MY ESET SMART SECURITY 7 BLOCKS SEVERAL POPULAR FREEWARE DOWNLOADS

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Solved MY ESET SMART SECURITY 7 BLOCKS SEVERAL POPULAR FREEWARE DOWNLOADS

Post by fasteddie on Tue 1 Jul - 2:35

My Eset Smart Security 7 (w/AV) either warns and/or blocks many populaer downloads (such as almost everything from CNET, Fillihippo and Pitiform) and I can't understand why.  To be specific, lets take CCLEANER v4.15 for windows 7.  First I get an alert that this may be dangerous (I have called ESET on this and they said the alert is precautionary because CNET (for example) attempts to get you to install their toolbar, and some people may miss UN-CHECKING it.  Next my Smart Security goes further with a second notification and says this page has been blocked.  My "clean" setting is set at medium, which should not block this stuff, but it does.  When I check the download progress it reads "failed".  

Please can anyone assist me?  I am brand new to the boards, but have read several forums and see many great questions with exceptional responses and very professional. Thanks

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Solved Re: MY ESET SMART SECURITY 7 BLOCKS SEVERAL POPULAR FREEWARE DOWNLOADS

Post by Superdave on Tue 1 Jul - 5:44

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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You can probably configure ESET to allow these pages and downloads. It appears that ESET is being too cautious. Can you set it any lower than Medium?

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Solved response

Post by fasteddie on Sat 19 Jul - 11:15

Thanks, so sorry I was away in Palm Springs as my father was hospitalized (he is 92) anyway, I see your suggestion to set my threat level to a lower setting, Right now Eset is set at, wow I just tried to check at the setting, but the interface must have changed as everything I look at does not show a setting.  I can't remember where I saw the setting for medium and high.  What should I try next?

Thanks
Eddie

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Solved Re: MY ESET SMART SECURITY 7 BLOCKS SEVERAL POPULAR FREEWARE DOWNLOADS

Post by Superdave on Sat 19 Jul - 11:25

You should contact ESET about this change.

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Post by fasteddie on Sat 19 Jul - 22:54

Great! So stupid of me not to think of that, they have super support and nothing is diverted to other countries all support is right there in San Diego!...I look forward to learning lots via your forums, and have told several friends about your site.

Thanks so much
Eddie

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Solved Re: MY ESET SMART SECURITY 7 BLOCKS SEVERAL POPULAR FREEWARE DOWNLOADS

Post by Superdave on Sun 20 Jul - 3:35

You're welcome. Good luck.

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