Smart HDD

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Smart HDD

Post by Superdave on Fri 25 Apr 2014, 5:48 am

Hello,
My Computer infected with Smart HDD. Start up in safe mode with networking by pressing space bar at start up. This enables internet. No links work in GeekPolice Smart HDD removal guide. Began downloading Malwarebytes from Malwarebytes website. instalation begins but will not complete. a pop up says access denied. Then the website address that appears is not the one i typed in. So im being pevented from searching and downloading. Satan is your friend appears in browser then flashes to a usless website and carnt move away from it. Also the @ symbol on my keyboard when pressed with shift key will not produce the @ symbol. So i am using a friends laptop to access internet. Can you help?
many thanks.
(I've started this thread for wildfly 73)

Superdave
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Re: Smart HDD

Post by Superdave on Fri 25 Apr 2014, 5:51 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
You will need to download MBAM on another computer and transfer it to your computer using one of the methods described above. Start your computer in Safe Mode and install MBAM and try to run it. If successful, try running it in Normal mode.

Here's how to get into Safe Mode.

Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Superdave
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Posts : 4193
Joined : 2010-02-01
Operating System : Windows 8.1 and a dual-boot with XP Home SP3

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