Acces denied

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Acces denied

Post by Christianmv on Sat 12 Apr 2014, 1:36 am

hello so i have downloaded some weird s**t with my friend..... (not even gonna say what, so dont ask execpt if its needed)
and we both opened it and my pc went all like retard mode i cant download anything it says acces denied then and sometimes just uninstall it again if its antivirus that atleast happend with one of the antiviruses and my friends pc (now keep in mind i dunno if he's lieing he told me over skype (but i do know that his pc is f***)) his pc got "hijaked" like someone was moving his mouse and s**t and a blue screen came up saying "you're dead" he told while we talked over skype.....
so i recovered my pc to an earlier version and it still f*** up with downloading please tell me if theres anything that i can do? another friend of mine told me i had to delete my hdd but i dont wanna do that

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Re: Acces denied

Post by Christianmv on Sat 12 Apr 2014, 1:39 am

please take this serious i do know it sounds stupid and that theres alot of gramatically errors but please take it serious

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Re: Acces denied

Post by Superdave on Sat 12 Apr 2014, 5:17 am

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.  

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*****************************************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • Please save the log to a location you will remember.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*****************************************
Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.

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Re: Acces denied

Post by Christianmv on Sat 12 Apr 2014, 5:43 am

Superdave wrote:Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
what is a checkmark?

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Re: Acces denied

Post by Christianmv on Sat 12 Apr 2014, 5:46 am

ok so i just tryed to install malware bytes and it told me it was already installed and that i ahd to uninstall it and try  to install it again so i found it and clicked uninstall and it told me it couldn't uninstall it and it may was beacuse i didnt have the permissions to uninstall it
and i have already used adwcleaner it did not work :/

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Re: Acces denied

Post by Superdave on Sat 12 Apr 2014, 6:23 am

If you already have MBAM on your computer just update it before you run it and post the log. Please run AdwCleaner and post the log.

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Re: Acces denied

Post by Christianmv on Sat 12 Apr 2014, 6:41 am

Superdave wrote:If you already have MBAM on your computer just update it before you run it and post the log. Please run AdwCleaner and post the log.
i cant open it

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Re: Acces denied

Post by Superdave on Sat 12 Apr 2014, 8:31 am

Ok. Boot you computer in Safe mode with Networking and try to uninstall MBAM. Download and install and new MBAM and try to run it in Safe Mode. I would like to know what you downloaded.

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Re: Acces denied

Post by Christianmv on Sat 12 Apr 2014, 8:49 am

Superdave wrote:I would like to know what you downloaded.
i really hoped that question would not come
but oh well im gonna say what happend the day it happend that could be suspicious
1. porn (not gonna say wich genre)
2. an obv rat from alboraqq
3. dayz hax wich my friend also downloaded and it was after we ran that it f*** up

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Re: Acces denied

Post by Superdave on Sat 12 Apr 2014, 8:54 am

Ok, I just need to know so I would know what we're up against. Keep trying to get MBAM running

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Re: Acces denied

Post by Christianmv on Sat 12 Apr 2014, 9:13 am

Superdave wrote:Ok, I just need to know so I would know what we're up against. Keep trying to get MBAM running
ok o i cant uninstall it in safe mode either im gonna go to sleep for now and look at it tommorw, in worst case scenario i just buy windows over

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Re: Acces denied

Post by Superdave on Sat 12 Apr 2014, 10:07 am

Don't panic. We can clean this computer without resorting to such extreme measures. Don't try to uninstall it; just try to run it in Safe mode.

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Re: Acces denied

Post by Christianmv on Sat 12 Apr 2014, 6:13 pm

Superdave wrote:Don't panic. We can clean this computer without resorting to such extreme measures. Don't try to uninstall it; just try to run it in Safe mode.
that didnt work neither :/

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Re: Acces denied

Post by Superdave on Sun 13 Apr 2014, 3:40 am

that didnt work neither :/.
You can't download it or you can't run it? If you can't download it try download it on another computer and transfer it to your computer using a USB memory stick or CD.

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Re: Acces denied

Post by Christianmv on Sun 13 Apr 2014, 4:11 am

Superdave wrote:
that didnt work neither :/.
You can't download it or you can't run it? If you can't download it try download it on another computer and transfer it to your computer using a USB memory stick or CD.
yea i already reinstalled windows i figured that was faster and easier..
  for the help tho!

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Re: Acces denied

Post by Superdave on Sun 13 Apr 2014, 4:18 am

You're welcome. That was a good route to take if you didn't lose any important data. Make sure you install a  good AV.
Go to Microsoft Windows Update and get all critical updates.

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
Safe Surfing!

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Re: Acces denied

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