computer presenting problems

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computer presenting problems

Post by jairando12 on 3rd May 2014, 7:29 pm

Hi,

My name is Jairo and im having trouble with my hp pavilion all in one, i turn it on and after some minutes it appears a bluescreen with the following information:

Preventing damage to the computer:

SYSTEM_SERVICE_EXCEPTION

TECH INFO:

*** STOP: 0X0000003B (0X00000000C0000005, 0XFFFFF8001404A9E3) 0XFFFFF880042948B0, 0X0000000000000000)

Hope you can help me solve this problem, thanks in advance for your time.

Jairo

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Re: computer presenting problems

Post by Superdave on 3rd May 2014, 7:32 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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[You must be registered and logged in to see this link.] may help with that problem.

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Re: computer presenting problems

Post by jairando12 on 4th May 2014, 4:28 pm

thanks dave, ive read the article but couldnt manage to find the solution, my computer runs windows vista

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Re: computer presenting problems

Post by Superdave on 4th May 2014, 5:09 pm

[You must be registered and logged in to see this link.] are a bunch of sites where you may possibly find a solution.

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Re: computer presenting problems

Post by jairando12 on 4th May 2014, 8:14 pm

i tried the USB approach but didnt worked cause the system never entered the display to open the usb for executing the program, not in normal mode or in safe mode, is there any other way to access the files im the USB?

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Re: computer presenting problems

Post by Superdave on 4th May 2014, 10:27 pm

Did you do anything to this computer before this problem started such as adding new programs or hardware?
Did you try System Restore back to a date before this happened?

i tried the USB approach but didnt worked cause the system never entered the display to open the usb for executing the program, not in normal mode or in safe mode, is there any other way to access the files im the USB? .
Can you provide me the link to which site you logged on to?
[You must be registered and logged in to see this link.] another site with more information.

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