Malwarebytes won't update - Closes program

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Malwarebytes won't update - Closes program

Post by auring on 24th July 2014, 10:47 pm

I recently updated my Malwarebytes to version 2.00.2.1012, database version v.2014.03.04.09. When I went to start a scan the program starts to check for updates but immediately there is a message which states "Malwarebytes has stopped working - close program"

I tried copying the Malwarebytes file from another computer which did complete the update but I get told I do not have admin rights - which I do.

I tried using Malwarebytes Chameleon and that has not worked either. Program just stops working.

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Re: Malwarebytes won't update - Closes program

Post by Superdave on 24th July 2014, 10:53 pm

Is this the pro version? If it is the trial version uninstall and re-install the program.

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Re: Malwarebytes won't update - Closes program

Post by auring on 24th July 2014, 10:56 pm

It is the free version and I have tried that as well. I can do it again if necessary.

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Re: Malwarebytes won't update - Closes program

Post by Superdave on 24th July 2014, 11:13 pm

Uninstall and re-install the new one from here.

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

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Re: Malwarebytes won't update - Closes program

Post by auring on 24th July 2014, 11:18 pm

I reinstalled it with the same problem. Here is the windows error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: mbam.exe
Application Version: 1.0.0.532
Application Timestamp: 53518532
Fault Module Name: MSVCR100.dll
Fault Module Version: 10.0.40219.325
Fault Module Timestamp: 4df2be1e
Exception Code: 40000015
Exception Offset: 0008d6fd
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8374
Additional Information 2: 83748d7ce6919cf452bf5c3838e036f3
Additional Information 3: 2e01
Additional Information 4: 2e01b10c887fd7f971b05773252074ee

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Re: Malwarebytes won't update - Closes program

Post by Superdave on 24th July 2014, 11:31 pm

[You must be registered and logged in to see this link.] is some information about appcrash. If this doesn't help with the problem, come back and we'll run some more scans to see if we can get it working.

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Re: Malwarebytes won't update - Closes program

Post by auring on 25th July 2014, 12:20 am

Ok, followed their directions for Appcrash on one program but am having the same issue.

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Re: Malwarebytes won't update - Closes program

Post by Superdave on 25th July 2014, 12:23 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download [You must be registered and logged in to see this link.]by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Malwarebytes' Anti-Rootkit

Please download [You must be registered and logged in to see this link.] and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and [You must be registered and logged in to see this link.] all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.

*************************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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Re: Malwarebytes won't update - Closes program

Post by auring on 25th July 2014, 12:38 am

Dave, should I do these all at once or do one step and post the log, do the next step...?

Here is the Adwcleaner log:
# AdwCleaner v3.216 - Report created 24/07/2014 at 20:33:23
# Updated 17/07/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Loretta - LORETTA-PC
# Running from : C:\Users\Loretta\Downloads\adwcleaner_3.216.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17207


-\\ Mozilla Firefox v31.0 (x86 en-US)

[ File : C:\Users\Loretta\AppData\Roaming\Mozilla\Firefox\Profiles\lhohtrd6.default\prefs.js ]


-\\ Google Chrome v19.0.1084.52

[ File : C:\Users\Loretta\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [2057 octets] - [24/07/2014 17:49:46]
AdwCleaner[R1].txt - [1025 octets] - [24/07/2014 20:29:25]
AdwCleaner[S0].txt - [2004 octets] - [24/07/2014 17:51:50]
AdwCleaner[S1].txt - [960 octets] - [24/07/2014 20:33:23]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1019 octets] ##########

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Re: Malwarebytes won't update - Closes program

Post by Superdave on 25th July 2014, 12:48 am

Do them in order and post the logs or you can post all the logs at once.

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Re: Malwarebytes won't update - Closes program

Post by auring on 25th July 2014, 1:16 am

There was no malware found. There was no mbarlog in the folder only a systemlog:
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17207

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.394000 GHz
Memory total: 3949682688, free: 1661849600

Downloaded database version: v2014.07.25.01
Downloaded database version: v2014.07.17.01
=======================================
Initializing...
------------ Kernel report ------------
07/24/2014 20:58:52
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\msahci.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\N360x64\1504000.00D\SYMDS64.SYS
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\drivers\N360x64\1504000.00D\SYMEFA64.SYS
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\drivers\N360x64\1504000.00D\ccSetx64.sys
\SystemRoot\system32\drivers\N360x64\1504000.00D\Ironx64.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\System32\Drivers\N360x64\1504000.00D\SYMNETS.SYS
\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
\SystemRoot\system32\drivers\N360x64\1504000.00D\SRTSPX64.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\??\C:\Program Files (x86)\Norton 360\NortonData\21.1.1.7\Definitions\IPSDefs\20140724.001\IDSvia64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\??\C:\Program Files (x86)\Norton 360\NortonData\21.1.1.7\Definitions\BASHDefs\20140718.001\BHDrvx64.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\DRIVERS\HECIx64.sys
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\k57nd60a.sys
\SystemRoot\system32\DRIVERS\bcmwl664.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CompositeBus.sys
\SystemRoot\system32\drivers\serscan.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\HdAudio.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_dumpata.sys
\SystemRoot\System32\Drivers\dump_msahci.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\??\C:\Windows\system32\drivers\npf.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\SystemRoot\System32\Drivers\N360x64\1504000.00D\SRTSP64.SYS
\??\C:\Program Files (x86)\Norton 360\NortonData\21.1.1.7\Definitions\VirusDefs\20140724.017\EX64.SYS
\??\C:\Program Files (x86)\Norton 360\NortonData\21.1.1.7\Definitions\VirusDefs\20140724.017\ENG64.SYS
\SystemRoot\system32\DRIVERS\WSDPrint.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\urlmon.dll
\Windows\System32\kernel32.dll
\Windows\System32\ole32.dll
\Windows\System32\msctf.dll
\Windows\System32\Wldap32.dll
\Windows\System32\comdlg32.dll
\Windows\System32\advapi32.dll
\Windows\System32\iertutil.dll
\Windows\System32\psapi.dll
\Windows\System32\wininet.dll
\Windows\System32\clbcatq.dll
\Windows\System32\setupapi.dll
\Windows\System32\msvcrt.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\imagehlp.dll
\Windows\System32\imm32.dll
\Windows\System32\sechost.dll
\Windows\System32\shell32.dll
\Windows\System32\gdi32.dll
\Windows\System32\nsi.dll
\Windows\System32\difxapi.dll
\Windows\System32\usp10.dll
\Windows\System32\ws2_32.dll
\Windows\System32\oleaut32.dll
\Windows\System32\user32.dll
\Windows\System32\shlwapi.dll
\Windows\System32\normaliz.dll
\Windows\System32\lpk.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\KernelBase.dll
\Windows\System32\crypt32.dll
\Windows\System32\wintrust.dll
\Windows\System32\devobj.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\comctl32.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\userenv.dll
\Windows\System32\profapi.dll
\Windows\System32\msasn1.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR1
Upper Device Object: 0xfffffa80068be790
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000007a\
Lower Device Object: 0xfffffa80068b9060
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8005249060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-0\
Lower Device Object: 0xfffffa8004f8c060
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8005249060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8005249b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8005249060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8004f8c060, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 7F6AFA27

