Please help, coloruservice.exe was preventing shutdown, then a trojan was found

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Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Thu 18 Sep 2014, 7:54 am

Greetings. So, last night I was about to go to sleep and began to shut down my laptop, which is running on the latest version of Windows 8 and IIRC is an Asus G750, when I noticed something called Coloruservice was preventing me from shutting down. I cancelled the shutdown because of the paranoid person I am to see what it was and if it was harmful. As I was looking up what it was it popped up that Avast blocked a trojan that was originating from coloruservice.exe in some folder in x86, I immediately proceeded to run a Hardened Boot time scan using Avast free 2014 and supposedly nothing was found. I googled this for hours and couldn't find anything about it being that harmful, but I had never seen it before, and have never run it on my laptop, unless something else causes it to run. Does anyone know what's wrong? What do I do? I have classes in a few and i'm going to be going nuts until I can fix this.

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by Superdave on Thu 18 Sep 2014, 11:00 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Thu 18 Sep 2014, 4:35 pm

I finished everything you told me to to a tee, and tried pasting it into a message. However, it says I can't post external links or emails, and apparently the logs contain one of them. Oh, and the last thing, Security Check, I used both links and neither programs were compatible with my OS, it said something along the lines of "INCOMPATIBLE WITH YOUR OS, ABORTING NOW!". My OS is Windows 8.1. I apologize for the time it took me to reply and hope you are still able to help me.
Edit: Looked at another topic and saw you can post them in separate posts, I will do so now.

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Thu 18 Sep 2014, 10:17 pm

# AdwCleaner v3.310 - Report created 18/09/2014 at 00:12:17
# Updated 12/09/2014 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : frogzx - NOAH
# Running from : C:\Users\frogzx\Downloads\adwcleaner_3.310.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\AVG SafeGuard toolbar
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\Program Files (x86)\AVG SafeGuard toolbar
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\Program Files\AVG SafeGuard toolbar
[!] Folder Deleted : C:\Users\frogzx\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\frogzx\AppData\LocalLow\AVG SafeGuard toolbar
Folder Deleted : C:\Users\frogzx\AppData\Roaming\OpenCandy
Folder Deleted : C:\Users\frogzx\AppData\Roaming\Mozilla\Firefox\Profiles\84a8tq9c.default\Extensions\Avg@toolbar
File Deleted : C:\Users\frogzx\AppData\Roaming\Mozilla\Firefox\Profiles\84a8tq9c.default\searchplugins\avg-secure-search.xml
File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.BrowserWndAPI.1
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\AVG SafeGuard toolbar.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [vProt]
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKCU\Software\AVG SafeGuard toolbar
Key Deleted : HKLM\SOFTWARE\AVG SafeGuard toolbar
Key Deleted : HKLM\SOFTWARE\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG SafeGuard toolbar

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17278


-\\ Mozilla Firefox v30.0 (en-US)

[ File : C:\Users\frogzx\AppData\Roaming\Mozilla\Firefox\Profiles\84a8tq9c.default\prefs.js ]

Line Deleted : user_pref("browser.search.defaultenginename", "AVG Secure Search");
Line Deleted : user_pref("browser.search.selectedEngine", "AVG Secure Search");

-\\ Google Chrome v37.0.2062.120

*************************

AdwCleaner[R0].txt - [1054 octets] - [05/03/2014 06:58:00]
AdwCleaner[R1].txt - [855 octets] - [05/03/2014 07:03:54]
AdwCleaner[R2].txt - [1879 octets] - [27/07/2014 05:03:11]
AdwCleaner[R3].txt - [6001 octets] - [18/09/2014 00:10:21]
AdwCleaner[S0].txt - [1087 octets] - [05/03/2014 07:01:01]
AdwCleaner[S1].txt - [915 octets] - [05/03/2014 07:04:58]
AdwCleaner[S2].txt - [1843 octets] - [27/07/2014 05:11:52]
AdwCleaner[S3].txt - [5746 octets] - [18/09/2014 00:12:17]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [5806 octets] ##########

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Thu 18 Sep 2014, 10:18 pm

Malwarebytes Anti-Malware
(Was the websites link, can't put it here because of the 7 day restriction)

Scan Date: 9/18/2014
Scan Time: 12:26:28 AM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.09.18.01
Rootkit Database: v2014.09.15.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: frogzx

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 429196
Time Elapsed: 46 min, 21 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Thu 18 Sep 2014, 10:20 pm

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.5 (09.16.2014:1)
OS: Windows 8.1 x64
Ran by frogzx on Thu 09/18/2014 at  1:20:30.38
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\Main\\Start Page
Successfully repaired: [Registry Value] HKEY_USERS\S-1-5-21-2402987494-1766145203-3524339115-1002\Software\Microsoft\Internet Explorer\Main\\Start Page



