Can't Update AdobeAIR in Windows 7

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Can't Update AdobeAIR in Windows 7

Post by JetAviator7 on 18th September 2014, 4:19 pm

I am running Windows 7 Professional Service Pack 1 on a Dell Optiplex 9020 computer.

I have Adobe Air installed but every time it asks me to update AdobeAIRInstaller I get the following message:

"Sorry, an error has occurred. An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator."

Any help would be appreciated.

John

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Re: Can't Update AdobeAIR in Windows 7

Post by Superdave on 18th September 2014, 7:15 pm

Are you the Administrator?

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Re: Can't Update AdobeAIR in Windows 7

Post by JetAviator7 on 19th September 2014, 12:00 am

No, but I have administrator privileges. I tried to switch Users to Administrator but I can't seem to get there. I tried to uninstall through Control Panel and that did not work. In addition updating Adobe Air worked for a long time but just suddenly stopped allowing it to be updated.

Any suggestions?

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Re: Can't Update AdobeAIR in Windows 7

Post by Superdave on 19th September 2014, 12:12 am

Go into All Programs and see if it has its own uninstaller.

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Re: Can't Update AdobeAIR in Windows 7

Post by JetAviator7 on 19th September 2014, 1:04 am

I can't find it in All Programs

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Re: Can't Update AdobeAIR in Windows 7

Post by Superdave on 19th September 2014, 7:01 pm

If you can't find it in Program and Features or All Programs, there's a good chance it hasn't been installed. Look for it in your C drive under Program Files.

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Re: Can't Update AdobeAIR in Windows 7

Post by JetAviator7 on 19th September 2014, 8:21 pm

It isn't there either. I tried to download and install it, and it gives me that same Update box and the same error message. I have a couple of programs that use Adobe Air and they still run, so it is somewhere on my computer.

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