Virus that I can't remove

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Virus that I can't remove

Post by samandbre on 27th May 2014, 2:48 pm

My computer has some virus that Avast found but says it can't remove.  Now my malwarebytes will not work at all.  Will not let me uninstall it, run it, anything.  Can you help get this virus off my computer.

# AdwCleaner v3.211 - Report created 27/05/2014 at 10:08:28
# Updated 26/05/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : User - COMTECH-262675
# Running from : C:\Users\User\Downloads\adwcleaner_3.211.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\Program Files\AVG SafeGuard toolbar
Folder Found : C:\Program Files\Common Files\AVG Secure Search
Folder Found : C:\ProgramData\AVG SafeGuard toolbar
Folder Found : C:\Users\User\AppData\Local\AVG SafeGuard toolbar
Folder Found : C:\Users\User\AppData\LocalLow\AVG SafeGuard toolbar

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software
Key Found : HKCU\Software\systweak
Key Found : HKLM\Software\systweak

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16450


-\\ Google Chrome v

[ File : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Search Provider] : [You must be registered and logged in to see this link.]
Found [Search Provider] : [You must be registered and logged in to see this link.]

*************************

AdwCleaner[R0].txt - [1192 octets] - [27/05/2014 10:08:28]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1252 octets] ##########



Results of screen317's Security Check version 0.99.83
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
SUPERAntiSpyware
Malwarebytes Anti-Malware version 1.75.0.1300
CCleaner
Java 7 Update 9
Java version out of Date!
Adobe Reader 10.1.4 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

samandbre
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Re: Virus that I can't remove

Post by Superdave on 27th May 2014, 5:12 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
The log shows that you have no AV on your computer but you say that you have Avast.


Remove the Adware:

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with OK
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

*********************************************
Please run MBAM in Safe Mode.

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Quarantine All" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

*************************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

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Re: Virus that I can't remove

Post by samandbre on 27th May 2014, 6:13 pm

I did have avast.  I uninstalled and was going to reinstall because it wouldn't remove virus.

Malwarebytes will not run at all, even in safe mode. Will not let me uninstall or reinstall. I get a message that says "runtime errer 383, text properties read only"


Last edited by samandbre on 27th May 2014, 6:17 pm; edited 1 time in total

samandbre
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Re: Virus that I can't remove

Post by samandbre on 27th May 2014, 6:14 pm

AdwCleaner v3.211 - Report created 27/05/2014 at 10:08:28
# Updated 26/05/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : User - COMTECH-262675
# Running from : C:\Users\User\Downloads\adwcleaner_3.211.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\Program Files\AVG SafeGuard toolbar
Folder Found : C:\Program Files\Common Files\AVG Secure Search
Folder Found : C:\ProgramData\AVG SafeGuard toolbar
Folder Found : C:\Users\User\AppData\Local\AVG SafeGuard toolbar
Folder Found : C:\Users\User\AppData\LocalLow\AVG SafeGuard toolbar

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software
Key Found : HKCU\Software\systweak
Key Found : HKLM\Software\systweak

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16450


-\\ Google Chrome v

[ File : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Search Provider] : [You must be registered and logged in to see this link.]
Found [Search Provider] : [You must be registered and logged in to see this link.]

*************************

AdwCleaner[R0].txt - [1192 octets] - [27/05/2014 10:08:28]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1252 octets] ##########

samandbre
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Re: Virus that I can't remove

