Safesear.ch Hijacker when updating Adobe Reader

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Safesear.ch Hijacker when updating Adobe Reader

Post by Vista on Thu 09 Oct 2014, 12:17 pm

As I tried to update my Adobe Reader, a virus Safesear.ch highjacker appeared and now my computer is infected. Please advise.
Thank you! Valerie


# AdwCleaner v3.311 - Report created 08/10/2014 at 20:41:05
# Updated 30/09/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : DelawareGlassTinting - OFFICE
# Running from : C:\Users\DelawareGlassTinting\Desktop\adwcleaner_3.311.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Key Deleted : HKLM\SOFTWARE\Classes\AppID\secman.DLL
Key Deleted : HKLM\SOFTWARE\Classes\secman.OutlookSecurityManager
Key Deleted : HKLM\SOFTWARE\Classes\secman.OutlookSecurityManager.1
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8FFE}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17278


*************************

AdwCleaner[R0].txt - [1669 octets] - [08/10/2014 20:35:01]
AdwCleaner[R1].txt - [1683 octets] - [08/10/2014 20:37:02]
AdwCleaner[R2].txt - [1743 octets] - [08/10/2014 20:40:16]
AdwCleaner[S0].txt - [1680 octets] - [08/10/2014 20:41:05]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1740 octets] ##########

Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]

Scan Date: 10/8/2014
Scan Time: 8:54:08 PM
Logfile: Malware1.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.10.08.11
Rootkit Database: v2014.10.08.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: DelawareGlassTinting

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 314310
Time Elapsed: 18 min, 29 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
PUP.Optional.Koyote.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Free HD Converter, Quarantined, [0b4056bc0b713ef8e267124189785ca4],

Registry Values: 2
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|CouponXplorer AppIntegrator 32-bit, C:\PROGRA~2\COUPON~2\bar\1.bin\AppIntegrator.exe, Quarantined, [d17aa86a3d3fce689865e927be45e31d]
PUP.Optional.MindSpark, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|CouponXplorer AppIntegrator 64-bit, C:\PROGRA~2\COUPON~2\bar\1.bin\AppIntegrator64.exe, Quarantined, [9caf030f43393ff7ea1313fdc73c7a86]

Registry Data: 9
PUP.Optional.Safesear.A, HKLM\SOFTWARE\CLIENTS\STARTMENUINTERNET\FIREFOX.EXE\SHELL\OPEN\COMMAND, "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" [You must be registered and logged in to see this link.] Good: (firefox.exe), Bad: ("C:\Program Files (x86)\Mozilla Firefox\firefox.exe" [You must be registered and logged in to see this link.]
PUP.Optional.Safesear.A, HKLM\SOFTWARE\CLIENTS\STARTMENUINTERNET\IEXPLORE.EXE\SHELL\OPEN\COMMAND, "C:\Program Files (x86)\Internet Explorer\iexplore.exe" [You must be registered and logged in to see this link.] Good: (iexplore.exe), Bad: ("C:\Program Files (x86)\Internet Explorer\iexplore.exe" [You must be registered and logged in to see this link.]
PUP.Optional.Safesear.A, HKLM\SOFTWARE\WOW6432NODE\CLIENTS\STARTMENUINTERNET\FIREFOX.EXE\SHELL\OPEN\COMMAND, "C:\Program Files (x86)\Mozilla Firefox\firefox.exe" [You must be registered and logged in to see this link.] Good: (firefox.exe), Bad: ("C:\Program Files (x86)\Mozilla Firefox\firefox.exe" [You must be registered and logged in to see this link.]
PUP.Optional.Safesear.A, HKLM\SOFTWARE\WOW6432NODE\CLIENTS\STARTMENUINTERNET\IEXPLORE.EXE\SHELL\OPEN\COMMAND, "C:\Program Files (x86)\Internet Explorer\iexplore.exe" [You must be registered and logged in to see this link.] Good: (iexplore.exe), Bad: ("C:\Program Files (x86)\Internet Explorer\iexplore.exe" [You must be registered and logged in to see this link.]
PUP.Optional.Safesear.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\MAIN|Default_Page_URL, [You must be registered and logged in to see this link.] Good: ([You must be registered and logged in to see this link.] Bad: (http://www.safesear.ch/?type=20141008-155-ie),Replaced,[66e54fc30379270f13ed120723e2d12f]
PUP.Optional.SafeSear.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, [You must be registered and logged in to see this link.] Good: ([You must be registered and logged in to see this link.] Bad: (http://www.safesear.ch/?type=20141008-155-ie),Replaced,[af9ce032fe7e221442add6375ca9df21]
PUP.Optional.SafeSear.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, [You must be registered and logged in to see this link.] Good: ([You must be registered and logged in to see this link.] Bad: (http://www.safesear.ch/?type=20141008-155-ie),Replaced,[98b3d939c2ba90a67876a5689372b24e]
PUP.Optional.Safesear.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|Default_Page_URL, [You must be registered and logged in to see this link.] Good: ([You must be registered and logged in to see this link.] Bad: (http://www.safesear.ch/?type=20141008-155-ie),Replaced,[113aec26f983082e36cbc158f51024dc]
PUP.Optional.Safesear.A, HKU\S-1-5-21-1056042642-1845268101-2440002891-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCH|SearchAssistant, [You must be registered and logged in to see this link.] Good: ([You must be registered and logged in to see this link.] Bad: (http://www.safesear.ch/web/?type=20141008-155-sshome-ie-df&q={searchTerms}),Replaced,[62e91ef4d8a4d264ce395bbefe0704fc]

