SLOW PC.. Virus possible

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SLOW PC.. Virus possible

Post by Vista on Fri Sep 05, 2014 2:05 am

I am having trouble with a slow PC. My Norton ran out and not sure if I have a virus. Below is the scans. I am not sure if my registry needs to be cleaned or not. Please advise. Thank you, Valerie

Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]

Scan Date: 9/4/2014
Scan Time: 9:45:35 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.09.04.12
Rootkit Database: v2014.08.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: DelawareGlassTinting

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 311896
Time Elapsed: 14 min, 18 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

# AdwCleaner v3.309 - Report created 04/09/2014 at 21:33:12
# Updated 02/09/2014 by Xplode
# Operating System : Windows 8.1 (64 bits)
# Username : DelawareGlassTinting - OFFICE
# Running from : C:\Users\DelawareGlassTinting\AppData\Local\Microsoft\Windows\INetCache\IE\FLMQY3RQ\adwcleaner_3.309.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\DelawareGlassTinting\AppData\LocalLow\iac
Folder Deleted : C:\Users\Public\Pokki
File Deleted : C:\Users\Public\Desktop\eBay.lnk

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Classes\pokki
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{26B19FA4-E8A1-4A1B-A163-1A1E46F830DD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{746c749a-528c-4e31-bc96-848c0d909fb4}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17239


*************************

AdwCleaner[R0].txt - [1523 octets] - [04/09/2014 21:21:59]
AdwCleaner[R1].txt - [1583 octets] - [04/09/2014 21:31:00]
AdwCleaner[S0].txt - [1405 octets] - [04/09/2014 21:33:12]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1465 octets] ##########


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Re: SLOW PC.. Virus possible

Post by Superdave on Fri Sep 05, 2014 6:41 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Malwarebytes' Anti-Rootkit

Please download [You must be registered and logged in to see this link.] and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and [You must be registered and logged in to see this link.] all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.

*************************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

Superdave
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Re: SLOW PC.. Virus possible

Post by Vista on Sat Sep 06, 2014 12:03 am

Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]

Scan Date: 9/4/2014
Scan Time: 9:45:35 PM
Logfile: Malware.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.09.04.12
Rootkit Database: v2014.08.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: DelawareGlassTinting

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 311896
Time Elapsed: 14 min, 18 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 8.1 x64
Ran by DelawareGlassTinting on Fri 09/05/2014 at 19:41:20.70
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{5a1d0d31-749c-4186-a295-4106e6e7b26a}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{5a1d0d31-749c-4186-a295-4106e6e7b26a}



~~~ Files



~~~ Folders

Failed to delete: [Folder] "C:\ProgramData\boost_interprocess"
Successfully deleted: [Folder] "C:\Windows\syswow64\ai_recyclebin"



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 09/05/2014 at 19:49:53.74
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Security Check by screen 317 do not work I received a message saying UNSUPPORTED OPERATING SYSTEM! ABORTED!

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Re: SLOW PC.. Virus possible

Post by Superdave on Sat Sep 06, 2014 1:10 am

Were you able to run the Malware Anti-rootkit scan?

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Re: SLOW PC.. Virus possible

Post by Vista on Sat Sep 06, 2014 3:20 pm

Yes, but I must have posted the wrong scan. Can you tell me where I can find it in my files?

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Re: SLOW PC.. Virus possible

Post by Superdave on Sat Sep 06, 2014 5:57 pm

[You must be registered and logged in to see this link.] wrote:Yes, but I must have posted the wrong scan. Can you tell me where I can find it in my files?
Just run again or do a search for *.txt

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Re: SLOW PC.. Virus possible

Post by Vista on Sun Sep 14, 2014 5:15 pm

ok, sorry it is taking me so long.. I have 2 computers down now. Anyway, here is the Root scan below. Don't know if this has anything to do with it being slow, but I noticed that in my Task Mgr. (GamesAppInteg) was eating up a lot of the system resources. I do not play games on this computer nor do I want a games app. Not sure what it is related to but I would like it deleted. Thanks!
Malwarebytes Anti-Rootkit BETA 1.07.0.1012
[You must be registered and logged in to see this link.]

Database version: v2014.09.14.06

Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17239
DelawareGlassTinting :: OFFICE [administrator]

9/14/2014 11:59:17 AM
mbar-log-2014-09-14 (11-59-17).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 316789
Time elapsed: 19 minute(s), 12 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

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Re: SLOW PC.. Virus possible

Post by Superdave on Sun Sep 14, 2014 6:42 pm

but I noticed that in my Task Mgr. (GamesAppInteg) was eating up a lot of the system resources. I do not play games on this computer nor do I want a games app.
It's probably related to WildTangent Games. Go to your control panel, Add and Remove Programs and uninstall it, if there.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
[You must be registered and logged in to see this link.]