Post by samandbre on 27th May 2014, 6:15 pm

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Professional x86
Ran by User on Tue 05/27/2014 at 13:10:35.61
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{00EC944A-FDC3-486F-BF11-332A5AEC07EE}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0106FEA9-B48A-40CB-995B-01D0F968D42A}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{025B4D8D-9719-41B0-92CE-B5E9C63CCC4B}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0288587F-8BDF-45EE-9DF4-5D7A451E7BFC}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{02DD1014-E6D8-40CA-A80B-1C319B0A760A}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0466FA4C-EB7A-420C-9CBC-2B3261457B9B}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{04A6057F-C055-48D1-A3D4-5F29C36865DA}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{05502D3D-9DA9-41B4-881A-ABBAE9733D0F}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{068D4177-7D85-41FE-9270-C15AF33D7DF1}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{07992142-3C4E-4EE6-BCF5-1C35C0738A07}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{079EFA02-6E91-4FA3-AEB3-E0773AAF948C}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{081E8E73-6091-49F5-8C84-816A6F6D6F7C}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{088CD2C6-C350-4781-9A0D-5B3CA1769023}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{08AC02EE-5355-4EA0-A729-D1C8CD80A30A}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{09CDCB5D-4C0E-485F-8201-910864756A67}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{09EFF87D-8FC5-4627-99CA-C038889023AF}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0A0A1C85-2006-46A4-AA17-705EA6B39A46}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0A909797-B03F-4E89-B659-FA5E2AB6C7F3}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0B0D3AFD-C0ED-4F07-AB42-4CC11DDC3C6D}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0B3F9001-EA95-4BE5-9639-E2A96310D696}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0BCE69B1-D1AE-4973-809B-3CA7D5E15A0C}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0CC2BEE2-0E59-4DF8-AC73-4B1F2D491284}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0D284667-7CEA-435D-A093-40C54DC3545C}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0D32DB08-AA1A-4BEB-A8A7-A7D66A676616}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0E8268C1-7A61-4C43-AEC5-C9CB6517DFBB}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0EB07567-0269-4162-B358-34001C924101}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0FA8C8AC-5FCF-4257-9776-3623ACCFEBAF}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{0FFE772B-98F7-4D83-8005-4407A11F5D16}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1078A125-EA9D-4783-A02C-D293AB25EB44}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{10FE3ACC-590A-4F2F-99AC-0EC851E956F8}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1209AE0C-A8A5-4D9E-BE3F-A9D6961B008D}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1234F0CC-92CA-48EB-B084-444FF1C57ACB}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{12B224BC-23BD-4A1C-9ACD-5A4E645770CF}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{12BFAE26-A768-4AF4-8652-F59774495B30}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{12EB7015-7728-43D4-A7BE-F8C0A66F36B1}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{145E38B5-984B-45AB-8079-4C4C6D7E6145}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{151C0BDA-6E0F-421A-9AC4-1D8A739B6C69}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{15C8CBD7-CF49-478E-90D7-44E96B07478D}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{160F30CD-71C2-47B7-869F-616D69F1AC38}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{163EE3C9-9231-4509-9F57-03312D73CA3F}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{165EA95A-2873-4E52-A07F-0BEB9C07092D}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{16791BFD-872C-4792-B4BA-3CBCAE6F4065}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{185E5A0C-8EEB-4257-BD2A-359218ECD67E}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{18633161-7FDC-41CC-B9E7-E6D69FD24635}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{190E77C2-404B-41D1-8398-F1BA648390A1}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1A65A349-D8F6-481C-88E9-61E8994A7889}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1C0010D4-34EF-467C-9FCC-4FC57E4FF16A}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1C18E4A9-457C-447E-BBAC-138C3F195234}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1C478859-BDF2-4677-84CE-EF468D982DFD}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1CC091D8-F903-4FF9-8326-96E6FFCE60F9}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1DBB5BB5-F998-4E75-9BD6-8AD86D50F0DA}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1E2F52B4-EB9E-4FC4-AAF4-299B7801CAB5}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1EB3C786-EFAB-494D-AF05-46BA8390712A}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{1F7BCA01-BBB7-41F6-9338-3BF4C0F2D0CF}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2034EBC7-00A3-4E1E-907D-0B7617231424}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{21097EE8-E25A-4C3F-B6B3-CB1B9B86BDDB}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{21647B25-DF91-4AAD-96F2-B6E417AF54EF}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{216F45C3-33FD-4C0F-8578-22B3CC1DD2C4}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2192F5B0-1A73-44A5-B541-D61166E62BDD}