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.Koyote.A, C:\Program Files (x86)\Free HD Converter\Uninstall.exe, Quarantined, [0b4056bc0b713ef8e267124189785ca4],

Physical Sectors: 0
(No malicious items detected)


(end)

Vista

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Vista on Thu 09 Oct 2014, 12:23 pm

Results of screen317's Security Check version 0.99.88
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Windows Defender
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Adobe Reader XI
````````Process Check: objlist.exe by Laurent````````
Symantec Norton Online Backup NOBuAgent.exe
Symantec Norton Online Backup NOBuClient.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Superdave on Fri 10 Oct 2014, 6:03 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Windows 8.1 comes with its own Av called Windows Defender. If you want to run another AV please make sure that your disable WD.
*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.


Superdave
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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Vista on Sat 11 Oct 2014, 12:01 am


Below are my scans. I downloaded McAfee Total Protection 2014 yesterday and that did a scan which removed threats also.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.2 (10.09.2014:1)
OS: Windows 8.1 x64
Ran by DelawareGlassTinting on Fri 10/10/2014 at 7:46:51.18
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Search Bar
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Search Page
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Search\\Default_Search_URL
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchURL\\Default



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CouponXplorer_5z.ToolbarProtector
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CouponXplorer_5z.ToolbarProtector.1



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Users\DelawareGlassTinting\appdata\locallow\couponxplorer_5zei"



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 10/10/2014 at 7:50:48.76
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Malwarebytes Anti-Rootkit BETA 1.07.0.1012
[You must be registered and logged in to see this link.]

Database version: v2014.10.10.04

Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17278
DelawareGlassTinting :: OFFICE [administrator]

10/10/2014 7:56:29 AM
mbar-log-2014-10-10 (07-56-29).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 316441
Time elapsed: 22 minute(s), 57 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

Vista

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Superdave on Sat 11 Oct 2014, 7:30 am

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Vista on Mon 13 Oct 2014, 3:05 am

C:\Users\DelawareGlassTinting\AppData\LocalLow\CouponXplorer_5zEI\Installr\Cache\0EE9F22A.exe a variant of Win32/Toolbar.MyWebSearch.O potentially unwanted application deleted - quarantined

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Superdave on Mon 13 Oct 2014, 9:26 am

Good. How's your computer running now? Any other issues?

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Vista on Mon 13 Oct 2014, 10:04 am

Thank you very much it is solved!!! It runs great now.
Is there a way to remove all the scanning tools I used?

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Superdave on Mon 13 Oct 2014, 10:23 am

Yes, we can now do some clean up.

This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create Registry backup
  • Purge System Restore Points
  • Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
***************************************
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
********************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Vista on Mon 13 Oct 2014, 1:05 pm

Thank you for that! Have a great evening

Vista

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Vista on Tue 14 Oct 2014, 1:27 am

I did the disk clean up and there seems to be a couple problems.
1) The computer is running so slow. It takes about 40 seconds to get to another page.
2) Can not open IE from my Apps page in Windows 8. It always gives me a message saying...
" Internet Explorer can not open while File Explorer is running with Administrator privileges. Restart File Explorer normally"

Please advise.
Thank you,
Valerie

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Superdave on Tue 14 Oct 2014, 6:28 am

If it's just this site, I've noticed that it has been extremely slow for the last two days.
You may find some information here about the other problem.

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Vista on Tue 14 Oct 2014, 11:24 am

OK, Thank you for your time and solutions!
Valerie

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Re: Safesear.ch Hijacker when updating Adobe Reader

Post by Superdave on Tue 14 Oct 2014, 11:59 am

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.

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Re: Safesear.ch Hijacker when updating Adobe Reader

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