you currently have on your computer.
Should I uninstall McAfee, etc. and only keep Avast for now?
You should only have one AV and one Firewall active on your computer. If you have trouble uninstalling McAfee you can use this tool

McAfee Consumer Products Removal Tool - Use on McAfee, AOL distributions of McAfee, CA distributions of McAfee - [You must be registered and logged in to see this link.](MCPR.exe)

I just wanted to let you know that I tried to run MBAM in Normal Mode by double-clicking on the icon. Then a window pops open asking, "Do you want to allow the following program to make changes to this computer?" I click yes. A circle spins to the right of the cursor; however, it stops within seconds. Nothing runs and loads.
Ok, please run the other scans and also this one.

Malwarebytes' Anti-Rootkit

Please download [You must be registered and logged in to see this link.] and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and [You must be registered and logged in to see this link.] all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.


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