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2321D056-9342-45CD-9A62-1B0B58C6BB40}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{244B3505-A022-4B01-9265-959FD864FC92}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2512E7AB-E57D-41EF-9DC0-1CE72E0A9217}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2527A7CC-0677-4094-A05F-9742EB09047F}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{25AA116C-3F10-4CF2-B693-B1D4C48A5BC9}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{260A0ECC-6530-4810-90E9-4B1B8B916D73}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{264F4033-CF68-4380-AB8C-9099F16AF63F}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{267373F8-2BB1-43EF-92B6-4DE491A120C9}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{26921045-8C73-4715-AF75-C89474A6D0E6}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{26B4C625-C52A-4ACB-A1AE-01E3057DD03A}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{281DF69A-0ED3-4985-8D26-AF07B5F6734B}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2873B405-E78E-4D34-8F86-2EC7F9A04909}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{28A209F5-CACB-4D60-8AE8-8511BEE63F68}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{293064F6-136B-451E-8CDF-646AC6906722}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2AAC8338-EABF-47E9-A4FB-A83A5E272F93}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2B35236F-6D2B-404F-BDDC-6FF1EE87565C}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2B5BD50C-BFD8-4C9A-A355-180EAB48C928}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2B60848A-CAD8-474B-B914-C002A938A1B0}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2BE24051-AE7D-4075-B22F-80137F40879B}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2C4547F8-34E3-42D7-82D2-313E6AA6F33C}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2CC137BA-00A0-4217-8D35-B6FE254AC18D}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2CFAB0C9-3980-4329-9FE1-0C66D38EFA4C}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2D96F968-304F-4C79-ADE6-DFFE46287FCF}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2EFC0A22-0C93-417C-8700-05213F9E94E4}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{2F03E079-E174-41BA-A1B9-495DAFF801A1}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3035905B-1E89-48DB-AB06-C78CE799F6EB}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{30D82C88-9C92-4CCF-8F95-7174985FE55E}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{30FABFA0-910A-4DE1-86B2-0B666F47A9AC}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3236819A-6070-432B-9ABB-96D6AC826EE2}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3287A43C-58A9-4A4F-AE9D-90F598C4DCF3}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{33109D8E-4F47-437C-B3D7-D0B00AC3EF7B}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{356B5490-D389-4F64-9654-493855968221}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3579C314-7693-4E09-876E-3D1C9148CADF}
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Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{370D8921-AF03-4C05-A12E-03C7C97232AA}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{386F3038-F618-4D27-B7F6-B7DFC6F90652}
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Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{39C20C92-A1BB-46A5-890D-13782AE1B286}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3A4C1164-2429-461C-8C1C-245062733C70}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3A6B7E73-109C-4885-B86F-BA69B281C601}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3BCC0992-B58B-42D9-A232-C2BA96C188DB}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3D1A11C1-E561-43CD-B299-082759C93C86}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3D9F2008-274E-496E-A7DF-E593A914D0A3}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3EE642F5-A956-4208-95B5-5704093CBD31}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3F118D65-0F9D-4592-8887-347259C20C36}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3F2E1C2F-1508-41D9-90C7-FF0451320BC5}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3F86E7C3-B473-4F29-9701-F29C8866BAD7}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{3FEA95A3-BAFE-46E8-90FA-2D3340BC92F5}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{4013E80B-5910-4D3F-9D3F-F0D3420BE66A}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{4032B30F-2237-4B94-B8E3-41C69EE76BF7}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{407B87DE-4BA1-4E1E-89B2-85704F20AE08}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{40D831DE-F76A-44EA-9207-39982B5B01AD}
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Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{F7798A27-DCDA-4C76-8F27-743EBC003FA3}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{F88AB057-E612-4E89-89CB-2BBAAF8EBB1E}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{F912F1DE-1484-40D8-AA2B-A4D1ED87E2EA}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{F9D7CCDD-9CD9-4C9D-B20B-374C6C2549A4}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{FAE1B1CC-7922-40F9-A9D7-141798395F3A}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{FC973EE3-4262-49E8-A4BE-509AA5198B70}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{FD9926F1-E5E1-4DAA-93CE-81C2D59456B0}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{FDBC77DE-54EC-4B07-B293-C62B31FCDAAE}
Successfully deleted: [Empty Folder] C:\Users\User\appdata\local\{FE182309-ED70-478E-A121-AED5612D0854}



