Computer infected

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Computer infected

Post by SassyCat on Fri 11 Jul 2014, 12:39 pm

My computer has been running very slowly, and I keep getting pop ups

Thank you for your help

# AdwCleaner v3.215 - Report created 10/07/2014 at 21:35:43
# Updated 09/07/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Joann - JOANNPC
# Running from : C:\Users\Joann\Downloads\adwcleaner_3.215.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Video downloader
Folder Deleted : C:\Program Files (x86)\Video downloader
Folder Deleted : C:\Users\Joann\AppData\Roaming\VOPackage
Folder Deleted : C:\Users\Joann\AppData\Local\Google\Chrome\User Data\Default\Extensions\cmaiofennmphjldldcpphcechfnnohja

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Google\Chrome\Extensions\cmaiofennmphjldldcpphcechfnnohja
Key Deleted : HKLM\SOFTWARE\Classes\iLivid.torrent
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C007DADD-132A-624C-088E-59EE6CF0711F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{2318C2B1-4965-11D4-9B18-009027A5CD4F}]
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}
Key Deleted : HKLM\Software\Conduit

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17207


-\\ Google Chrome v35.0.1916.153

[ File : C:\Users\Joann\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : [You must be registered and logged in to see this link.]
Deleted [Search Provider] : [You must be registered and logged in to see this link.]
Deleted [Search Provider] : [You must be registered and logged in to see this link.]
Deleted [Extension] : cmaiofennmphjldldcpphcechfnnohja

*************************


Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]


Update, 14/04/2014 3:17:39 AM, SYSTEM, JOANNPC, Scheduler, Malware Database, 2014.4.14.2, 2014.4.14.3,
Protection, 14/04/2014 3:17:40 AM, SYSTEM, JOANNPC, Protection, Refresh, Starting,
Protection, 14/04/2014 3:17:40 AM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopping,
Protection, 14/04/2014 3:17:40 AM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopped,
Protection, 14/04/2014 3:17:46 AM, SYSTEM, JOANNPC, Protection, Refresh, Success,
Protection, 14/04/2014 3:17:46 AM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Starting,
Protection, 14/04/2014 3:17:46 AM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Started,
Detection, 14/04/2014 5:10:10 AM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, IP, 89.28.86.7, 33245, Inbound, C:\Program Files (x86)\Skype\Phone\Skype.exe,
Detection, 14/04/2014 5:10:10 AM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, IP, 89.28.86.7, 33245, Inbound, C:\Program Files (x86)\Skype\Phone\Skype.exe,
Detection, 14/04/2014 5:10:11 AM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, IP, 89.28.86.7, 33245, Inbound, C:\Program Files (x86)\Skype\Phone\Skype.exe,
Detection, 14/04/2014 5:10:13 AM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, IP, 89.28.86.7, 33245, Inbound, C:\Program Files (x86)\Skype\Phone\Skype.exe,
Detection, 14/04/2014 5:10:14 AM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, IP, 89.28.86.7, 33245, Inbound, C:\Program Files (x86)\Skype\Phone\Skype.exe,
Update, 14/04/2014 4:53:08 PM, SYSTEM, JOANNPC, Scheduler, Malware Database, 2014.4.14.3, 2014.4.14.7,
Protection, 14/04/2014 4:53:08 PM, SYSTEM, JOANNPC, Protection, Refresh, Starting,
Protection, 14/04/2014 4:53:08 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopping,
Protection, 14/04/2014 4:53:09 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopped,
Protection, 14/04/2014 4:53:14 PM, SYSTEM, JOANNPC, Protection, Refresh, Success,
Protection, 14/04/2014 4:53:14 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Starting,
Protection, 14/04/2014 4:53:14 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Started,
Update, 14/04/2014 7:19:19 PM, SYSTEM, JOANNPC, Scheduler, Malware Database, 2014.4.14.7, 2014.4.14.8,
Protection, 14/04/2014 7:19:20 PM, SYSTEM, JOANNPC, Protection, Refresh, Starting,
Protection, 14/04/2014 7:19:20 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopping,
Protection, 14/04/2014 7:19:20 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopped,
Protection, 14/04/2014 7:19:25 PM, SYSTEM, JOANNPC, Protection, Refresh, Success,
Protection, 14/04/2014 7:19:25 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Starting,
Protection, 14/04/2014 7:19:25 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Started,
Update, 14/04/2014 8:23:21 PM, SYSTEM, JOANNPC, Scheduler, Malware Database, 2014.4.14.8, 2014.4.14.9,
Protection, 14/04/2014 8:23:22 PM, SYSTEM, JOANNPC, Protection, Refresh, Starting,
Protection, 14/04/2014 8:23:22 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopping,
Protection, 14/04/2014 8:23:22 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopped,
Protection, 14/04/2014 8:23:27 PM, SYSTEM, JOANNPC, Protection, Refresh, Success,
Protection, 14/04/2014 8:23:27 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Starting,
Protection, 14/04/2014 8:23:27 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Started,
Update, 14/04/2014 9:19:29 PM, SYSTEM, JOANNPC, Scheduler, Malware Database, 2014.4.14.9, 2014.4.15.1,
Protection, 14/04/2014 9:19:30 PM, SYSTEM, JOANNPC, Protection, Refresh, Starting,
Protection, 14/04/2014 9:19:30 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopping,
Protection, 14/04/2014 9:19:30 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopped,
Protection, 14/04/2014 9:19:35 PM, SYSTEM, JOANNPC, Protection, Refresh, Success,
Protection, 14/04/2014 9:19:35 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Starting,
Protection, 14/04/2014 9:19:36 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Started,
Update, 14/04/2014 11:45:05 PM, SYSTEM, JOANNPC, Scheduler, Malware Database, 2014.4.15.1, 2014.4.15.2,
Protection, 14/04/2014 11:45:05 PM, SYSTEM, JOANNPC, Protection, Refresh, Starting,
Protection, 14/04/2014 11:45:05 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopping,
Protection, 14/04/2014 11:45:06 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Stopped,
Protection, 14/04/2014 11:45:11 PM, SYSTEM, JOANNPC, Protection, Refresh, Success,
Protection, 14/04/2014 11:45:11 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Starting,
Protection, 14/04/2014 11:45:11 PM, SYSTEM, JOANNPC, Protection, Malicious Website Protection, Started,