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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Re: SLOW PC.. Virus possible

Post by Vista on Sun Sep 14, 2014 8:27 pm

This is the log file for the ESETscan:

C:\Users\DelawareGlassTinting\AppData\LocalLow\CouponXplorer_5zEI\Installr\Cache\0EE9F22A.exe a variant of Win32/Toolbar.MyWebSearch.O potentially unwanted application deleted - quarantined

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Re: SLOW PC.. Virus possible

Post by Superdave on Mon Sep 15, 2014 12:02 am

That looks good. How's your computer running now? Any other issues?

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Re: SLOW PC.. Virus possible

Post by Vista on Mon Sep 15, 2014 12:56 am

It is running great! Thank you for that SuperDave!!
I do have another problem with my son's laptop (Windows 7), I can not seem to get to the desktop or internet. It boots to a page with a new user icon. When I click on the icon it says:
" The User Profile Service service failed the logon" "User profile cannot be loaded"
Then the only option is to press the OK button which comes back to the same new user icon.
Would I have to re submit this problem in another area or can you help me now?
Thank you,
Valerie

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Re: SLOW PC.. Virus possible

Post by Superdave on Mon Sep 15, 2014 1:58 am

Would I have to re submit this problem in another area or can you help me now?
I would prefer that you start a new thread and we'll check it out.
Let's do some cleanup.


This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download [You must be registered and logged in to see this link.] to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

  • Activate UAC (optional; some users prefer to keep it off)
  • Remove disinfection tools
  • Create Registry backup
  • Purge System Restore Points
  • Re-set system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.
********************************************
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
********************************************
Go to [You must be registered and logged in to see this link.] and get all critical updates.
----------

I suggest using [You must be registered and logged in to see this link.]. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out [You must be registered and logged in to see this link.] for tips and free tools to help keep you safe in the future.

Also see [You must be registered and logged in to see this link.] for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

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Re: SLOW PC.. Virus possible

Post by Vista on Mon Sep 15, 2014 2:54 am

I am not able to add WOT.. it says it is that I need to upgrade to IE 6 or more. I have IE11. It says my system needs to be modified. Not sure what that is about. Also, I went to Microsoft Windows Update and it gave me an error msg saying:

Server Error
404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Can you help me with this? Thanks!


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Re: SLOW PC.. Virus possible

Post by Vista on Mon Sep 15, 2014 2:57 am

Alright, the WOT is now enabled. The MS windows update is stating there is still a server error 404- File or directory not found.

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Re: SLOW PC.. Virus possible

Post by Vista on Mon Sep 15, 2014 2:41 pm

My computer seems fine now... thank you for all your help!

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Re: SLOW PC.. Virus possible

Post by Vista on Mon Sep 15, 2014 4:05 pm

My computer seems fine now... thank you for all your help!

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Re: SLOW PC.. Virus possible

Post by Superdave on Mon Sep 15, 2014 6:55 pm

Please download Windows Update fix utility from [You must be registered and logged in to see this link.] and run it.

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Re: SLOW PC.. Virus possible

Post by Vista on Mon Sep 15, 2014 10:55 pm

Ok I ran it... do I have a log to show you or am I done... nothing popped up.

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Re: SLOW PC.. Virus possible

Post by Superdave on Tue Sep 16, 2014 1:12 am

[You must be registered and logged in to see this link.] wrote:Ok I ran it... do I have a log to show you or am I done... nothing popped up.
Are you able to get your updates now?

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Re: SLOW PC.. Virus possible

Post by Vista on Tue Sep 16, 2014 1:25 am

Yes, windows update is successful. What other updates do I need?

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Re: SLOW PC.. Virus possible

Post by Superdave on Tue Sep 16, 2014 1:29 am

[You must be registered and logged in to see this link.] wrote:Yes, windows update is successful. What other updates do I need?
That's it, we are done. Good job well done.

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Re: SLOW PC.. Virus possible

Post by Vista on Tue Sep 16, 2014 1:47 am

Thank you Super Dave... you are SUPER! Thank You!

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Re: SLOW PC.. Virus possible

Post by Superdave on Tue Sep 16, 2014 1:51 am

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.

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