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 05/27/2014 at 13:12:00.85
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Re: Virus that I can't remove

Post by Superdave on 27th May 2014, 6:48 pm

I did have avast. I uninstalled and was going to reinstall because it wouldn't remove virus
You will need to re-install asap.
You need to run AdwCleaner again and hit the delete button.


Malwarebytes' Anti-Rootkit

Please download [You must be registered and logged in to see this link.] and save it to your desktop.

  • Be sure to print out and follow the instructions provided on that same page for performing a scan.
  • Caution: This is a beta version so also read the disclaimer and [You must be registered and logged in to see this link.] all your data before using.
  • When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  • Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  • Copy and paste the contents of these two log files in your next reply.


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Re: Virus that I can't remove

Post by samandbre on 27th May 2014, 7:20 pm

AdwCleaner v3.211 - Report created 27/05/2014 at 14:18:01
# Updated 26/05/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : User - COMTECH-262675
# Running from : C:\Users\User\Downloads\adwcleaner_3.211.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\AppDataLow\Software

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16450


-\\ Google Chrome v

[ File : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [1332 octets] - [27/05/2014 10:08:28]
AdwCleaner[R1].txt - [925 octets] - [27/05/2014 10:23:15]
AdwCleaner[R2].txt - [1043 octets] - [27/05/2014 14:17:06]
AdwCleaner[S0].txt - [1413 octets] - [27/05/2014 10:11:54]
AdwCleaner[S1].txt - [987 octets] - [27/05/2014 10:23:43]
AdwCleaner[S2].txt - [968 octets] - [27/05/2014 14:18:01]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1027 octets] ##########

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Re: Virus that I can't remove

Post by samandbre on 27th May 2014, 7:31 pm

ran the malwarebytes anti-rootkit,  no items were found, no clean-up.

Installed Microsoft Security Essentials instead of Avast.

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Re: Virus that I can't remove

Post by Superdave on 27th May 2014, 10:05 pm

Installed Microsoft Security Essentials instead of Avast..
Good choice. No hassle AV. Did you run a full scan? Can you run MBAM?

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Re: Virus that I can't remove

Post by samandbre on 28th May 2014, 1:19 pm

I ran the full scan. Nothing. I still can't run my malwarebytes. I get the same message whether I try to run it, uninstall it, or reinstall? "runtime errer 383, text properties read only".
I did run the MB anti-rootkit. Twice. It found nothing. I guess the virus is removed? But I don't understand why I can't get my Malwarebytes to work.


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Re: Virus that I can't remove

Post by Superdave on 28th May 2014, 2:53 pm

Bu
t I don't understand why I can't get my Malwarebytes to work.
You may have downloaded a fraudulent version.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
[You must be registered and logged in to see this link.]

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.

•Check
•Click the button.
•Accept any security warnings from your browser.

  • Leave the check mark next to Remove found threats.

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

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Re: Virus that I can't remove

Post by samandbre on 28th May 2014, 3:15 pm

Will do the scan. Malwarebytes was working up until the other issues showed up.

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Re: Virus that I can't remove

Post by samandbre on 28th May 2014, 4:05 pm

Okay, ran the scan. No log to post. Said no threats found.

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Re: Virus that I can't remove

Post by Superdave on 28th May 2014, 7:09 pm

Please download and install a new version of MBAM and try to run it.

Please download Malwarebytes Anti-Malware from [You must be registered and logged in to see this link.]
Double Click mbam-setup.exe to install the application.

  • It should update automatically if the computer is connected to the internet.
  • Click on Threat Scan and click on Scan Now.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  • Click on "Quarantine All" You may be asked to Restart your computer to completely remove the infections.
  • When disinfection is completed you can click on "Copy to Clipboard".
  • Paste the log in you next reply (CTRL+ V)

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Re: Virus that I can't remove

Post by samandbre on 28th May 2014, 7:50 pm

Will not let me download. I receive a message that says "malwarebytes is currently installed and cannot be properly uninstalled. Please uninstall manually, reboot, and try again.