(end)


Results of screen317's Security Check version 0.99.85
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
COMODO Antivirus
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Java 7 Update 55
Java version out of Date!
Adobe Flash Player 14.0.0.145
Adobe Reader XI
Google Chrome 35.0.1916.114
Google Chrome 35.0.1916.153
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbam.exe
Comodo Firewall cmdagent.exe
AdTrustMedia PrivDog finalizesetup.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````


Last edited by SassyCat on Fri 11 Jul 2014, 1:12 pm; edited 2 times in total (Reason for editing : adding info)

SassyCat

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Re: Computer infected

Post by Superdave on Fri 11 Jul 2014, 10:54 pm

Hello and welcome to GeekPolice.net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please run MBAM again and post the log.
*************************************************
Please download Junkware Removal Tool to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
***********************************************
Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.


First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
***********************************************
Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.

Superdave
Tech Staff


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Operating System : Windows 8.1 and a dual-boot with XP Home SP3

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Re: Computer infected

Post by SassyCat on Sun 13 Jul 2014, 4:24 am

Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]

Scan Date: 12/07/2014
Scan Time: 1:15:07 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.10.10
Rootkit Database: v2014.07.09.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Joann

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 429730
Time Elapsed: 8 min, 18 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows 7 Professional x64
Ran by Joann on 12/07/2014 at 13:32:10.39
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values




~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FB16E5C3-A9E2-47A2-8EFC-319E775E62CC}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FB16E5C3-A9E2-47A2-8EFC-319E775E62CC}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\adtrustmedia"
Failed to delete: [Folder] "C:\Program Files (x86)\adtrustmedia"



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 12/07/2014 at 13:51:57.95
Computer was rebooted
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~





JavaRa 1.16 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Sat Jul 12 14:11:16 2014

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0001-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0002-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0003-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0004-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0005-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0006-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0007-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0008-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0009-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0010-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0011-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0012-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0013-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0014-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0015-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0016-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0017-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0018-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0019-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0020-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0021-ABCDEFFDCBA}. The error returned was 124.