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin"



~~~ FireFox

Successfully deleted the following from C:\Users\frogzx\AppData\Roaming\mozilla\firefox\profiles\84a8tq9c.default\prefs.js

user_pref("browser.startup .homepage", "hxxps ://mysearch.avg .com ?cid={CFB09662-DE3A-4ABD-BE95-26C24190C68B}&mid=1d9431c8c81047d2a1ebf543228a8ab0-8bdf601c0ad72aed861483c58f7159e



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 09/18/2014 at  1:24:54.17
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Put spaces between some of the links so it would allow posting.

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Thu 18 Sep 2014, 10:27 pm

Is SysWOW64 a virus? I say that the JRT removed something in it's folder and I heard i remember hearing that it's a virus. Same with Coloruservice. I just want everything cleared..

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by Superdave on Fri 19 Sep 2014, 6:14 am

it says I can't post external links or emails, and apparently the logs contain one of them.
You may have to remove those links before posting the log.
Is SysWOW64 a virus?
Not usually.
What Anti-virus are you using?


Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.


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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Fri 19 Sep 2014, 6:47 am

I am using Avast free 2014, do you recommend something different? I don't really know what the good antivirus's are, or what other checkups I should routinely use. I will download and use the Anti-Rootkit now and post the information momentarily

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Fri 19 Sep 2014, 7:36 am

Malwarebytes Anti-Rootkit BETA 1.07.0.1012

Database version: v2014.09.18.08

Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17278
frogzx :: NOAH [administrator]

9/18/2014 3:47:53 PM
mbar-log-2014-09-18 (15-47-53).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 431651
Time elapsed: 43 minute(s), 33 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

This is after running it once, I am running it again after this post just to make sure, will post if there are any irregularities.

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Fri 19 Sep 2014, 8:19 am

And here are the second scan results.
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

Database version: v2014.09.18.08

Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17278
frogzx :: NOAH [administrator]

9/18/2014 4:33:15 PM
mbar-log-2014-09-18 (16-33-15).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 431585
Time elapsed: 43 minute(s), 48 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by Superdave on Fri 19 Sep 2014, 11:09 am

I am using Avast free 2014, do you recommend something different? I don't really know what the good antivirus's are, or what other checkups I should routinely use.
No, I just wanted to know.Many people don't use an AV.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Fri 19 Sep 2014, 1:13 pm

C:\Users\frogzx\Desktop\ELX 1.6.3 Qt\ELX.exe a variant of Win32/Packed.NoobyProtect.G potentially unwanted application deleted - quarantined
C:\Users\frogzx\Desktop\ELX 1.6.3 Qt\io\elx.dll a variant of Win32/Packed.NoobyProtect.L potentially unwanted application deleted - quarantined

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Fri 19 Sep 2014, 1:15 pm

Not sure if you wanted the second log or not so here
ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.7623
# api_version=3.0.2
# EOSSerial=0c7a1dfa9bacb543bdf3d9aba5cac48b
# engine=20223
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2014-09-19 02:12:09
# local_time=2014-09-18 10:12:09 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=6.2.9200 NT
# compatibility_mode_1='avast! Antivirus'
# compatibility_mode=783 16777213 100 95 0 11512220 0 0
# compatibility_mode_1=''
# compatibility_mode=5893 16776574 100 94 7665755 14551050 0 0
# scanned=371976
# found=2
# cleaned=2
# scan_time=5603
sh=A014D70A905A2882515EA91DD087EE548FDCC09D ft=1 fh=01d5d590ae488c14 vn="a variant of Win32/Packed.NoobyProtect.G potentially unwanted application (deleted - quarantined)" ac=C fn="C:\Users\frogzx\Desktop\ELX 1.6.3 Qt\ELX.exe"
sh=424C23178108D0F0027279DCB960858B06CFA4B2 ft=1 fh=729b3e55565d5847 vn="a variant of Win32/Packed.NoobyProtect.L potentially unwanted application (deleted - quarantined)" ac=C fn="C:\Users\frogzx\Desktop\ELX 1.6.3 Qt\io\elx.dll"

frogzx

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by Superdave on Sat 20 Sep 2014, 5:59 am

Ok, how's your computer working now? Any other issues?

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Sat 20 Sep 2014, 6:19 am

Superdave wrote:Ok, how's your computer working now? Any other issues?
Not at all, it's running much faster now, even faster than it did before the virus! I just hope it wasnt a virus that can hide from all this stuff.

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by Superdave on Sat 20 Sep 2014, 6:25 am

I just hope it wasnt a virus that can hide from all this stuff..
Not very likely. Let's do some clean up.

This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create Registry backup
  • Purge System Restore Points
  • Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
*******************************************
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
****************************************
I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by frogzx on Sat 20 Sep 2014, 6:35 am

Everything ran smoothly, i'm going to run an Avast scan just to make sure I got everything. Thank you so much for your help, I greatly appreciate it!

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

Post by Superdave on Sat 20 Sep 2014, 6:41 am

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.

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Re: Please help, coloruservice.exe was preventing shutdown, then a trojan was found

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