Videos Won't Load

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Videos Won't Load

Post by collegestudent on 11th July 2014, 7:00 pm

I have been having a lot of trouble having videos load on youtube.

Usually I can't get them to load at all. I get stuck at the black screen with the spinning circle. Sometimes the video will load a little and then it will get stuck.
I am not having this problem with any other videos as it seems to be a youtube only problem.

I have full wireless signal and I am not competing with any other users for using the internet. I have attempted to adjust the video definition to a lower setting. As far as I know my flash player is up to date. I have no other programs running when I attempt to watch the videos.

I simply cannot understand why I am having these issues.

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Re: Videos Won't Load

Post by Superdave on 11th July 2014, 7:07 pm

Has it always been like that or did this problem just start? Did you install anything new on your computer?

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Re: Videos Won't Load

Post by collegestudent on 11th July 2014, 7:09 pm

This problem started within the past three days. I have not installed anything recently.

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Re: Videos Won't Load

Post by Superdave on 11th July 2014, 10:35 pm

Try doing a system restore back to before this started and see if that makes any difference.

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Re: Videos Won't Load

Post by collegestudent on 12th July 2014, 12:48 am

Some videos will begin to play. Then they will reach a point where they just stop. When I refresh the video they will play up to the same point and stop. The annoying little "Experiencing Interruptions?" box pops up.

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Re: Videos Won't Load

Post by Superdave on 12th July 2014, 12:54 am

You should test your ISP speed with this tool.

Here's the site to test your ISP speed.

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Re: Videos Won't Load

Post by collegestudent on 12th July 2014, 1:25 am

Ping is 40 ms
Download Speed is 6.62 mbps
Upload Speed is 0.71 mbps

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Re: Videos Won't Load

Post by Superdave on 12th July 2014, 1:48 am

That seems very slow. Mine are 50.26 mbps download and 31.47 mbps upload. You should contact your ISP.

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Re: Videos Won't Load

Post by collegestudent on 12th July 2014, 2:35 am

Okay, I will do that.

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Re: Videos Won't Load

Post by collegestudent on 12th July 2014, 7:24 pm

It appears that is what we are supposed to be getting.

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Re: Videos Won't Load

Post by Superdave on 12th July 2014, 10:35 pm

You can try re-setting the modem by disconnecting the power supply for about 30 secs. It appears that the problem is with your ISP. You can also try this scan to check things out.
Please download MiniToolBox to Desktop and run it.



Checkmark the following boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • Lst Last 10 Event Viewer Errors
  • List Users, Partitions and Memory Size

Click Go and copy/paste the log (Result.txt) into your next post.

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Re: Videos Won't Load

Post by collegestudent on 18th December 2014, 7:22 pm

Okay it looks like I am having issues view youtube again. Videos will not load at all. I just get the black screen with the spinning loading circle. After 30 seconds or so a message pops up saying there was an error try again later.

I have tried everything I can think of. Refreshing the page later, re-connecting to the internet, resetting the modem, checking to make sure I have up to date internet browser and flash player, restoring my computer to an earlier version.

I don't know what else to do to fix the problem.

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Re: Videos Won't Load

Post by Superdave on 18th December 2014, 8:24 pm

Please tell me the size of your hard drive and how much free space you have remaining.

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Re: Videos Won't Load

Post by collegestudent on 18th December 2014, 11:01 pm

It is a 283 GB hard drive and I have 230 GB of free space remaining.

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Re: Videos Won't Load

Post by Superdave on 18th December 2014, 11:30 pm

Did you run the MiniToolbox scan?

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Re: Videos Won't Load

Post by collegestudent on 18th December 2014, 11:32 pm

MiniToolBox by Farbar Version: 30-11-2014
Ran by Mike (administrator) on 18-12-2014 at 17:31:36
Running from "C:\Users\Mike\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LXR81SVC"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Dell Wireless 1702 802.11b/g/n = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Mike-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ARRIS

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 14-FE-B5-A8-A0-19
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ARRIS
Description . . . . . . . . . . . : Dell Wireless 1702 802.11b/g/n
Physical Address. . . . . . . . . : C0-F8-DA-48-B1-CD
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5f3:94a8:4237:681c%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 18, 2014 1:13:05 PM
Lease Expires . . . . . . . . . . : Friday, December 19, 2014 11:12:58 AM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DHCPv6 IAID . . . . . . . . . . . : 247527642
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-66-26-9A-C0-F8-DA-48-B1-CD
DNS Servers . . . . . . . . . . . : 64.233.207.8
64.233.207.9
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.ARRIS:

Connection-specific DNS Suffix . : ARRIS
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.3%14(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 64.233.207.8
64.233.207.9
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:2c2a:1421:bfca:5f82(Preferred)
Link-local IPv6 Address . . . . . : fe80::2c2a:1421:bfca:5f82%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: nap11-dns1.nap.wideopenwest.com
Address: 64.233.207.8