There was an error removing C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0022-ABCDEFFDCBA}. The error returned was 124.

Found and removed: Applications\java.exe

Found and removed: Applications\javaw.exe

Found and removed: JavaScript

Found and removed: JavaScript Author

Found and removed: JavaScript1.1

Found and removed: JavaScript1.1 Author

Found and removed: JavaScript1.2

Found and removed: JavaScript1.2 Author

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_02

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_03

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_04

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2.0_01

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4A03706F-666A-4037-7777-5F2748764D10}

------------------------------------

Finished reporting.



Malwarebytes Anti-Rootkit BETA 1.07.0.1012
[You must be registered and logged in to see this link.]

Database version: v2014.07.12.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17207
Joann :: JOANNPC [administrator]

12/07/2014 2:15:59 PM
mbar-log-2014-07-12 (14-15-59).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 438348
Time elapsed: 13 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)



Malwarebytes Anti-Rootkit BETA 1.07.0.1012
[You must be registered and logged in to see this link.]

Database version: v2014.07.12.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17207
Joann :: JOANNPC [administrator]

12/07/2014 2:15:59 PM
mbar-log-2014-07-12 (14-15-59).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 438348
Time elapsed: 13 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

SassyCat

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Re: Computer infected

Post by Superdave on Sun 13 Jul 2014, 9:26 am

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

Superdave
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Re: Computer infected

Post by SassyCat on Sun 13 Jul 2014, 3:45 pm

I received an error 2002 message when installing ESET and the install did not complete.

I tried it two times

SassyCat

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Re: Computer infected

Post by Superdave on Mon 14 Jul 2014, 1:30 am

Please go to Kaspersky website and perform an online antivirus scan.

1. Read through the requirements and privacy statement and click on Accept button.
2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
3. When the downloads have finished, click on Settings.
4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
Spyware, Adware, Dialers, and other potentially dangerous programs
Archives


5. Click on My Computer under Scan.
6. Once the scan is complete, it will display the results. Click on View Scan Report.
7. You will see a list of infected items there. Click on Save Report As....
8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
9. Please post this log in your next reply.

Superdave
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Re: Computer infected

Post by SassyCat on Mon 14 Jul 2014, 11:24 am

Computer protection (0)
Information about anti-virus software and firewalls installed on the computer.
Malware (0)
Information about malware detected on the computer.
Vulnerabilities (3)
Information about applications and operating system components in which vulnerabilities have been detected.
C:\Program Files (x86)\Adobe\Photoshop Elements 7.0\ems.dll
C:\Program Files (x86)\Adobe\Photoshop Elements 7.0\Photoshop Elements 7.0.exe
C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll
Other issues (12)
Information about vulnerabilities associated with the settings of installed applications and the operating system.
"Autorun from hard drives is allowed"
"Autorun from network drives is enabled"
"CD/DVD autorun is enabled"
"Removable media autorun is enabled"
"Windows Explorer - show extensions of known file types"
"Microsoft Internet Explorer: clear history of typed URLs"
"Microsoft Internet Explorer - disable caching data received via protected channel"
"Microsoft Internet Explorer: disable sending error reports"
"Microsoft Internet Explorer: delete cookies"
"Microsoft Internet Explorer: enable cache autocleanup on browser closing"
"Windows Explorer: display of known file types extensions is disabled"
"Microsoft Internet Explorer: start page reset"


SassyCat

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Re: Computer infected

Post by Superdave on Mon 14 Jul 2014, 11:47 am

I'm sorry. I gave you the incorrect scanner. Please try this one:

Please download and run MicroSoft Safety Scanner. This will take about 20 minutes to run and will produce a log if your computer was infected. Please post the log. This scanner only has a shelf life of 10 days so you will need to download a new one if you want to run a scan after the trial period has expired.

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Re: Computer infected

Post by SassyCat on Mon 14 Jul 2014, 1:37 pm

I ran the full scan it took a bit over an hour but there was nothing and therefore no log.

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Re: Computer infected

Post by Superdave on Sat 19 Jul 2014, 5:20 am

Sorry for being so late in my response. How's your computer running now? Any other issues?

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Re: Computer infected

Post by Sponsored content Today at 11:02 pm


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