Cryptolocker Infection

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Cryptolocker Infection

Post by Tiggy on 7th February 2014, 3:43 pm

My computer has been held ransom by Cryptolocker. I researched it on Bleepingcomputers.com and they suggested not paying the "ransom" because reports have stated taht even after the money is recieved the files are not unencrypted. I ran Malwarebytes and it removed the registry files from Cryptolocker but now all my word docs and excel sheets are all encrypted on my computer. Here is the copy of the mbam log from the scan that removed cryptolocker:


Malwarebytes Anti-Malware 1.75.0.1300
[You must be registered and logged in to see this link.]

Database version: v2014.02.05.07

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Marketing Director :: MARKETING [administrator]

2/7/2014 9:25:09 AM
mbam-log-2014-02-07 (09-25-09).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 269541
Time elapsed: 45 minute(s), 22 second(s)

Memory Processes Detected: 2
C:\Documents and Settings\Marketing Director\Local Settings\Application Data\Imptflbwubjlp.exe (Trojan.Agent) -> 2320 -> Delete on reboot.
C:\Documents and Settings\Marketing Director\Local Settings\Application Data\Imptflbwubjlp.exe (Trojan.Agent) -> 2532 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 2
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|CryptoLocker (Trojan.Agent) -> Data: "C:\Documents and Settings\Marketing Director\Local Settings\Application Data\Imptflbwubjlp.exe" -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce|*CryptoLocker (Trojan.Agent) -> Data: "C:\Documents and Settings\Marketing Director\Local Settings\Application Data\Imptflbwubjlp.exe" -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Documents and Settings\Marketing Director\Local Settings\Application Data\Imptflbwubjlp.exe (Trojan.Agent) -> Delete on reboot.

(end)



I hope there is something that can be done. I also tried doing what Bleepingcomputers suggested which was a system restore through windows to a previous time. I ran a malware scan on February 3rd that came back with zero results so I restored the computer to that date but still the files are encrypted.

Tiggy
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Re: Cryptolocker Infection

Post by Superdave on 7th February 2014, 6:49 pm

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download [You must be registered and logged in to see this link.]by Xplode onto your Desktop.

  • Please close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete or Clean.
  • Confirm each time with OK
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile in your reply.
  • You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

*********************************************
Please download [You must be registered and logged in to see this link.] to your desktop.

Warning! Once the scan is complete JRT will shut down your browser with NO warning.

Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click [You must be registered and logged in to see this link.] link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

[You must be registered and logged in to see this link.]
[You must be registered and logged in to see this link.]

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

Superdave
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