Name: google.com
Addresses: 2607:f8b0:4009:806::1006
74.125.225.1
74.125.225.6
74.125.225.9
74.125.225.3
74.125.225.14
74.125.225.2
74.125.225.8
74.125.225.4
74.125.225.7
74.125.225.5
74.125.225.0


Pinging google.com [74.125.225.0] with 32 bytes of data:
Reply from 74.125.225.0: bytes=32 time=13ms TTL=50
Reply from 74.125.225.0: bytes=32 time=12ms TTL=50

Ping statistics for 74.125.225.0:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms
Server: nap11-dns1.nap.wideopenwest.com
Address: 64.233.207.8

Name: yahoo.com
Addresses: 206.190.36.45
98.138.253.109
98.139.183.24


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=80ms TTL=48
Reply from 98.138.253.109: bytes=32 time=78ms TTL=48

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 80ms, Average = 79ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...14 fe b5 a8 a0 19 ......Realtek PCIe FE Family Controller
11...c0 f8 da 48 b1 cd ......Dell Wireless 1702 802.11b/g/n
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.3 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.2.0 255.255.255.0 On-link 192.168.2.3 281
192.168.2.3 255.255.255.255 On-link 192.168.2.3 281
192.168.2.255 255.255.255.255 On-link 192.168.2.3 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.2.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.2.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:9d38:6ab8:2c2a:1421:bfca:5f82/128
On-link
11 281 fe80::/64 On-link
12 306 fe80::/64 On-link
14 286 fe80::5efe:192.168.2.3/128
On-link
11 281 fe80::5f3:94a8:4237:681c/128
On-link
12 306 fe80::2c2a:1421:bfca:5f82/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/18/2014 01:30:42 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17496, time stamp: 0x546fddcc
Faulting module name: Flash32_16_0_0_235.ocx, version: 16.0.0.235, time stamp: 0x546fbd8f
Exception code: 0xc0000005
Fault offset: 0x0007559d
Faulting process id: 0x1394
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (12/18/2014 11:12:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/17/2014 11:58:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/17/2014 10:42:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/17/2014 10:28:20 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/17/2014 08:00:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9033

Error: (12/17/2014 08:00:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9033

Error: (12/17/2014 08:00:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/17/2014 07:09:19 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2721110

Error: (12/17/2014 07:09:19 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2721110


System errors:
=============
Error: (12/18/2014 11:11:17 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/17/2014 11:56:25 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/17/2014 10:41:16 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/17/2014 10:41:17 PM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.

Signatures Attempted: %24

Error Code: 0x80070002

Error description: The system cannot find the file specified.

Signature version: 0.0.0.0;0.0.0.0

Engine version: %600

Error: (12/17/2014 10:26:41 PM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/17/2014 10:44:44 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/17/2014 02:21:58 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/16/2014 05:37:01 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 20.

Error: (12/16/2014 09:09:04 AM) (Source: BTHUSB) (User: )
Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

Error: (12/15/2014 11:31:51 AM) (Source: DCOM) (User: Mike-PC)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}Mike-PCMikeS-1-5-21-30497243-3127719197-618103375-1000LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (12/18/2014 01:30:42 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.17496546fddccFlash32_16_0_0_235.ocx16.0.0.235546fbd8fc00000050007559d139401d01af84ba19bd6C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\SysWOW64\Macromed\Flash\Flash32_16_0_0_235.ocx5a647475-86ec-11e4-8b46-14feb5a8a019

Error: (12/18/2014 11:12:57 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/17/2014 11:58:07 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/17/2014 10:42:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/17/2014 10:28:20 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/17/2014 08:00:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9033

Error: (12/17/2014 08:00:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9033

Error: (12/17/2014 08:00:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/17/2014 07:09:19 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2721110

Error: (12/17/2014 07:09:19 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2721110


========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 4010.17 MB
Available physical RAM: 2084.36 MB
Total Pagefile: 8018.52 MB
Available Pagefile: 6018.72 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.03 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:283.34 GB) (Free:230.33 GB) NTFS

========================= Users: ========================================

User accounts for \\MIKE-PC

Administrator Guest Mike


**** End of log ****

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Re: Videos Won't Load

Post by Superdave on 19th December 2014, 2:17 am

Which browser are you using?

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Re: Videos Won't Load

Post by collegestudent on 19th December 2014, 2:35 am

Internet Explorer Primarily

But it seems like the issue also persists in Google Chrome.

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Re: Videos Won't Load

Post by Superdave on 19th December 2014, 2:42 am

This is not my field of expertese but it appears to have something to do with your ISP. Please start Windows Task Manager before you try to watch a video and watch the Task Manager to see if the CPU is peaking while doing that.

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Re: Videos Won't Load

Post by collegestudent on 19th December 2014, 2:52 am

Upon initially loading a video the CPU usage spiked to about 45% but quickly dropped to around 10% or so after the ad finished playing.

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Re: Videos Won't Load

Post by Superdave on 19th December 2014, 10:42 pm

45% and then dropping off is normal. It there was something running that would use 100% it would cause your videos to stop. I don't know what else to suggest.

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