I've tried to unistall MB manually and receive this message "Anit-Malware\unins000.mss is missing. Please correct the problem or obtain a new copy"

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Re: Virus that I can't remove

Post by Superdave on 28th May 2014, 10:15 pm

Ok, you will have to delete it. You will find it in Program Files. If you cannot delete the folder, you can use Unlocker below.

You can download and install [You must be registered and logged in to see this link.] . Make sure you decline each of those free offers so they won't get loaded on your computer.

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Re: Virus that I can't remove

Post by samandbre on 29th May 2014, 2:34 pm

OK. Got it to uninstall and install.

Log

Malwarebytes Anti-Malware
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Scan Date: 5/29/2014
Scan Time: 9:26:04 AM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.05.29.06
Rootkit Database: v2014.05.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: User

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 239632
Time Elapsed: 4 min, 1 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 3
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\DeltaTB.exe, Quarantined, [f5352532cead9d9942a2f70fca3727d9],
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\3DB2181D-BAB0-7891-B85C-9231A462B1AC\Latest\BExternal.dll, Quarantined, [fd2d6dea2e4dc274f2f1cd5504fc26da],
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\EBD6FE60-BAB0-7891-87D2-21DE6543DC95\Latest\BExternal.dll, Quarantined, [d555f4637dfec17515cedb47f20e02fe],

Physical Sectors: 0
(No malicious items detected)


(end)

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Re: Virus that I can't remove

Post by Superdave on 29th May 2014, 2:37 pm

Don't try to uninstall it.Delete the MBAM folder.

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Re: Virus that I can't remove

Post by samandbre on 29th May 2014, 3:00 pm

Ok. I got it to work. The log is printed in previous post.

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Re: Virus that I can't remove

Post by Superdave on 29th May 2014, 5:13 pm

I don't see it. Could you please run MBAM again and post the log.

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Re: Virus that I can't remove

Post by samandbre on 29th May 2014, 5:31 pm

Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]

Scan Date: 5/29/2014
Scan Time: 9:26:04 AM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.05.29.06
Rootkit Database: v2014.05.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: User

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 239632
Time Elapsed: 4 min, 1 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 3
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\DeltaTB.exe, Quarantined, [f5352532cead9d9942a2f70fca3727d9],
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\3DB2181D-BAB0-7891-B85C-9231A462B1AC\Latest\BExternal.dll, Quarantined, [fd2d6dea2e4dc274f2f1cd5504fc26da],
PUP.Optional.Babylon.A, C:\Users\User\AppData\Local\Temp\EBD6FE60-BAB0-7891-87D2-21DE6543DC95\Latest\BExternal.dll, Quarantined, [d555f4637dfec17515cedb47f20e02fe],

Physical Sectors: 0
(No malicious items detected)


(end)

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Re: Virus that I can't remove

Post by samandbre on 29th May 2014, 5:42 pm

Malwarebytes Anti-Malware
[You must be registered and logged in to see this link.]

Scan Date: 5/29/2014
Scan Time: 12:38:51 PM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.05.29.09
Rootkit Database: v2014.05.21.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: User

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 240173
Time Elapsed: 3 min, 6 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

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Re: Virus that I can't remove

Post by Superdave on 29th May 2014, 7:02 pm

Looking good. How's your computer working now?

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Re: Virus that I can't remove

Post by samandbre on 29th May 2014, 7:13 pm

It seems to be working good now. Thanks.

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Re: Virus that I can't remove

Post by Superdave on 30th May 2014, 1:03 am

Ok, let's clean up. You may keep AdwCleaner and MBAM on your computer if you wish. Update them and run them on a regular basis to keep your computer clean.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
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Check out [You must be registered and logged in to see this link.] for tips and free tools to help keep you safe in the future.

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Re: Virus that I can't remove

Post by samandbre on 30th May 2014, 1:39 pm

Okay. Got all of that taken care of.

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Re: Virus that I can't remove

Post by Superdave on 30th May 2014, 6:19 pm

I will lock this thread. If you need it re-opened, please send me a pm.

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