Partition information:

Partition 0 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 2048 Numsec = 204800
Partition file system is NTFS
Partition is bootable

Partition 1 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 206848 Numsec = 976564224

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 500107862016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-976753168-976773168)...
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xfffffa80068be790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80068c0b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80068be790, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa80068b9060, DeviceName: \Device\0000007a\, DriverName: \Driver\USBSTOR\
------------ End ----------
Scan finished

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Re: Malwarebytes won't update - Closes program

Post by auring on 25th July 2014, 1:23 am

I found the mbar log but GeekPolice won't let me post?

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Re: Malwarebytes won't update - Closes program

Post by auring on 25th July 2014, 1:26 am

I'm just trying to paste the mbar log and post it but keep getting this message:
New members are not allowed to post external links or emails for 7 days. Please contact the forum administrator for more information.

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Re: Malwarebytes won't update - Closes program

Post by auring on 25th July 2014, 1:27 am

The mbar log says there were no malicious items found.

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Re: Malwarebytes won't update - Closes program

Post by auring on 25th July 2014, 1:48 am

Why can't I post the logs?

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Re: Malwarebytes won't update - Closes program

Post by Superdave on 25th July 2014, 1:49 am

I'm just trying to paste the mbar log and post it but keep getting this message:
New members are not allowed to post external links or emails for 7 days.
There must have been a link included in the log.
Did you run SlimCleaner Plus?


I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
[You must be registered and logged in to see this link.]

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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Re: Malwarebytes won't update - Closes program

Post by auring on 25th July 2014, 1:53 am

SlimCleaner Plus wouldn't go any further unless I paid $39.99

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Re: Malwarebytes won't update - Closes program

Post by Superdave on 25th July 2014, 1:55 am

Ok, I'll try to find a free version.

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Re: Malwarebytes won't update - Closes program

Post by auring on 25th July 2014, 10:11 am

Results of Escan:C:\Users\Loretta\AppData\Roaming\Mozilla\Firefox\Profiles\lhohtrd6.default\extensions\{2a26ebf1-72d8-4964-9995-ec90896e049e}\goodsearchtb.dll a variant of Win32/Toolbar.Visicom.A potentially unwanted application deleted - quarantined
C:\Users\Loretta\Downloads\switchsetup.exe a variant of Win32/Toolbar.Conduit.H potentially unwanted application deleted - quarantined

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Re: Malwarebytes won't update - Closes program

Post by Superdave on 25th July 2014, 7:29 pm

Please try this. It's not the same name but will probably do the job.

Download [You must be registered and logged in to see this link.] and save it to your Desktop - [You must be registered and logged in to see this link.]

When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.

* Double-click the CCleaner shortcut on the desktop to start the program.
* Click on the Options block on the left, then choose Cookies.
* Under Cookies to Delete, highlight any cookies you would like to retain permanently
* Click the right arrow > to move them to the Cookies to Keep window.
* Go into Options > Advanced uncheck Only delete files in Windows Temp folders older than 48 hours
* Click Cleaner on the left then Run Cleaner on the right to run the program.
* Important: Make sure that ALL browser windows are closed before selecting Run Cleaner

Caution: Only use the Registry feature if you are very familiar with the registry.
Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.

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Re: Malwarebytes won't update - Closes program

Post by auring on 26th July 2014, 1:25 am

Ran ccleaner. Rebooted, reinstalled Malwarebytes, same problem....

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Re: Malwarebytes won't update - Closes program

Post by Superdave on 26th July 2014, 1:39 am

[You must be registered and logged in to see this link.] wrote:Ran ccleaner. Rebooted, reinstalled Malwarebytes, same problem....
So, the problem is that MBAM won't update or that it won't run?

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Re: Malwarebytes won't update - Closes program

Post by auring on 26th July 2014, 1:46 am

Both. As soon as I open MBAM, it starts looking for updates. After a few seconds I get the Windows message: "Malwarebytes has stopped working - close program". So it won't run either.

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Re: Malwarebytes won't update - Closes program

Post by Superdave on 26th July 2014, 1:51 am

The only thing I can think of is getting some support from [You must be registered and logged in to see this link.]

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